customers

workforce talented committed

listening:
Spend more time with customers
understand them
provide orientation to them
cust. satisfaction
provide good services to the customers
restruct the cost base
vision how the future will look like?
listening to employees + customers
everything is about customers' experience
listen to anybody who had a view, working
on the core problem not the symptoms of a problem
communication priority (more in a time of crisis)
Se les comunic la verdad de la situacin y
fueron partcipes. Se involucraron en las prioridades de
la empresa: ahorrar, cuidar a cada cliente, y focalizarse en
las prioridades de la estrategia. Haba un alineamiento.
great clarity
improve competitiveness
despidi 1/3. 12 miembros directivos abandonaron no apoyaban las nuevas polticas.