According to Satzinger, Jackson and Burd (2012), the analysis of a system includes all

the activities that are necessary to understand hat the system must do and then
s!ecify the re"uirements so that the system is im!lemented correctly# $he result of
system analysis must %e a detailed descri!tion of hat the system must !erform#
&n our scenario for S!ring Break '() *s online travel service the system analysis ill
include the folloing activities+
,ather detailed information a%out the e-isting system and a%out the e-tended
system+
o gather statistical information from the students a%out the e-isting %ooking system
and a%out the !otential im!rovements. due to the large num%er of users, the most
a!!ro!riate a!!roach to get relevant data seems to %e using "uestionnaires
o gather statistical information from the resorts a%out the e-isting resort management
system and the !otential im!rovements. for this !art of the elicitation, "uestionnaires
are a good a!!roach. for a limited grou! of key resort clients (e#g the largest resort
!artners, or the ones ith highest amount of deals at SB(*) intervies should %e
organized
o gather information from SB(* a%out their !ro%lems ith the e-isting system and
e-!ectations from the im!roved system
o gather information from !olicy documents and legal as!ects that may influence the
SB(* %usiness
/efine system re"uirements, %oth functional (ho the system must !erform) and
non0functional (e#g s!eed 1 hat is the ma-imum acce!ta%le delay hen %ooking
from a e% !age. hat is the ma-imum num%er of %ookings !er season. hat is the
ma-imum num%er of simultaneous htt! connections)
2rioritization of the re"uirements. define !riority grou!s (e#g 3mandatory4,
3o!tional4, 3nice to have4) and assign each re"uirement to one of the !riority grou!s#
&dentify de!endencies %eteen the re"uirements
5reate mocku!s for ne features to %e added to the online system ( social media
%uttons, %log !age added to the e%site, forum connected to the e%site, ena%ling
comments and discussions here students can share their e-!erience)
6valuate the re"uirements ith the stakeholders+
o revie them ith SB(* staff
o distri%ute u!dated "uestionnaires to students and resorts