H:\MAX\LECTURE\CCRIMPROVEMENT 1

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CCR IMPROVEMENT IN CCR IMPROVEMENT IN
CCR IMPROVEMENT IN CCR IMPROVEMENT IN
C C
C C
- -
- -
DOT EXCHANGE DOT EXCHANGE
DOT EXCHANGE DOT EXCHANGE
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CCR CALL COMPLETION
RATIO
CSR CALL SUCCESS RATIO
Certain Terminologies Certain Terminologies
Certain Terminologies Certain Terminologies
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CATEGORY OF CALLS CATEGORY OF CALLS
CATEGORY OF CALLS CATEGORY OF CALLS
Originating & Terminating Call (ORG Originating & Terminating Call (ORG- -TRM) TRM)
All Local Call (Intra BM + Inter BM + AN-RAX + WLL)
Total Local Call Attempts (i.e. Dial Tone Given)
Total Successful Call Attempts (i.e. Call
Processed)
Total Completed Call Attempts (i.e. Answer Calls)
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CATEGORY OF CALLS CATEGORY OF CALLS
CATEGORY OF CALLS CATEGORY OF CALLS
Originating & Outgoing Call (ORG Originating & Outgoing Call (ORG- -OG) OG)
All Route Call & MultiOperator Calls
Total Outgoing Call Attempts (i.e. Dial Tone Given)
Total Successful OG Call Attempts (i.e. Call Processed /
State of Call received)
Total Completed Call Attempts (i.e. Answer Signal
Received)
Terminating Call (IC-TRM)
All Local/Route Terminating Calls
Total Terminating Call Attempts
Total Completed Terminating Attempts (i.e. Answered
Calls)
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CALL FAILURE ANALYSIS CALL FAILURE ANALYSIS CALL FAILURE ANALYSIS CALL FAILURE ANALYSIS
Abandoned After Dialing Complete Abandoned After Dialing Complete.
Due to Subscribers Behavior.
Due to More Nodes in Network.
No Answer No Answer.
Due to Subscribers Reason.
Due to Seasonal/Climatic Cause.
Due to Technical Reasons.
Called Subscriber Busy Called Subscriber Busy.
Heavy Callers/Hospitals/Helpline Nos.
Partial Dialing Partial Dialing.
Due to Subscribers Behavior
No Digits Dialed No Digits Dialed. (This Contribute 25% failure)
Due to Subscribers Behaviour (Check Dial Tone /
Flashing Hook before Dialing)
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INTERNAL REASONS INTERNAL REASONS INTERNAL REASONS INTERNAL REASONS
Scope of Improving CCR. Scope of Improving CCR.
Feed the Dial Tone in Time.
Feed Proper Announcement.
Check the various Call Processing Parameters.
Check the Resource Allocation.
Provide Adequate Trunk Circuits.
Routine Testing of CM & BM Hardware.
Data Check to Avoid No-answer.
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SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL)
REASON REASON REASON REASON
Dial Tone Delay & No Dial Tone Delay & No- -Dial Tone. Dial Tone.
All subs. Should be of DTMF(PSTN+AN) and instrument
should be modified for Tone Working.
All Line BM,RBM & VU-BM should be equipped 4MFC
cards and all ports are configured as DTMF.
Routine testing of MFC cards using tst-srv:301 using
calendar.
Feed Proper Announcement at Appropriate Time. Feed Proper Announcement at Appropriate Time.
Announcement card should be equipped & inservice in all
BMs.
Proper OG-barring, Feature Invocation announcement.
Q-annc in case of busy subs. if assigned called called- -call call- -
waiting waiting. Do wide publicity to popularize call-waiting
facilities.
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SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL)
REASON REASON REASON REASON(CONTD.) (CONTD.) (CONTD.) (CONTD.)
Check Call Processing. Check Call Processing.
For effective call check the following System Parameters.
ROUTING: Minimum digits required for processing route
call in open-number scheme. It should be 6.
MI N- SUBS- DI AL: Minimum digits required for
processing local call.
DNA-TMR: This parameter is effective for Diversion on
No-Reply. It should be 280.
Resource Allocation. Resource Allocation.
In Line BM/RBM/VU-BM all 4MFCs should be created as
DTMF.
In Trunk BM equip all 4 MFCs as MF-SENDR/MF-RCVR for
MOD-R2 Calls.
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SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL)
REASON REASON REASON REASON(CONTD.) (CONTD.) (CONTD.) (CONTD.)
Providing Adequate Trunk Circuits. Providing Adequate Trunk Circuits.
Sufficient junction should be provided towards
TAX/Parent Exchg. as the call should not fail due to Non-
availability of Trunks.
For the improvement of ORG-OG traffic efficiency, test
DTS/DTCs on routine basis.
TUC should be interchanged & Tested regularly.
Other than 2_2_(7.7)_6 s/w rel., 21
st
slot/4
th
TU should not
be equipped.
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SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL) SOLUTION TO SWITCH(INTERNAL)
REASON REASON REASON REASON(CONTD.) (CONTD.) (CONTD.) (CONTD.)
Check of CM & BM Hardware. Check of CM & BM Hardware.
Routine Testing CM Hardware (BUS Wise & Plane Wise) to avoid
one way speech and cross-talk related problem.
Testing of TIC/SPC cards on routine basis using the cmdfile.
Data Check for Avoiding No Data Check for Avoiding No- -Answer Case. Answer Case.
Check System Parameters to reduce No Check System Parameters to reduce No- - Answer Case. Answer Case.
For Exchange Type :2( Working as Local For Exchange Type :2( Working as Local Exchg Exchg.) .)
CSH:600
CL-RINGING:600
For Exchange Type :4( Working as TAX/ I LT) For Exchange Type :4( Working as TAX/ I LT)
RING-TAX-TM-OUT:600
CSH-TAX-TM-OUT:300
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Threshold Parameters Threshold Parameters Threshold Parameters Threshold Parameters
Threshold % should be Calculated for CCS#7 and V5.2 based
on the number of :
FOR CCS#7 DATA (Applicable to Complete System)
No. of DATA Links (NO7-THR).
No. of BMs having #7 TGPs (INT-THR).
FOR VUBM DATA (Applicable per VU BM basis)
No. of Terminal for Internal Comm. (VU-INT-THR)
No. of Links for VU Interface (V5-THR)
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Different Numbering Scheme Different Numbering Scheme Different Numbering Scheme Different Numbering Scheme
OPEN Numbering Scheme
The open numbering scheme is followed in the stages
of the network where the exchange either routes the
call to a TANDEM/TAX and not aware of the details of
numbering scheme/number length of the destination.
CLOSE Numbering Scheme
The closed numbering scheme is followed in the
stages of the network where the exchange either
terminates the call or routes the call directly to a
terminating exchange and is aware of the details of
numbering scheme/number length of the destination.
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SIGNALLING SIGNALLING
SIGNALLING SIGNALLING
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Originating
Exch.
Originating
Exch.
Terminating
Exch.
Terminating
Exch.
Transit
Exch.
Transit
Exch.
END-TO-END
END-TO-END
END END END END- -- -TO TO TO TO- -- -END END END END
In End-to-End mode, Signaling is between
Originating Exchange and Terminating
Exchange thus signals can be transferred
very quickly.
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Originating
Exch.
Originating
Exch.
Terminating
Exch.
Terminating
Exch.
Transit
Exch.
Transit
Exch.
LINK BY LINK
LINK BY LINK
LINK BY LINK LINK BY LINK LINK BY LINK LINK BY LINK
In Link-by-Link mode, Signal is between
Two Nodes only thus slowing down the
Transfer of the Signal.
LINK BY LINK
LINK BY LINK
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TYPE OF TYPE OF TYPE OF TYPE OF TAXs TAXs TAXs TAXs
Leading TAX Leading TAX
First TAX in the Network has to Function as a Leading
TAX.
Transit TAX Transit TAX
This is doing only Transiting Function and no TAX
business. It passes all the digits.
Terminating TAX Terminating TAX
Absorbs Area Code and sends exchange digits to the
Terminating Exchange using appropriate Rank Of
Digit.
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ORG
Exch.
ORG
Exch.
Terminating
TAX
Terminating
TAX
Leading
TAX
Leading
TAX
LINK BY LINK
LINK BY LINK
TYPES OF TAX TYPES OF TAX TYPES OF TAX TYPES OF TAX
END-TO-END
END-TO-END
Transit
TAX
Transit
TAX
TRM
Exch.
TRM
Exch.
OG TGP-
TYP=TTAX
OG TGP-
TYP=TTAX
IC TGP-
TYP=ORD
IC TGP-
TYP=ORD
OG TGP-
TYP=TTAX
OG TGP-
TYP=TTAX
IC TGP-
TYP=TTAX
IC TGP-
TYP=TTAX
OG TGP-
TYP=TTAX
OG TGP-
TYP=TTAX
IC TGP-
TYP=TTAX
IC TGP-
TYP=TTAX
OG TGP-
TYP=ORD
OG TGP-
TYP=ORD
IC TGP-
TYP=TTAX
IC TGP-
TYP=TTAX
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PROGRAMING OF PROGRAMING OF
PROGRAMING OF PROGRAMING OF
TGPs TGPs
TGPs TGPs
ALL THE I/C TRK GROUPS FROM TAX OR ILT SHOULD BE
PROGRAMMED AS TTAX WITH THE UNIQUE 'TGP-CAT' OTHER THAN
'1' AND NOT ALLOCATED TO ANY OTHER TGP.
ALL THE I/C TGPs FROM THE PARENTED EXCHANGES (IN TAX)
SHOULD BE DEFINED AS 'ORD'.
PROPER CHARGE RATE NUMBER FOR I/C CALLS FROM
OTHER TAXs FOR WHICH OUR TAX IS NOT A LEADING TAX
CRG-RTN (=4) WITH
CHARGE MODE = NO-MET
METERING INFO = METERED/ANS-XP/NRM-RNG
NO CHARGE BAND SHOULD BE ASSOCIATED WITH THIS
CRG-RTN
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SUBS. PRIORITY SUBS. PRIORITY SUBS. PRIORITY SUBS. PRIORITY
Subscriber Priority (SUB Subscriber Priority (SUB- -PRI) PRI)
This Parameter is used for assigning preference to
Subscriber LINES.
Priority 1 to 8 assigned by CRP Command
Priority 9 to 14 assigned by the system
Spare 11,14
Operator 13
PBX 12
CCB-STD 10
ORD-CCB 9
Priority Subscriber 2,3,4,5,6
Ordinary Subscriber 1,7,8
Meaning SUB-PRI at LE
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In MF In MF- -R2 R2 Signalling Signalling
Subs Priority 2 to 6 is send as Priority
Subs.
In Terminating Exchange if Priority 2 is
not allowed in TGP-Choice field then call
will fail.
If Priority 13 is not allowed TO calls from
the Network will fail.
In case of Subs Priority 9,10&12 Local
Incoming TGP-PRI data takes
precedence at Transit Exch.
PRIORITY ROUTING PRIORITY ROUTING
PRIORITY ROUTING PRIORITY ROUTING
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PRIORITY ROUTING PRIORITY ROUTING
PRIORITY ROUTING PRIORITY ROUTING
In CCS#7 In CCS#7 Signalling Signalling
Except Trunk Operator & Ordinary Except Trunk Operator & Ordinary
Calling Subs, all other Priority Subs in Calling Subs, all other Priority Subs in
the Transit Network Selection are the Transit Network Selection are
Treated as Priority=1 for the purpose of Treated as Priority=1 for the purpose of
Outgoing Trunk Selection irrespective Outgoing Trunk Selection irrespective
of Incoming TGP Priority. of Incoming TGP Priority.
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SUGGESTION SUGGESTION SUGGESTION SUGGESTION
Always create Two or Three smaller size TGPs with
TENs from Two/Three BMs. TGP choice in rotating order
for different route codes and for different priorities.
(Advantage: Processor Load & Trunk Selection Time
will Decrease considerably)
For Non-Metered Special Service routes, Non-Metered
type CRG-RTN should be given instead of PRD-TAX.
End-to-End MF Signalling can be adopted, wherever
possible.
Use proper TGP-TYPE and EXCH-TYPE.