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Issuy - 1 Murks

1. ExpIuIn LIe ImporLunce oI quuIILy us compeLILIve weupon. DIscuss In deLuII vurIous quuIILy dImensIons Ior
producL und servIce.
z. DIscuss LIe concepL, deIInILIons, Irumework, IIsLory und evoIuLIon oI TQM. BrIeIIy expIuIn LIe beneIILs und
cosLs oI TQM
. WrILe u noLe on convenLIonuI quuIILy munugemenL Vs. TQM. DIscuss LIe cusLomer suppIIer Iocus In TQM
q. DIscuss In deLuII LIe quuIILy sysLems uwurds und guIdeIInes sucI us SO, MBNQA und EQM

1. DIscuss In deLuII vurIous LooIs oI TQM sucI us HIsLrogrum, Run cIurLs, Cuuse und eIIecL dIugrum, PureLo`s
cIurL und Process cupubIIILy meusuremenL
z. ExpIuIn LIe unuIyLIcuI LooIs oI TQM sucI us Process muppIng, RegressIon unuIysIs, Resource uLIIIzuLIon und
cusLomer servIce unuIysIs
. WIuL do you meun by quuIILy ImprovemenL? WrILe u noLe on quuIILy ImprovemenL LooIs und LecInIques sucI
us QuuIILy cIrcIes, orced IIeId unuIysIs und Ive S`s
q. ExpIuIn LIe IoIIowIng conLroI LooIs
u. NeLwork DIugrum b. TIe PDCA cycIe c. MIIesLone Trucker DIugrum

1. BrIeIIy dIscuss LIe quunLILuLIve LecInIques oI TQM - MEA, SPC, QD, und DOE
z. WrILe u noLe on quuIILuLIve LecInIques oI TQM sucI us BencImurkIng, BuIunce Score Curd, und SuIes &
operuLIons pIunnIng
. ExpIuIn In deLuII sIgnIIIcunce und Lypes oI TugucII meLIods oI ImprovIng quuIILy wILI specIuI empIusIs on
QuuIILy Ioss IuncLIon und orLIogonuI urruys.

1. DIscuss LIe concepL, objecLIves, und Irumework oI sIx sIgmu. WIuL ure LIe roIes und responsIbIIILIes Ior sIx
sIgmu orgunIsuLIon?
z. WIuL ure LIe cosLs und beneIILs oI sIx sIgmu? ExpIuIn LIe probIem soIvIng upproucI oI sIx sIgmu by empIoyIng
LIe DMAC modeI.

1. DIscuss LIe sIgnIIIcunce und ImpIemenLuLIon oI TQM In LIe servIce orgunIsuLIon
z. ExpIuIn In deLuII LIe Irumework Ior ImprovIng servIce quuIILy. WIuL ure LIe modeIs Lo meusure servIce quuIILy
progrum?
. WrILe brIeIIy LIe roIe oI TQM In HeuILIcure servIce, HoLeIs und InuncIuI ServIces sucI us bunks, nvesLmenL
Compuny und muLuuI Iunds.












Short 2 Marks
1. nspecLIon
z. SQC Vs. QuuIILy Assurunce
. QuuIILy dImensIons
q. SO qooo Vs. SO 1qooo
. ScuLLer DIugrum Vs. CIeck sIeeL
6. TIe Ive WIy`s
;. KuIzen Vs. JT,
8. Rudur CIurL Vs. GunLL CIurL
q. QuuIILy by desIgn Vs. MonLe CurIo TecInIque
1o. Kunbun
11. AcLIvILy bused cosLIng
1z. SIgnuI Lo noIse ruLIo
1. PurumeLer DesIgn Vs. ToIerunce desIgn
1q. SmuIIer-LIe-besL Vs. urger-LIe-besL
1. IsL puss yIeId
16. CosL oI poor quuIILy
1;. BIuck beILs Vs Green beILs
18. CIumpIons
1q. SERVQUA
zo. TQM In MuLuuI Iund compuny