helping to develop or update customer service and procedures to clugue

managing or leading a team of customer services staff

handling more complex enquiries and complaints
authorising refunds or other compensation to customers as company police
making sure accurate records are kept of communications with customers
analysing key management information to see how well customers are being served
helping to train and appraise new staff
keeping up to date with developments in customer service, for example data prote
ction act.