6 Steps To Create Resumes & Coverletters For Computer Info Students

by Regina Pontow
Instructors- donot putyourself oryour institutionat riskof litigationbyduplicating. SeeNoticeonpage2. Donot makehandoutsfrombookorbooklets. There
maybenophotocopyingof "workbooksorworksheets." Toorder, orif youreceivecopiesof thismaterial call 1-800-957-1209. 1997, 1992ReginaPontow.
I wouldliketothankRentonTechnical Collegeanditsstudentsforworkingwithmetocreatetheexamplesinthisbooklet.
All student names, employers, addresses, etc. havebeenchangedtofictitiousinformationtoprotectprivacy.
Page(s)
Goals 3
HowToUseThisBooklet 3
Self-ConfidenceandYourJobSearch 4- 5
BeforeandAfterResumes 6- 11
6StepsToCreateAGreatResumeForComputerInformationStudents 12- 15
WorksheetsforSteps1&2 16- 17
ComputerScienceDegree- SkillsandKnowledgeGainedFromCollegeProgram 18
Skill Lists, SampleSentencesandTransferableSkills 19- 29
WorksheetsforSteps3to5 30- 31
12QuestionsToHelpYouDescribeYourFunctional Headings 32- 37
StrategiesThatBlowAwayYourCompetition
MarketingThe10HottestSkills 38
SellingtheBenefitsofYourSkills 39
SolvingEmployers' HiddenNeeds 40
UsingPowerBaseStatements 41
HowToEditSentences, UseActionVerbsandQuantify 42
WorksheetforStep6 43
WhyUseATargetedResume 44- 45
TemplatesToTypeYourResume 46- 47
BeforeandAfterCoverLetters 48- 49
BeforeandAfterThankYouLetters 50- 51
ScannedandInternetResumes 52- 55
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Copyright 1997, 1996, 1995, 1994, 1992 ReginaPontow, aderivativeworkof "ProvenResumesandConfidenceBuilders." CoverDesignbyReginaPontow.
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ISBN: 1-884668-13-5 ManufacturedintheUnitedStatesof America.
Takealookatthebeforeresumesonpages6, 8and10. You'll seethateachpersondidn'tthinkheorshe
hadmanyskills- atfirst. Askyourself if youhavealimitedviewof yourskills. If so, studytheseexamples.
Thenusetheskill listsandsamplesentencesonpages19-29toputmoreskill descriptionsinyourresume.
AnalyzewantadsanduseTheDictionaryof Occupational Titlestoidentifyevenmoreof yourskills.
Asyouidentifyyourskillsandfullydescribethem- yourconfidencewill goup. You'll alsobebetter
preparedtotalkaboutyourskillsinaninterview. Most employersuseyourresumeasaguidetoask
youquestionsinaninterview. If youhaveaweakresume- guesswhat - you'll haveweakinterviews.
If youhaveastrongresume- you'll havestronginterviews. Lookingatthebeforeandafterresumes,
whichwouldyouratherhaveduringaninterview?
Functional skillscanbeusedinseveral differentjobs. Forexample, managingadrive-upwindowat
McDonaldsrequiresdepartmental coordinationandsupport. Thisdescribesa"function"ordutyof managing
adrive-upwindow. Thissameskill istransferableandcanbeusedinacomputer systemadministration
position. Forexample, youmaycoordinatewithdepartmentmanagersandotherstaff totroubleshoot
systems. Inthisinstance, youmightlabel theMcDonald'sexperience- Departmental Coordinationand
Support- whichmatchesacomputersystemadministrationpositionmuchbetterthanDrive-UpClerk.
If youhaveretrainedforanewfieldyourtopqualificationwill probablybeyour education- if youdon't
haverelatedworkexperience. Therefore, youmustfullydescribeandmarketyoureducationandcombineit
withfunctional skillsgainedfrompastworkexperience. If youhaveworkexperiencethatmatchesthejob
youwant - useyoureducationtobackupandstrengthenyourskills.
InthisbookletI'vehit themostimportant stepstopreparearesumeforComputerInformationstudents. Formoredetail

in: completingobjectivestatements, howtolistdatesof employment, howtowriteandeditsentences, howtotapthe
hiddenjobmarketandinterviewwell I recommendyourefertomy256pagebook, ProvenResumesandConfidence
Builders.
Most peoplemakingacareerchangeneedskill basedresumesthatshowhowtheireducationfitswithpastexperienceto
makethemwell qualifiedfortheircurrentjobobjective. You'll learnhowtocreatethistypeof resume.
Manyof thepagesinthisbooklethaveinstructionsatthetopof eachpageor intheleftandrighthandcolumns.
Followingthenexttwopagesonself-confidenceissues, you'll findsixpagesthatcontainthreesetsof beforeandafter
resumes. Readtheinstructionsinthecolumns. Whenyou'refinishedreadingtheseexamplesturntopage12forthe
nextstep.
Instructors- donot put yourself or your institutionat riskof litigationbyduplicating. SeeNoticeonpage2. Donot makehandoutsfrombookorbooklets. There
StretchingYourComfortZone
Almost everyoneexperiencessomedegreeof self-doubtwhenwritingaresumeorlookingforajob. Onereasonisthat manypeoplehave
jobtitlesthat aremuchweakerthantheactual worktheydo. Eventhoughthey'vehadalot of responsibilitytheyfeel guiltydescribing
theseskillsinaresume. Manyalsoworrythatprospectiveemployerswill thinkthey'relyingabouttheirexperience.
TerryhadworkedinRetail Salesfor over 5years. Her titlewasCashier althoughshesupervisedadepartment withsalesof $2million
annually. TerrywantstomarkethersupervisoryexperienceincombinationwithherComputerScienceDegreesothat shewill beconsidered
for promotionintomanagement. I recommendedshelabel thispart of her backgroundOperations/ Staff Management. Ononehand,
thisdescriptionbuilt herconfidence. Ontheotherhand, it madeherfeel scaredbecauseshehadneverhadajobtitlethat soundedthis
important. Shetoldme, "Gee, I knowthisistruebut it still feelslikeI'mexaggeratingor lying. What if theemployerchecksandfinds
out mytitlewasCashier?" TohelpTerryfeel comfortablewiththisnewdescriptionweincludedher actual jobtitleinher workhistory
sectionlikethis: Operations/ Staff Management(cashier), Kids'RUs 1995- Present. Likemost peopletrainingforanewfieldyoumay
havejobtitlesthatdon'trelate. If so, useheadingsthatshowhowyourskillsdorelate.
DidYouDoIt? CanYouDoItAgain?
Havingspentmorethan6,000hourswritingresumeswithclients, I continuallyhearpeopleexpresssimilar feelingsasTerry. Asyouread
theexamplesinthisbooklet beawareof your feelings. You, too, mayfeel uncomfortableasyoudevelopstrongerdescriptionsof your
skills. If part of youfeelslikeyouarelyingor exaggeratingaskyourself thesequestions. "DidI dothis? CanI doit again? Aremy
estimatesandwhatI'msayingaccurate?" If youanswer, "Yes"toall threequestionsthenusethestrongerdescriptions.
EmployersWanttoKnowIfYouHaveTheSkillsTheyNeed
Most collegestudentsandpeoplemakingcareermovesneedskill basedresumes. Theyneedresumesthat de-emphasizeweakjobtitles,
downplaygapsinemployment, or minimizelackof experienceinacertainfield. Astrongskill basedresumepullstogether experience
fromotherfieldsandshowsanemployerhowthat experiencerelatestohisor her needs. Peoplewhoaretraininginanewfield, need
skill basedresumesthatfocusonandmaximizethistraining, whilecombiningitwithtransferableskillsfrompastworkexperience.
Eventhoughit'shardtobelieve, employersaremoreconcernedabout your skillsandabilities, rather thanyour actual jobtitleor the
particularfieldsyou'veworkedin. Theywant tobeconvincedthat youhavetheskillstodothejob. Whenyoudothiseffectivelythey
losemostof theirconcern, andoftenall of theirconcern, aboutyourspecificjobtitlesorindustryexperience.
LookingForAJobIsHardWork
If you'relikeme, andthousandsof jobseekersI'veworkedwith, youprobablyfeel confidentsomeof thetimeandat othertimesfeel like
afailure. Onedayyoumayfeel likeyoucangoout andget anyjobyouwant. Otherdaysyoumayaskyourself whoyou'rekidding
andfeel likenoonewouldhireyou. Daytoday, evenhour tohour, your feelingscanfluctuate. Lookingfor ajob, changingcareers,
andmarketingourselvesishardwork- andcancauseself-doubtornegativefeelingsaboutourselvestosurface.
Conductingasuccessful jobsearchrequiresactive, sustainedeffortinanoptimisticframeof mind. Aframeof mindthatmanyjobseekers
neverobtainorloseastheyexperiencerejection. Thestrategiesyou'll learninthisbookletwill increaseyoursuccessrateandcutrejection
fromemployers.
But, learningthesestrategiesisonlyonesideof thecoin. If youdon't learntostretchyour comfort zoneandbelieveinthisnewimage
of yourselfyoumayfail. If youareexperiencingalotof self-doubtyoumaychoosenot tousethesestrategiesandinsteadcreateaweak
resumeor procrastinatefor longperiodswithout lookingfor anewjob. Toachievemaximumsuccessinusingthis booklet youmust
developabroaderviewof your skillsaswell asaconfidentframeof mind. Most jobseekersmust learntobelievethat theydoindeed
possessmanyskillsandthattheirskillsareatahigherlevel thantheyoriginallythought.
AwarenessIsTheFirstStep
Anytimeyoulearnsomethingnew, awarenessisthefirst stepyoumust taketochangeyourbehavior. Forexample, peoplewhowantto
quit smokingmust becomeawareof what makesthemwant tosmoke. Theymust becomeawareof timeswhentheydon't evenrealize
they'resmoking. Inasimilarfashion, youneedtobecomeawareof yourbehaviorsandfeelingsasyoulookforajob.
Say, youwakeuponemorninganddecidetowriteyour resume. Your next thoughtisrememberingatimewhenyour bossreprimanded
youandsaidyouwereapoor worker. Thisinturnmakesyoufeel anxiousanddepressed. Thenyouthink, "Thisjobisprobablyall I
cangetanywaysowhyeventry?" Andguesswhat? Youdon'tworkonyourresume.
Becomingawareof yourthoughtsandfeelingsandhowtheyaffect yourbehavioriscritical tojobsearchsuccess. It'sbeenestimatedthat
weprocessupto60,000thoughtseachday. That'salmost 22millionthoughtsperyear. Until threeyearsagomyself-esteemwasvery
low. Probably50%to75%of thethoughtsI hadaboutmyself werenegative. Evenat50%that's11millionnegativethoughtsayear.
Realizingthiswasverypowerful for me. NowonderI neverbelievedinmyself. Nowonder it washardfor metochangeor accomplish
mygoals. I hadahugemountainof negativityabout myself that directedandcontrolledmylife. Beforeyougoon, I'dlikeyoutolist
someof thethoughtsyou'vehadabout yourself over thelast fewdaysor monthswhenyou'veconsideredchangingjobsor writinga
resume.
__________________________________________________________________________________
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__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
__________________________________________________________________________________
Howmanyof thethoughtsyouwrotedownwerepositive? Howmanywerenegative? Didyoufeel anxiousdoingthisexercise? If you
felt anxious or listedseveral negativethoughts about yourself - it's thosefeelings andthoughts that canhamper your jobsearch.
Becomingawareof themisthefirst steptochangingyour behavior andachievingjobsearchsuccess. SomewhereI heardthesaying,
"Doubt Your Doubts." What awonderful saying. Whenwe'reinthemidst of feelingnegativehowoftendowestopandaskourselves,
"DoI reallyneedtofeel thisway? Isthisreallytrue?" Manytimesourimaginationismuchworsethanreality.
I remembergoingintoaBarnesandNoblestoreonenight. I wasdressedinmysweatsandnot feelingtoohot. I hadbeenwantingto
contactBarnesandNobletodoanauthor signingbut keptprocrastinatingbecauseI kept thinking. "Whywouldtheywant me?" ThenI
sawaflyer for asigningbyacompetitiveauthor. Myfirst responsewas, "Seetheywant her, theydon't want you." I walkedthrough
thestorewithmyheadslumped, feelinglikeanobody. Oldprogrammingfromcritical parentshadkickedinandI feltpowerlesstostop
it. FeelingdepressedI wenthome, pulledthecoversovermyheadandwenttosleepasawaytoescapemyfeelings. Inthemorning, I
felt betterandsaidtomyself, "Hey, mybookisjust asgoodashers. Peoplealwaystell memypresentationisbetter. I'mgoingtocall
andseeif I cangetscheduled." I calledandwasscheduledfor several author signings. ZigZiglar usestheacronym, FEAR, todescribe
thisprocess. FEARstandsfor FalseEvidenceAppearingReal. That night at BarnesandNoblemyfearscertainlyfelt real but inreality
werefalse.
Awareness+ Goals+ Action= Success
Asmystoryillustrates, becomingawareletmequestionmynegativethoughts. OnceI wasabletodothatI couldthenfocusonmygoal
andtakeactiontoaccomplishit. You, andonlyyou, determinethedegreeof successyouachieveinyourlifeandyourcareer. Becoming
aware, questioningnegativethoughts, identifyingyour goalsandthentakingactionarefour stepsthat will ensureyour successinusing
thisbooklet. TonyRobbins, author of AwakentheGiant WithinandPersonal Power(anexcellent videotapeseries) talksabout thepain
andpleasurewelinktoanyactivity. Whenwelinkmorepaintoanactivitythanpleasurewemoveawayfromandavoidthat activity.
Whenwelinkmorepleasuretoanactivitywemovetowardthat activity. I hadcertainlylinkedmorepainthanpleasuretocontacting
BarnesandNoble. Askyourself what areasof your jobsearchyouhavelinkedpainto. Thenfindswaystolinkmorepleasuretothem
sothat youcanaccomplishyour career goals. Now, it'stimetobeginlearninghowtocreateadynamic, skill basedresumethat will
increaseyourconfidenceandlandyouthejobyouwant. Turnthepageandreadtheinstructionsintheleftandrighthandcolumns.
Dave Terrance
1515 60th Street S.E.
Silverton, TX 98383
(555) 555-5555
Take 10
seconds and
compare these
resumes.
Read Dave's
objective
statement in this
resume. Compare
it to the first
section in his
after resume.
Does the after
resume look and
sound like an
entirely different
person?
This is a very
good example of
how we all
under-market our
skills &abilities.
Which resume
integrates and
sells Dave's
college training
the best?
Compare the
headings in the
before resume to
the headings in
the after resume.
Which headings
are strongest?

JOB OBJECTIVE
FORMAL EDUCATION
WORK HISTORY
Technical Support
AAS Degree in Computer Science
Silverton College
Experience includes:
Quick BASIC
Visual BASIC
Turbo C
Windows 95
Business Accounting
DOS
PC Support
Novell
1993 - 1994 Ben's Restaurant
Managed restaurant with fourteen
employees. Was responsible for payroll,
food orders and scheduling.
1990 - 1993 Terrance Landscaping
Started my own landscapingcompany
having up to sixty steady customers.
Was responsible for scheduling, billing
and customer service.
1990 - 1992 Big O Cleaners
Was awarded for employee of the month
twice and recognized for outstanding
customer service.
References available upon request.
Dave had
created a
weak resume
for several
reasons:
Dave wants to
work with
computer systems
in sales, customer
service or user
training
positions.
Because he didn't
feel his
restaurant,
landscaping and
drycleaning
background
matched the level
of his new career
he had not
described them
very strongly in
his before
resume.
Yet, combining
his education
with his
transferable skill
headings make
himwell qualified
for a Technical
Sales, PC or
Support Desk
position.
Dave Terrance
(555) 555-5555
Network Administration
Maintenance of
Local/Wide Area Networks
Application Projects
Design and Development
Access, Visual Basic
Setting up networks, training users and developing computer projects while
completing an A.A.S. Degree in Computer Science, Silverton College.
Managing all areas of departmental operations and support including
customer service, staff scheduling, purchasing, inventory and client billing.
Overseeing troubleshooting and project management with a staff of 14.
Seek a Technical Sales, PC or Support Desk position utilizing
the following training and experience:
Sales Management
Trained and supervised staff of 14, overseeing sales and customer service to
support over 2,000 customers per month (Ben's Restaurant 1992-Present).
Scheduled full-time and part-time employees to staff 2 shifts.
Evaluated and counseled employees regarding performance and productivity.
Opened and closed operations, prepared bank deposits, balanced 2 tills,
oversaw shift set-up, issued purchase orders and maintained vendor contact.
Prepared monthly reports detailing sales, profit and expenses.
Position required strong troubleshooting and team building skills.
Network & Technical Support
Local/Wide Area Network System Set-Up - 1,500 hours hands-on training
while completing Computer Science Degree, Silverton College 1997.
1515 60th Street SE
Silverton, TX 98383
Programming Languages
Assembler, Quick BASIC
Turbo C, Visual BASIC
Operating Systems
DOS 6.22
Windows 95
Hardware
Installation/
Configuration
Software
Windows 3.11
Infomodeler
Business Development & Client Billing
Started and managed business, taking client base from 0 to over 60 accounts
within 2 years (Terrance Landscaping 1990-1992).
Analyzed customer needs, developed bids and presented proposals.
Prepared billing statements and collected accounts receivable.
Achieved over a 50% repeat business by providing quality service and
competitive pricing with professional yet friendly approach to sales.
Built business primarily from satisfied customers and client referrals.
Customer Service Administration
Oversaw operations serving 200 customers daily, with sales of $80,000 per
month (Big O Cleaners 1987-1989).
Coordinated workflow in 2 departments, working with 4 managers.
Took and fulfilled customer orders, controlled cash and trained employees.
Received 2 Customer Service Awards for superior attitude and performance.
Jon Smith
AlexandriaRoad, #10
Renton, WA 85858
(555) 555-5555
Read the first 4
sections in this
resume. Now
read the 2nd and
3rd sections of
the after resume.
The after resume
provides more
details about the
computer
experience J on
gained at
college. It also
provides more
details about his
work history.
J on's before
resume only
marketed his
college training.
He had left out
his work history
because it was in
different fields -
the Army and a
garage door
company. Which
resume is best,
will generate
more interviews
and higher salary
offers?
Take 10
seconds and
compare these
resumes.

____________________________________________________
Networking
Maintaineda Novell 3.11 server with over 40 clients
Versed in installingnetwork cards and laying network cable
Upgraded server to Novell 4.0
Assigned user rights
Data Base Theory
Designed multi-table database using Access 7.0
Programmed front end for database using Visual Basic 4.0
Coordinated with design teams to create a database using
Info-Modeler 2.0
Using Sequel Server 4.0 designed a database and user friendly
front end
PC Support
Developed good working relationships with problem users
Responsible for over 100 computers in multiple labs
Hardware troubleshooting
Software installationand configuration
Programming
Programmed solutions for user problems
Versed in QBASIC (Arrays, Sorting, Searching, Etc.)
Participated in several team projects using C+
Good working knowledge of Assembly Language
____________________________________________________
Education
Associate in Applied Science from Renton Technical College
CAD 1 Certificate from Renton Technical College
Read the 4th
section in J on's
after resume.
It's usually best
to include an
employment
history.
We used
Education/EmploymentHistory
as a heading so
that we could
combine J on's
education with
his employment.
This shows
employers what
J on was doing
from1995 to
present and
eliminates their
concern about
J on being
unemployed
during this time.
How many
seconds does it
take to read the
1st section of
this resume?
This section is
very short and
only takes a few
seconds to read.
Yet, it sells J on's
top skills very
effectively.
JonSmith
(555) 555-5555
SystemAdministration
NetworkAdministration
Managed4networksystemsutilizingNovell 3.11serverwithover40clients.
Installednetworkcardsandcable. UpgradedservertoNovell 4.0andassigneduser rights.
SystemManagement/ PCSupport/ UserTraining
Managed100computersin3locations, overseeingtroubleshooting, installationandconfiguration.
Trainedupto150computer usersinbasiccomputerusage, DOS, networkutilization, basic
coding, VisualBasic, andInfoModeler.
DatabaseDesign/ Programming
Designedmulti-tabledatausingAccess. ProgrammedfrontendfordatabaseusingVisualBasic.
CoordinateddesignteamsandcreateddatabasesusingInfoModeler2.0andSequel Server4.0.
Programmedsolutionsforuserproblems. Experiencedinteamprojectsandstrongproficiency
usingQbasic(Arrays, Sorting, Searching, etc.), C+, andAssemblyLanguage.
Operations Management
StaffSupervision
Supervised42staff, overseeingequipmentoperation/inventoryof upto$35millionperproject.
Preparedadministrativedocumentationincludingworkschedules, personnel filesandreports.
Awardedforcreatingequipmentmaintenanceprogramutilizedby4departmentswith200staff.
TeamLeader/ CustomerServiceAdministration
SelectedasTeamLeaderbasedonabilitytobuildmorale, mediatedisputesandleadothers.
Serviced25keyaccounts, processing400-500weeklyorderswithsalesof $800,000permonth.
Departmental Coordination
Coordinatedwith5departmentstopull parts, verifystockandexpediteshipments.
Verifiedinvoicesforindividual salesof upto$9,000anddocumentedcustomerapproval.
Cutproductdamagebymappingworkflowpatternsandimplementingdepartmental procedures.
Education&EmploymentHistory
A.A.S. inComputerScience/ CADCertificate, RentonTechnical College 1995- Present.
CustomerServiceAdministration, PDQGarageDoors 1992- 1994.
Operations/ Staff Management, (SquadLeader/Asst. Sgt.) U.S. Army 1988- 1994.
AlexandriaRoad, #10
Renton, WA 85858
ComputerSystemManagement..........Managing4computersystemsserving40clientsin3
locationsandtrainingupto150computerusers.
Operations/StaffSupervision..............Supervisingoperationswithupto40full-timestaff.
ComputerScienceDegree...................2,500hrshands-ontraining, RentonTechnical College.
Qualifications
Read the PCSupport
section in this
resume. Can you
tell which
statements refer
to Val's college
training or her
work experience?
This section will
be confusing to
employers and
difficult to
explain during
interviews.
Now, read the
last section in
Val's after
resume. Is it
easier to
understand
where Val
worked?
Follow the after
resume examples
to see different
ways to describe
your work
history.
NETWORKING
-Pioneeredusergroups, supervisorsandgrantedtheirrights.
-AdministeredandmaintainedMicrosoftNTandNovell 3.ll Network.
-Supervisednetworkcablingandinstallationof networkcards.
PCSUPPORT
-Analyzedcomputerproblemsoncampus.
-Installedharddrives, floppydrives, monitor cardsandCD-ROMS.
-Upgraded486PClabtoPentiumPClab.
-SolvedPCproblemsfordifficultusers.
-Implementeddepartmental supporttomanagementandstaff.
-Corroboratedwithmanagementtoimprovemoraleandattitude.
-Managedcomputertroubleshootingteams.
-FacilitatedmajorAccessteamproject.
-TaughtoperatingsystemsandMicrosoftapplicationstousers.
-Trainedserviceorientedemployees.
-Manageddepartmental nightshift.
-Handledinternal/external departmental customerproblemsolving.
-Taughtcomputerfundamentalstousers.
-Managedcomputertroubleshootingteams.
-Marketeddepartmental products.
-Supportedcustomersonvaluableproductpurchases.
OPERATINGSYSTEMSANDSOFTWARE
-DOS6.22 -Publisher7
-Windows3.11 -Microsoft Office
-Windows95 -Microsoft Office95
-Assembler -QuickBASIC
-InfoModeler -TurboC
APPLICATIONS
-Createdretail accountingsystemusingAccess7.
-TrackedcustomeraccountinformationusingAccess7.
-CreatedbusinessinformationsystemsusingAccess, Excel andWord.
-CreatedpresentationsusingPowerpoint, Access, Excel andWord.
-CreatedaccountinginformationsystemusingVisual Basic.
VALERIEASHWORTH
34St. ViewDrive
Seattle, WA 98108
(555) 555-5555
Management
Teamwork
Valerie didn't
have any related
work experience
but had become
the top student
in her computer
classes.

Management
Teamwork
ValerieAshworth 34St. ViewDrive
(555) 555-5555 Seattle, WA98108
SeekaTechnical Supportpositionutilizingthefollowingbackground:
Managing4networkingsystemswith200clientsin3locations.
MaintainingMicrosoftNTandNovell Network.
ServingasAccessTeamLeader, trainingusersandcreatingapplications.
Managingoperationsandstaff for branchwithsalesof $1.2million.
A.A.S. DegreeinComputerScience, RentonTechnical College 1997.
_____________________________________________________
Networking/ Technical Support
Assignedtrusteerights, createdusersandloginscripts, installedoperatingsystems,
workstationsandprintserver, andadministeredsecurityrights.
Supervisedinstallationof Novell Netware, Microsoft NT, networkcardsandcabling.
InstalledWideAreaNetworkhighspeedphoneline, serial andparallel communications.
SystemTroubleshooting
ConsultedwithProgramManagerstotroubleshootsystemsin4departments.
Installedharddrives, floppydrives, monitorcardsandCD-ROMs.
Upgraded486PClabtoPentiumPClab. Managedcomputerteams.
Solveddifficultuser problemssuchasoperatingsystemandsoftwareerrors.
UserTraining- ComputerApplications
DesignedAccesssoftwarepackageforComputer Departmenttracking100clientsannually.
Ledteamsof 8developersindesignof frontandbackendAccessprogramming.
TaughtoperatingsystemsandMicrosoftapplicationsto150computerusers.
DesignApplications- OperatingSystems- Software
DOS6.22 Assembler LotusOrganizer RBase
Windows3.11 InfoModeler MicrosoftSchedulePlus QuickBASIC
Windows95 Lotus1-2-3 VisualBasic TurboC
CreatedaccountinginformationsystemusingVisual Basic; retail accountingsystem
usingAccess; informationsystemsandpresentationsusingPowerPoint, Access, Excel
andWord; anddevelopedoptimizationtechniquesinSQLServerDatabaseProgramming.
_______________________________________________________________
Employment, HolmesManufacturing1990- Present
Departmental Management
Manageddepartmental operationsandstaff of 15forbranchwithsalesof $1.2million.
Trainedinall areasof customerservice, sales, closingandopeningoperations.
Completeddepartmental reportsandmanaged10vendoraccounts.
CustomerServiceAdministration
Oversawcustomerserviceandadministrationtoserveupto200customerspershift.
Setupandmaintainedbaseof 7,500computerizedcustomeraccounts.
Coordinatedwith5departmental managersandstaff tomeetcustomerneeds.
Compare the
main headings
in the before
resume to this
resume.
Which resume
creates a stronger
image of Val's
skills? Which set
of headings tells
an employer more
about Val's skills?
Now read the
1st section in
Val's after
resume. Notice
that the 1st and
4th statements
use numbers to
paint a "big"
picture of Val's
responsibilities.
Make sure you
use numbers to
describe how
many systems
you've worked
on, how many
users you've
trained or
departments you
helped to
support.
Turntopage14and15toseeacondensedversionofthe6Stepslistedabove.
Below, we'll explaineachstep.
Step 1 List All Your Skills
Turntopage14andreadJon'sstoryatthetopof thepage. Notice, inStep1thatJonlistedtheskillshe
gainedfromhisComputerScienceprogramandhisworkexperienceatPDQGarageDoorsandintheArmy.
Step 2 Label Skills With Functional Headings To
Sound Like The Positions You Want
InStep2, Jonlabeledhisskillswithfunctional headings. NoticethatCustomerServiceislabeledCustomerSupport,
SquadLeader islabeledTeamLeader andTrainingof InfantryPersonnel islabeledStaff Supervision. These
functional headingsarestronger, soundmoresupportiveandtargetedforskillsutilizedincomputersystem
administrationpositions.
Asyouselectyourfunctional headings, thinkabouttheprimaryskill requiredfor thejobyouwant. Besuretoinclude
supportiveskillsandlabel themwithfunctional headings. Forexample, aNetworkAdministrator'sprimaryskill area
will betraininginnetworksystemsandanyrelatedworkexperience. Inaddition, aNetworkAdministratormayhave
responsibilityfordutiessuchasusertraining, departmental coordination, technical documentation, purchasingand
inventorycontrol. Includingsupportiveskillsthatmatchthejobyouwantcreatesastrongerandmorewell-rounded
imageof yourabilities. Later, you'll getmoreinformationonhowtoselectyourfunctional headings.
Step 3 Analyze Ad or J ob Posting and List Skills Required
ReadtheadinStep3onpage14. You'll noticethatwe'veunderlinedtheskillsrequestedinthead. Wealso
identifiedthemashardorsoftskills. Hardskillsarethoseskillsyoucanseesomeoneperform- likeusinga
computer. Softskillsareskillsyoucan'treallyseesomeoneperform- likeprioritizingorproblemsolving.
Whenyoulabel softskillslikeTeamPlayer, useaheadingthatshowsexactlywhatyoumean. Forexample, beinga
teamplayershouldoccurinanyjoboranysetting. Therefore, theheading- TeamPlayer doesn'thavealotof
meaning. Compareitto- Departmental / TeamCoordination. Whichisbetter?
Step 4 Select Best Headings to Match Ad or J ob Posting
Onceyou'veanalyzedwantadsorjobpostingsandidentifiedspecificskillsemployersarelookingfor- you'rereadyto
selectyourbestfunctional headingstomatchthoseskills. LookatStep4onpage15andyou'll seethatJonchecked
6of hisbestfunctional headingstomatchthead.
Remember, theheadingsyouselectshouldpresentawell-roundedpictureof yourskillsandmakeyoulookqualified
forthejobyouwant.
Step 5 Describe Each Heading
Onceyou'veselectedyourfunctional headingsyou'rereadytowriteshortstatementstodescribeeachone. These
functional headingswill formthebodyof yourresume. LookatStep5onpage15andyou'll seehowJoncan
describeeachof hisheadings.
Step 6 Create Your Objective, Education and
Employment Sections
TakealookatStep6onpage15. You'll seethreeparagraphsthatdescribewhattoputinyourObjective, Education
andEmploymentsections.
Nowyou'rereadytobegincompletingworksheetsthatwill takeyouthrougheachof the6Steps. Turntopage16
andreadtheinstructionsatthetopof thepage.
Joncompleteda2yearComputer ScienceDegree. Hehadworkedfor PDQGarageDoorsandservedintheArmy. His
first jobchoiceisaNetworkAdministrationpositionbut hewill alsoconsideraTechnical Support position. Hehopesto
usehis supervisory, project management andcustomer serviceexperiencefromPDQGarageDoorsandtheArmy. Jon
followedthe6StepstoCreateaGreatResumebelowandonthefacingpage.
ComputerScienceDegree
ProgrammingFundamentals...............................
ProgramAnalysisTechniques
SolvingISProblemsUsingDesignTools
DataStorageTechniques
Programming/ Software.......................................
SQLServer, Novell Netware, WindowsNT
Visual Basic, ANSI C, Assembly
Hands-OnComputerLab/ CampusExperience........
Trainingof ComputerUsers....................................
Networking...........................................................
Novell Netware, WindowsNT
Local andWideAreaNetworks............................
DatabaseProgramming/ Management..................
Relational DatabaseManagementSystems
CommunicationSkills
DesignandProgramValuationDocuments...........
Technical WritingforSystemsAnalysis
Multi-MediaPresentations
PDQGarageDoors
CustomerServiceandDocumentation......................
ServicingKeyAccounts
OrderProcessingandProblemSolving
CoordinatingwithVariousDepartments
MaintainingStockandExpeditingShipments..........
VerifyingInvoices
MappingWorkflowPatterns
U.S.Army
SquadLeader.......................................................
Trainingof InfantryPersonnel................................
OverseeingMilitaryManeuversandEquipment........
SchedulingWorkflowandStaff Records
ManagingDailyProjects
InventoryControl / Reporting
Functional Headings
ProgrammingandAnalysis
NetworkDatabaseDesign/ Programming
ComputerSystemAdministration
PCSupport/ UserTraining
Local / WideAreaNetworkAdministration
DatabaseProgramming/ Management
NetworkAnalysis&Documentation
CustomerSupport
TeamLeader
Staff Supervision
OperationsSupport
ADASKSFOR:
HardSkills
MonitorLocal andWideAreaNetworks
MaintainNetworkDocumentation
usingDatabases
PerformNetworkProblemIsolation
PrepareReportsonNetworkPerformance
SupportUsersandDepartments
2YearComputerScienceDegree
DataNetworkAdministrationExperience
SQLServer, Novell Netware, WindowsNT,
Visual BasicandANSI C
SoftSkills
Self-Motivated, TeamPlayer
GoodCommunicationSkills
StrongAttentiontoDetail
Local / WideAreaNetwork
Administrator
MonitorLocal andWideAreaNetworks.
Maintainnetworkdocumentationusing
databases. Performnetworkproblem
isolation. Preparereportsonnetwork
performance. Self-motivatedteamplayer
withgoodcommunicationskillsandstrong
attentiontodetail tosupportusersand
departments. 2yearComputerScience
Degreewithbroadknowledgeof SQLServer,
Novell Netware, WindowsNT, Visual Basic
andANSI Cpreferred. ApplyCityof
Seattle, HRDept, POBox15, Seattle, WA
98105.
NetworkDatabaseDesign/
Programming
Joncandescribetheprogramminglanguages
andapplicationshelearnedwhilecompleting
hisdegree. Hecanusethelistof program
componentsonpage18toprepare
adetailedlist.
Local / WideArea
Joncandescribethenumberof network
systemsheset-upandprovided
troubleshootingforaspartof hishands-onlab
andcampuscomputerexperience.
TeamLeader/ CustomerSupport
Joncandescribehisteamleaderresponsibility
asaSergeantintheArmyandcombineitwith
hiscustomerserviceexperience
atPDQGarageDoors.
Joncandescribethenumberof departmentshe
supportedandcoordinatedwithatPDQGarage
Doorswhileprovidingcustomerservice.
Staff Supervision
Joncandescribethenumberof staff, amount
of equipmentandinventoryhewasresponsible
forasaSergeantintheArmy.
Bespecificandslant your functional headingstowardyour fieldor position. Manypeopleuseheadingslike- Organizational Skills, Leadership
andCommunicationSkills for thebodyof theirresumes. Theseheadingsaretoosoft, toogeneral anddon't grabemployers. Aretheseheadings
better- ProjectManagement, TeamLeaderandTechnical Documentation/ UserSupport? Studyhowwe'verelabeledskillswithfunctional headings
inStep2onthefacingpage.
YourObjectiveStatement
InyourObjectiveStatement namethetypeof
positionyouwantandlist2to3of yourtop
skillsorqualifications.
Employerswanttoknowwhatyoucanandwill
doforthem. Reviewtheobjectivestatements
shownintheafterresumes.
YourCollegeEducation
Youhavelearnedalotof skillsthatareneeded
inavarietyof jobs. Butyoumustshowhow
theskillsyou'velearnedincollegerelatetothe
jobsemployershaveopen.
Forexample, theadasksforaComputerScience
Degree. Highlightingtherelatedcomponents
fromthatdegreewhichmatchtheskillsneeded
bytheemployerismuchstrongerthan
simplyhavingaheadingof
ComputerScienceDegree.
YourEmploymentHistory
If youarechangingcareers, haveanunrelated
workhistory, orhavetraininginafieldinwhich
youhavenoexperienceachronological resume
probablywon'tworkwell foryou. Listingeach
jobinorder withdatesof employmentwill draw
attentiontotheseweaknesses. Listingyourskills
followedbyacondensedworkhistoryworks
muchbetter.
Seetheafterresumeexamples.
Functional Headingsfor:
ComputerScienceDegree
Programming&Analysis
NetworkDatabaseDesign/ Programming
PCSupport/ UserTraining
Local / WideAreaNetworkAdministration
DatabaseProgramming/ Management
NetworkAnalysis&Documentation
PDQGarageDoors
CustomerSupport
GhormsDrive-In
TeamLeader
Staff Supervision
OperationsSupport
Readthelist of skillsandknowledgeonpage18that youhavegained
fromcompletingyour Computer ScienceDegree. Checkoff eachskill or
areaof knowledgethat you'velearnedandlist thembelow. Addanyareas
you'velearnedthataren'tonthelistandputthembelow.
Todescribeyour workexperience, readpages19to29. Theseworksheets
includeskillsandsentencesfor20differentcareerfields. Checkanyskillsor
sentencesthatmatchyourbackgroundandlistthembelow.
Eventhoughyoumaynot haveheldthesejobs, theselistscangiveyou
ideastodescribeyour workexperience. Toidentifymoreskills, analyze
helpwantedadsor jobpostings. TheDictionaryof Occupational Titlesalso
providesthousandsof jobdescriptionsthat canbeusedtoidentifymoreof
yourskills. Answeringthe12Questionsthatstartonpage32will helpyou
tocreateyour ownskill lists andsentencesandhelpyoutostrengthen
thosethatyoucheckonpages19to29.
Onthefollowingpagesyou'll findworksheetsforeachof the6Stepsshownonpages14and15.
SkillsfromCollegeClasses:
IntroductoryNetworking
TroubleshootingCampusComputers
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
DescribeSkillsorDutiesforOneOfYourJobs:
Customer Service, Counter SalesandCashiering
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
Nowit'stimetolabel your educationandworkexperiencewithfunctional
headingslikeJondidinStep2onpage14. It maysaveyoutimeto
group similar skills together, then label each group of skills with a
functional heading.
Writethefunctional headings you'll useto describeyour collegeclasses
below. For example, courseworkinIntroductoryNetworkingandexperience
TroubleshootingCampusComputerscanbelabeledNetworkAdministration/
Troubleshooting(seeexamplebelow). Thisfunctional headingisabetter
matchforacorporateNetworkAdministratorposition.
Now, gobackthroughtheskillsyoucheckedonpages19to29. Select
thestrongest skillsasyour functional headingsandlist thembelow. For
example, agroupof skills might becustomer service, counter salesand
cashiering. LabelingthisexperienceCustomer Supportsoundsmorelikethe
languageusedtodescribepositionsinthecomputer field(seetheexample
below).
Label CollegeClasseswithFunctional Headings:
NetworkAdministration/ Troubleshooting
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
Label TheseJobSkillswithFunctional Headings:
Customer Support
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
DescribeSkillsorDutiesforAnotherJobYou'veHad:
Construction/ Project CrewLead
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
DescribeSkillsorDutiesforAnotherJobYou'veHad:
Sergeant
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
ProjectLead
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
Staff Supervision&Training
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
_________________________________________
NOTE: Youwon't beabletoput all theseskillsinyour resume. Checkthoseyouhave, thenprioritize
them. Put thebest andmost relevantonesinyour resume. Thenpreparealist likethisthat describes
all thecomponentsof ComputerInformationSystemsyou'velearned. Takeit toyour interviews. Useit
tomarketall of yourskills. Besureyoucantalkaboutandexplainanythingyoulist.
ProgrammingFundamentals
__SolveISProblemsUsingDesignTools
__Flowcharts, HierarchyCharts, Pseudocode,
ProgramAnalysisTechniques
__StructuredProgrammingMethodology
MainProgram, Subroutine, Functions
PassingArguments, Parameters,
CalledPrograms
__DevelopingAlgorithms
__DataStorageTechniques
__LogicStructures
__MicrosoftQBASIC
__AssemblyLanguage
CPUMemoryAddressing
Networking
__WindowsNT
__NetworkAdministration
__ClientServerSkills
FrontEndProgramming
__MicrosoftVisual BASIC4
__EventDrivenProgramCode
__AdvancedAccessProgramming
__AdvancedCLanguageProgramming
__Graphical UserInterfaceDesign
__FormsGeneration
__OLEAutomation
__DDEDynamicDataExchange
__CreateObjectClasses
BackEndProgramming&Administration
__TransactSQL
__SQLServerDatabaseProgrammingand
Administration
__PerformanceandOptimizationTechniques
Creationof StoredProcedures
__Transactions,RecordLocking
ComputerMath
__Hexadecimal, Binary, Octal
__Algebra
DatabaseFundamentals
__InfoModeler- DatabaseDesignTechniques
__MicrosoftAccess- DatabaseProgramming
Fundamentals
__Relational DatabaseManagementSystems
__DatabaseQueries
__DatabaseUsers, DatabasePermissions
__Databases
__DatabaseDevices
__DatabaseObjects
__PublishingandReplication
__DatabaseUpdates
DataIntegrity
__Constraints
__Rules
__Defaults
__UserDefinedDataTypes
__Triggers
ANSI CLanguage
__Structures, Pointers, LinkedLists
__Compilers
__Linkers
__Interpreters
__InteractiveProgramming
__BatchProgramming
ComputerApplications
__MicrosoftAccess, FoxPro
__MSWordforWindows
__Excel
__Powerpoint
__LotusOrganizer
__MicrosoftSchedulePlus
SystemsAnalysis
__ProjectDevelopmentandManagement
__ServedasTeamLeader
__DevelopedInformationSystembasedon
UserRequirements
__UtilizedSystemsAnalysisLifeCycle
IntroductoryLocal AreaNetworking
__Novell Netware
AssignTrusteeRights, CreateUsers, Create
LoginScripts, Install OperatingSystem
Install WorkStation
NetwareAdministration
Install PrintServer
__NetworkSecurityIssues
__NetworkCabling
__OSI SevenLayerStandard
Internet
__WorldWideWeb
__Intranets
SeniorProject
__ConceivedandDevelopedMajor(180hour)
ProjectIncorporating: Communications,
ManagementInformationandProgram
Development
__UtilizedGraphicsProgrammingTools
__DevelopedVisual BasicPrograms, Database
GraphicsPrograms
ComputerManagementCommunicationSkills
__DesignDocuments
__ProgramValuationDocuments
__Technical WritingforSystemsAnalysis
__Multi-MediaPresentations
__BusinessLeadership- HumanBehaviorin
WorkGroupEnvironments
__Managerial Skills, Teams, TimeManagement
AccountingforISProfessionals
__BudgetaryAccounting
__AccountingFundamentals
__Financial StatementAnalysis
__AssetValueMethods
__BusinessOrganization
__Interpretationof Financial Data
(Managerial Information)
__AccountsPayable/ Receivable
__AssistanttoController
__BadDebtManagement/ Tracing
__BalanceSheets
__BankDepositsandDrafts
__BankReconciliations
__BenefitsAdministration
__BudgetsandForecasting
__BusinessPlans
__CashAccountability
__CashDisbursements
__CashManagement
__ComputerizedApplications
__ComputerizedBilling
__ContractAdministration
__ConversiontoAutomatedSystems
__CorporateAccounting
__CorporateAudit Procedures
__CorporateBankAccounts
__CreditApplication/ Approval
__CreditManagement
__Departmental Coordination
__Departmental Liaison
__DepreciationReports
__EmployeeOrientations
__ExecutiveSupport
__ExpenseAllocations
__ExpenseJournals
__Financial Analysis/ Forecasting
__Financial Statements
__FixedAssetReports
__Full ChargeBookkeeping
__General Ledgers
__GrossMarginAnalysis
__InsuranceAdministration
__IntegratedAccountingSoftware
__InterestCalculations
__Internal FinanceControls
__InventoryTracking
__InventoryValuationMethods
__InvoiceVerification
__Knowledgeof EEOGuidelines
__LoanApplications
__OfficeManagement
__PaymentNegotiation
__Payroll PreparationandTaxes
__PerformanceEvaluations
__Personnel Administration
__PettyCashManagement
__PortfolioManagement
__ProfitSharingRecords
__PurchaseOrderManagement
__Purchasing/ Buying
__QuarterlyTaxes
__SalesJournals
__SetCreditLimits
__Staff Supervision/ Training
__StateandFederal Taxes
__SubsidiaryLedgers
__Supervisionof AccountingStaff
__Supervisionof Clerical Staff
__SupplyBudgeting
__TaxAnalysisandControl
__TenantAccounts
__TimeCardTracking
__Trial Balance
__TrustAccounts
__VendorContact/ Negotiation
__Managedconversionof manual systemtocomputerizedsystem.
__UtilizedLotusandExcel topreparefinancial documents.
__Workedwithstateauditorstoreviewall accountingrecords.
__Coordinatedwith___ divisionstotrackbillingandinvoicing.
__WorkeddirectlywithPresidentand___ branchmanagers.
__Consulted___ managementstaff infinancial forecasting.
__Preparedsalaryandbenefitreportsfor___ employees.
__Setupnewaccountingandrecordscontrol systems.
__Trained___ staff inuseof invoicingandbillingsystems.
__Servedasleadinresolvingproblemsfor___ keyaccounts.
__Controlled$___ ininventoryandsupplies.
__Issuedupto___ purchaseordersannually.
__Managedfrontofficefunctionstosupportstaff of ___.
__Researchedandselectedphonesystemvaluedto$___.
__Researchedandselectedcomputersystemsvaluedto$___.
__Maintainedfilesanddocumentstosupport___ staff.
__Scheduledconferencesandappointmentsfor___ staff.
__Providedfrontdeskreceptionfor___ departments.
__Duplicatedandpreparedmemosandflyersfor___ staff.
__Preparedcontractsandcorrespondencefor___ staff.
__Managedbookkeeping, officeandreceptionfunctionstosupportstaff of ___.
__Managedgeneral ledgerandsubsidiaryjournalsforfirmwithsalesof $___ annually.
__Oversawall bookkeepingfunctionsthroughfinancial statements.
__Trackedcashreceiptsanddisbursementsforcorporationwithsalesof $___ annually.
__MaintainedA/R, A/Pandbillingforover___ accounts.
__Processedbiweeklypayroll andcalculatedsalesmen'scommissionsforstaff of ___.
__Consultedmanagement inbudgeting, forecasting, portfolioandfixedassetanalysis.
__Preparedandfiledquarterlyreports, stateandfederal taxes.
__Workedwithauditorsverifyingall accountingrecords.
__Purchased$___ annuallyincapital equipmentandinventory.
__Negotiatedandmanagedpurchaseagreementsvaluedupto$___ percontract.
__Developedandmaintaineddatabaseforover___ vendors.
__Trackedpurchaseordersfordepartmentwithsalesof $___ annually.
__Approvedinvoicingfor___ departmentswithsalesinexcessof $___ monthly.
__Managedcreditapplicationandapproval forclientbaseof over___ customers.
__Authorizedtosetupnewaccountsorextendcreditto$___.
__Increasedbaddebtcollectionby$___ annually.
__Oversawbillingfor___ accountswithsalesinexcessof $___ annually.
__Supervisedandtrainedstaff of ___ accountingandclerical personnel.
__Coordinatedworkflowfor___ departmentscomprisedof ___ employees.
These Skills May Also Be Used As Skill Headings
Sample Sentences Using Some of The Skills Listed Above
__Access, Sybase, WindowsNT
__AmiPro
__AsEasyAs
__Assembler, Pascal
__BusinessLetterFormatting
__COBOL, MVS, CICS, VB
__ComputerOperatingSystems
__ComputerizedOfficeApplications
__Corel Draw
__DacEasy
__DatabaseManagement
__dBase, RBase
__DeskTopPublishing
__DocumentEditing/ Revision
__E-Mail Administration
__Excel
__Footnotes
__MicrosoftAccess
__MicrosoftOffice
__Mini Computers
__MSDOS
__MSWordforWindows
__MYOB
__Netware
__NetworkSystems
__NewspaperColumns
__OneWrite
__OS2
__PageNumbering
__Pagemaker, MSPublish
__Paradox, Quark
__Peachtree
__Plotters, Scanners, Modems
__Powerbuilder, LotusNotes
__ProgrammingLanguages
__QuatroPro
__QuickBooks, Quicken
__RPG400, SYNON, OSI
__SNMP, TCP, IP, SQL, C
__SplitWindowFunctions
__SpreadsheetApplications
__SystemResearch/ Purchasing
__TapeBackupSystems
__TurboTax
__UNIX
__Ventura
__Visual Basic, Assembler
__WebSiteAdministration
__WindowsNT
__WordPerfect, WordStar
__WordprocessingApplications
__Trainedstaff andcustomersinuseof ___, ___, and___.
__Setup___ workstationsutilizing___ networksystem.
__Researchedandpurchased___, ___, and___ programs.
__Consultedwithprogrammerstoimplement___ system.
__Rancomputerizedreportswith___, ___, and___ programs.
__Maintainedanetworkedsystemwith___ users.
__Providedsystemtroubleshootingfor___ terminalsandusers.
__Consultedwithmanagementregardingcomputersystemneeds.
__Oversawimplementationof e-mail systemusedby___ staff.
__Trained___ staff inuseof computerizedsystems.
__Coordinatedrepairof $___ incomputerandperipheral systems.
__Oversawwebsiteadministrationandtrainingof ___ staff.
__Utilizedintegratedaccountingsoftwarefor___ accounts.
__ServedasLiaisonto___ computervendorsandsuppliers.
__Researchedandanalyzedpurchaseof $___ computersystem.
__Utilized___ programtotrackover___ projectsannually.
__Developedover___ boilerplatedocuments.
__Maintainedcomputerfilemaintenancefor___ users.
__Managedcomputersecurity, back-upandelectrical circuitrysystems.
__Coordinatedwithvendorsinpurchaseandselectionof equipment.
__Completednetworkadministrationcertificationprogram.
__Utilized___ and___ programstoprocessreportsandspreadsheets.
__Skilledinadvancedediting, mail merge, andlistmanagementapplications.
__Created___ pagecorporatenewsletterdistributedto___ employees.
__Designedflyers, brochuresandcompanystationeryutilizing___ program.
__Convertedmanual systemtocomputerized___ accountingsystem.
__Utilized___ programtoprocessover___ A/RandA/Paccounts.
__Processedpayroll forover___ employeesusing___ program.
__Performedstatistical analysisof hazardouswastematerialsusing___ program.
__Utilized___ tocreateandproducemonthlypayroll andtimecardtrackingsystem.
__Createdannual budgetforcorporationwithsalesinexcessof $___.
__Compiledandupdateddatabaseforover___ customersandaccounts.
__Producedmailinglistsforover___ accountsutilizingdatabasesoftware.
__Experiencedinbasicfunctionof ___ and___ operatingsystems.
__Managedfilesandharddiskstorageutilizing___.
__Programmeddatabaseandaccountingsoftwareutilizing___.
__Over___ yearsprogrammingexperienceincludes___, ___, and___.
__Utilized___, ___, and___ topreparedocuments.
__Manageddailyback-upof ___ megabytesystemprocessing___ dailytransactions.
__Utilized___, ___, and___ wordprocessingprogramstoprepare___ documents.
__Preparedlegal documentsutilizing___, including___, ___, and___ functions.
__Prepareddetailedcontract specificationsusing___.
__Fortran, C/C++, Oracle
__FoxPro
__FrameMaker
__Graphics
__HTMLHomePageSet-Up
__IBM/ MacintoshSystems
__IntegratedAccountingSoftware
__Internet/ WorldWideWeb
__JAVA
__LapTopComputers
__Laser, Dot MatrixPrinters
__Lotus1-2-3
__LotusWordPro
__Macros
__Mail MergeFormletters
__MainframeSystems
__Microcomputers
__Over___ yearsexperienceutilizingmanual andcomputerizedcashieringsystems.
__Handledupto$___ monthly, consistentlybalancingtillstothepenny.
__Dealtwithupto___ customersdaily, handlingover$___ permonth.
__Accountedforupto$___ per day, makingall safedropsandbankdeposits.
__Approvedchecksandchargesforupto___ accountsdaily.
__Managedfrontcountersalesgeneratingrevenuesinexcessof $___ annually.
__Handledmulti-linephones, takingandprocessing___ ordersdaily.
__Managedinventoryfor___ squarefootdepartment.
__Stockedandpricedmerchandisefor___ departments.
__Verifiedandapprovedinvoicing; andsignedfororders.
__Purchasedupto$___ inmerchandiseonamonthlybasis.
__Increasedsalesapproximately$___ bysettingupinnovativedisplays.
__Developedgoodrapport withapproximately___ vendors.
__Analyzedsalesandmarketingtrendstopurchase$___ inseasonal merchandise.
__Openedandclosedfacilitywithsalesinexcessof $___.
__Authorizedtocarryall keyswithaccesstosafesandpersonnel records.
__Reducedlossesby___%throughimplementationof theftcontrol measures.
__Hiredandsupervisedstaff of upto___.
__Trainedemployeesincashiering, customer service, andinventoryprocedures.
__Coordinatedworkflowfor___ departments.
__Scheduled___ rotatingshiftsandhoursfor___ employees.
__Increasedsalesupto___%throughadd-onsales.
__Maintainedpostingof dailyreceiptsinexcessof $___.
__Approvedchecksandchargesforupto___ accountsdaily.
__ServedasLeadTrainertocrewof ___.
__Verifiedandapprovedinvoicesfor___ departments.
__Handledupto$___ monthly, balancingthetill tothepenny.
__Greeted___ customersandpromoted___ product lines.
__ServedasCrewLeadtoastaff of ___ in___ departments.
__Accountedfor$___ of inventoryfora___ squarefootstore.
__Providedsalessupportto___ departments.
__Performedemployeeorientationsfor___ departments.
__Handledupto___ customerreturnsandstorecreditsdaily.
__Stockedandpricedmerchandisevaluedinexcessof $___.
__Dealtwithupto___ customers, generating$___ insales.
__Assistedbranchmanagerintraining___ employees.
__Processedandrecorded___ inventorytransactionsmonthly.
__Managedkeyaccountsincluding ___, ___, and___.
__Maintainedcomputerizeddatabaseof ___ customer accounts.
__Providedsalessupporttostoremanagerandstaff of ___.
__Add-On/ Promotional Sales
__AdministrativeSupport
__Approval of Checks/ Charges
__AuthorizationtoKeys/ Safes
__Balancingof DailyReceipts
__Balancingof Tills
__BankDeposits/ SafeDrops
__BranchReception
__Building/ StoreSecurity
__BulkOrderProcessing
__ComputerizedAccountProcessing
__ComputerizedCashiering
__CorporateSalesProcedures
__CreditCardProcessing
__CrewLead
__Cross-Trainingof Staff
__CustomerService
__DataEntry
__Departmental Management
__Departmental Support
__EmployeeInterviewing
__EmployeeScheduling
__EmployeeTraining
__FloorSet-Up/ Displays
__FrontCounterSales
__HighClosingRatio
__InventoryControl
__InventoryReporting
__KeyAccount Servicing
__LaborPlanning
__LeadTrainer
__MarketAnalysis/ SalesTrends
__MaximizingFloorSpace/ Sales
__Merchandising
__Opening/ ClosingOperations
__OrderExpediting
__Organizationof Projects
__PettyCashControl
__Postingof CashReceipts
__PriceQuoting
__ProblemSolving
__ProductPromotions
__Purchasing
__QualityControl
__Receiving/ InvoiceVerification
__RecordsControl
__SalaryRecommendations
__SalesForecasting
__SalesReceiptProcessing
__SalesReporting
__Seasonal SalesPromotions
__SettingCreditLimits
__ShiftScheduling
__Staff Supervision/ Training
__StockRotation
__Stocking/ Pricing
__StoreLayout/ Design
__StoreManagement
__TeamCoordination
__TheftControl
__Troubleshooting
__VendorContact
__WindowDisplays/ Merchandising
__WorkCoordination/ Delegation
__WorkScheduling
__WorkflowDelegation
__Increasedsalesupto___%throughadd-onsales.
__Supervisedstaff of upto___ employees.
__Processedover___ purchaseordersandreturnsmonthly.
__Managedshippingandreceivingfor___ ordersdaily.
__Maintainedpostingof $___ incashreceipts.
__Dispatched___ deliveriesthroughoutthe___ area.
__Deliveredover$___ inproductsdaily.
__Processedover___ ordersfordailydelivery.
__Dealtwith___ customers, accountingfor$___ insales.
__Maintainedover___ filesandshippingdocuments.
__Verifiedinvoicingfor$___ worthof monthlyshipments.
__Controlledqualityof shipmentsvaluedto$___.
__Scheduledupto___ deliveriesandappointmentsdaily.
__Processedover___ ordersvaluedto$___ perday.
__Trained___ employeesindockanddeliveryprocedures.
__Consistentlymaintainedexcellentdrivingandsafetyrecord.
__Maximizedfloordisplaysincreasingsalesby___%.
__Completedover___ workordersandbillingrecordsdaily.
__Keyedinpartsnumberstoprocess___ dailyshipments.
__Assistedmanagerinmaintenanceof ___ departments.
__Completedshippingdocumentationfor___ dailyshipments.
__Coordinatedwithstaff of ___ tomeetshippinganddeliverydeadlines.
__Coordinatedwith___ departmentstoexpediteandprioritizeorders.
__Over___ yearsexperienceoperatingforkliftsandpalletjacks.
__Prepared___ domesticandinternational shipmentsutilizingUPSandFederal Express.
__Stockedandinventoriedupto___ products.
__Managedshipmentsfor___, ___, and___ keyaccounts.
__Over___ yearsexperiencedeliveringhighvalueshipments.
__Loaded___ vanstomaximizedeliverytimeandpreventproductdamage.
__Verifiedinvoices, freightforwardingandpackingslipsfor$___ worthof products.
__Trained___ employeesinpropersafetyandmaterial handlingprocedures.
__Pulledpartsandpreparedpartskitsfor___ ordersmonthly.
__Conductedcustomerproductdemonstrationsincreasingdepartmentalsalesby___%.
__Delivered___ shipmentstoappropriatedestinationsincludingairports.
__Implementedsecurityproceduresforshipmentsanddeliveriesvaluedover$___.
__Increasedsales___%throughcoldcallingandreferral tonewaccounts.
__Processedchecksandchargesforupto___ shipmentsanddeliveriesdaily.
__Delivered___ ordersdailyhandlingover$___ worthof inventory.
__Workindependentlycompleting___ shipmentsanddeliveriesvaluedupto$___.
__Developedknowledgeof ___ productlinesincludinghandlingandshippingregulations.
__Answeredcustomerquestionsregarding___ differentproducts.
__Maintainedexcellentdrivingrecordwhilemakingover___ deliveriesperday.
__AccountServicing
__AccountVerification
__AirportDeliveries/ Procedures
__Approval of Checks/ Charges
__BusinessMath/ Calculations
__CashReceipts
__ColdCalling
__Completionof BillingRecords
__CreditApproval
__CustomerBilling
__CustomerService
__DamagePrevention
__Deadline/ ProductionQuotas
__DeliveryDocumentation
__DeliveryRecords
__DeliveryScheduling
__DeliveryVan(statesizedriven)
__Dock/ DeliveryProcedures
__DomesticShipments
__Drivingof Trucks(statesize)
__EmployeeTraining
__ExcellentDriving/ SafetyRecord
__ExpeditingOrders
__File&RecordsControl
__ForkliftOperation
__International Shipments
__InventoryControl
__Knowledgeof DeliveryArea
__Knowledgeof DrivingRoutes
__Knowledgeof ProductLines
__LoadingtoMaximizeDeliveries
__Marketing/ Add-OnSales
__Material Handling
__MaterialsVerification
__Merchandising/ DisplaySet-Up
__Organizationof DeliveryProjects
__PartsKitPreparation
__ProblemSolving
__Product/ SalesRecommendations
__ProductDemonstrations
__ProjectCoordination
__QualityControl
__RecordsControl
__RouteManagement
__RouteScheduling
__SafetyRegulations
__Sales/ ReceiptsDocumentation
__SalesPresentations
__SecurityProcedures
__Servicingof CorporateAccounts
__ShipmentPick-Ups
__Shipping/ Receiving
__Staff Supervision
__TerritoryDevelopment
__TerritoryManagement
__TheftControl / Prevention
__TimeManagement
__Traffic/ VehicleRegulations
__Troubleshooting
__VehicleMaintenance
__VendorContact
__WorkCoordination
__WorkOrderProcessing
__WorkPrioritization
__Assembly/ Inspection
__AssemblyDrawings
__AssemblyLead
__AssemblySchematics
__Blueprints/ Drawings
__CertifiedForkliftOperator
__ComputerInput
__ComputerizedPartsTracking
__CrewSupervision
__CustomerService
__DailyWorkDelegation
__DataEntry
__Dies/ FabricationEquipment
__DocumentControl
__EmployeeTraining
__ExcellentManual Dexterity
__ForkliftOperation
__HazardousMaterials
__HighProductivityRecord
__InventoryControl
__Machining
__Material Handling
__Material Forecasting
__Material Planning
__Mechanical Maintenance
__OrderExpediting
__OrderProcessing
__Packaging
__PalletJacks
__PartsKitPreparation
__PartsProcessing
__PartsPurchasing
__PartsRequisition
__PneumaticLadders
__ProblemSolving
__ProductInspection
__ProductTesting
__ProductionControl
__ProductionLineCoordination
__ProductionProcedures
__ProductionScheduling
__ProductionSpaceDesign
__ProductionSpeed&Accuracy
__ProjectManagement
__QualityControl
__RecordsControl
__SafetyRegulations
__ShiftScheduling/ Tracking
__Shipping/ Receiving
__Soldering
__TeamCoordination
__TeamLeader
__Testing
__ToolingSet-Up
__Troubleshooting
__VacuumFormers
__VacuumSealers
__VendorContact
__Visual InspectionTechniques
__WarehousingProcedures
__WorkCoordination
__WorkFlowImprovement
__Trained___ employeesinall productionprocedures.
__Controlledqualityof over___ productsassembledpermonth.
__Abletoreadblueprintsanddrawingstoinsurequalitycontrol.
__Maintainedcontact withapproximately___ vendors.
__ServedasAssemblyLeadsupervising___ employees.
__Testedover___ productsvaluedupto$___.
__Supervisedcrewof ___ in___ departments.
__Completeddefectivepartsreportsforupto___ items.
__Delegateddailyworkdutiesfor___ productionlines.
__Controlledandtrackedanin-houseinventoryof $___.
__Verifiedinvoicingfor$___ worthof productsshippedmonthly.
__Trained___ employeesinmaterial handlingprocedures.
__Pulledpartsandpreparedpartskitsfor___ ordersmonthly.
__Managedworkstationproducing___ partspermonth.
__Workedindependentlyassemblingover___ itemsperday.
__Maintaineda___%rejectionrate.
__Praisedforconsistentlymeetingall assemblyquotas.
__Set-upandmaintainedequipmentvaluedinexcessof $___.
__SelectedasCrewLeadinabsenceof manager.
__Inspectedassembledproductsproducedby___ employees.
__Assembled___ itemson___ assemblylinesproducingover___ productsdaily.
__Evaluatedperformanceof ___ employeestomaximizeproduction.
__Coordinatedwith___ supervisorsinproductionandcompletionof ___ projects.
__Managedassemblyof over___ products, consistentlymeetingproductiondeadlines.
__Assistedinpreparationanddistributionof ___ assemblydrawings.
__Coordinatedwith___ shippingandreceivingdepartments.
__ForkliftCertified- ___ yearsexperiencewithexcellentsafetyrecord.
__Utilizedcomputerizedpartstrackingsystemtoverify$___ ininventory.
__Metall productionandqualitycontrol quotas, producingover___ unitsperday.
__Coordinatedwith___ staff toinsureassemblyandsupplydeadlinesweremet.
__Consultedwithdepartment managertoforecastdailyandweeklyproductionquotas.
__Cross-trained___ staff inassembly, qualityanddocumentcontrol procedures.
__Coordinatedwith___ departmentstoresolvecustomerproblemsandexpediteorders.
__Processedover___ inventorypartsutilizingcomputerizedtrackingsystem.
__Metall productionandassemblyquotastosupport___ productionlines.
__Performedvisual inspectionof ___ assemblypartstomaintainqualitycontrol.
__Operatedandmaintained___, ___, and___ productionequipment.
__Maintaineddocumentationforupto___ productsvaluedinexcessof $___.
__Maintainedover___ filesandproductiondocumentsutilizing___ program.
__Producedover___ productsdailydemonstratingexcellentmanual dexterity.
__Set-upall equipmentandcheckedinventoryfor___ shiftsof employees.
__BlueprintReading
__BuildingMaintenance
__Coordinationw/BldgManager
__Coordinationw/BldgSupervisors
__CostSavings
__CrewSupervision
__CustomerService
__Cuttingof LaborCosts
__DocumentControl
__EmployeeCounseling
__EmployeeOrientation
__EquipmentRepair/ Maintenance
__ExpeditingOrders
__FacilityMaintenance
__OrderProcessing
__Organizationof Projects/ Production
__PerformanceEvaluations
__ProblemSolving
__ProductInspection
__ProjectManagement
__Purchasing
__QualityControl
__RecyclingManagement
__Safety&HealthRegulations
__Schedulingof Shifts
__SchedulingtoMeetDeadlines
__Servicingof Accounts
__ShiftDocumentation
__ShiftScheduling/ Deadlines
__Staff Orientations
__Staff Training/ Supervision
__StockRotation
__Stocking/ SupplyOrdering
__TeamCoordination
__TheftControl
__TimeManagement
__Time/ MoneySavingTechniques
__Troubleshooting
__VendorContact
__VendorSupervision
__WorkAssignmentDelegation
__WorkIndependently
__WorkInspection
__WorkSiteInspection
__WorkUnderPressure
__WorkflowPlanning
__Fast-PacedEnvironments
__FloorMaintenance
__FloorSet-Up
__HazardousMaterials
__HighVolumeProduction
__Hiring/ Termination
__IncreasedProductivity
__InventoryControl
__InventoryForecasting
__Knowledgeof BldgSystems
__Knowledgeof FloorPlans
__Labor&Cost Projection
__LaborSavingProcedures
__Material Handling
__Supervisedupto___ employeesin___ departments.
__Assistedinhiringandsupervisionof crewsof ___ employees.
__Completedover___ maintenanceprojectspermonth.
__Accountedforover$___ of inventorypermonth.
__Trained___ employeesinall siteoperations.
__Implementedsecurityproceduresfor___ squarefoot building.
__Maintainedover___ filesandaccountdocuments.
__Managedon-siteaccountsvaluedto$___.
__Stockedandinventoried$___ of supplies.
__Scheduled___ rotatingshiftsforupto___ employees.
__Plannedweeklyshiftsandhoursforupto___ employees.
__Maintainedfacilitiesof over___ squarefeet.
__Delegatedmaintenancedutiesto___ employees.
__Purchasedupto$___ of suppliesmonthly.
__Maintainedcontact with___ vendorsmonthly.
__Operated___, ___, and___ equipment.
__Coordinatedservicerequirementswith___ departments.
__Preparedmaintenancerecordsfor___ accounts.
__Accountedfor$___ of suppliesfor___ accountsmonthly.
__Developedgoodrapportwithapproximately___ vendors.
__Performedfloormaintenanceforover___ commercial accounts.
__Maintainedservicerequirementsfor___, ___, and___ keyaccounts.
__Coordinatedwith___ departmentstomeetmaintenancerequirements.
__Assistedinperformanceevaluationsof ___ crewmembers.
__Coordinatedwith___ buildingsupervisorstomeetfacilitymaintenancerequirements.
__Coordinatedrepairsandmaintenanceof ___ accounts.
__Oversawaccountrecyclingprogramsimplementedin___ buildings.
__Performedservicingof ___ accountssuccessfullymeetinghealthregulations.
__Scheduledupto___ employeesworkingin___ departmentstomeetshiftdeadlines.
__Hiredandtrainedworkersinall areasof ___, ___, and___.
__Processedandrecordedover___ maintenancelogsheetspermonth.
__Completed___ projectsforcommercial accountsvaluedupto$___.
__Supervisedcrewof ___ duringall processesof requiredmaintenanceprocedures.
__Coordinatedfacilitydutieswith___ teamsin___ departments.
__Oversawtheftcontrol procedures, decreasinglossby___%.
__Controlledfloorset-upandorganizationfor___ squarefoot facility.
__Continuouslymetdeadlinesbyutilizingtimesavingtechniques.
__Maintainedequipmentandinventoryforupto___ accounts, valuedto$___.
__Supervisedrepairsandmaintenanceof buildingequipmentvaluedinexcessof $___.
__Inspectedon-sitemaintenanceproceduresforupto___ accountsmonthly.
__Oversawcustomerserviceandmaintenanceof ___ squarefoot facility.
__Trained___ employeesinthehandlingof hazardousmaterialsandsafetyprocedures.
__AdministrativeAssistant
__AdministrativeSupport
__AppointmentScheduling
__AuthorizationtoKeys/ Safes
__BulkMail Preparation
__BranchorCorporateReception
__ComputerizedAccountProcessing
__Confidential Personnel Files
__ContractPreparation
__Control of OfficeSupplies
__Copying/ Duplication
__CreditApproval
__CustomerService
__DataEntry
__DatabaseInput
__InventoryControl
__InventoryTracking
__KeyAccount Support
__Lotus1-2-3
__Mail Distribution
__Managementof Mail Room
__MessageTaking
__MSDOS/ MSWord
__Multi-LinePhones
__NewsletterCreation
__OrderAdministration
__OrderProcessing
__PettyCashControl
__Preparationof Correspondence
__Preparationof Legal Documents
__Preparationof Reports
__ProjectOrganization
__ProjectSupport
__Proofreading
__Purchasing
__Secretarial / AdministrativeSupport
__Spreadsheets
__Stocking
__Telemarketing
__Ten-Key
__TimeManagement
__Transferringof Calls
__Troubleshooting
__Typing___ wpm
__VendorContact/ BidRequests
__WordPerfect
__Wordprocessing
__Writing/ Editing
__Produced___ documentsforuseby___ staff.
__Openedanddistributedmail tosupport staff of ___ employees.
__Managedall incomingandoutgoingmail for___ departments.
__Completed___ projectsforkeyaccountsvaluedupto$___.
__Operated___, ___, and___ officeequipment.
__Inventoried$___ worthof officeequipmentandsupplies.
__Scheduledconferencesandappointmentsforupto___ attendees.
__Preparedbulkmailingsfor___ departmentsand___ accounts.
__Accountedfor$___ inpettycashfund.
__Processedcomputerizedbillingfor___ customers.
__Manageddistributionof officesuppliesvaluedinexcessof $___.
__Dealtwithupto___ customersdaily, inpersonandbyphone.
__Maintainedfilesanddocumentstosupport___ departments.
__Conductedemployeeorientationsfor___ departments.
__Supervised___ employeesin___ departments.
__Supervisedanddelegatedworkflowto___ clerical staff.
__Purchased$___ annuallyinequipmentandsupplies.
__Managedfrontofficeadministrationtosupport ___ departments.
__Updatedfilingandrecordsforupto___ departments.
__Providedclerical support forstaff of upto___.
__Updatedclientinformationaccountsutilizing___ database.
__Completedmarketingandadministrativeprojectstosupport___ staff.
__Providedfrontofficeandbookkeepingsupportforstaffof ___.
__Handled___ linephonesystem, transferringcallsto___ extensions.
__Created___ pagecorporatenewsletterdistributedto___ employees.
__Coordinatedorder administrationfordepartmentwithsalesof $___ annually.
__Utilized___ and___ programstopreparecorrespondenceandreports.
__Utilized___ topreparespreadsheetsandtrackinventoryin___ departments.
__Stockedandinventoriedofficeequipmentandsuppliesvaluedinexcessof $___.
__Maintained___, ___, and___ recordsforupto___ staff members.
__Implementednewmail routingproceduresfor___ departments.
__Performed___ and___ tasksconsistentlymeetingcompanyguidelines.
__Oversawofficerecyclingprogramimplementedin___ departments.
__Createdinterdepartmental memosandlettersforupto___ employees.
__Authorizedtocarrykeysfor___ departmentswithconfidential recordsandsafes.
__Greetedvisitorsandannouncedthemto___ departments.
__Providedexecutivesupport toPresidentandstaff of ___ salesagents.
__Compiledandupdateddatabaseforover___ customersandaccounts.
__Trainedclerical andtemporaryemployeesin___ and___ procedures.
__Utilized___ and___ programstotrackandinventoryitemsfor___ departments.
__Processedworkordersfordepartmentwithsalesof $___ annually.
__Organizedcompanyfunctionsfor___ employeesin___ departments.
__Departmental Errands
__DocumentControl
__EmployeeOrientation/ Training
__EmployeeSupervision
__EmployeeTraining
__Selectionof OfficeEquipment
__Excel
__ExecutiveSupport
__ExpeditingOrders
__ExpressMail Procedures
__File/ RecordsControl
__FileMaintenance
__FrontOfficeAdministration
__FrontOfficeSupport
__Advertising
__AuthorizationtoKeys&Safes
__Balancingof Tills
__BankDeposits/ SafeDrops
__Banquet/ BidQuotation
__Bookkeeping
__Budgeting
__BuildingSecurity
__Contract/ SalesManagement
__CostControl
__CrewSupervision
__CustomerService
__DataEntry
__Departmental Cross-Training
__Departmental Management
__DocumentControl
__EmployeeOrientations/ Training
__Floor/ Shift Set-Up
__Health/ SafetyRegulations
__HiringRecommendations
__InventoryControl
__LeadTrainer
__Marketing/ Add-OnSales
__MenuDevelopment
__Merchandising
__Multi-LinePhones
__OrderExpediting
__OrderFollow-Up
__OrderProcessing
__Postingof DailyReceipts
__Price/ BidNegotiation
__PriceCalculations
__PriceQuoting
__ProjectOrganization
__ProblemSolving
__ProductDisplays/ Sales
__ProductManagement
__ProductPromotions
__ProductionControl
__ProductionScheduling
__Purchasing/ Ordering
__QualityControl
__SalesForecasting
__Seasonal Planning
__Seating/ ServiceCoordination
__SecurityProcedures
__Staff Hiring/ Supervision
__Staff Scheduling
__Staff Training
__StockRotation
__Stocking/ Pricing
__TeamCoordination
__TheftControl
__Troubleshooting
__VendorContact
__VendorCoordination
__VendorNegotiation
__WorkCoordination
__WorkflowDelegation
__Inputdatatocreatereportstotrackover$___ of inventoryandsupplies.
__Accountedforupto$___ perday, makingall safedropsanddeposits.
__Authorizedtocarryall keyswithaccesstosafesin___ departments.
__Analyzedsalesandmarketingtrendstopurchaseupto$___ of inventory.
__Maintaineddailybookkeepingandpostingof $___ incashreceipts.
__Servedupto___ customersdaily, withsalesinexcessof $___ monthly.
__Conductedperformanceevaluationsandsalaryrecommendationsfor___ employees.
__Managedmulti-linephones, reservationsandseatingfor___ customers.
__Prioritizedworkprojectsfor___ staff tomeetprojectrequirements.
__Decreasedcustomerwaitingtime___%bydevelopingaweeklyreservationsschedule.
__Controlledcustomerserviceandsalesfordepartmentwithrevenuesof $___.
__Implementedatheftcontrol programwhichdecreasedlossesby___%.
__Processed___ ordersforupto___ staff, handlingover$___ monthly.
__Implementedsecurityproceduresfordepartmentof ___ squarefeet.
__Providedsalesandserviceto___ customersdaily.
__Accountedfor$___ of inventoryfora___ squarefoot store.
__Coordinatedrepairsandmaintenanceof ___ departmentswith___ vendors.
__Coordinatedworkflowfor___ employeesin___ departments.
__Assistedwithinventoryauditsfor___ departments.
__Orderedanddistributedmerchandiseworth$___ to___ departments.
__Operatedandmaintained___, ___, and___ equipment.
__ServedasLeadTrainertocrewof ___.
__Managedkeyaccountsincluding___, ___, and___.
__Handledupto$___ monthly, balancingtill tothepenny.
__Maximizedfloordisplaysincreasingmonthlysalesby___%.
__Preparedbanquetbidsandquotesforupto$___.
__Openedandclosedfacilitywithsalesinexcessof $___.
__Supervisedcrewof ___ employeesin___ departments.
__Increasedsalesupto___%throughadd-onpromotions.
__Coordinatedservicerequirementswith___ departments.
__Preparedordersforupto___ customersonamonthlybasis.
__Managedinventoryfor___ squarefoot department.
__Preparedover___ itemsforset-upof nextshift.
__Verifiedandapprovedinvoicesfor___ departments.
__Stockedandpricedmerchandisefor___ departments.
__Developedgoodrapportwithapproximately___ vendors.
__Designedcreativemenuplansincreasingsalesby___%.
__Processedover$___ dailyincreditcardaccounts.
__Successfullynegotiatedupto___%off majorpurchases.
__Dealtwithupto___ customers, generating$___ insales.
__AccountFollow-Up
__Billing/ Invoicing
__BlueprintReading
__Budgeting
__ColdCalling
__Commercial Accounts
__ConstructionDocumentation
__ConstructionSupervision
__ContractCompliance
__ContractNegotiation
__CostControl
__CrewLead
__CrewSupervision
__CustomerService
__DailyWorkDelegation
__EquipmentMaintenance
__Estimating/ Bidding
__ExpeditingOrders
__InventoryControl
__Knowledgeof Trades
__BrickLaying
__Curbing/ Asphalt Repairs
__Decks/ Patios
__Doors
__Electrical / Lighting
__Excavation
__FinishWork
__FloorPlans/ Design
__Foundations
__Heating/ Ventilation
__Interior/ ExteriorPainting
__Kitchens/ Cabinets
__Landscaping
__Plumbing
__Roofing&Repairs
__Sheetrock
__SidingInstallation
__Windows
__Material Handling
__Merchandising
__On-SiteConstruction
__On-SiteInspection
__OrderProcessing
__Organizationof Projects
__PriceQuoting
__ProblemSolving
__ProductionControl
__ProjectDocumentation
__ProjectManagement
__Purchasing/ Ordering
__QualityControl
__RecordsControl
__Renovations
__Residential Accounts
__SafetyRegulations
__Sales/ Marketing
__ShiftScheduling/ Tracking
__SiteLead
__Staff Supervision
__Staff Training
__Troubleshooting
__VendorCoordination
__Approvedinvoicesandbillingfor___ accounts.
__Abletoreadblueprintandbuildingplans.
__Completed___ projectswithtotal salesof $___.
__Supervisedcrewof ___ during___ phasesof construction.
__Trained___ crewmembersinall siteoperations.
__ServedasCrewLeadsupervisingupto___ crewmembers.
__Assistedincompletionof ___ projectsvaluedto$___.
__Coordinatedwith___ subcontractorsandvendors.
__Ownall toolsnecessaryforinterior/exteriorworkasa___.
__Delegateddailyworkdutiesfor___ projects.
__Preparedbidsandestimatesforprojectsvaluedto$___.
__Areasof experienceinclude: ___, ___, ___.
__Managedon-siteprojectsvaluedto$___.
__Inspectedon-siteprojectsvaluedto$___.
__Maintainedtoolsandinventoryforupto___ projects.
__Processedcomputerizedbillingfor___ customers.
__Completed___ projectsforupto___ customersmonthly.
__Negotiatedwithvendors, cutting___%off costof inventory.
__Processedover___ ordersforpurchasingandaccountbilling.
__Prioritizedon-siteconstructionprojectsforcrewsof upto___.
__Increasedsales___%byaskingforreferralsandofferingcouponstorepeatcustomers.
__Coordinatedwith___ and___ incompletionof ___ projects.
__Completedover___ projectsconsistentlybringingprojectsinon-time.
__Purchasedandorderedover$___ of tools, suppliesandmerchandise.
__Controlledcustomer serviceandqualityof ___ accountswith$___ inrevenues.
__Completed___ projectsforresidential accountsvaluedupto$___.
__Trackedtimecardsandscheduled___ rotatingshiftsfor___ employees.
__Completed___ projectsforcommercial accountsvaluedupto$___.
__Backgrounddemonstratesstrongmathandcomputerskillsincluding___.
__Maintaineddocumentationforupto___ projectsinexcessof $___.
__Coordinatedwith___ vendorstoacquireproductsforcompletionof projects.
__Workedindependentlycompleting___ projectsvaluedupto$___.
__Coordinatedrepairsandrenovationswithsiteleadsandsubcontractorson___ projects.
__Calculatedcommercial/residential account billingswithrevenuesof $___.
__Trained___ employeesinpropersafetyandmaterial handlingregulations.
__Maintainedcontact withapproximately___ on-sitesubcontractorsandtradespeople.
__Preparedquotesandestimatesforprojectsworthupto$___.
__Performedmaintenancedutiesforprojectsupto___ squarefeet.
__Performedmaintenancedutiesforover___ accountsmonthly, valuedto$___.
__Coordinatedwith___ crewmemberstoexpediteandprioritize___ orders.
__Operatedandmaintaineda$___ inventoryof toolsand___ equipment.
__Add-OnSales
__Bidding/ Estimating
__BlueprintReading
__CatalogManagement
__ColdCalling
__ComputerizedPartsTracking
__ContractNegotiation
__ContractProposals
__CoordinationwithHeadquarters
__CorporatePresentations
__CorporateTraining
__Creationof SalesLiterature
__CustomerService
__CustomerServiceAdministration
__CustomerTrainingSeminars
__Delivery/ ShippingCoordination
__Design/ SalesManagement
__Die/ FabricationRequisition
__EngineeringLiaison
__FactoryLiaison
__FreightForwardingMethods
__FreightPricing
__HighClosingRatio
__InsideSales
__International Marketing
__KeyAccount Management
__LeadFollow-Up
__LeadGeneration
__ListManagement
__Maintenanceof KeyAccounts
__ManufacturingLiaison
__Material Take-Offs
__MaterialsCalculation
__MaximizingSales/ Profits
__National Marketing
__NetworkingforLeads
__OrderFollow-Up
__OrderProcessing
__PartsRequisition
__Penetrationof KeyAccounts
__PriceQuoting
__ProductDemonstrations
__ProductionPlanning
__ProfitMarginAnalysis
__ProgramImplementation
__ProjectManagement
__Proposal Development
__Proposal Submittals
__PublicSpeaking
__PurchaseOrders
__QualityControl / Assurance
__Records/ Contract Compliance
__Regional SalesRepresentative
__Regional SalesSupport
__ResearchandDevelopment
__Setting/ ExceedingQuotas
__Technical Marketing
__Technical Servicing
__Technical Support
__Telemarketing
__TerritoryDevelopment
__TerritoryManagement
__Up-Sellingof KeyAccounts
__ValueAddedSales
__VendorContact
__VendorNegotiation
__Awardedforhighestclosingratiocompetingwith___ salesreps.
__SelectedasSalesTrainerforstaff of ___ SalesRepresentatives.
__Recognizedas"TopSalesLeader"generating$___ insales.
__Meetandexceedall quarterlyandannual salesquotas.
__Recognizedforexcellentterritoryandtimemanagementskills.
__Increasedsalesbymonitoringqualitycontrol of products.
__Increasedsales___ %throughadd-onpromotionsandsales.
__Preparedbidsforprojectsvaluedto$___.
__Negotiatedcontractstotalingover$___ annually.
__Coordinatedsalesproposalsandorderswithheadquarters.
__Gavecorporatepresentationsforgroupsof upto___.
__Providedcustomersupportto___ keyaccounts.
__ServedasLiaisonbetweencustomersandengineering.
__Assistedindesignof ___ customerproducts.
__Ordereddieandfabricationequipmenttoproduceorders.
__Providedinternational marketingto___ accounts.
__Managed___ keyaccountswithsalesof $___.
__Turned___ %of leadsintoorders.
__ServedasManufacturingLiaisonfor___ customeraccounts.
__Preparedmaterial take-offsfromblueprintsandspecs.
__Consultedclientsinselectionof ___ products.
__Handledupto___ callsdaily, generatingsalesof $___ monthly.
__Managed/ developedkeyaccountsincluding___, ___, ___, and___.
__Negotiatedindividual salesinexcessof $___.
__Calculatedmaterialsrequirementsandverifieddeliverydatesfor___ accounts.
__Expeditedorderswith___ manufacturersand___ productiondepartments.
__Developedproposalsforprojectsinexcessof $___.
__Processedordersforover___ monthlysalestransactions.
__Demonstratedstrongmathematical, problemsolvingandnegotiationskills.
__Utilizedextensiveknowledgeof freightforwardingmethodsandpricing.
__Increasedsalesby___ %bymeetingprojectedcoldcall quotas.
__Coordinatedorderrequirementswith___ departments.
__Maintainedcurrentcatalogandpricinginformationfromover___ vendors.
__Increasedrepeatsalesthroughcreativedesignandschedulingsolutions.
__Managedprojectsinexcessof $___ annually.
__Utilizedcomputerizedpartstrackingsystemtoscheduleandcoordinateworkorders.
__Developed___ territorycovering___ statesandgenerating$___ annually.
__Managedkeyaccountsincluding___, ___, ___, and___.
__Developedcorporateproposalsforindividual contractsinexcessof $___.
__Increasedsalesby___ %throughcoldcalling, networkingandleaddevelopment.
__Developedclientlistanddirectmarketingliteraturewhichincreasedleadsby___ %.
__Providedtechnical trainingtogroupsof upto___ customersandvendors.
__Abletomanageandmotivatestaff tomeetprojectdeadlines.
__Strongproblemsolvingskillsprovenbyincreasedsales.
__Workindependently, successfullymeetingdepartmental quotas.
__Strongtechnical andwrittencommunicationskills.
__Easilyunderstandandsolvetechnical andmechanical problems.
__Eagertoperformworktomaximumsatisfactionof customers.
__Strongmanagerial andorganizational skills.
__Teamplayerinterestedinachievingall departmental goals.
__Teamplayerwhoconsistentlysupportsmanagement.
__Developstrongcustomer andteamrapport.
__Customerserviceoriented, withlongtermgoal of repeat business.
__Enjoyworkingasateammemberaswell asindependently.
__Commendedforreliabilityandtrustworthinessincompletingtasks.
__Provenabilitytoworkinfast-paced, difficultenvironments.
__Abletotakeoverandleadothersinhigh-demandsituations.
__Provenskillsresolvingproblemsandcalmingtensesituations.
__Enjoyworkingwithadiversepopulationandservingthepublic.
__Abletocoordinatemanytaskssimultaneously.
__Self-motivated, hard-workingindividual whocanbecountedon.
__Willingtodowhateverisnecessarytogetthejobdone.
__Selectedbystaff toleadtheminavarietyof projects.
__Backgrounddemonstratesprovenorganizational andcommunicationskills.
__ProvenhistoryasaTeamPlayer, motivatingotherstomeetcorporateobjectives.
__Excellentinterpersonal, verbal andwrittenskills.
__Abletomanageprojectsandsupporttopexecutivestaff.
__Preparedandeditedcompanynewslettersandpromotional materials.
__Strongmathematical, spellingandgrammatical skills.
__Leantechnical informationquickly, beingastrongself-learner.
__Abletoteachmyself byreadingmanualsandperforming"hands-on"work.
__ServeasLiaisonbetweenmanagement, customersandstaff.
__Abletohandlechallenges- withprovenhistoryof increasedproductivity.
__Coordinatedavarietyof tasksinstressful, andfast-pacedenvironments.
__Historyof flexibility- beingabletohandleconstantchangeandinterruptions.
__Abletoprioritizeandoperateproactively.
__Self-starter, wholearnsquicklyandappliesindividual initiativetogetthejobdone.
__Verydetail orientedwithexcellentanalytical andprojecttrackingskills.
__Recognizedforabilitytojugglemultipletasksandmeetdeadlines.
__Strongproblemsolverwhoisresourceful andabletoworkindependently.
__Deal effectivelywithadiverseclientelewhilesolvingproblems.
__Abletopromotepublicrelationswhiledealingwithirateordifficultcustomers.
__Dynamic, outgoingindividual abletodevelopstrongrapport withcustomers.
__Customerserviceskillshaveresultedinincreasedsalesandreferrals.
When and How To Use Transferable Skill Statements
Whenyouusetransferableskill statementsmakesuretheyarespecific, not general. For example, readthebeforestatement below. It could
havebeenwrittenabout anyjoboranyperson, soit haslittlemeaningorimpact onemployers. Don'tput general statementslikethisat the
topof your resumeor insummaryof qualificationstatements. Manypeopleput statementslikethebeforestatement intheir resumes. Yet,
theynever providedocumentationthat provestheyhavesuchskills. If youstateyouhaveaparticular skill thenprovideenoughspecificsto
convinceemployersthatyoudoindeedhavethatskill. Forexample, whichof thesestatementsismoreconvincing?
____________________________________________________________________________________________
Before: Backgrounddemonstratesprovenorganizational andcommunicationskills.
After: Installingandtroubleshootinganetworksystemfor10departmentswithover200usersrequiredstrongorganizational and
communicationskills.
____________________________________________________________________________________________
If youusethestatementslistedbelow, beef themupwithnumbersandspecificdescriptionssothatemployersareconvincedyouhavetheskills
described.
Pasteseveral want adsor jobpostingsbelowfor thetypeof positionsyou
want. Next toeachador jobposting, list theskillsrequested. Seepage
14forexample.
Step 3 - Analyze Want Ads
or J ob Postings
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Basedontheskillsrequestedintheadsor jobpostingsyoujust analyzed,
pickthebest headingsfromyour listsonpages16and17. Thenwrite
thembelow. Seepage14forexample.
Step 4 - Select Best Headings
To Match Adsor J ob Postings
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PasteAdsHere:
List SkillsRequested: Best Functional HeadingsfromStep2:
Step 5 - Write Statements That DescribeEach of Your Functional Headings
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1st Functional Heading: ________________________________________________________
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2ndFunctional Heading: ________________________________________________________
3rdFunctional Heading: ________________________________________________________
Takealookat theafter resumesonpages7, 9and11. Noticethat theseresumesusefunctional headingstodescribeeachperson'sworkexperienceand
collegeeducation. Comparethefunctional headingsyoulistedonthefacingpagetotheafterresumes. Areyour headingsasstrongastheafterresumes?
Doyour headingsmatchtheadsor jobpostingsyouanalyzedonthefacingpage? Strengthenthemif theyareweak. Transfer your headingsfromthe
facingpageandlistthembelow.
Nowyou'rereadytobegindescribingeachof your functional headings. Transfer theskillsandsamplesentencesyoucheckedonpages19to29tothe
appropriatefunctional headingsbelow. Thenanswerthe12Questionsthat startonthenext page. Usethemtostrengthenthesentencesyouselectedfrom
pages19to29. Thenread"StrategiesThatBlowAwayYourCompetition"onpages38to42tostrengthenyoursentencesevenfurther.
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Functional HeadingtoDescribeCollegeEducation: _______________________________________
Yourfunctional headingsmust grabanemployer'sattentioninseconds. But it'sthecontent, or descriptionsof yourfunctional headings, that will determine
howmanyinterviewsyoureceive. If youhavestrongcontent you'll generatemoreinterviews. If youhaveweakcontent you'll generatefewerinterviews.
Below, you'll seehowansweringthe12Questionshelpedeachjobseekertocreateastronger imageof hisor her skills. Inthebeforeexamples, I've
includedeachperson'sjobtitle. IntheafterexamplesI'veincludedafunctional skill headingthatisslantedtomatchpositionswithinthecomputerfield.
Whomdid you work for or with?
Will mentioning themexpand your image?
Question #1
Readtheexamplesbelow. Asyoucansee, namingthetitlesof peopleyouhaveworkedwith, orsupportedmayexpandyourimage. Listingnamesof key
accountsandorganizationsyouhaveworkedwithmayalsoexpandyour image. Inthefirst example, thetitleof Secretarydoesn't soundlikeit matches
positionsinthecomputerfieldbutsupportingavarietyof departmentsdoes. UsingDepartmental Supportasaskill headingexplainstoemployershowthe
secretarial experiencematchesskillsrequiredforcomputersystempositions. If yourjobtitlesdon't soundliketheskillsrequiredincomputerpositions- ask
yourself whatskill youperformedineachjobthatdoesmatch. Thenusethatskill inheadingsforyourresume.
____________________________________________________________________________________________
Before: Secretary
Maintainedcorrespondence, reportsandcontractsworkingforthisnational supplierof electrical equipment.
After: Departmental Support
Provideddepartmental supporttoPresidentandVicePresident, preparingtechnical documentsandcontractsforthisnational firm.
____________________________________________________________________________________________
Before: Retail SalesClerk
Traveledthroughout12stores, cashiering, handlingmoneyandassumingdutiesforabsentemployees.
After: Customer/ Regional Support
WorkeddirectlywithRegional Manager, supporting12locationsandassumingdutiesforabsentemployees.
Will describing the size of company or department
you workedfor expand your image?
Question #2
Of theexamplesbelow, whichsentencesaremoreimpressive? Usingnumberstodescribethesizeof thecompanyor departmentyouworkedfor paintsa
bigpictureandshowsemployersthelevel of yourresponsibilities. For positionsinthecomputerfield, whichof theexamplesworkbest? Theperson'sjob
titleor skill heading? Noticethat wetookout referencestoWarehouseandNursebecausethesetitlesdon't soundliketheymatchcomputer positions
(exceptforcomputerpositionswithinwarehouseorhospital settings- thenthisexperiencecouldbeaplus).
____________________________________________________________________________________________
Before: WarehouseWorker
Oversawwarehouseoperationsincludingsupervisingemployees, partskitprep, shipping/receivingandqualitycontrol.
After: Operations Management
Manageda50,000squarefoot facility, supervisingastaff of 10inall areasincludingdepartmental coordination, partscontrol,
inventoryandqualitycontrol.
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Before: Nurse
AsChargeNursemanagedacardiacunitof registerednursessupportingstaff of physicians.
After: Unit/ Staff Supervision
Managedunitandsupervised5professional staff providingsupportservicesto25departmentheads.
Will using numbers to describe your responsibilities
project an image that matches your job objective?
Question #3
Of thebeforeandafterexamplesbelow, whoseemstohavethemostskills? It'seasytoseethatusingnumbersandpaintingabigpicturegreatlyexpands
eachperson'simage. Of eachexamplewhowouldyouselecttointerview? Inthefirstexample, mentioningthenumberof accountsmaintainedandstating
thesizeof thefirmworkedfor reflectspositivelyonthisperson'simage. Thisindividual wantstousehisaccountingexperienceasaplusfor aNetwork
Technicianpositionwithacorporateaccountingfirm. Inthisinstance, CorporateAccountingSystemscreatesabetter imagethanPostingClerk. Inthenext
example, ElementaryTeacher doesnot readilymatchour imageof acomputer systemsemployeebut theskill of TrainingSystemDevelopment does. Of
theseexamples, whichworksbestforcomputerpositions- thejobtitlesortheskill headings?
____________________________________________________________________________________________
Before: PostingClerk
Postedaccountsreceivableandpayableaccounts, reconciledbankstatements, andassistedRegional Accountant.
After: CorporateAccountingSystems
Maintainedpostingtoover2,000corporateaccountsworkingdirectlywithRegional Accountant.
Reconciledbankstatementsforthispubliclyheldfirmwithrevenuesinexcessof $12millionannually.
____________________________________________________________________________________________
Before: ElementaryTeacher
TaughtEnglishandgrammartoelementaryclasses. Createdtrainingprogramusedthroughout district.
After: TrainingSystemDevelopment
Developedtrainingsystemandmanualswhichwereimplementeddistrictwidein10locations.
Did you create, reorganize, conceive or establish
any proceduresor systems?
Question #4
Whenansweringthisquestionthinkof what youhavecreated, reorganizedor implemented. Thenthinkabout whoandhowmanyuseit, howoftenthey
useit, wheretheyuseit, andtheimpact it'shadonsales, productivityor improvedoperations- thiscanapplytoall 12Questions. Thetwoexamples
belowstatewhatwasimplementedandthenshowtheendresultsorsuccessof whatwasimplemented. Bothsell theskill orjobfunctionthatbestmatches
dutiesrequiredforpositionsinthecomputerfield.
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Before: Assembler
Assembledelectronicsproducts, managedandset-upproductionassemblylinewhichincreasednumberof units
producedperday.
After: ProductionSet-UpandControl
Developed, set-upandmanagedproductionlinewhichincreasedoutputby15%andshipmentsbyover
$250,000annually.
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Before: OutsideSales
Developedcall-backanddiscountsystemwhichincreasedadd-onsalesandaccountpenetration.
After: ProgramDesign/ Implementation
Developedasalesincentiveprogramwhichtookcustomerbasefrom950accountstoover1,500accountsin6months.
Programincludeda3-stepcall backsystemwithincreasingdiscountswhichtookthecompanyfromthe5thto2ndmarketposition
whilemaintaininga47%profitmargin.
Have you increased productivity, streamlined paperflow,
saved money, or reduced labor?
Question #5
Almost all of us, at onetimeoranother, haveimprovedproceduresinourjobs. But, againmost of usnegateor downplayourachievements. Asyoucan
seefromtheexamplesbelow, manytimessuchachievementsfarexceedourjobtitle. Forexample, thereceptionistbelowsavedhercompanyover$76,000
peryearbyimplementingacomputerizedtemplatesystem. Doesn't thispresentanentirelydifferentpictureof her"thanjustbeingaReceptionist?" Thisis
thejuicystuff thatemployerswant toknow. Thistypeof informationhelpsthemselectyouasatopcandidateforpositionsinthecomputerfield.
____________________________________________________________________________________________
Before: Mail Specialist III
Developednewbulkmail processingformswhichreducedtotal numberof formstobecompletedbypublic.
After: ProceduresDevelopment/ CostSavings
Developednewbulkmail permitformsandapplicationswhichreducednumberof formsrequiredfrom3to1.
SystemwasimplementedinNorthwestregionandusedby1500officeswithestimatedpaperandlaborsavings
of $250,000annually.
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Before: Receptionist
Reorganizedengineeringfilesystemandcreatedtemplatedocumentfilesforuseby25engineers.
After: CreationofEngineeringTemplateDocuments/ CostSavings
Createdover100templatedocumentsutilizedby25engineersbillingworkat$35anhour.
Templatescutengineers' averagedocumentprocessingtimeby15%andresultedincostsavingsof over$76,000annually.
Did you have responsibility for special projects? Question #6
Overone'scareer, most peoplearegivenresponsibilityfor special projects. However, most of usforgetabouteachindividual project. Yet, if wethinkback
andrememberprojectsthat relatetoandsupport our jobobjectiveswecangreatlyexpandour resumes. Herearetwoexampleswhereneither of these
peoplehadputspecial projectsintheirresumes. Asyoucansee, oneevenhadthetitleof Special ProjectsManagerbut hadonlylistedDrafterinhistitle.
Whichisbetterthebeforeorafterexamples? Bothof theafterexamples, will helpemployersbelieveeachof theseemployeeshavetheskillstocoordinate
andcommunicatewithvariousdepartmentsinordertoset-upandtroubleshootcomputersystemsandprograms. Youalwayswanttocreateanimageinthe
employer'smindthat yourcomputereducationcombinedwithyourtransferableworkskillsgiveyouafoundationtoperformthejob. Thishelpsemployers
believeyouhavethebasicskillstostepinanddothejobandthatyouonlyneedtrainingtoperformspecificcompany-orientedtasks.
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Before: Drafter
Considerableexperienceasamanual drafterwitharesidential developmentfirm.
After: Special ProjectsManager/ Technical BranchSupport
Providedtechnical draftingsupportfor3branchlocations, workingdirectlywith2architectsandupto20engineeringstaff.
Managedspecial projectsincludingspecial plannoticesandplanchangesuponapproval.
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Before: Driver
Workedwithdockmanagerstoset-upnewreceivingsystems.
After: StreamliningOperations/ ProjectManagement
Developednewproductacceptancesystemsutilizedbyover50corporateaccountsin200locations.
Managedsystemchangesandcoordinatedrequirementswithmanagerswhichsavedover2,500laborhoursperyear.
Have you been complimented for special talents? Question #7
Most of usget complimentedfor thosetaskswedowell andenjoy. Yet, wenever put thisinformationinour resumes. It makessensethat if weget
complimentedit'sfor theverythingsthat we'rebest at andenjoywhich, of course, canprovideastrongfoundationfor aresume. Manypeoplehavetold
methat theydon't includethingsthey'vebeencomplimentedfor inresumesbecauseit fallsoutsideof their jobdescriptions. However, if it relatestotheir
newjobobjectiveit shouldbeincluded. Noticethat theafter examplesdoabetter jobof labelingeachperson'stalentsor achievementstomatchskills
requiredincomputerpositions.
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Before: Cook
Commendedbyrestaurantmanagerforenablingkitchentoserveanadditional 50customersperday.
After: Departmental Coordination/ Streamlining
CommendedbyManagerforanalyzingandimplementingnewworkflowsystemfordepartmentwith15employees,
whichincreasednumberof customersservedperdayfrom200toover250.
Coordinatedstaff productionrequirementswith2managersand25staff in3additional departments.
____________________________________________________________________________________________
Before: Janitorial / MaintenanceSupervisor
Awardedformycrewachievinghighestqualityserviceandmaintenanceof commercial buildings.
After: Technical EquipmentMaintenance/ Staff Supervision
Managed4workcrewsprovidingequipmentmaintenanceservicesfor5commercial buildingstotaling200,000squarefeet.
Awardedformycrewachievinghighestqualityservice, productivityandexpensesavingsamong25competingcrews.
Do you have technical or special skills relevant to
your job objective?
Question #8
Manypeoplehavecompletedtraininginspecializedskill areasbut don't knowhowtomarket suchskillsintheir resumes. Danhadachievedthehighest
scoreof 200techniciansasanAutoMechanic. Toapplyfor computerpositions, wedon't reallywant tosell hisautomechanicbackgroundbutwedowant
tosell hisachievement for achievingsuchhighscores. Thisabilitytoexcel will carryover intoanycomputer positionheaccepts. Readthefirst set of
beforeandafter examples. Doyouthinkemployerswouldliketoknowthisabout Dan? Whichexampledoesabetterjobof marketingDan'stransferable
skillsforcomputer positions- thetitleof AutoMechanicortheskill headingof CertifiedTechnician- NationwideAchievement?
____________________________________________________________________________________________
Before: AutoMechanic
Receivedcertificateenablingmetoservicevehiclesmanufacturedby5leadingcarmanufacturers.
After: CertifiedTechnician- NationwideAchievement
Awarded5Certificates, achievinghighestaveragescoreof 200technicians, beingcommendedas1of 2fornationwideachievement.
____________________________________________________________________________________________
Before: CustomerServiceRepresentative
Answeredcustomerquestionsregardingtelecommunicationssystemsandsoftware.
After: CustomerServiceRepresentative/ Technical SupportDesk
Providedtechnical supportfortelecommunicationsoftwareandsystemsvaluedfrom$50,000toover$250,000persystem.
Servedaskeyaccountrepresentativeto50majoraccountsincludingMicrosoft, USBankandHewlettPackard.
Assistedcustomerswithsoftwareprogramming, set-up, andtroubleshootingof systems.
Do you have experience hiring, training or supervising
personnel?
Question #9
Thisisaverystraight forwardquestion. However, most of usthinktoonarrowlywhenansweringthisquestion. Thesecondexamplebelowisagood
demonstrationof this. Originallythispersonlistedthat hesupervised2clerkspershift. However, cumulativelyhehadtrainedover 50staff. Whichis
moreimpressive? Whenyouanswer thisquestion, askyourself howmanypeopleyouhavehired, trainedor supervisedduringtheentiretimewitha
department, companyor over your career. Almost everycomputer positionwill requiretrainingusersandmanywill requirehiringor supervisoryskills.
Describingthetotal numberof staff you'vetrained, hiredorsupervisedcanreallybeefupyourimage.
____________________________________________________________________________________________
Before: Sergeant, U.S.Army
Supervisedplatoonof 45men, overseeinginfantry, equipmentservicingandpersonnel schedules.
After: Staff Supervision/ EquipmentServicing
Supervisedstaff of 45, overseeingall equipmentservicing, inventorycontrol proceduresandpersonnel schedules.
____________________________________________________________________________________________
Before: GasStationAttendant/ NightManager
Cashiered, supervised2clerkspershift, andmanagednightoperationsforbusygasstation/ foodmart.
After: OperationsManagement/ Staff Supervision
Managedcustomerserviceoperationsforfacilitygeneratingover$200,000inmonthlysales.
Trainedandsupervisedover50customerserviceclerksin10branchlocations, overa2yearperiod.
Trainedstaff inall areasof customerservice, cashaccountability, openingandclosingprocedures, safety
regulations, theftcontrol andfacilitymaintenanceprocedures.
Have you received promotions that demonstrate achievement
which supportsyour career objective?
Question #10
Manypeoplearepromotedseveral timesthroughout their careers. Yet, their resumesdon't includesuchinformation. Asaresult, employersneverlearn
suchinformationandaren't abletoapplythisinformationinevaluatingthem. Asyoucanseefromtheexamplesbelow, knowingtheseindividualswere
promoted, whytheywerepromoted, howquicklytheywerepromoted, andtheresultsof theirpromotionsisverypowerful. Usetheseexamplestodescribe
yourpromotion(s) andslanttheinformationyouprovidetobesupportiveof positionswithinthecomputerfield.
____________________________________________________________________________________________
Before: DrycleanerManager
PromotedfromAssistant ManagertoManagerbyrecommendingcost effectivereplacementof obsolete, timeconsuming
equipment.
After: Management/ SystemCostSavings
PromotedtoManagerfromAssistant Manager, within2weeksof hire, foranalyzingandrecommendingcosteffectivereplacement
of obsoleteequipment.
Implementednewsystemandtrainedstaff of 10insystemoperationwhichdoubledsalesandproductionfrom200items
toover400itemsprocessedperday.
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Before: Editor
WasconsistentlypromotedsincebeinghiredbyMicrosoftPress.
After: MicrosoftPress - SeniorTechnical Editor
Managedall editingfunctionsforMicrosoftPress' computerbookdivisionwith200titlesandsalesof $20millionannually.
Withinlast6monthshavereceivedtwopromotionsfordivisionachievingtopsales, competingwithatotal of 7divisions.
Have you received any awardsor certificates that relate
to and support your job objective?
Question #11
Have you identified the top five skill requirements for the
position you want?
Question #12
Didyouidentifythetop5skillsrequiredfor thelast jobyouappliedfor? Didyoubuildyour resumearoundthoseskills?Out of 60to70people, only
about6to7saythatheybuilttheirlastresumearoundthetopskillsrequiredforthejob. Whatdoesthissayaboutmostresumes? Theystink. I believe
that'swhystatisticsshowsuchprolongedjobsearchesanddismal resultsfromusingresumes. Most peoplenever createresumesthatmatchthejobthey're
applyingfor. Theymerelylistjobafterjob, withoutslantingittosoundlikewhat eachindustryoremployer needs. Byidentifyingthetop5skillsrequired
forthejobyouwantandbuildingaresumearoundthem- you'll putyourself inthetop5%to10%of peopleapplyingfor jobs. Inthelefthandcolumn
you'll seealist of skillsrequiredfor aSystemAdministrationposition. Intheright handcolumnyou'll seehowskillsgainedfromaComputer Science
DegreecombinedwithMcDonald'scashieringexperiencecanbeslantedtomatchaSystemAdministrationposition.
Manypeoplereceiveawardsandcertificatesthroughout their careers. Yet, theynever put thisinformationintheir resumes. Or, if theydotheydon't
provideenoughinformationabouttheawardorcertificatetoshowemployershowitrelatestothejobthey'reapplyingfor. Takealookatthesub-headings
underNetworking/ Technical SupportinValerie'sresumeonpage11. Thesesub-headingsprovideenoughdetail toemployerssothattheycanjudgewhat
Valeriehadlearnedaswell asthedepthof whatshe'slearnedwhilecompletingherComputerScienceDegree. Sincemostpeopledon'tputenoughdetailed
informationintheirresumes- thosethatdostandoutandlookthemostqualified.
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Before: Machinist
OperatedandprogrammedCNCmachine, overseeinga20,000sqftmachineshop.
After: ProgrammingCNCEquipment/ ShopManagement
Awardedforachievinghighestaccuracyinprogrammingof CNCequipmentwhichresultedincostsavingsof $35,000annually.
Managedall material control functionsandsupervisedstaff of 5producingover10,000unitspermonth.
____________________________________________________________________________________________
Before: CorporateTraining
CompletedcorporatetrainingprogramandreceivedcertificatetoattendAT&T'sNational ManagementProgram.
After: National ManagementCertificate
1of 3selectedtocompleteNational Management Programfrom3divisionsof 45staff, forachievinghighestjobperformance.
5TopSkillsrequiredfor
SystemAdministration
Skill headingsandstatementsthatslantCollegeandMcDonald'sCashieringexperience
tosoundlikeComputerSystemAdministrationskills
Setupandmaintained45computerterminalsin2locationsutilizingLANsystem.
Staff Training/ Troubleshooting
Trained45crewmembers, whilemaintainingdailyoperationsandtroubleshooting.
TeamLeader/ Departmental Support
Supervisedteamsof 12staff memberstosupportcustomerrequirementsandproductionin6departments.
OperationsReportsandDocumentation
Prepareddailyactivity, sales, inventoryandoperationsreportsforunitwithsalesof $2millionannually.
ProjectDelegation/ ProblemSolving
Analyzeddailyandseasonal demandstoidentifyneeds, delegateworkloadandsolveproductionproblems.
UserTraining/ Troubleshooting______
Team/ Departmental Support_______
System/ Technical Documentation____
ProblemSolving_________________
ComputerKnowledge______________
Verbal Descriptionof Tim's"ProblemSolving" Skills
DuringmysecondweekatXYZFurniturewereceivedanorderfromtheBonMarchefor
200boxestobedeliveredwithin3days. ProductionhadalreadystartedwhenI was
giventheproject. I quicklyestimatedhowlongit wouldtaketofinishtheorder and
realizedit wouldtakeover 5days. ThenI designedacustomizedjigtospeedthe
set-upof eachbox. Usingthejigcut our productiontimefrom5daysto3, and
allowedustomeettheBon'srequirements.
Marketing the 10
Hottest Skills
Below, readthelistof
10HottestSkillsemployerslookfor:
ProblemSolvingSkills
AbletoWorkIndependently
StrongCommunicationSkills
Leadership/ Motivational Skills
ATeam-PlayerAttitude
Organization/ TimeManagementSkills
TheDesiretoLearnandImprove
BeingReliableandTrustworthy
BeingCustomerServiceOriented
Supervisory/ ManagementSkills
Howmanyoftheseskillsdoyoufindin
wantadsforcomputerpositions?You
probablyfindmostorall ofthem.
Therefore, it'simportanttolearnhowto
describetheseskillsinyourresumes
andduringinterviews. Whilethe10
HottestSkillsareamongthemost
frequentlyrequestedbyemployers-
mostofthemsoundsoftanddon'tgrab
anemployer'sattentionwhenusedas
headingsinresumesorcoverletters.
Whendescribingthe10HottestSkills
bespecificandslantthemtomatch
computerpositions. Forexample,
"StrongCommunicationSkills"arerequiredin
everyjob- sothisheadingisweak. The
communicationskillsemployerswantin
computerpositionsarebeingableto
analyzeandreportsystemneeds,
preparedocumentation, traincomputer
usersandsolvecustomerproblems.
Whichheadingsarebest?
StrongCommunicationSkills
or
Technical Documentation,
SystemsAnalysis/ Reporting,
UserTraining,
CustomerSupportandProblemSolving?
DescribingTim's10HottestSkills
Timwasafurnituredesignerwithproblemsolvingasoneof hisstrongestskills. I asked
Timtodescribeatimethat hesolvedanimportant problem. Hetoldmethestory
belowanddescribedhowhehadassessedaworksituationandre-designedequipment
tomeet project deadlinesandcustomer requirements. I thenaskedif hesawhowhe
couldusetheseskills ina computer position. Hereplied, "Yes, I'll needto assess
customerneeds, setupsystemsandmeet deadlines. NowI understandhowtodescribe
myfurnituredesignbackgroundsothatitsoundsrelevantforcomputerpositions."
NowIt'sYourTurn
Select oneof the10Hottest Skillsfromthelist. Thenthinkof anexample(s) from
your backgroundtodescribethat skill. Makesuretheexamplesyougivearerelevant
totheskillsneededincomputerpositions.
____________________________________________
10HottestSkill youselected. Writefirstdescriptionbelow.
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
_____________________________________________
Functional headingyou'll useinyourresumetolabel the10HottestSkill.
Writeresumedescriptionbelow:
________________________________________________________
________________________________________________________
________________________________________________________
________________________________________________________
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WrittenDescriptionfor Tim'sResume
ProductionDesign/ ProblemSolving
Designedequipmentandworkmethodswhichcutproductiontimefrom5days
to3days, allowingustomeetBonMarcheprojectdeadlines.
SellingtheBenefitsofYourSkills
Customer ServiceSkills Benefit of SkillstoEmployer
CanHandleHigh Workeffectivelyinfast-pacedstressful environments
VolumeTelephoneSupport Abletodeal withdiverseclientelebytelephoneand
promotecustomerrelationswhichresultsinrepeatbusiness
Canprocessmorecustomercallsinashorteramountof time
Descriptionfor Resume
Providedcustomersupportforupto150callsperday.
Commendedforhighestcall processingratewhichincreased
departmental profitsby5%andrepeatsalesby$25,000.
AccountingClerkSkills Benefit of SkillsToEmployer
VeryDetail Oriented Catchingerrorsincalculationsandpaperworksavesmoney
Descriptionfor Resume
Preventederrorsrangingfrom$500to$1,000pererror
byverifyingaccountingdocumentation.
Received"Employeeof theMonthAward"forcatchingoneerror
of $10,000.
NowIt'sYourTurn
Intheleft handcolumnbelowlist twoof your skills. Intheright handcolumndescribethe
benefitsof thoseskills. Thenwriteashort descriptionyoucanuseinyour resume. If these
descriptionsarestrongerthanwhatyou'vewrittenonpage31, gobackandaddthem.
YourSkill(s) Benefitsof SkillstoEmployer
________________ ______________________________________
________________ ______________________________________
______________________________________
______________________________________
DescriptionforResume
______________________________________
______________________________________
______________________________________
______________________________________
YourSkill(s) Benefitsof SkillstoEmployer
________________ ______________________________________
________________ ______________________________________
______________________________________
______________________________________
DescriptionforResume
______________________________________
______________________________________
______________________________________
______________________________________
Selling The Benefits
Of Your Skills
Whenbuyingaproduct, asalesperson
usuallyshowsusseveral different
productsandexplainsthefeaturesand
benefitsofeachproduct. Featuresofa
hotairpopcornmachinemightbea
largebasketthatkeepscool. The
benefitsofthatmachinewouldbenot
havingourpopcornspill all overand
notburningourhands.
Inaresume, ourfeaturesareourskills.
Justlistingourskillswon'tgrab
employersnearlyasmuchastelling
themhowourskillswill benefitthem.
Thisisjustlikeknowingthepopcorn
machinewon'tburnourhands. This
end-resultorbenefitmotivatesusto
buyitinsteadofothermachines.
EmployersComparethe
Benefitsof HiringApplicants
Employersalsocompareapplicantsto
selecttheapplicantwhowill provide
thecompanywiththemostbenefitsor
end-resultssuchas:
Beingtheeasiesttotrain.
Havingthemostexperienceand
therefore, beingthemostproductive.
Beingaproblemsolverwhocuts
costsandincreasesprofits.
Beingabletobuildmoraleand
reduceturnover.
Turningnegativesituationsinto
positiveonesthatgeneratesales.
Mostpeoplehaveahardtime
identifyingtheirskillsletalone
understandinghowthoseskillsactually
benefitemployers. Yourresume, cover
letterandthankyoulettershouldall
explainandmarkettheend-resultor
benefitofyourskills.
Solving Employers'
Hidden Needs
Manytimeswehaveboth"known"and
"hidden"needswhenbuyingaproduct.
Thesalespersonthathelpsusidentify
ourhiddenneedsandhelpsusfulfill
themgetsthesale.
Forexample, let'slookatbuyingacar.
Afamilywithchildrenneedsareliable,
roomycarwithgoodgasmileagethat
isaffordable.
Thefamilyknowstheseneedsandgoes
tothelocal dealership. Asmart
salespersonasksthemwhattheir
biggestconcernisinbuyingacar. The
motherreplies, "Onethat issafeand
reliablebecauseI useit todrivethe
kidstoandfromschool. Wealsoneed
somethingaffordable."
Thesalesmantakesthefamilytoone
ofthemoreexpensivecarsonthelot.
Hethendescribesall thesafety
featuresincludinganti-lockbrakes,
childsafetyseats, automaticlocking
doorsandsteel beamsinall side
doors. Hecitessafetystatisticsrating
thevehiclenumberone. Hethenshows
thefamilylessexpensivevehiclesbut
pointsoutall ofthesafetyfeatures
theydon'thave. Thefamilybuysthe
safer, moreexpensivevehicle.
Employer'salsohave"known"and
"hidden"needswhenhiring. Employers
will oftenstatetheir"known"needsin
helpwantedads. However, many
employersmayhaveneedsthataren't
addressedinads, butexist. Thejob
seekerthatpointsoutanemployer's
hiddenneedsandshowshowhisskills
andabilitiessolvethembecomesatop
candidateandusuallygetshired.
HiddenNeedsfor NT/ NetworkSoftwareTester
HerearesomehiddenneedsforaSoftwareTesterthatyouwouldn'tnormallyseein
helpwantedads. Yet, theseneedsexistandneedtobesolvedbyemployees.
SandywantstoshowhowhisRestaurantManagementexperiencealongwithhis
computerdegreewill helphimsolvethisemployer'shiddenneeds.
Employer'sHiddenNeeds HowComputer &Restaurant SkillsSolveNeeds:
TakeChargeTeamLeaderwith Proposed, selectedandleddevelopmentteamof 10, intesting
AbilitytoSolveDifficult of NTSystemutilizedby200usersin5campuslocationsto
UserProblems correctproblemswhichhadcorrupted10,000databaseentries.
ProjectPlanningand AssistedNational Managerinplanningandsettingupnew
ManagementSkills sitewhichopenedon-timeandatprojectedcost.
AbletoAssessSystemNeedsand Assessedequipmentandstaffingneeds. Preparedand
PresentSolutionstoManagement presentedbi-weeklyplanstoPresidentandNational
Manager.
PatiencetoCommunicateWith Managinganewprojectsiterequiredcoordinatingwith
andTrainCulturallyDiverseStaff culturallydiversestaff andoutsidevendorstocompletea$1/4
milliondollarprojecton-timeandatbudget.
NowIt'sYour Turn
Intheleft handcolumnbelowbrainstormandlist several hiddenneedsemployershavefor
computer positions. Intheright handcolumndescribehowyour skillsfulfill andsolvethose
hiddenneeds. Usewhatyou'velearnedtoimprovewhatyou'vewrittenonpage31.
HiddenNeeds HowYour SkillsSolveTheseNeeds:
________________ ______________________________________
________________ ______________________________________
______________________________________
______________________________________
________________ ______________________________________
________________ ______________________________________
______________________________________
______________________________________
________________ ______________________________________
________________ ______________________________________
______________________________________
______________________________________
________________ ______________________________________
________________ ______________________________________
______________________________________
______________________________________
PowerBaseStatementsfor SQL/ Internet SoftwareDevelopment
RaycompletedhisComputerScienceDegreeandservedasanElectronicsTech
intheNavy. Thesestatementsestablishhisqualificationsinseconds.
1st Skill or Need PowerBaseStatements
SQL/ Internet UtilizedMicrosoftNTSQLandAccesstowritefront
SoftwareDevelopment endcodeandSQLserverbackendcodeforcampus-wide
systemwith40unitsconnectedtotheinternet.
2ndSkill or Need PowerBaseStatements
AbilityToLead Trainedandsupervisedastaff of 20technicians,
Technical Staff overseeingall equipment testing, repairandroutinemaintenance
forcomputerizedelectronicsystemsvaluedat$1.2million.
3rdSkill or Need PowerBaseStatements
UserSupport Analyzeddivisiongoals, includingequipmentperformance
requirementstomeetuserneedsforadepartmentwith200
staff members.
ThesestatementscanbechangedslightlyandusedtobyRaytointroducehimself toemployers
onthephoneandduringinterviews. Thesethreestatementswouldtakenolongerthan30
secondstosay, yetwouldquicklygrabanemployer'sattention.
Using PowerBase
Statements
TakealookatJon'sresumeonpage9.
NoticethatthefirstsectionofJon's
resumeusesPowerBaseStatements.
Howmanysecondsdidittakeyouto
readthe3statements?
Didtheygiveyouaquick, but
impressiveoverviewofJon'stopskills?
Whenwritingyourresumeandcover
letteralwaysbesuretosell yourtop
skillswithPowerBaseStatements.
ThefirststepincreatingPowerBase
Statementsistoidentifythetopskills
requiredforthejobyouwant. Then
slantanddescribeyourskillssothat
theysoundlikewhattheemployer
needs.
Turnbacktopage37andreadthe
sectionaboutQuestion#12. Most
peoplewouldn'tunderstandhowskills
gainedasaMcDonald'scashiercan
alsobeusedinaSystemAdministration
position. Buttheydo! It'sjusta
matteroflabelingtheexperienceto
matchandthenexplaininghowitdoes
matchthejobbeingappliedfor.
Manypeopledon'tthinktheyhave
skillsstrongenoughtocreate
PowerBaseStatements. Buteveryone
does. Forexample, areceptionistmay
havehandled15linesand45
extensions. Ifshefindsapositionfor
12linesand30extensions, her
experiencehandling15linescanbe
usedtocreatePowerBaseStatements.
Beforewritingyourresume, coverletter
orgoingoninterviewsidentifythetop
skillsrequiredforthejobyouwant.
Thencreate3to4PowerBase
Statementstomarketyourselfandblow
awayyourcompetition!
NowIt'sYour Turn
Inthelefthandcolumnbelowlist threeof thetopskillsrequiredfor thejobyouwant. Inthe
right hand column write PowerBase statements that describe howyour skills can solve an
employer'sneedsandresult inbottomlinebenefits- suchascuttingcosts, savingmoney, etc.
PowerBaseStatementsaregreat toput intheObjectiveandQualificationssectionat thetopof
yourresume. Reviewtheafterresumesformoreexamples.
________________ ______________________________________
________________ ______________________________________
______________________________________
______________________________________
________________ ______________________________________
________________ ______________________________________
______________________________________
______________________________________
2ndSkill or Need PowerBaseStatements
________________ ______________________________________
________________ ______________________________________
______________________________________
______________________________________
Underdirectionof sitesupervisorcompletedconstructionprojectsindependently.
Workedwithsubcontractorsandtradesmentellingthemwhattodo.
1. Original Sentences
Underdirectionof sitesupervisor completed^ constructionprojectsindependently.
2. UseActionVerbs
Managedand
variousphasesof
Workedwithsubcontractorsandtradesmentellingthemwhattodo.
Supervisedanddelegatedworkto
Managedandcompletedvariousphasesof projects.
Supervisedanddelegatedworktosubcontractorsandtradesmen.
3. NewSentenceswithActionVerbs
Managedandcompletedvariousphasesof projectsvaluedto$2million.
4. QuantifyandAddNumbers
Supervisedanddelegatedworktosubcontractorsandtradesmen.
crewsof upto12.
Managedandcompletedvariousphasesof projectsvaluedto$2million.
Supervisedanddelegatedworktocrewsof upto12.
5. Final Sentences
HowTo Edit Sentences, Use Action Verbs and Quantify
Readthesentencesinthefirstboxbelow. Thenreadthesentencesinthelastbox. Nowgobackandreadthesentencesinthe2nd, 3rdand
4thboxestoseehowweeditedeachsentence. Noticethat we'vetakenout thereferencetoconstructioninStep3. Mentioningconstruction
maycauseemployerstoimaginethispersonasalaborer- animagethat doesn't soundlikeapersonworkinginmost computer positions.
Referencestootherindustriescancauseemployerstohaveconflictingimpressionsof youandyour skills. Checkwhat youwriteandeliminate
referencestootherindustriesthatmayconflictwiththejobyouwant.
Most peoplefeel overwhelmedtryingtowritetheir resumes. Whenyoubeginyour resumedon't worryabout what your sentencessoundlike.
Justgetthemdownonpaper. Yourfirst sentencesmaybeliketheonesinthefirst boxbelow. Onceyou'vewrittenasmuchasyoucanand
feel you'vefullydescribedyour workexperience, thengobackandaddpast-tenseactionverbstoyour sentences. After you'veaddedaction
verbs, gobackagain, andaddnumbersjustliketheexamplesbelow. Thismakeswritingyoursentencesaneasystep-by-stepprocess.
Beginall yoursentenceswithpast-tenseactionverbsandusenumbers. Thismakesyourresumeeasierandmoreinterestingtoread.
Step 6 - Create Your Objective, Education and Employment Sections
Seekinga______________________________________ positionutilizingmy__________________________________________,
________________________________________________ and__________________________________________ experience.
Seekinga_____________________________________ positionutilizingthefollowingexperience:
___________________________________________________________________________________________________
___________________________________________________________________________________________________
___________________________________________________________________________________________________
___________________________________________________________________________________________________
Your ObjectiveStatement
Rememberthatemployerswanttoknowwhatyoucandoforthemandif youhavetheskillstheyneed. Aformulathatworkswell istonametheposition
youwant andthenlist 2to4of your strongest skillsfor theposition. Takealookat theObjectiveStatement inthetargetedresumeonpage44. It's
simplebut effective. Nowtakealookat theafter resumeonpage7. It combinestheObjectivewithseveral QualificationsStatements. Youcancreate
bothtypesof ObjectiveStatementsbycompletingtheworksheetbelow. Fill outbothsectionsthenselectthestrongestoneforyourresume.
_____________________________________________
Functional HeadingtoDescribeCollegeEducation
Completed____ hoursof ____________, _____________ and_____________ at________ College. Courseworkincluded:
_____________________________ _______________________________ ________________________________
_____________________________ _______________________________ ________________________________
_____________________________ _______________________________ ________________________________
Your Education
Thenamesof manycollegeclassesdon't necessarilysoundlikethejobsyou'll applyfor. Inthiscase, you'll get abetter responsefromemployersif they
caneasilyunderstandhowyour classesrelatetotheir needs. For example, manyemployers won't grasptherelevanceof AccountingCourseworkfor
computerpositionsbutwill grasptherelevanceof AccountingforISProfessionals.Reviewpage18tocompletethesectionbelow. Alsotakeanotherlookat
theeducationsectionsintheafterresumesonpages7, 9and11toprovidemoredetailsaboutyourcollegeclassesandprograms.
Your CondensedEmployment
Takealookat theWorkHistorysectionintheafter resumeonpage9. Eachcompanythat Jonworkedfor isdescribedononeline. Eachlinelistshis
titleorfunctional heading, thecompanyheworkedfor, andhisdatesof employment. Listyourworkhistorybelow:
____________________________________, ______________________________________, _________________________
TitleorFunctional Heading Company Datesof Employment
____________________________________, ______________________________________, _________________________
____________________________________, ______________________________________, _________________________
Creating a targeted
resume, one with headings
and descriptions, that
specifically match ads and
job postings can boost
your response rate from
employers.
J on found an ad for a
NetworkDesktopSupportposition to
support multiple agencies.
Since he had helped to
setup and support 100
computers in 3 locations
on his college campus we
labeled that experience
Multi-SiteNetworkAdministration.
The ad also asked for
ability to train staff in MS
applications including
Word, Excel and
Powerpoint. We labeled
this experience
UserTraininginMSApplications.
It also asked for ability to
develop databasesystems
using Access, FoxPro and
Paradox. We labeled this
experience
DatabaseDesign/ Access- FoxPro- Paradox.
Knowing the requirements
for this position, take a
quick look at the headings
in this resume. Then turn
to page 9, which resume
do you think is the best
match for this position? If
you had to pick only one,
which would you choose?
JonSmith
(555) 555-5555
Multi-SiteNetworkAdministration
Novell NetworkInstallation
Installednetworkcardsandcable. UpgradedservertoNovell 4.0andassigneduserrights.
Multi-SiteSupport/ UserTraininginMSApplications
Supported100computersin3locations, overseeinginstallationandconfiguration.
Trainedupto150computerusersinMSWord, Excel andPowerpoint, DOS, networkutilization,
basiccoding, VisualBasic, andInfoModeler.
DatabaseDesign/ Access- FoxPro- Paradox
Designedmulti-tabledatausingAccess, FoxproandParadox.
ProgrammedfrontendfordatabaseusingVisualBasic.
CoordinateddesignteamsandcreateddatabasesusingInfoModeler2.0andSequel Server4.0.
Programmedsolutionsforuserproblems. Experiencedinteamprojectsandstrongproficiency
usingQbasic(Arrays, Sorting, Searching, etc.), C+, andAssemblyLanguage.
OperationsSupport
StaffSupervision
ComputerScienceDegree/ EmploymentHistory
AlexandriaRoad, #10
Renton, WA 85858
SeekaNetwork DesktopSupport position
utilizingmyNetworkAdministration, TroubleshootingandDatabaseProgrammingskills
withAccess, FoxproandParadox.
Turn to page 48 and read
thead for an Operations
Technician.
Now read theheadings in
this resume. Then read
theheadings in J on's
resume on page 9.
Which set of headings best
match the ad on page 48 -
thosein this resume or the
resume on page 9?
Again, theseare small
changes but will very
quickly grab the
employer's attention
because this resume uses
thesetargeted headings:
QualificationsasanOperationsTechnician
Network/ WorkstationMaintenance
PCWorkstationSupport/ UserTraining
ProblemResolution/ OperationsSupport
You probably won't have
time to create a targeted
resume for every position
you'd like to apply for. So
create targeted resumes
for positions that you
would most like to have,
provide thebest salary
and growth opportunities.
The extra 5 or 10 minutes
you spend can
dramatically increase the
number of interviews you
generate as well as
increasing the salary
offers you receive.
Create targeted resumes
and land a great job!
JonSmith
(555) 555-5555
Network/ WorkstationMaintenance
Installednetworkcardsandcable. UpgradedservertoNovell 4.0andassigneduser rights.
PCWorkstationSupport/ UserTraining
Managed100computersin3locations, overseeingtroubleshooting, installationandconfiguration.
Trainedupto150computer usersinbasiccomputerusage, DOS, networkutilization, basic
coding, VisualBasic, andInfoModeler.
NetworkProgramming/ OperatingSystems/ Software
Netwareadministrationfor3departmentsincludedassigningtrusteerights, creatingusersand
loginscripts, installingoperatingsystem, settingupworkstationsandprinterservers.
ExperiencedinSQLServer, QBASIC, WindowsNT, Visual BASIC, OLEAutomation, DDE,
InfoModeler, Access, FoxPro, MSWordforWindows, Excel, PowerpointandLotusOrganizer.
ProblemResolution/ OperationsSupport
StaffSupervision
Education&EmploymentHistory
AlexandriaRoad, #10
Renton, WA 85858
Network/ WorkstationSupport.........Managed4computersystemsserving200clientsin3
locationsandtrainingupto150computerusers.
Operations/ Staff Support................Supervisedoperationssupporting40full-timestaff.
ComputerScienceDegree..................2,500hourshands-onexperience, RentonCollege.
QualificationsasanOperationsTechnician
________________________________
________________________________
Seeka________________________ positionutilizingmy
________________, ________________, and________________ experience.
(2ndSub-Heading)___________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
EducationandEmployment History
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
________________________________
________________________________
Template To Type Resume Style on Page 44
Turntopage44andyou'll seethatJon'sresumewascreatedbyusingthistemplate. Thisisjustonewaytodesignaresume. Makesureyourresumelooks
uniqueandnotlikeeveryoneelse'sinyourclass. Transferyourinformationfrompages31and43tothisformandtypeyourresume.
(Name&PhoneNumber)
(Address)
(MainHeadingfor Computer Skills)________________________________________
(1st Sub-Heading)____________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
(3rdSub-Heading)___________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
(2ndSub-Heading)___________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
(MainHeadingfor WorkExperience)________________________________________
(1st Sub-Heading)____________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
(3rdSub-Heading)___________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
_______________________________________________________________________________________________
(2ndSkill Heading)_____________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
(3rdSkill Heading)_____________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
(1st Skill Heading)_____________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
______________________________
______________________________
______________________________
_______________________________
_______________________________
_______________________________
_____________________________
_____________________________
_____________________________
(HeadingtoDescribeCollegeEducation)___________________________________________
_____________________________________________________________________________________________
________________________________
________________________________
Seekinga________________________ positionutilizingthefollowingexperience:
_______________________________________________________________________________________
_______________________________________________________________________________________
_______________________________________________________________________________________
_______________________________________________________________________________________
WorkHistory
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________________________________________________________________________
________________________________
________________________________
Template To Type Resume Similar to Style on Page 7
(Name&PhoneNumber) (Address)
Transferyourinformationfrompages31and43tothisformandtypeyourresume.
JonSmith
AlexandriaRoad, #10
Renton, WA 85858
(555) 555-5555
Date
B&GLawFirm
POBox2929
Bellevue, WA 98006
Attn: Recruitment
I amansweringyouradfortheOperationsTechnicianpositionadvertisedintheSeattleTimes.
I believeI amveryqualifiedforthisposition.
I will completeaComputerScienceDegreeinJuneof thisyearandhavedevelopedskillsinall
areasrequestedinyourad, suchassettingupcampusnetworksystemsandproviding
troubleshooting.
I amafastlearnerandamself-motivated. AsaSquadLeaderintheArmy, I wasresponsiblefor
multi-departmentactivitiesandamabletoworkwithdiverseteammembers. Workingin
customerserviceforagaragedoorcompanyI wasresponsibleforcustomersupportandproblem
resolution.
PleasereviewmyresumefortheOperationsTechnicianposition. Youmaycontactmeforan
interviewat(555) 555-5555.
Sincerely,
JonSmith
Read thi s ad
The ad asks for 14
ski l l s or trai ts. Li st
them bel ow:
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
___________________
Compare the ski l l s
you l i sted to the
after cover l etter.
OPERATIONSTECHNICIAN:
Lawfirmseekstechniciantojoin
fast-pacedteam. Will provide
technical, maintenancesupportfor
networksystems, PCworkstationsand
mini computersystems. LAN, Novell
Netware, DOS, Windowsapplication
software. Provideusersupportand
problemresolution. Fastlearner,
self-motivatedandabletoworkina
multi-departmentenvironment. Degree
required. Resumeto: B&GLawFirm,
POBox2929, Bellevue, WA 98006.
Now, read each
cover l etter
Whi ch l etter best
matches the ad?
JonSmith
AlexandriaRoad, #10
Renton, WA 85858
(555) 555-5555
Date
B&GLawFirm
POBox2929
Bellevue, WA 98006
Attn: Recruitment
EnclosedpleasefindmyresumefortheOperationsTechnicianpositionyourecentlyadvertised.
Briefly, I haveoutlinedmyskillsforthisposition:
NetworkSystems/ PCWorkstationMaintenance
Mybackgroundincludessettingupandtroubleshooting4networksystems, connecting100
computersin3locations. Performingmaintenanceof thesesystemsrequiredstrong
networkproblemsolvingskills.
Netware/ WindowsandProgrammingApplications
ServicingaNovell 3.11serverincludedassigninguser rights, andinstallingnetworkcards
andcables. Theattachedlistdetailsall areasof networking, frontendandbackend
programming, databaseapplicationsandsystemsanalysisproceduresthatI amproficientin.
User/ Multi-Departmental Support
Usersupporthasincludedproblemresolution, needsassessment andtraininginbasicto
advancedcomputerfunctionsandprogramsforover150computerusersin3different
locations.
TeamLeaderinFast-PacedWorkEnvironments
Beinghighlymotivatedandabletoworkeffectivelyinfast-pacedenvironmentsI havebeen
selectedasaTeamLeaderbothonthejobandwhilecompletingmycollegedegree.
MyNetworkAdministrationandUserSupportexperiencewithinmulti-departmentenvironments
makesmewell qualifiedforthisposition. Pleasecontactmeat(555) 555-5555foran
interview.
Sincerely,
JonSmith
Use key words
from ads to
create headings
for your cover
letter.
Howmany headings
in this letter match
the skills in the ad?
If you don't have a
"particular"skill ask
yourself if you have
a similar skill. Then
label that skill to
sound like what the
employer needs.
For example, an ad
asksfor Paradox
front-end database
programming.
You don't have
Paradox but do
have Access
experience. Use a
heading like
FrontEndDatabaseProgramming.
Thiswill catch the
employer'seye
better than seeing
Accessat first glance.
The 3rd paragraph
mentionsa list of
all of J on's
computer skills.
Create a list like
the one on page 18
and send it with
your cover letter.
JonSmith
AlexandriaRoad, #10
Renton, WA 85858
(555) 555-5555
Date
B&GLawFirm
POBox2929
Bellevue, WA 98006
DearMr. Anderson:
I wantedtothankyouforinterviewingmeyesterdayfortheOperationsTechnicianposition.
I amconfidentthatI havetheskillsneededforthispositionandlookforwardtoasecond
interview. I amveryexcitedaboutyourexpansionandtheopportunitiesforgrowththatit
wouldprovideme.
Again, thanksforyourtimeandconsideration. I canbecontactedat(555) 555-5555.
Sincerely,
JonSmith
Read these
Thank
You
Letters.
Which letter could
have been written
by anyone? Which
one does a better
job of selling
J on'sskills?
Many employers
interviewdozens of
applicants. As a
result, they may not
remember you.
Your thank you
letter should
remind themof who
you are and finish
selling you as a top
candidate.
Remember, thisis
another
opportunity to sell
yourself. Use it!
When it's neck and
neck between you
and another
applicant - a well
written thank you
letter can land you
the job.
What non- verbal
signals will an
employer give
when he or she
is interested in
you and your
skills?
An employer will
smile, lean
forward and ask
more questions
about skills he is
interested in.
After each
interview take
notesabout what
the employer
seemed most
interested in.
Use this
information to
write your thank
you letter.
Get your thank you
letter to each
employer within 2
days of your
interview.
You want the
employer to receive
it before he makes
a hiring decision.
JonSmith
AlexandriaRoad, #10
Renton, WA 85858
(555) 555-5555
Date
B&GLawFirm
POBox2929
Bellevue, WA 98006
Re: ThankYouNoteforYesterday'sInterview
DearMr. Anderson:
ThankyouforinterviewingmefortheopeninginyourMISDepartment. Below, I'vedetailed
several skillsthatwediscussedbutwerenotincludedinmyresume.
Inter-Departmental Support/ InternetAccess
Meetingwithyourdepartment managershelpedmebetterunderstandhowcomplextheir
databaseneedsareaswell asthedemandtheyhavetocreateaninternetsite. My
backgroundincludesdatabaseprogramming, SQLperformanceandoptimizationtechniques,
andsettinguphighspeedphonelines. Myinternetexperienceincludeswebsitedesign.
AbleToWorkWithExecutiveStaff inaProfessional Environment
Youhadmentionedthatyouneednotonlygoodcomputerskillsbutexcellentcommunication
skillsandprofessional demeanortodeal withyourstaff of attorneys. Havingmanaged50
corporateaccountsI dealtwithDepartmentManagersaswell ascompanyPresidentsona
dailybasisassessingtheirneedsandsolvingaccountproblems.
Theexpansionof yourcomputersysteminto5newlocationsisveryexcitingandisanexcellent
careeropportunityforme. Mynetwork, programmingandkeyaccountskillsprovidemewiththe
skillsneededtofunctionontechnical levelsaswell asinteractwithyourexecutivestaff. I look
forwardtoasecondinterviewandwanttothankyouagainforinterviewingme.
Sincerely,
JonSmith
Scannable
Resumes -
A Must I n The
90's J ob Market.
Jon Smith Alexandria Road, #10
(555) 555-5555 Renton, WA 95858
000000000000000000000000000000000000000000000000000000000000000000
Qualifications
Computer System Management.....Managing4 computer systems serving
200 clients in 3 locations and training up to 150 computer users.
Operations/Staff Supervision......Supervisingoperations and up to 40
full-time staff.
Computer Science Degree........2,500 hours hands-on experience,
Renton College.
000000000000000000000000000000000000000000000000000000000000000000
System Administration
Network Administration
0Managed 4 network systems utilizing Novel 3.11 server with over 200
clients.
0Installed network cards and cable. Upgraded server to Novel 4.0 and
assigned user rights.
System Management / PC Support / User Training
0Managed 100 computers in 30 locations, overseeing troubleshooting,
installation and configuration.
0Trained up to 150 computer users in basic computer usage, DOS, network
utilization, basic coding, VisualBasic and InfoModeler.
Database Design / Programming
0Designed multi-table data using Access. Programmed front end for
database using Visual Basic.
0Coordinated design teams and created databases using InfoModeler 2.0
and SQL Server 4.0.
0Programmed solutions for user problems. Experienced in team projects
and strong proficiency using QBASIC (Arrays, Sorting, Searching, etc.)
C+, and Assembly Language.
Operations Management
Staff Supervision
0Supervised 42 staff, overseeing equipment operation/inventory of up
to $35 million per project.
0Prepared administrative documentation including work schedules,
personnel files and reports.
0Awarded for creating equipment maintenance program utilized by 4
departments with 200 staff.
Team Leader / Customer Service Administration
0Selected as Team Leader based on ability to build morale, mediate
disputes and lead others.
0Serviced 25 key accounts, processing 400-500 weeks orders with sales
of $800,000 per month.
0Coordinated with 5 departments to pull parts, verify stock and
Why You Need A
"Scannable"Resume
Manyemployersreceive hundreds to
thousandsofresumes. Tocutcostsin
screening andsortingresumes many
employers scan them. A scanner
looks like a copy machine and has
softwarethat can"read"yourresume
text and store it in a database
program. Every resume that is
scanned can then be sorted by
experience, skillsoreducation.
J on's Resume
Didn't Scan Well
Compare this scanned copy of Jon's
resume to his nicely formatted
resumeonpage9. Asyoucansee,
scanning eliminated the formatting
commands such as bolding and
underlining that Jon had used to
make his resume look attractive.
When formatting commands are
takenoff duringscanning, errorsand
designproblemsusuallyoccur.
J on's Corrected Resume
To correct Jon's resume and create
the resume onthe facing page, for
scanning, wefollowedtheguidelines
listedonpage54.
Scannable ResumesCan
Grab Attention
EventhoughJon'snewresumeonthe
facingpage, isveryplainitstill uses
strong content and design elements
tograbattention. Whenanemployer
viewsthisresumeonpaperitismuch
easier to look at than Jon's before
resume. If viewed on a computer
screen Jon's new resume, on the
facingpage, will alsobemucheasier
foremployerstolookatandseekey
areasofexperienceataglance.
JON SMITH
Alexandria Road, #10
Renton, WA 95858
(555) 555-5555
e-mail smith@aol.com
COMPUTER SCIENCE DEGREE / COMPUTER SKILLS ---------------------------
------------------------------------------------------------------
Computer System Management -- Network Administration -- User Support
Systems Analysis -- Back End Programming -- Front End Programming
Database Design -- LAN -- WAN -- Internet -- Web Site Design
VisualBASIC -- FoxPro -- SQL -- Access -- Windows NT -- Word -- Excel
SUMMARY OF QUALIFICATIONS -----------------------------------------
------------------------------------------------------------------
Computer System Management - Managing 4 systems serving 200 stations
Operations / Staff Supervision - Supervising operations with 40 staff
Computer Science Degree - 2,500 hours experience, Renton College
NETWORK ADMINISTRATION -------------------------------------------
-----------------------------------------------------------------
Managed Novell 3.11 Server with 4 systems and 200 workstations.
Installed Installed network cards and cable. Upgraded server to
Novell 4.0. Installed, configured and troubleshot workstations in 30
locations. Trained up to 150 computer users in basic and advanced
functions. Skilled in DOS, Network Utilization, Basic Coding, Visual
Basic. Designed multi-table data using Access. Programmed front end.
Coordinated design teams and created databases. Programmed solutions
for user problems and managed team projects. Proficient in QBASIC
(Arrays, Sorting, Searching, etc.) C+, Assembly Language.
OPERATIONS MANAGEMENT / TEAM LEADER --------------------------------
------------------------------------------------------------------
Selected as Team Leader, recognized for ability to build morale and
mediate disputes. Serviced 25 key accounts with sales of $800,000 per
month. Awarded for creating maintenance program used by 200 staff.
Coordinated with 5 departments to expedite orders and shipments.
Verified invoices for individual sales of up to $9,000. Cut product
damage by mapping workflow patterns and safety systems
EDUCATION & EMPLOYMENT HISTORY -------------------------------------
------------------------------------------------------------------
- A.A.S. in Computer Science, Renton Technical College 1995 - Present
- CAD Certificate, Renton Technical College 1997
- Customer Service Administration, PDQ Garage Doors 1992 - 1994
- Operations Management, (Squad Leader) U.S. Army 1988 - 1994
Two Resume Versions
Intoday'sjobmarket youneedone
resumethatisemployer friendlyand
looksnicethat youcanmail or take
tointerviews. And, asecondversion
thatiscomputerfriendly, looksplain
andhas beenstrippedof formatting
for scanning, posting to resume
banksore-mail.
EmployersUse Key Words
To Sort Scanned Resumes
The first section of this resume
includes a block of key words, or
areas of experience, an employer
might sort scanned resumes by.
Some scanning programs can only
retain25to35keywords. Therefore,
it's important to list 25 to 35 key
words at thetopof your resume to
ensuretheyarepickedupinsteadof
lessimportantwords. Noticethatthe
key words are nouns not verbs.
Analyze ads and job postings to
identifykeywords, hotindustryskills
andareas of experience that arein
highdemandfor computer positions
(refer to page14). Pages 18to29,
alsoprovidemanykeywords.
Scanned Resumesare
Viewed by Human Eyes
Imagine being an HR person and
receiving 30 scanned resumes like
theoneonpage52andonly1like
theresumeonthispage. Whichone
would grab your attention? The
resume on this page provides the
best of both worlds. It contains a
key word section for scanning but
alsousesgoodvisual design.
ASCII or
Plain Text Conversion
Once you've created your nicely
formatted resume with a word
processing programyou're ready to
cleanit for scanning, theinternet or
e-mail. Makeacopyof your resume
file. Then refer to your word
processing manual to save the new
fileasASCII orplaintext(youmayneed
to use a .txt extension). This process
makes your resume look like the
resumeonpage52. Thenfollowthe
guidelinesonthenextpage.
EDWARDKENNEDY- NETWORKADMINISTRATOR/ TECHNICIAN
27283190thPlace
Southland, GA 83839
(555)555-5555 e-mail kennedy@accessone.com
OBJECTIVE: Toobtainapositioninacompanywhichcanutilizemycom
andnetworkingexperienceandallowmetolearnandexcel.
TECHNICAL
* Windows95, Windows3.x, DOSinstallationandconfiguration.
* MicrosoftOffice, LotusSmartSuite, NortonUtilities.
* NetworkInstallation(Hubs, Switches, Repeaters, NetworkCards).
* Networksecurity, issuingofpasswordsandclearance.
MILITARY
1993- 1995 UnitedStatesMarineCorps
* WorkedasaSquadronLeader.
* 1995obtainedsecretsecurityclearance.
* 1996receivedGoodConductMedal.
EDUCATION
1996- Present ComputerScienceProgram, DeVryInstitute
* 2yearprogramincludesofficeapplicationsbutconcentratesonNovell
* Physical components, softwareconfiguration, PCsandservers. Course
1995 Non-CommissionedOfficersCourse
* Leadership, timemanagement, andwelfareofsubordinates.
1993 ComputerScienceClass
* IntroductiontoADAProgrammingforMilitaryOccupational Specialty.
REFERENCES
Referencesfurnisheduponrequest.
SUMMARY
Managedcomputerrelatedactionsof45usernetworkwhilecompleting
degreeatDeVryInstitute. Createdandmaintaineduseraccounts, mainta
services, printerservices, fileservices, andaccessrightslists. Established
mainframeaccounts, accessandsecurityforusers. Configuredandmaint
PC'sincludingtroubleshooting, andrepairs. Installedandconfiguredsof
andtrainedlessknowledgeableusers. Memberofateamwhichsupport
40servers, andover2,000users. Tookpartinupgradingthisnetwork.
Clean-Up Your ASCII Resume
Followtheguidelinesbelowto"clean-up"
your ASCII resume. Use only originals
printed fromthis file for employers to
scan. Photocopiesdonotscanwell.
Formatting Guidelines
1) Formatall textflush-left.
2) Usecapsforheadingsandjobtitles.
3) Don't usebold, italics, underlining, lines,
boxes, tabs, bullets, columnsorcentering.
4) UseCourier12point(non-proportional).
5) Set marginsto1"all aroundtoallow70
charactersorlettersperline(seeStep6below).
6) Createblockparagraphsthatwordwraplikethe
resumeonpage53(insertahardreturnonlyat
theendof theparagraph)
... or...
Makebulletedstatementslikethoseinthe
resumeonthefacingpage. Becauseyoucan't
determinewhat marginseachemployerwill use
toprintyourresume, asafeguidelinetoprevent
yourbulletedstatementsfromwordwrappingis
toedityourstatementssothattheyarenomore
than60charactersorlettersperline.
7) Don't compresslineorletterspacing.
8) Usehyphens(-) orasterisks(*) under
headingsornexttowordsyouwanttodraw
attentionto(*** JohnDoe***).
9) Printoriginal resumesforscanningandfaxing
onwhitepaper. Gray, darktonedorspeckled
papercancauseerrorswhenscannedorfaxed.
10)Scannedandinternetresumescanbe2pages.
Test These Guidelines
Noone"set" of guidelineswill enable
you to create one resume that works
perfectly for scanning, e-mail and
on-line resume posting because each
process utilizes different software
andprintingsystems. Test your resume
byhavingit scanned, thenprintedand
by printing it frome-mail programs
and resume banks. Notice howthis
resume has several lines that ran off
theright margin. It'sobviousthat Ed
didn'ttest hisresumebeforepostingit
ontheinternet. When submittingyour
resumetointernet or employer resume
banks follow instructions but apply
strategies you've learned to create a
resumewithgoodcontentanddesign.
EDWARD KENNEDY - NETWORK ADMINISTRATOR / TECHNICIAN
27283 190th Place
Southland, GA 83839
(555) 555-5555 e-mail kennedy@accessone.com
Seek a NETWORK SYSTEMS position utilizing the following background:
*******************************************************************
-- Managing, Configuring and Troubleshooting a 45-User Network System.
-- Leading Systems Team Overseeing 40 Servers and 2,000 Users.
-- Training 400 Technical Staff in Equipment Maintenance and Control.
-- Computer Science Degree, DeVry Institute 1995 - 1997.
*******************************************************************
SUMMARY OF NETWORK ADMINISTRATION EXPERIENCE
******************************************
NETWORK MANAGEMENT / SECURITY
-- Managed network system of 45 users in 18 departments.
-- Team leader of 5 staff, supporting 40 servers and over 2,000 users.
-- Created user accounts, access rights, mail, file & printer services.
-- Established mainframe accounts, access and security for users.
-- Gained 2,500 hours hands-on experience/training at DeVry Institute.
PC CONFIGURATION / SUPPORT / TROUBLESHOOTING
-- Configured PC's including troubleshooting and repairs.
-- Installed and configured all software and trained over 100 users.
SYSTEM UPGRADING / INTERNET ACCESS
-- Upgraded network to SQL and Novell Netware configuration.
-- Configured all workstations for Windows95 and internet access.
RELATED EXPERIENCE
******************
TECHNICAL STAFF TRAINING / SUPERVISION
-- Managed an equipment inventory valued in excess of $2 million.
-- Trained over 400 technical staff in equipment maintenance functions.
-- Supervised staff of up to 20 at any one time including managers.
DEPARTMENTAL COORDINATION / SUPPORT
-- Provided support to 15 executive staff and division of 400 personnel.
-- Maintained executive administrative documents/confidential files.
-- Managed all office functions including monthly reports.
-- Awarded for achieving highest efficiency of 20 divisions.
EDUCATION & EMPLOYMENT HISTORY
*****************************
-- Computer Science Degree, DeVry Institute 1995 - 1997
-- Technical Staff Training / Supervision, U.S. Army 1990 - 1995
Instructors- donot putyourself oryour institutionat riskof litigationbyduplicating. SeeNoticeonpage2. Donot makehandoutsfrombookorbooklets. There
If You Are Not An
Internet Pro
Many people get excited when they've
posted their resume on the internet.
Thentheygetapoorresponseandthink
it's because the internet doesn't work.
Mostlikelyit'sbecausetheycreatedand
posteda weakresumeliketheoneon
the facing page. Ed had used HTML
programming to create his before
resumesothatitlookedtypeset. Asthe
after resume shows, even an ugly
resume with content targeted to sell
your computer and related skills will
generate a better response than an
HTMLresumewithweakcontent. First,
spend time creating a resume with
strongcontent, thenlearnhowtocreate
anHTMLresumethatlookstypesetwith
programslikeMSFrontPage.
WaysWe
ImprovedEd's Resume
1) Comparethefirst 4 sections of Ed's
beforeresumetothe1st sectionof this
resume. Which is stronger? Which
example uses the greatest amount of
space to market Ed's most important
computerandrelatedskills?
2) Ed's after resumeis onlyone page,
yet says more by using numbers and
skill headings targeted for computer
networkpositions.
3) Byaddingakeywordsectionat the
topof thisresumeandeditingitslightly
Edcaneasilycreatea great resumeto
beusedforscanning.
Recommended On-Line Sites
RebeccaSmith'se-Resumesat:
http://www.eresumes.com
TheRileyGuideat:
http://www.jobtrak.com/jobguide
VisitWashingtonStateEmployment
Securityforresumeposting:
http://www.wa.gov/esd/employment.html
Books Detailing
Internet Sites
NetJobsbyMichael Wolff andCompany.
TheOn-LineJobSearchCompanionbyMcGrawHill.
HookUp, GetHired! byWiley.
Great for a general job search classwith a mix of studentsin different
programs. 256 pages contain 12 chapters on confidence building,
resumes, cover letters, jobsearchandinterviewing. Retail $19.95.
AsaStateEmploymentSpecialist, I achieveda57%increaseinplacements
overthestateaveragebyusingthebookandinstructorset.
I finallyfeel confidentteachingresumeandjobsearchworkshops
andI'vebeenteachingcareerclassesforover10years!
Wepurchased27instructorsetsandnowhave40instructorsusingthem.
Mystaff lovesthebookandtransparencies!
Thisistheonlybookthataddressesself-confidenceanditsimpactonresumewriting
andjobsearch...andthat'scritical whendealingwithcollegestudentsandcareerchangers.
EverytimeI teachaclassandrequirethisbookI hearsuccessstorieslikethis:

"Myoldresumedidn'tgetanyresponse. I sentout10of mynewonesandgot7interviews!"
Thebeforeandafterresumeexamples, skill listsfor20industries, samplesentences,

andfunctional headingsmakethisthebestbookonthemarketforinstructors.
3Notebooksof
94TransparenciesInclude:
Resumes&CoverLetters
JobSearchStrategies
Interviewing
Each transparency contains an instructor box which
includes all the stories, thoughts and questions to
askstudents. Notebooksarepriced individuallyor as
aset for $169.95 (includesvideo).
Instructor Transparency Set
Booklets for Each College Programare Packed With:
Primary Instructor &Student Workbook
6 EasyStepsto CreateaGreat Resume
Beforeand After ResumeExamples
HowTo CreateTargetedResumes
Skill Listsand SampleSentences
Hundredsof Functional Skill Headings
HowTo DescribeEducation / Training
ProgramCourseand Skill List
HowTo AnalyzeHelpWanted Ads
Beforeand After Cover Letters
Beforeand After ThankYouletters
Beforeand After Scanned Resumes
Beforeand After Internet Resumes
Guidelinesfor Electronic Resumes
Worksheetsfor Each of the6 Steps
Bookletsarebeingcreatedfor upto 70 different collegeprograms.
56 pages- $8.95.
Visit our websiteatProvenResumes.comwhichprovidesin-depthdescriptionsof thebook, booklets, videoandtransparency
set. Asampletransparecyisprovidedon-screen. Or call 1-800-957-1209 toorder. If youareaninstructor or college
administratoryoumaypreviewthebook, ProvenResumesandConfidenceBuilders, abooklet, videoandset of 16sample
transparencies. If youkeepthemyou'll bebilledoryoucanreturnthemfreeof chargeintheprepaidmailerprovided.
To Preview Materials Visit
ProvenResumes.com

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6 Steps To Create Resumes & Coverletters For Computer Info Students

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InthisbookletI'vehit themostimportant stepstopreparearesumeforComputerInformationstudents. Formoredetail

EverytimeI teachaclassandrequirethisbookI hearsuccessstorieslikethis:

Thebeforeandafterresumeexamples, skill listsfor20industries, samplesentences,

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