Tell me how you went about setting the goals for your department and gaining

commitment from your staff.

"I needed to set the departmental objectives for the next six months.
I looked at the company's vision and goals for the next two years to decide which activities and
tasks my department should concentrate on. I clearly communicated the relationship between our
department goals and the company's goals to my staff. I explained which activities would result in
achieving these goals.
The staff really benefited from having a clear idea of the company vision and how we could
contribute to achieving this. Understanding the big picture meant they were able to see how each
of them were an essential part of the company's success and this motivated them towards goal
attainment."
Negotiation skills are required in a wide range of jobs.
High Work Standards
Tell me about a time that you were not satisfied with your work performance. What did you do
about it?
"My performance review rating was lower than I had expected or wanted. (Situation)
I met with my manager to establish a plan of action for improvement and set very specific targets
to be met on a monthly basis. I worked hard to meet these targets and constantly monitored my
performance. I also asked for regular feedback about my performance. (Action)
After six months, my boss conducted another review and my rating was much higher." (Result)