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Service Portfolio
Service Pipeline
Retired Services
Service Strategy
Financial
Management
Demand
Management
Service
Portfolio Mgt
Core
Package
Service
Package
Service Level
Package
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Service Desk
Application
Management
Technical
Management
Operational Mgt
Operational Facilities
Control Mgt
Users
Customer
Board
People Process Products Partners
7 Step
Improvement
Continual Service Improvement
Act Plan
Do Check
Service Operation
Event
Management
Incident
Management
Problem
Management
Access
Management
Request
Fulfilment
Incidents
Known Error DB
Problems
Copyright 4J Ltd 2008 V3.2
Service Mgr
Product Mgr
Process Owner
Service Owner
Division
Department
Group
Team
Role
Insource IT Dept
ITIL V3
Foundation
Overview
Service Design
Availability
Management
IT Service
Continuity Mgt
Capacity
Management
Service Level
Management
Information
Security Mgt
Supplier
Management
Service
Catalogue Mgt
Service Design
Package
Outsource
Co-source
Application
Service
Provision
Business
Process
Outsource
Multi-
source
Knowledge
Process
Outsource
Service
Catalogue
CMIS
ISMS
AMIS
SCD
Key : DML = Definitive Media Library SCD = Supplier & Contract Database ISMS = Information Security Management System
CMIS = Capacity Management Information System AMIS = Availability Management Information System
Service Asset &
Configuration M
Service Transition
Change
Management
Knowledge Mgt
Request
For Change
Changes
Config Mgt DB 2
Config Mgt DB 1
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Release &
Deployment Mgt

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