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EasyRecovery621 User Guide - EN
EasyRecovery621 User Guide - EN
EasyRecovery
Users Guide
Page ii
Notice to Users
OntrackEasyRecovery software has been developed, licensed and copyrighted by Kroll
Ontrack Inc. Use of the software is governed by the terms and conditions of the end user license
agreement contained within the software.
This manual should not be construed as any representation or warranty with respect to the
software named herein. Occasionally, changes or variations exist in the software that is not
reflected in the manual. Generally, if such changes or variations are known to exist and affect
the product significantly, a release note or README file will accompany the Users Guide and/
or the distribution CD-ROM, or will be available through Software Updates. In that event,
please read the release notes or README file before using this product.
Trademarks
Kroll Ontrack, Ontrack, EasyRecovery and other names of Kroll Ontrack brand and product
names referred to herein are trademarks or registered trademarks of Kroll Ontrack Inc. in the
United States and/or other countries. All other brand and product names are trademarks of their
respective holders.
Copyrights
Copyright2000-2009 Kroll Ontrack Inc. All Rights Reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval
system, or translated into a language or computer language, in any form by any means,
electronic, mechanical, optical, chemical, manual or otherwise, without the express written
consent of Kroll Ontrack Inc.
Printed in the USA.
Manual Conventions
This manual uses a number of conventions that make it easier to read and understand.
This font denotes button and field names
This font denotes menus and menu paths
You will see this 123 graphic any time there are numbered steps
or instructions.
Ontrack EasyRecovery User Guide
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The term click, as in Click Next to continue means that you move the mouse pointer over
the specified area on your screen, and click with the primary mouse button.
The term right-click, as in Right-click on the tray icon means that you move the mouse
pointer over the specified location and click the secondary mouse button (the right button if
youre right-handed).
Getting Help
THIS MANUAL
This manual will get you started installing and using Ontrack EasyRecovery. It provides an
introduction and explanation of the tools in Ontrack EasyRecovery, and describes how to use
each one.
ONLINE HELP
The Ontrack EasyRecovery online help system is available by several access methods:
Select the Help Topics item from the Help menu.
All tool pages have help, click the Help button.
Notes contain additional information that may not directly relate
to the current text, but is important to know.
Warnings contain important information that you must be aware
of to avoid possible system problems.
Ontrack EasyRecovery User Guide
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TECHNICAL/CUSTOMER SUPPORT
Free technical support is available for one year from the date you purchase Ontrack
EasyRecovery. Please contact us if you have any Ontrack EasyRecovery questions or problems.
We would also be pleased to hear from you if you have suggestions or special requests
regarding any of our products.
Technical support and data recovery questions can be submitted electronically via e-mail or by
visiting the Kroll Ontrack website:
United States www.ontrackdatarecovery.com techsupport@ontrackdatarecovery.com
United
Kingdom
www.ontrackdatarecovery.co.uk techsupport@ontrackdatarecovery.co.uk
Canada www.ontrackdatarecovery.ca techsupport@ontrackdatarecovery.com
Australia www.ontrackdatarecovery.com.au techsupport@ontrackdatarecovery.com
Austria www.ontrack.at support@krollontrack.de
Belgium www.ontrackdatarecovery.be support@ontrack.be
France www.ontrack.fr logiciel@ontrack.fr
Germany www.ontrack.de support@krollontrack.de
Hong Kong www.ontrackdatarecovery.com.hk techsupport@ontrackdatarecovery.com.hk
Ireland www.ontrackdatarecovery.co.uk techsupport@ontrackdatarecovery.ie
Italy www.ontrackdatarecovery.it techsupport@krollontrack.it
J apan www.ontrack-japan.com support@ontrack-japan.com
Lithuania www.abakas.lt/index.php techsupport@ontrackdatarecovery.com
Netherlands www.ontrackdatarecovery.nl techsupport@ontrackdatarecovery.com
Norway www.ibas.no support@ibas.no
Poland www.krollontrack.pl techsupport@ontrackdatarecovery.com
Russia www.ontrack.ru service@ontrack.ru
Singapore www.ontrackdatarecovery.com.sg techsupport@ontrackdatarecovery.com
Spain www.ontrackdatarecovery.es ESsoftware@krollontrack.com
Sweden www.ibas.se techsupport@ontrackdatarecovery.com
Switzerland www.datenrettung.ch support@krollontrack.de
Ontrack EasyRecovery User Guide
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You can get technical support by telephone for Ontrack EasyRecovery software by calling:
United States 952 937 2121
United Kingdom +44 (0)1372 741 999
Canada 952 937 2121
Australia 1800 872 259
Austria +49 (0)7031 644-244
Belgium +32 (0)2 709 20 41
France 0820 098 772
Germany +49 (0) 7031 644-244
Hong Kong Hong Kong: +800 930 324
Taiwan: +00 801 611 466
China: Northern Region: +108 006 100 424
China: Southern Region: +108 002 611 305
Macau: +800 079
Ireland +353 (0)1 6048250
Italy +39 031 3525611
J apan +81 (0)4 2932 6365
Lithuania 370 699 13000
Netherlands +31 (0)23-5673030
Norway +47 62 81 01 00
Poland Katowice: +48 (32) 77 999 99
Warszawa: +48 22 843 23 27
Russia +7 495 229 44 38
Singapore 1800 872 2599
Spain 900 112 012
Sweden +46 (0)18 10 44 40
Switzerland +49 (0)7031 644244
Table of Contents
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Chapter 1: Welcome to Ontrack EasyRecovery . . . . . . . . . . . . 1
Welcome to Ontrack EasyRecovery Software! . . . . . . . . . . . . . . 1
System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2
Installing Ontrack EasyRecovery . . . . . . . . . . . . . . . . . . . . . . . 3
Starting Ontrack EasyRecovery . . . . . . . . . . . . . . . . . . . . . . . . 4
Updating Your Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
Removing Ontrack EasyRecovery . . . . . . . . . . . . . . . . . . . . . . 5
Chapter 2: Categories & Tool Components . . . . . . . . . . . . . . . 6
Chapter 3: Ontrack EasyRecovery Categories . . . . . . . . . . . . . 9
Disk Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Data Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
File Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Email Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Software Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Chapter 4: Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 5: Setting Properties . . . . . . . . . . . . . . . . . . . . . . . . . . 23
General Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
Page 1
Chapter 1: Welcome to
Ontrack EasyRecovery
WELCOME TO ONTRACK EASYRECOVERY
SOFTWARE!
Ontrack