Beauty is not about looks make-up or clothes, True beauty comes

from being yourself. The more you show who you really are the
prettier youll be.
Used to make claims due to unsatisfactory
work or products by companies that have
contracted another party to complete work.
A persuasive letter sent by a customer to a
business or agency to identify a problem
with a product or service.
A message designed to inform its recipient
about the writers dissatisfaction with a
product or service.

All the necessary details
should be described in a
logical order
formal and with a
serious tone
Politely request
specific action
in your closing
calm and polite
facts and good
reason
straightforward
statement about
the problem

A good claim letter consists of 4 parts :
1. Opening Information
2. Problem
3. Request
4. Closing

Drivers Co.
3489 Greene Ave.
Olympia, WA 98502
August 17, 2001

Richard Brown, President
Document Makers
Salem, MA 34588

Dear Mr. Brown:

We hereby inform you that we have received our order on time. However,
after we check it, it turns out that there is some stuff that does not comply with
our orders and some others were damaged.

We hope that you can check them out and replace the damaged stuff as soon
as possible.

We look forward to hearing from your shortly.


Yours truly,


(signature here)


Thomas R. Smith,
Director