Cancel Incorrect Service Charges

(your name, street

city, state, zip)
(date)
(name
street
city, state, zip)
_____________________

Dear ___ (name):
I guess you are right, ____ (name)! Although I thought that our charges are
usti!ied, your letter as "ell as a discussion "ith our service cre" "ho visited
you has convinced me that you are partially correct# $he ____ (item in %uestion)
must have &een de!ective and that is "hy it has pro&a&ly given you so much di!!iculty#
$here!ore, I have told the &oo''eeping department to cancel all o! last
____ (time period(s) service charges# )o" I understand that all the e%uipment is
"or'ing smoothly# *lease let me assure you that "e "ill continue to stand &y our
product !or the !ull ___ (time period)#

Sincerely,

(name)
(title)