Goal

Reduce the bill drop time to 7 days or less

Minimize the loss or misplacement of transcriptions
Root-Cause Analysis


Why?
Why?
Why?
Why?
Why?

ASSIGNMENT SUBMISSION FORM

Course Name: Total Quality Management & Lean Production
Assignment Title: Group Assignment 1 (A3 Report)
Submitted by: Group B1
The bill drop time is higher than desirable
Patient chart coding is delayed in many instances
Difficult for HIM staff to manage patient charts
Pathway complexity makes it difficult to match charts to
transcripts
Person responsible not able to find transcripts in several instances
System lacked clear signals to indicate completed dictations and
transcripts