Key Metrics 2013

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Key Metrics 2013 - Fitra
1. Financial Return
Toner and Spare Part Maintenance
- We used refill toner for LaserJet Printer in the hotel with competitive price and got free maintenance
from the supplier.
2. Our People
Attend Online Training related with IT
- Until this month, there is no online training from Corporate. But there are Technology manager meeting at
6-8 November 2013.
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3. Guest Experience
Monitor Heartbeat on daily basis in related with internet.
- Every Day checking the heartbeat scores for internet, and do the spot check to the rooms which got low
scores).
Refresh Training for Internet Troubleshooting in every 3 months
- Intertouch refresh training at 12
th
July 2013 next will be In october 2013.
4. Responsible Business
CSA Checklist Consistency
- Once in two weeks checking the IT CSA points.
Key Metrics 2013 - Fitra