Student Interview Script

Name:
Gender: Classification:

Do you have a meal plan?

Do you live on campus?

How often do you eat in the cafeteria?

What meal do you choose to eat at most often?

What is your favorite meal concept?

Why would you choose to eat at the apartment or off-campus

rather than at the cafeteria?

Do you know any of the staff by name? If so, who?

What are the different ways a student can make an impact in the
cafeteria?

You mentioned the comment board. Where is that located?

Have you ever read the comments, or written a card?

Oh, so you know/don’t know where the cards are located?

What did you write on the card, or what would you write about?
Did you ever receive a response? If so, what was the attitude?

What would be a reason to get a cafeteria meal to go?

What interactions have you had with the staff of the cafeteria?

How would lack of service affect you within the cafeteria?

If a staff member – whom you had a negative encounter with –

were to be serving food, how would you react? (Leave the line,
ask for a different server, etc.)

What do you think is the relationship is between staff and

students?

Have you ever seen a manager on the floor? What were they
doing?

Please share a time when the attitude or emotion of a staff

member affected your experience in the cafeteria. Can be
positive or negative.