August 9, 2014 Chapter 1 - 2

Chapter 1
Chapter 1
Achieving Success
Through Efective
Business Communication
Communication is
Communication is
Important to Your Career
Important to Your Career
August 9, 2014

Share Complex
Share Complex
Ideas
Ideas

Enhance
Enhance
Entrepreneurial
Entrepreneurial
Endeavors
Endeavors

ecome an
ecome an
E!!ective "eader
E!!ective "eader
Chapter 1 - #
Communication is
Communication is
Important to Your
Important to Your
Company
Company

In!luence $erceptions

Increase $roductivit%

Improve Emplo%ee
Satis!action

Improve &ecisions
August 9, 2014 Chapter 1 - '
Be An Efective
Be An Efective
Communicator
Communicator

$rovide (se!ul In!ormation

)ive *acts and Evidence

e Concise

e Clear

Explain ene!its
August 9, 2014 Chapter 1 - +
What Employers Expect
What Employers Expect
August 9, 2014

,rgani-e Ideas
,rgani-e Ideas

"isten Activel%
"isten Activel%

asic .echnolog%
asic .echnolog%


S/ills
S/ills
Chapter 1 - 10
What Employers Expect
What Employers Expect
August 9, 2014

Adapt to Audiences
Adapt to Audiences

Communicate
Communicate
Ethicall%
Ethicall%

0anage .ime 1
0anage .ime 1


2esources
2esources
Chapter 1 - 11
Communicating in an
Communicating in an
Organiational Context
Organiational Context
!ormal
(p3ard
&o3n3ard
4ori-ontal
In"ormal
)rapevine
2umor 0ill
Social 0edia
August 9, 2014 Chapter 1 - 12
!ormal Communication
!ormal Communication
#et$or%
#et$or%
August 9, 2014 Chapter 1 - 15
August 9, 2014
The Au&ience'Centere&
The Au&ience'Centere&
Approach
Approach
.he 67ou8 Attitude
.he 67ou8 Attitude
(nderstanding
(nderstanding
2especting
2especting
2elating
2elating
Emotional Intelligence
Chapter 1 - 14
August 9, 2014
Communication
Communication
(rocess
(rocess
Chapter 1 - 1+
Social Communication
Social Communication
)o&el
)o&el
Interactive
Interactive
Conversational
Conversational
Active
Active
$articipants
$articipants
Social 0edia
Social 0edia
August 9, 2014 Chapter 1 - 19
Business
Business
Communications
Communications
1*+ ,ersus -*+
1*+ ,ersus -*+
Ten&encies
Ten&encies
August 9, 2014 Chapter 1 - 20
.sing Communication
.sing Communication
Technology
Technology

Aid to Interpersonal
Communication

Avoid In!ormation
,verload

(se $roductivel%

2econnect 9ith
$eople
August 9, 2014 Chapter 1 - 25
Ethical Communications
Ethical Communications

.rue in Ever% Sense

Includes 2elevant In!ormation

:ot &eceptive in
An% 9a%
August 9, 2014 Chapter 1 - 2'
.nethical
.nethical
Communication
Communication

$lagiarism

Selective 0is;uoting

&istorting <isuals

,mitting In!ormation

0isrepresenting &ata

A=using $rivac% or Securit%

August 9, 2014 Chapter 1 - 2+
August 9, 2014
/ecogniing Ethical
/ecogniing Ethical
Issues
Issues
Ethical &ilemma
Ethical &ilemma Ethical &ilemma
Ethical &ilemma
Various Stakeholders Various Stakeholders Various Stakeholders Various Stakeholders
Competing Interests Competing Interests Competing Interests Competing Interests
Difficult Tradeoffs Difficult Tradeoffs Difficult Tradeoffs Difficult Tradeoffs
Ethical "apse
Ethical "apse Ethical "apse
Ethical "apse
Business Pressures Business Pressures Business Pressures Business Pressures
Produce Results Produce Results Produce Results Produce Results
Justify Decisions Justify Decisions Justify Decisions Justify Decisions
Chapter 1 - 2>
August 9, 2014
)a%ing Ethical Choices
$olicies and Structures
Individual
Employees
Corporate
Management
Code
,! Ethics
Chapter 1 - 29
August 9, 2014

4ave %ou de!ined the situation?

9h% are %ou communicating?

9hat impact 3ill %our message have?

9hat good or harm 3ill =e achieved?

9ill %our assumptions change?

Are %ou com!orta=le 3ith the decision?

0eneral Ethical
0eneral Ethical
0ui&elines
0ui&elines
Chapter 1 - 50