Grow with Quality

GCP Sharing
AIESEC in Sri Lanka
iGCDP of AIESEC in Sri Lanka
Performance
2013 Q1
Realization
2014 Q1
Realization
Absolute Growth Relative Growth
187 276 89 47.59
GCDP NPS evolution
Q4 2013 - Q1 2014
NPS Q4 2013: 46 NPS Q1 2014: 66
RR : 66% RR : 52%
%promoter/Re: 10% %promoter/Re: 40%
% Promoter: 58% % Promoter: 73%
% Detractor: 12% % Passive: 30% % Detractor: 6% % Passive: 21%
Entire Leadership body getting engaged with the CEM
Challenge by AI which gave them the fundamental
knowledge on NPS
Include CEM knowledge as a main objective of the National
conference on Oct. 2013
Set ambitious NPS goals for the specific period and create
action steps to achieve them (ex. 50 NPS for winter peak
and achieved 56)
Include NPS to all the national award categories
Conduct Webinars, sessions and other methods of learning
to increase the awareness on NPS
Use the AI country partnership tool to set NPS
targets for country partnerships and co-deliver
awareness on NPS before the EP arrival
Include information regarding NPS in the
national reception wiki and EP reception
agendas
Conduct a National Intern conference gathering
all the EPs to conduct LEAD programs and
increase awareness of the NPS

SUCCESSES
WHAT are the key actions that other entities can learn so that they can also grow with quality?
Increase the awareness of the
members
Increase the awareness of the
EPs
https://drive.google.com/a/aiesec.net/foldervie
w?id=0B0AoxGmN_oxUYmU2MnA2TjY1QlE&
usp=sharing
Useful Resources
WHAT are the useful resources that you can share with the network?
Reception Wiki
Country Partnerships Tool
http://www.myaiesec.net/content/viewwiki.do?c
ontentid=10262297