Dear Anna Octavia

We are so sorry for what happened with your order. I personally apologize for that and I am also
investigating what was the exact problem that cause the inconvenient. I can tell you that we are
looking forward to pay you for the events that you had to cancel but we like to have a talk with
you in these days to come to an agreement.
I hope this suggestion is of interest.
Sincerely
Mary Smith
Sales Manager