Published by ER/IM 0964 BU TV Consumer Care, the Netherlands Subject to modification EN 3122 785 18500

2009-May-29

Copyright 2009 Koninklijke Philips Electronics N.V.

All rights reserved. No part of this publication may be reproduced, stored in a
retrieval system or transmitted, in any form or by any means, electronic, mechanical,
photocopying, or otherwise without the prior permission of Philips.
Colour Television Support
ComPair
Contents Page Contents Page
1. Revision List 2
2. Introduction 2
3. What you need 2
4. How to install 2
5. How to connect 10
6. How to use 10
7. Appendix 12
User Manual
Revision List EN 2 ComPair 1.
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1. Revision List
Manual xxxx xxx xxxx.0
First release.
2. Introduction
ComPair (Computer Aided Repair) is the Service Diagnostics
Tool provided to Authorised Service Workshops for repairing
Philips TVs. Only the 2nd generation ComPair interface
(ComPair II) is currently supported and depicted in this
manual.
ComPair has the following scope:
Automatic diagnostics
Detailed diagnostics
Software upgrading
Quick testing
Display testing
Direct access to the NVM for service alignments
Fast new product learning.
It offers the following key features:
Direct software upgrade
Communication with the micro-controller via I
2
C-bus or
UART
Automatic error detection by reading the error buffer and IC
registers
Problem explanation and guidance through the defective
set.
Additional features are:
EEPROM Read/Write (also DDC and EDID) and NVM
editor
Step-by-step startup
Instant access to service modes
Connection to PC via USB
Powered via USB
Optional: 5V DC supply possible for stand-alone mode
Supports UART signals (0V .. +3V3/+5V and -15V ...+15V)
Supports I
2
C signals to
- S-VHS plug
- jack plug
- HDMI (with buffer); for direct I
2
C access to the EDID
EEPROM
Supports infrared signals (RC5, RC6 protocol):
- reception
- transmission
- IR-blaster connection via 4-pole headphone connector
Upgradeable firmware.
3. What you need
The entire package consists of:
ComPair II interface, order number 3122 785 91020
The latest ComPair application setup file (Update20xx-
x.exe), downloadable from the Philips Service web portal.
The manual/fault-finding tree (*.CPZ file), developed for
each different chassis, downloadable from Philips Service
web portal. They need to be updated on a regular basis !!
The connection cable between the ComPair II interface
and the TV set. For the correct order number, refer to the
Service Manual and the Appendix.
4. How to install
4.1 ComPair software installation
1. Close all other programs on your PC
2. Run Update20xx-x.exe
3. Follow the instructions
4. After the software has been installed, you have to restart
your computer if the installation askes for it. After that, you
can launch ComPair.
4.2 Manual/Fault finding tree installation
4.2.1 Manual/Fault finding tree download
The Manual/Fault finding tree (*CPZ files) have to be updated
on a regular basis. Make sure you always use the latest file
available!
To download:
Open the servicer website
Download the latest *.CPZ file; refer to figure 4-1 Download
CPZ file
Browse to the \ComPair Data\CPZ\ folder and click Save;
refer to figure 4-2 Save CPZ file.
note: When ComPair is installed for the first time select for
save as type: All Files(*.*)
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Figure 4-1 Download CPZ file
Figure 4-2 Save CPZ file
4.2.2 Manual/Fault finding tree installation
After this, you have to install the Manual/Fault finding tree.
1. Startup ComPair
2. Click on the open icon [1]; refer to figure 4-3 List currently
installed Manuals
3. In the pop-up box Service Manuals, you will find a list of
current Manuals/fault finding trees that are currently
installed on your system. The manual you just downloaded
is not in this list, therefore you have to click Install/
Remove/Back up [2]. This will automatically launch the
ComPair Manual Installer (refer to figure 4-4 ComPair
Manual Installer).
Figure 4-3 List currently installed Manuals
Figure 4-4 ComPair Manual Installer
The ComPair Manual Installer generates a list with currently
installed Manuals/fault finding trees. It compares the data of
these previous installed Manuals with data in the \ComPair
Data\CPZ\ folder (where you put the Manuals you just
downloaded and which you want to install). It then generates
additional information for each manual using the following
colour scheme:
Black: the same Manual is already installed on your
system.
Blue: this Manual is currently not installed on your system;
install it by clicking Install [1] to use it in ComPair.
Green: the same Manual but with a lower version is
already installed on this system.
Red: the *.CPZ file of this Manual is no(t) (longer) available
on your system and therefore the Manual cannot be re-
installed after removal, without downloading a new *.CPZ
file from the Servicer Website. To avoid this problem: by
clicking Back up [2] you will create a new *.CPZ file in the
1
2
1
2
3
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\ComPair Data\CPZ\ folder that you could use for future re-
installation. Then you can remove the installed version for
disk saving purposes, by clicking Remove [3].
Magenta: The same manual with the same version
number but in a different language is already installed on
your system.
Grey: the same manual with a newer version number is
already installed on your system. You are advised not to
install it.
4.3 Manual/Fault finding tree backup
In order to save space on your hard disk you can backup your
ComPair fault finding files. When you want to use the fault
finding tree after backup, you must reinstall it as described in
paragraph 4.2.2
1. Startup ComPair
2. Click on the open icon [1]; refer to figure 4-3 List currently
installed Manuals
3. In the pop-up box Service Manuals, you will find a list of
current Manuals/fault finding trees that are currently
installed on your system. The manual you just downloaded
is not in this list, therefore you have to click Install/
Remove/Back up [2]. This will automatically launch the
ComPair Manual Installer (refer to figure 4-4 ComPair
Manual Installer).
4. In the the ComPair Manual Installer Click on Back up [2].
5. After the back up the fault finding tree will become blue in
the manual list. Now you can select Remove [3] to clear
the space on your local drive.
4.4 Driver installation of the ComPair interface
Connect the ComPair II interface to a free USB port. After a
while the Found New Hardware wizard will start. Refer to
figure 4-5 Driver Installation -1- and 4-6 Driver Installation -2-,
and tick the boxes as indicated.
Figure 4-5 Driver Installation -1-
Figure 4-6 Driver Installation -2-
Use the browse button to select the folder on your computer
where ComPairII.inf was installed. In this example we use the
path C:\Program Files\ComPair3.0\Driver. Refer to figure 4-7
Driver Installation -3- and 4-8 Driver Installation -4-.
Figure 4-7 Driver Installation -3-
Figure 4-8 Driver Installation -4-
The driver is not digitally signed. Therefore the message
appears as shown in figure 4-9 Driver Installation -5-. Click
Continue Anyway. Refer also to figure 4-10 Driver Installation
-6-.
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Figure 4-9 Driver Installation -5-
Figure 4-10 Driver Installation -6-
To verify is the driver installation has been successful, the
following check can be made.
Open the System Properties window by holding down the
key and pressing Pause/Break
Click the Hardware tab [1] and choose Device manager
[2]
Click on the + -sign in front of Ports [3] and verify that
ComPair II [4] is present.
Refer to figure 4-11 System Properties and 4-12 Device
Manager.
Figure 4-11 System Properties
Figure 4-12 Device Manager
An additional check can be done by disconnecting and
reconnecting the interface to the USB bus of the PC.
At the moment of reconnecting the interface, the Power LED
will go on and the Link/Activity LED will blink 4 times. Once
the interface is initialised on the USB bus, the Link/Activity
LED will remain on.
4.5 Settings in ComPair
Select the ComPair II interface in ComPair via the Settings
button [1] in the ComPair button bar. Select option ComPair II
via USB [2]. Refer to figure 4-13 ComPair interface setting.
1
2
3
4
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Figure 4-13 ComPair interface setting
4.6 Communication check
When a ComPair manual is loaded a communication check can
be executed as follows:
launch ComPair and check in the Status Panel the firmware
version of the interface.
Refer to figure 4-14 Communication check.
Figure 4-14 Communication check
4.7 Upgrading the firmware
4.7.1 Installing the flash driver for the ComPair interface
When you want to use the ComPair interface for the first time
you must install the flash drivers for the interface by following
this paragraph.
Install the latest version of the FLIP software, downloadable
from http://www.atmel.com/dyn/resources/prod_documents/
flip-2_4_6.zip. Install the software.
Disconnect and open the ComPair interface and switch the
applicable DIP-switch (no. 5) to the ON position as shown in
figure 4-15 Flash driver installation -1-.
Figure 4-15 Flash driver installation -1-
Connect the PC to the ComPair interface via the USB cable
and start-up the FLIP software. Select No, not this time and
click on next as shown in figure 4-16 Flash driver installation
-2-.
Figure 4-16 Flash driver installation -2-
Select the option,Install from a list or specific location
(Advanced), as shown in figure 4-17 Flash driver installation -
3-.
Figure 4-17 Flash driver installation -3-
Click on Browse and select \Program files\ATMEL\FLIP
2.4.6\usb\., as shown in figure 4-18 Flash driver installation
-4-.
1
2
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Figure 4-18 Flash driver installation -4-
Windows is copying driver files to the system directory, as
shown in figure 4-19 Flash driver installation -5-.
Figure 4-19 Flash driver installation -5-
The driver we made is not digitally signed. Therefore the
message appears as shown below. Press Continue Anyway,
as shown in figure 4-20 Flash driver installation -6-.The
hardware is correctly be installed now.
Figure 4-20 Flash driver installation -6-
Disconnect the interface from the PC and set the DIP-switch
back to its original position (OFF).
Note: DIP-switch 5 should be in the OFF position during
normal operation.
Now reconnect the ComPair interface to the PC with the USB
cable, and the interface should be ready to use and should be
recognised automatically by Windows.
4.7.2 Firmware download for the interface
The Firmware version must be updated on a regular basis.
Make sure you always use the latest file available!
To download:
Open the servicer website
Download the latest firmware file; refer to figure 4-21
Download Firmware file
Browse to the folder where you want to store the firmware
and click Save; refer to figure 4-22 Save Firmware file.
Unzip the downloaded file in the same folder. The hex-file
is the actual upgrade file.
Figure 4-21 Download Firmware file
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Figure 4-22 Save Firmware file
4.7.3 Firmware installation of the ComPair interface
Install the latest version of the FLIP software, downloadable
from http://www.atmel.com/dyn/resources/prod_documents/
flip-2_4_6.zip. Install the software.
Disconnect and open the ComPair interface and switch the
applicable DIP-switch (no. 5) to the ON position as shown in
figure 4-23 Firmware upgrade -1-.
Figure 4-23 Firmware upgrade -1-
Connect the PC to the ComPair interface via the USB cable
and start-up the FLIP software. Click on the first icon from the
left and select the device: AT89C5132 as shown in figure 4-24
Firmware upgrade -2-.
Figure 4-24 Firmware upgrade -2-
Click on the second icon starting from the left, select USB and
click Open on the small window, as shown in figure 4-25
Firmware upgrade -3-.
Figure 4-25 Firmware upgrade -3-
Click on the Book icon with a down arrow and choose from
the folder where you saved and unzipped the file CompairII
x.x.x.x HW4.hex, as shown in figure 4-26 Firmware upgrade -
4-.
Figure 4-26 Firmware upgrade -4-
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Click on Run as shown in figure 4-27 Firmware upgrade -5-
and wait until the end of the flashing process, this should take
approximately 30 s.
Figure 4-27 Firmware upgrade -5-
Disconnect the interface from the PC and set the DIP-switch
back to its original position (OFF).
Note: DIP-switch 5 should be in the OFF position during
normal operation.
Now reconnect the ComPair interface to the PC with the USB
cable, and the interface should be ready to use and should be
recognised automatically by Windows.
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5. How to connect
Refer to figure 5-1 ComPair connections.
Figure 5-1 ComPair connections
6. How to use
6.1 Introduction
When using ComPair, we consider two different entities:
ComPair browser: the software program used to navigate
within the Manuals
ComPair Manuals: the files (*.CPZ) that contain the repair
database (faultfinding tree).
6.2 Status check
Launch ComPair and select the chassis you want to repair, as
indicated in figure 6-1 Chassis select and click Open.
Ensure you have downloaded the applicable Manual/Fault
finding tree (*.CPZ file) and correctly installed as earlier
described.
Figure 6-1 Chassis select
This will launch the ComPair browser. The status panel gives
you detailed information about chassis and manual version;
refer to figure 6-2 Status panel.
E_06532_036.eps
150208
TO
UART SERVICE
CONNECTOR
TO
UART SERVICE
CONNECTOR
TO
I2C SERVICE
CONNECTOR
TO TV
PC
HDMI
I
2
C only
Optional power
5V DC
ComPair II Developed by Philips Brugge
RC out
RC in
Optional
Switch
Power Mode Link/
Activity
I
2
C
ComPair II
Multi
function
RS232 /UART
1
2
3
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Figure 6-2 Status panel
Under Tools > Settings > tab ComPair II Settings you will
find details about the communication between interface and
TV. This is important for problem solving, when the set is not
communicating with the ComPair interface. Refer to figure 6-3
Settings.
Figure 6-3 Settings
6.3 NVM editing
With the ComPair tool, it is possible to read/modify the NVM
contents. You can do that in two different ways:
All addresses or a range of addresses at a time
One single address at a time.
6.3.1 All addresses or a range of addresses at the same time
Reading
Click on the NVM-editor opening icon
Click Read
Enter description for the NVM content that will be added as
a header in your local copy (mandatory)
Click Save.
You can specify a range of addresses. Refer to figure 6-4 NVM
editor reading.
Figure 6-4 NVM editor reading
Once the NVM content is stored locally on your computer, the
file can be opened with a text editor and edited. The edited file
can then be used to overwrite the EEPROM in the set by
following the instructions for writing:
Writing
Click on the NVM-editor opening icon
Click Load
Select the file on your computer system
Click Write.
Refer to figure 6-5 NVM editor writing.
Figure 6-5 NVM editor writing
6.3.2 One single address at a time
In the pull-down menu Tools > ComPair Tools > NVM
editor you can also choose the option to edit one single NVM
byte at a time. Refer to figure 6-6 NVM editor single address.
Figure 6-6 NVM editor single address
6.4 Service Remote Control
The pull-down menu Tools > ComPair Tools > Service
Remote will simulate a Remote Control, using the ComPair
1
2
3
1
2
3
Appendix EN 12 ComPair 7.
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interface as a IR transmitter. Refer to figure 6-7 Service
Remote Control.
Note: The Servive Remote Control is not available for all
chassis.
Figure 6-7 Service Remote Control
6.5 User Options
After the appropriate chassis has been selected, you can,
depending on the chassis, choose one of the following options:
Software upgrades
Programming
Quick tests
Structured diagnostics
Standard Operating Procedures (SOPs).
It should be noted that the TV has to be in ComPair Mode in
order to communicate with ComPair. Normally, the set is put in
ComPair mode automatically by ComPair. When necessary,
you will be prompted to execute appropriate actions.
Each chassis has its own fault finding tree, therefore you
should follow the instructions given by ComPair.
6.5.1 Software Upgrades
This gives detailed instructions to flash IC(s).
6.5.2 Programming
Reprogramming the contents of the NVM as earlier described,
in particular for instance the model no., production code, SSB
12nc, display code, display 12nc, etcetera. Used in the event of
a board swap, or if you want to overwrite the current NVM
contents with the default contents, where the items mentioned
above should be changed manually.
6.5.3 Quick Tests
Here all separate tests and commands are summarized with no
or just little information. Select this when you already know the
chassis very well or when you know in which part the fault is
located.
6.5.4 Structured Diagnostics
This will not be supported for the newest chassis. For the older
chassis, this guides you through the complete repair
procedure. Reading the error codes, status registers, switching
on/off test patterns is done automatically in a logical way. For a
board-swap scenario, this option should not be selected.
6.5.5 Standard Operation Procedures
ComPair has established a set of procedures that must be
followed in carrying out a repair in a given situation. These
procedures are called Standard Operating Procedures or
SOP's. When you click on the information link next to the
separate procedures, you can find an explanation of that
particular procedure.
7. Appendix
7.1 Cable Overview
Follow the link to open the last version of the Cable Overview.
7.2 Feature List
Follow the link to open the latest version of the Feature List.
Appendix EN 13 ComPair 7.
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