Characters

Allan Multer- CEO Quality Care

Pat Penstone-CIO Quality Care
Ginger Rooney- VP marketing Quality Care
Jack Zadow- Consultant
Advantages of CRS
No more crowded waiting room
patients checking-in , paying bills at CRS
Less stressed staff
care will be more personlised
Artificial intelligence diagnostic programs
Competitors
Health Care One(installed in 14 out of 22 facilities)
MediCentres
Computerized Response System(process)
Quality Care's Overview
3rd largest HMOs
Total revenue- $450 million
Profit-$8.1 million
Disadvantages of CRS
Human contact VS machine
Senior people will face problems
Double check the files as customer fills incorrect information sometimes