Tavon E.

Henley
7961 River Rock Way, Curtis Bay, Maryland, 21226
Cell-443-703-0!3
"avon#enley$y%ail&co%
Objective
"o o'tain a (osition in Co%%unications and related )ields to su((ort t#e %ission and
*oals o) t#e +nited ,tates -e(art%ent o) .eterans /))airs
Summary of Qualifications
01cellent %otivator 2it# a (roven a'ility to 'uild and 2ork colla'oratively in a
stron* tea% conce(t environ%ent and inde(endently&
3ocused, detail oriented, and a'le to ada(t e))ectively to c#allen*es and e%er*ency
situations&
Well-develo(ed skills in (rioriti4in*, or*ani4ations, decision %akin*, ti%e
%ana*e%ent, and ver'al52ritten co%%unication skills&
,tron* inter(ersonal skills and (roven success in initiatin*, (ro%otin* and
%aintainin* inter(ersonal relations&
/'le to deal courteously, (ro)essionally, and tact)ully 2it# t#e *eneral (u'lic in a
variety o) circu%stances&
Relevant Experience
Floor Specimen Collector, Balti%ore, Maryland, 6anuary 2012-7resent
8contractor9 R0-B/: ,olutions - .eterans /))airs Medical Center
7rovide ti%ely re(ort lo*s&
Collect Bio-#a4ardous s(eci%en and 2aste&
Maintain s#o( to ensure and clean and sa)e environ%ent&
Fire atc! "ana#er, Balti%ore, Maryland, 3e'ruary 2011--ece%'er 2012
8contractor9 Cain Contractin* ;nc&,- .eterans /))airs Medical Center
7rovided routine revie2 o) construction 2ork site areas&
<(erated %ulti-line tele(#one syste%s to receive and connect inco%in* and out*oin*
calls )ro% *eneral contactors to )ield sta))&
Maintained a record o) all calls )or su((lies and %aterials needed )or (ro=ect&
7rovided daily sa)ety re(orts&
;nitiated (#one calls to lead security (ersonnel and .eteran /))airs (olice aut#orities
on e%er*ency related calls&
Monitored and revie2 sa)ety c#eck-(oints #ourly&
<(erated e>ui(%ent suc# as (rinters, )ront desk tele(#one syste%s, and ot#er
%onitorin* e>ui(%ent as needed&
3urnis#ed in)or%ation to custo%ers and e%(loyers re*ardin* sta)) and or*ani4ational
)unctions&
$utomotive %orter, -undalk, Maryland, 3e'ruary 2010-/u*ust 2010
?orris 3ord
Was#ed cars and trucks&
,et u( and %onitor con)erence calls 'et2een %ana*e%ent sta)) and custo%ers&
3ueled and stocked cars )or (otential 'uyers&
"rained ot#er (ersonnel in t#e (ro(er use o) various e>ui(%ent&
7rovided custo%er service&
Mana*ed service desk&
&ietary $i', /'in*don, Maryland, ,e(te%'er 200-/u*ust 2009
@orien Riverside ?ursin* Ao%e
-evelo(ed )ood services sc#edule )or tenants&
7rovided e%(loyee relations5custo%er service to a variety o) di))icult calls re>uirin*
(ersonal attention to e%(loyees re*ardin* t#reatenin*, a'usive, and ot#er (ersonal
issues&
Modi)ied and %aintained o(eration %anuals, re)erence 'ooks, and (lans (ertainin* to
(ro*ra%s and syste%s used in various (ro=ects&
Maintained, listed, and %onitored inco%in* and out*oin* tele(#one records&
7rovided custo%er service to seniors&
"rans(orted (atients to and )ro% a((oint%ents and t#rou*#out t#e )acility&
E'ucation
Co%%unity Colle*e o) Catonsville, /ir2ay "ra))ic Control, 2011-7resent
Mil)ord /cade%y, :eneral ,tudies, 20010-2011,
-undalk Ai*# ,c#ool, /u*ust 2006-May 20010,
References available upon re(uest