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  • Expanded Incident Lifecycle Slide

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    neetisharma2010
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    ITIL for incident managements

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    ITIL for incident managements

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    15 views1 page

    Expanded Incident Lifecycle Slide

    Uploaded by

    neetisharma2010
    ITIL for incident managements

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 1

    Incident Recover Diagnosis

    Repair Detection
    Incident
    Restore
    MTBF Mean Time
    Between Failures or Uptime
    =AVAILABILITY & RELIABILITY
    Recovery time
    Repair time
    Response
    Time
    Detection
    Time
    MTBSI Mean Time Between System Incidents = RELIABILITY
    MTTR - Mean Time To Repair or downtime
    = MAINTAINABILITY
    Expanded Incident Lifecycle

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