Total Quality Management (TQM)

Implementation in Pakistan:
Revolutionary VS Evolutionary
Dr Jamshed H Khan
Q 1: Differentiate between the two approaches of TQM implementation as explained by Dr.
Jamshed khan.
Q 2: What do you mean by absolute Customer Focus and why it is considered to be the basic
pillar of TQM philosophy?
Q 3: In light of the information provided in this paper, write a detail note on TQM philosophy.
Q 4: What type of companies are more suitable for the evolutionary approach of TQM
implementation?
Q 5: Why TQM implementation efforts fail in many companies? Discuss in light of the
information given in this paper.
Q 6: Extracting information from this paper, develop a TQM implementation plan for Pakistani
companies in the SME (Small and Medium size Enterprises) sector.