BEFORE THE CALL

1.Prepare well before you call

2.Plan what you want to say
3.Has all information on hand or ready
BEGININ !HE "#$$
1.%tart with a &reetiny and clearly identitiy yourself
2.Gi'e a reason for the call.
()*IN !HE "#$$
1."reate an encoura&in& and friendly mod
2."ommunicate what needs to be said clearly
3.$isten attenti'ely to what is beiny communicated
+.,a-e sure you understand what was said.
EN"$*)N !HE "#$$
1."larify by repeatruy and com.rminy what was said
2."reate a postiti'e at mosphere before you end the call
3.End the call politely .