Addresses client by name and introduces self to client 9 Uses a clean paper towel turns on faucet at sink 9 Sets water to warm temperature 9 Wets wrists and hands thoroughly 9 Applies soap to hands 10 Lathers all surfaces of wrists, hands and fingers producing friction for at least 20 seconds keeping hand lower than the elbows and the fingertips down 9 Cleans fingernails by rubbing fingertips against palm of the opposite hand 9 Rinses all surfaces of wrists hands and fingers keeping hands lower than the elbows and the fingertips down 9 Uses clean dry paper towels to dry al surfaces of hands wrists fingers and then disposes of paper towels into waste container. Does not touch waste container or paper towel dispenser 9 Uses clean dry paper towels to turn off faucet then disposes of paper towels into waste container or uses knee/foot control to turn off faucet 9 Does not touch inside of sink at any time 9 Total points 100