Group 3:

Buenaventura, Albert C.
Carlos, Ma. Lois
Garcia, Jayson
Jimenez, Anna Michaella
Noom, Arvinne Joy
!icohermoso, Leah "ristine
#ystem: Call Center Con$i%uration #ystem
Company Background:
Accenture helps or%anizations assess ho& to ma'imize their
per$ormance an( &ors &ith them to achieve their vision. )e
(evelop an( implement technolo%y to improve our clients*
pro(uctivity an( e$$iciency + an( may run parts o$ their business.
,ltimately, &e enable our clients to become hi%h-per$ormance
businesses an( %overnments.
.ur ey (i$$erentiators in the maretplace inclu(e:
/n(urin% collaborative client relationships at the C-suite
level &ith many o$ the &orl(*s lea(in% companies
Global brea(th an( (epth across more than 01 in(ustries an(
hun(re(s o$ o$$erin%s a((ressin% ey business an( technolo%y issues
)orl(*s lar%est in(epen(ent technolo%y services provi(er, &ith proven trac recor( $or
comple', en(-to-en( trans$ormational pro2ects
Global 3elivery Net&or that provi(es clients &ith hi%h-4uality solutions, lo&er costs an(
4uicer results
5he best people in our in(ustry, $unctionally specialize( in particular in(ustries an(6or
technolo%ical sills
7o&er$ul culture o$ innovation, collaboration an( teamin%
Proposal Summary:
5he propose( Call Center Con$i%uration #ystem is $or Accenture 7hilippines, &hich inclu(es all
the necessary actions an( transaction in all aspect o$ customer service. 5he proposal inclu(es an
a(vance( Global 7ositionin% #ystem8G7#9 &hich uses GL.NA##, G7# &ith A-G7# satellites $or $ast
tracin% o$ the customer:s mobile phone that re(irect to the system $or the recor( an( security purposes
o$ both company an( the customer. 5he proposal runs lie a typical Call Center #ytems but it improves
the net&or a(ministration an( connection o$ the customer passin% throu%h the %ate&ay an( (irectly
trans$er to a telecommunication s&itch that loos $or available ;7 7hone o$ an A%ent. 5he proposal also
enables the team lea(er, boss o$ the company to mana%e( its a%ents per$ormance. 5he ne& an(
a(vance( net&or topolo%y &ill be applie( in the system proposal spe$icically in the customer +
%ate&ay- s&itch- a%ents relationship.
Advantages of the Proposal:
A(vance( customer navi%ation
Ne& an( a(vance( net&or topolo%y
<ast searchin% o$ the ;7 7hone a((ress o$ the <ree A%ent
<ast an( reliable 5elecommunication s&itch.
More accessible Gate&ays.