Jennifer Melendez

3515 McShane Way

Dundalk, MD 21222
410-240-2082
jenmelendez5591@yahoo.com
CUSTOMER SERVICE PROFESSIONAL
To obtain a position in the business administration filed where I can utilize my work
experience and education to improve companys operation

Profile More than 7 years successful experience in customer service and
support with recognized strengths in account maintenance,
problem-solving and trouble-shooting
Bilingual- English and Spanish
Possess solid computer skills.
Excellent working knowledge of Microsoft Word, PowerPoint, Excel,
and Access
Cash handling experience for more than 7 years
Ability to train, motivates, and supervises employees
Develops the daily huddle and makes a plan for associates

Achievements Make more profit for the overall banking center
Open accounts daily for new customers and provide solutions to all
customer banking needs
Manage company time to provide more productivity
Created customer satisfaction surveys to benefit the community and
the overall banking center

Employment Bank of America 2012-Present
Commercial Teller
Work with merchants/ business owners, responsible
for more than 3,800 individual and corporate accounts.
Support sales reps in opening new accounts and
upgrading existing service.
Quickly and effectively solve customer challenges.
Maintain quality control/satisfaction records,
constantly seeking new ways to improve customer
service.



Mars Supermarkets Inc. 2007-2011

Client Support
Cross trained in different departments to meet the
customer needs

Worked as a shift leader
Be able to do inventory and order product
Make sure store had enough stock


Education Community College of Baltimore County (2013-
Present)
Working on Associates Degree in Business
Administration

1990






References available upon request