WORKPLACE

CONVERSATION
Workplace Conversation
Involves giving and taking instructions.
giving feedback
exchanging ideas on products and services
small talk about families and sports etc.
Face to face conversation creates
harmony among the employees and sense
of belonging to the organization.
For improved conversation, follow these
guidelines:
Correct Names and Titles
Always use correct names.
Prefer to use titles with names.
Be respectful while addressing the seniors.
Address your customers and those outside
your organization in a formal manner.
To remember names:
1. Associate the person with image, object, color,
place etc.
2. Immediately after getting someones introduction,
use his name in subsequent conversation.
Appropriate Topics
In social gatherings, avoid discussing
controversial topics with strangers.
Prepare for conversation through reading
papers, magazines etc.
Make a mental note of topics you can use in
conversation.
Be sure of what you say.
Dont be annoyed by others opinions or
remarks.
Negative Remarks
Dont criticize your colleagues, job,
organization or your boss. It may
reach them.
Listen to Learn
Train yourself to expect to learn from
what you hear
Being attentive is not enough. Also be
courteous
Dont prejudge and dont interrupt
Sincere and Specific Praise
Man doesnt live by bread alone. He needs
to be buttered up once in a while.

Praise is most important for better response.
Praise your juniors, colleagues and seniors all
when they deserve it.
Look for ways to recognize good work and good
people.