Assessment scale for quality, access and welfare

Assessment scale for quality

Are the financial services/loans affordable in terms of cost?
Are terms and conditions simple to fulfil?
Are the loans disbursed timely?
Are you empowered to understand the various banking services?
Do financial services provided by the bank meet your perceived needs?
Do you get any assistance in filling forms/understanding terms and procedures from bank officials?
Assessment scale for access
Are ATM,s accessible in your area?
Are bank branches accessible in your area?
Are business correspondents accessible in your area?
Are bank personnel approachable in your area?
Assessment scale for welfare
Has your social relations enhanced after availing financial services?
Are there any dropouts? If yes, reason?
Whether children getting education in government or private institutions?
Has expenditure on education increased after availing financial services?
Has savings/income increased after availing financial services?
Are you able to afford quality food after availing financial services?
Are you able to afford better health services after availing financial services?