discussing: traits (physical and emotional) background information Motivation what does the character want Conflict what is the problem Resolution how is the conflict solved Red hair !"" "# years old Thinks she is ugly $at %nows how to drive &elpful 'orks at (ladstone!s )hoes *ives in Chicago +ad is alcoholic Mom is sarcastic ,est friend is -pal .ndependent Mrs/ (ladstone!s driver %nowledgeble Caring 0enna wants a red car so she can be independent/ 0enna wants to help her grandmother with her memory since she has 1l2heimer!s/ 0enna wanted all her problems to end/ $or e3ample4 her drunk dad and her grandmother with 1l2heimer!s/ )he does not have enough money to buy it/ &er grandmother can barely remember her name/ &er dad comes to town and turned her world upside down/ )he works for Mrs/ (ladstone as her driver/ 0enna visits her every week and shows her grandmother the memory book she made for her/ )he begs her mom to accept Mrs/ (ladstone!s offer so she can escape her problems for at least # weeks/