ImagePASS H1 Color Network Printer Unit H1 Service Guide PDF

imagePASS-H1, Color Network Printer Unit-H1
A guide for service technicians

EFI Part Number: 45054973
12 May 2006

Service Guide
Copyright 2006 Electronics for Imaging, Inc. and Canon, Inc. All rights reserved.
This product documentation is protected by copyright, and all rights are reserved. No part of
it may be reproduced or transmitted in any form or by any means for any purpose without
express prior written consent from Electronics for Imaging, Inc. (EFI), except as expressly
permitted herein. Information in this document is subject to change without notice and does
not represent a commitment on the part of EFI.
This product documentation is provided in conjunction with the EFI software (Software)
and any other EFI product described in this documentation. The Software is furnished under
license and may only be used or copied in accordance with the terms of the Software License
Agreement set forth below.

Patents

This product may be covered by one or more of the following U.S. Patents:
4,716,978, 4,828,056, 4,917,488, 4,941,038, 5,109,241, 5,170,182, 5,212,546, 5,260,878,
5,276,490, 5,278,599, 5,335,040, 5,343,311, 5,398,107, 5,424,754, 5,442,429, 5,459,560,
5,467,446, 5,506,946, 5,517,334, 5,537,516, 5,543,940, 5,553,200, 5,563,689, 5,565,960,
5,583,623, 5,596,416, 5,615,314, 5,619,624, 5,625,712, 5,640,228, 5,666,436, 5,745,657,
5,760,913, 5,799,232, 5,818,645, 5,835,788, 5,859,711, 5,867,179, 5,940,186, 5,959,867,
5,970,174, 5,982,937, 5,995,724, 6,002,795, 6,025,922, 6,035,103, 6,041,200, 6,065,041,
6,112,665, 6,116,707, 6,122,407, 6,134,018, 6,141,120, 6,166,821, 6,173,286, 6,185,335,
6,201,614, 6,215,562, 6,219,155, 6,219,659, 6,222,641, 6,224,048, 6,225,974, 6,226,419,
6,238,105, 6,239,895, 6,256,108, 6,269,190, 6,271,937, 6,278,901, 6,279,009, 6,289,122,
6,292,270, 6,299,063, 6,310,697, 6,321,133, 6,327,047, 6,327,050, 6,327,052, 6,330,071,
6,330,363, 6,331,899, 6,340,975, 6,341,017, 6,341,018, 6,341,307, 6,347,256, 6,348,978,
6,356,359, 6,366,918, 6,369,895, 6,381,036, 6,400,443, 6,429,949, 6,449,393, 6,476,927,
6,490,696, 6,501,565, 6,519,053, 6,539,323, 6,543,871, 6,546,364, 6,549,294, 6,549,300,
6,550,991, 6,552,815, 6,559,958, 6,572,293, 6,590,676, 6,606,165, 6,633,396, 6,636,326,
6,643,317, 6,647,149, 6,657,741, 6,662,199, 6,678,068, 6,707,563, 6,741,262, 6,748,471,
6,753,845, 6,757,436, 6,757,440, RE33,973, RE36,947, D341,131, D406,117, D416,550,
D417,864, D419,185, D426,206, D439,851, D444,793.

Trademarks

Auto-Count, ColorCal, ColorWise, Command WorkStation, DocBuilder Pro, EDOX, EFI,
Fiery, the Fiery logo, Fiery Driven, the Fiery Driven logo, Fiery Spark, MicroPress, OneFlow,
Printcafe, PrinterSite, PrintMe, Prograph, Proteus, RIP-While-Print, Splash, and Spot-On are
registered trademarks of Electronics for Imaging, Inc. in the U.S. Patent and Trademark Ofce
and/or certain other foreign jurisdictions. Bestcolor is a registered trademark of Best GmbH in
the U.S. Patent and Trademark Ofce.
ADS, AutoCal, Balance, Build, Digital StoreFront, DocStream, Fiery Link, Fiery Prints,
FreeForm, Hagen, Intelligent Device Management, Logic, PrintFlow, PrintSmith, PrintSmith
Site, PSI, PSI Flexo, RIPChips, Scan, SendMe, VisualCal, WebTools, the EFI logo, the Fiery
Prints logo, and Essential to Print are trademarks of Electronics for Imaging, Inc. Best, the Best
logo, Colorproof, PhotoXposure, Remoteproof, and Screenproof are trademarks of Best
GmbH.
All other terms and product names may be trademarks or registered trademarks of their
respective owners, and are hereby acknowledged.
Canon is a registered trademark of Canon, Inc.

Legal Notications

APPLE COMPUTER, INC. (APPLE) MAKES NO WARRANTIES, EXPRESS OR
IMPLIED, INCLUDING WITHOUT LIMITATION THE IMPLIED WARRANTIES OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, REGARDING
THE APPLE SOFTWARE. APPLE DOES NOT WARRANT, GUARANTEE, OR MAKE
ANY REPRESENTATIONS REGARDING THE USE OR THE RESULTS OF THE USE
OF THE APPLE SOFTWARE IN TERMS OF ITS CORRECTNESS, ACCURACY,
RELIABILITY, CURRENTNESS, OR OTHERWISE. THE ENTIRE RISK AS TO THE
RESULTS AND PERFORMANCE OF THE APPLE SOFTWARE IS ASSUMED BY YOU.
THE EXCLUSION OF IMPLIED WARRANTIES IS NOT PERMITTED BY SOME
STATES. THE ABOVE EXCLUSION MAY NOT APPLY TO YOU.

IN NO EVENT WILL APPLE, ITS DIRECTORS, OFFICERS, EMPLOYEES OR AGENTS
BE LIABLE TO YOU FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT
DAMAGES (INCLUDING DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS
INTERRUPTION, LOSS OF BUSINESS INFORMATION, AND THE LIKE) ARISING
OUT OF THE USE OR INABILITY TO USE THE APPLE SOFTWARE, EVEN IF APPLE
HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. BECAUSE SOME
STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATIONS MAY
NOT APPLY TO YOU.

Apples liability to you for actual damages from any cause whatsoever,
and regardless of the form of the action (whether in contract, tort [including negligence], product
liability, or otherwise), will be limited to $50.
PANTONE

Colors displayed in the Software or in the documentation may not match
PANTONE-identied standards. Consult current PANTONE Color Publications for accurate
color. PANTONE

and other Pantone, Inc. trademarks are the property of Pantone, Inc.
Pantone, Inc., 2001. Pantone, Inc. is the copyright owner of PANTONE color data and/or
software.
This product includes software developed by the Apache Software Foundation (www.apache.org).

SOFTWARE LICENSE AGREEMENT

This is a legal agreement between you and Electronics for Imaging, Inc. (Electronics for
Imaging), which is the supplier of the software and updates and upgrades thereto (Software)
that accompanies this product (Product). Your installation and use of the Software indicates your
agreement to the following terms and conditions. If you do not agree to these terms, do not use
the Software and you may return the unused Software for a refund.
Electronics for Imaging grants to you a non-exclusive limited license to use the Software subject
to the following terms and conditions.
You may:
a. use the Software solely for your own customary business purposes and solely with the Product;
b. use the digitally-encoded machine-readable outline and bitmap programs (Font Programs)
provided with the Product in a special encrypted format (Coded Font Programs) to reproduce
and display designs, styles, weights, and versions of letters, numerals, characters and symbols on
monitor used with the Product (Typefaces) solely for your own customary business purposes;
c. use the trademarks used by Electronics for Imaging to identify the Coded Font Programs and
Typefaces reproduced therefrom (Trademarks); and
d. permanently transfer all of your rights under this Agreement to any recipient of the Product
only as part of a sale or transfer of the Product, provided (i) you retain no copies of the Software
(including any upgrades), (ii) you transfer to the recipient all of the Software (including any
upgrades), the media and printed materials bundled with the Product, and this Software License
Agreement, AND (iii) the recipient agrees to the terms of this Agreement.
You may not:
a. make or have made, or permit to be made, any copies of the Software, Coded Font Programs or
portions thereof, except as necessary for use with the Product purchased by you; provided,
however, that under no circumstances may you make or have made, or permit to be made, any
copies of that certain portion of the Software which has been included on any portion of the
controller board or hardware of the Product;
b. attempt to modify, create a derivative work of, disassemble, decrypt, or reverse engineer the
Software or Coded Font Programs; or
c. rent, sublicense, or lease the Software.

Proprietary Rights

You acknowledge that the Software, Coded Font Programs, Typefaces, and Trademarks are
proprietary to Electronics for Imaging and its suppliers and that title and other intellectual
property rights therein remain with Electronics for Imaging and its suppliers. This Agreement does
not grant you any right to patents, copyrights, trade secrets, trademarks (whether registered or
unregistered), or to any rights or licenses in respect of the Software, Coded Font Programs,
Typefaces, or Trademarks, except as expressly stated above. You may not adapt or use any
trademark or trade name which is likely to be similar to or confusing with that of Electronics for
Imaging or any of its suppliers or take any other action which impairs or reduces the trademark
rights of Electronics for Imaging or its suppliers. The Trademarks may be used only to identify
printed output produced by the Coded Font Programs. At the reasonable request of Electronics
for Imaging, you must supply samples of any Typeface identied with a Trademark.
Condentiality

You agree to hold the Software and Coded Font Programs in condence, disclosing the
Software and Coded Font Programs only to your authorized employees having a need to use
the Software and Coded Font Programs as permitted by this Agreement and to take all
reasonable precautions to prevent disclosure to any third parties.

Remedies

Unauthorized use, copying, or disclosure of the Software, Coded Font Programs, Typefaces, or
Trademarks will result in automatic termination of this license and will make available to
Electronics for Imaging other legal remedies.

Limited Warranty And Disclaimer

Electronics for Imaging warrants that, for a period of ninety (90) days from the date of
installation by you, the Software under normal use will perform without signicant errors that
make it unusable. Electronics for Imagings entire liability and your exclusive remedy under any
and all warranties will be, at Electronics for Imagings option, to use reasonable commercial
efforts to attempt to correct or work around errors, to replace the Software with functionally
equivalent software, or to refund the purchase price of the Software and terminate this
Agreement. Some states do not allow such limitations, so the above limitation may not apply
to you. EFI makes no warranty, implied or otherwise, regarding the performance or reliability
of any third party products.
EXCEPT FOR THE ABOVE EXPRESS LIMITED WARRANTY, ELECTRONICS FOR
IMAGING MAKES AND YOU RECEIVE NO WARRANTIES, REPRESENTATIONS
OR CONDITIONS ON THE PRODUCT, SOFTWARE OR CODED FONT
PROGRAMS, EXPRESS, IMPLIED, STATUTORY, OR IN ANY OTHER PROVISION
OF THIS AGREEMENT OR COMMUNICATION WITH YOU, AND ELECTRONICS
FOR IMAGING SPECIFICALLY DISCLAIMS ANY IMPLIED WARRANTY OR
CONDITION OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE
AND NONINFRINGEMENT OF THIRD PARTY RIGHTS. THE USE,
MODIFICATION, REPAIR, AND/OR INSTALLATION OF ANY THIRD PARTY
PRODUCTS, OTHER THAN AS AUTHORIZED BY ELECTRONICS FOR IMAGING
WILL VOID THE EXPRESS LIMITED WARRANTY ABOVE. SOFTWARE ERRORS
THAT ARISE FROM ACCIDENT, ABUSE, MISAPPLICATION, ABNORMAL USE,
VIRUS, WORM OR SIMILAR CIRCUMSTANCE WILL VOID THE EXPRESS
LIMITED WARRANTY ABOVE. Electronics for Imaging does not warrant that the
operation of the Software will be uninterrupted, secure or error free or that the Software will
meet your specic requirements.

Limitation Of Liability

IN NO EVENT WILL ELECTRONICS FOR IMAGING OR ITS SUPPLIERS BE LIABLE
FOR ANY DAMAGES, INCLUDING LOSS OF DATA, LOST PROFITS, COST OF
COVER, THIRD PARTY CLAIMS OR OTHER SPECIAL, INCIDENTAL,
CONSEQUENTIAL, RELIANCE, EXEMPLARY, PUNITIVE OR INDIRECT
DAMAGES ARISING FROM THE USE OF THE PRODUCT, SOFTWARE OR CODED
FONT PROGRAMS, HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY.
THIS LIMITATION WILL APPLY EVEN IF ELECTRONICS FOR IMAGING OR ITS
SUPPLIERS HAVE BEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. IN
NO EVENT SHALL THE AGGREGATE LIABILITY OF ELECTRONICS FOR
IMAGING AND ITS SUPPLIERS EXCEED THE AMOUNT PAID FOR THE
SOFTWARE. YOU ACKNOWLEDGE THAT THE PORTION OF THE PRICE WHICH
CAN BE ALLOCATED TO THE SOFTWARE REFLECTS THIS ALLOCATION OF
RISK. THESE LIMITATIONS AND EXCLUSIONS APPLY TO THE EXTENT
PERMITTED BY APPLICABLE LAW. BECAUSE SOME STATES/JURISDICTIONS DO
NOT ALLOW THE EXCLUSION OR LIMITATION OF LIABILITY FOR
CONSEQUENTIAL OR INCIDENTAL DAMAGES, THE ABOVE LIMITATION MAY
NOT APPLY TO YOU.

Export Controls

The Software and Coded Font Programs are subject to the export laws and regulations of the
United States, including the United States Export Administration Regulations. You agree that you
will not export, use, disclose, or re-export the Software or Coded Font Programs in any form in
violation of any applicable export laws and regulations, or without the appropriate United States
and foreign government licenses. Your failure to comply with this provision will result in automatic
termination of this license and will make available to Electronics for Imaging other legal remedies.

Government Use

Use, duplication or disclosure of the Software by the United States Government is subject to
restrictions as set forth in FAR 12.212 or DFARS 227.7202-3 -227.7202-4 and, to the extent
required under U.S. federal law, the minimum restricted rights as set out in FAR 52.227-14,
Restricted Rights Notice (June 1987) Alternate III(g)(3)(June 1987) or FAR 52.227-19 (June
1987). To the extent any technical data is provided pursuant to the Agreement, such data is
protected per FAR 12.211 and DFARS 227.7102-2 and to the extent explicitly required by the
U.S. Government, is subject to limited rights as set out in DFARS 252.227.7015 (November
1995) and DFARS 252.227-7037 (September 1999). In the event that any of the above referenced
agency regulations are modied or superseded, the subsequent equivalent regulation shall apply.
The name of the Contractor is Electronics for Imaging, Inc.

Third Party Beneciary

You are hereby notied that Adobe Systems Incorporated, a Delaware corporation located at 345
Park Ave., San Jose, California 95110 (Adobe) is a third-party beneciary to this Agreement to
the extent that this Agreement contains provisions which relate to your use of the Font Programs,
the Coded Font Programs, the Typefaces and the Trademarks licensed hereby. Such provisions are
made expressly for the benet of Adobe and are enforceable by Adobe in addition to Electronics
for Imaging, Inc.

Termination

Without prejudice to any other rights of Electronics for Imaging, your breach of this Agreement
will result in automatic termination of this license and will make available to Electronics for
Imaging other legal remedies. In such event, you must destroy all copies of the Software (including
any upgrades).

General

This Agreement shall be governed by the laws of the State of California. The United Nations
Convention on Contracts for the International Sale of Goods and any other similar convention
does not apply to this Agreement. For all disputes related to the Software, Code Font Programs,
Product and/or this Agreement, you consent to the exclusive personal jurisdiction and venue of
the state and federal courts of California.
This Agreement is the entire agreement held between you and Electronics for Imaging and
supersedes any other communications or advertising with respect to the Software and Coded Font
Programs.
If any provision of this Agreement is held invalid, such provision shall be deemed modied to the
extent necessary to be enforceable and the remainder of this Agreement shall continue in full force
and effect.
If you have any questions concerning this Agreement, please write to Electronics for Imaging, Inc.,
Attn: Licensing Dept. or see Electronics for Imagings web site at www.e.com.
You hereby specically acknowledge that this is a legal agreement between you, the end user, and
Electronics for Imaging, not Canon Inc., with respect to the Software, Font Programs, Coded Font
Programs, Typefaces and Trademarks. Electronics for Imaging has the sole and ultimate liability
for the above limited warranty, and Canon Inc., its subsidiaries or afliates, their agents,
distributors or dealers shall have no liability with respect to the Software, Font Programs, Coded
Font Programs, Typefaces and Trademarks.
If you have any questions, see the EFI web site at www.e.com.
Electronics for Imaging, Inc.
303 Velocity Way
Foster City, CA 94404
USA
Contents

Overview

1
Scope of this guide 1
About the illustrations in this guide 2
Terminology and conventions 2
Tools you will need 2

Precautions

3

Exploded view

6

Accessing the Unit-H1

7

Checking connections

7
External connections 7
Internal connections 8
Power scheme 11

Replacing the Unit-H1 motherboard

12

Replacing Unit-H1 components

18
DIMM 19
BIOS chip 20
Socketed chips 21
Battery 22
CPU cooling assembly 23
Enclosed fan 24
Power supply 25
PORT 80 board 27
Hard disk drive 28

Restoring functionality after service

31

Printing Unit-H1 pages

31
Printing the Conguration page 32
Printing the Test Page 32

Verifying connection to the network

33

System software

35
System software installation reminders 35
Installing system software over the network port 35
Installing system software using a USB ash drive 40

Specications

45
Hardware features 45
Networking and connectivity 45
Safety and emissions compliance 45

Troubleshooting

47
Where problems occur 47
Before you go to the customer site 49
Preliminary on-site checkout 50
Checking connections 50
Checking the network 51
Error messages and conditions 51
Printing to the Unit-H1 55

Index
1
Overview

Overview

The Canon imagePASS-H1 and Canon Color Network Printer Unit-H1 add computer
connectivity and highly efcient PostScript and PCL printing capacity into print engines
and provide support for PCL.

N

OTE

:

The term Unit-H1 is used in this manual to refer to any and all of the following:
imagePASS-H1
Color Network Printer Unit-H1
Generally, the Unit-H1 does not require regular maintenance. The Unit-H1 is shipped
with all necessary software already installed.
Use the procedures in this book to inspect, remove, reseat, or replace major hardware
components and to reinstall system software. Replacement parts for the Unit-H1 are
available from your authorized service support center. You must reinstall system software
if you replace the hard disk drive or receive a more recent version of the system software.
You may also reinstall system software as a way to troubleshoot the system.

Scope of this guide

This service guide describes how to remove or replace major Unit-H1 hardware
components and how to reinstall system software. It also includes product specications
and troubleshooting information. See the Table of Contents for each topic (in bold type)
and each sub topic. Also use the Index to nd the location of specic information.
This service guide does not describe in detail how to install the Unit-H1 into the
print engine or remove it and does not include information about the Unit-H1s
dedicated power supply, power switch connector, PORT 80 board, or cables that do not
connect to the motherboard. For information about these topics, see the documentation
that accompanies the print engine.
This service guide is intended for authorized Unit-H1 and print engine service
technicians installing or servicing the Unit-H1. If you are not an authorized service
technician, do not attempt to install or service the Unit-H1. Electronics for Imaging does
not warrant the performance if the Unit-H1 is installed or serviced by non-authorized
personnel.

N

OTE

:

Unit-H1 customers should not use the technical service documentation. Do not
leave your copy of this service guide at the customer site after you make a
service call.
2
Overview

About the illustrations in this guide

The illustrations in this guide reect the current shipping version of the Unit-H1 at the
time of publication. Components shown in these illustrations are subject to change. To
receive information about any Unit-H1 components that do not match the illustrations
in this guide, contact your authorized service/support center.

Terminology and conventions

The terms replace and replacing are typically used throughout this guide to mean
reinstallation of existing components. Install new components only when necessary.
The term

network administrator refers to the person responsible for maintaining the
network at the customer site.
The term system software refers to the software installed on the Unit-H1 hard disk
drive.
References to other Unit-H1 documents, such as

Conguration and Setup

, on the User
Documentation CD, are displayed in italics.

N

OTE

:

The note format highlights important messages and additional information.
The Caution icon indicates a need for special care and safety when handling the
equipment.

Tools you will need

To install or service the Unit-H1, bring the following tools and parts to the customer site:
ESD wrist grounding strap and antistatic mat
#0 and #1 Phillips head screwdrivers (non-magnetic)
Also bring this guide, documentation for any optional service kits you may be installing,
and any technical notes for the Unit-H1.
3
Precautions

Precautions

Always observe the following general precautions when servicing the Unit-H1 assembly:

1. Report any shipping damage.

If there is any evidence of shipping or handling damage to packing boxes or their
contents, save the damaged boxes and parts, call the shipper immediately to le a claim,
and notify your authorized service/support center.

2. Never alter an existing network without permission.

The Unit-H1 is probably connected to an existing Local Area Network (LAN) based on
Ethernet hardware. The network is the link between the customers computer, existing
laser printers, and other prepress equipment. Never disturb the LAN by breaking or
making a network connection, altering termination, installing or removing networking
hardware or software, or shutting down networked devices without the knowledge and
express permission of the network administrator.

3. Never assign an IP address in Network Setup.

Only the network administrator should assign an IP address to a network device.
Assigning an incorrect IP address to the Unit-H1 can cause unpredictable errors on any
or all devices.

4. Follow standard ESD (electrostatic discharge) precautions while working on the internal
components of the print engine.

Static is always a concern when servicing electronic devices. It is highly unlikely that the
area around the print engine is static-free. Carpeting, leather-soled shoes, synthetic
clothing bers, silks, and plastics may generate a static charge of more than 10,000 volts.
Static discharge is capable of destroying the circuits etched in silicon microchips, or
dramatically shortening their life span. By observing standard precautions, you may avoid
extra service calls and save the cost of a new board.
When possible, work on a ground-connected antistatic mat. Wear an antistatic
wristband, grounded at the same place as the antistatic mat. If that is not possible:
Attach a grounding strap to your wrist. Attach the other end to a good ground.
When you remove an electronic component, place it into an antistatic bag
immediately. Do not walk across a carpet or vinyl oor while carrying an unprotected
board.
Leave new electronic components inside their antistatic bags until you are ready to
install them.
When you unpack the electronic components, touch a metal area of the print engine to
discharge the static on your body. Place the components on a grounded antistatic
surface, component-side up.

5. Avoid exing a printed circuit board, and handle it by opposing edges (not corners) only.
6. Never set a cup of coffeeor any liquidon or near any components or the print device.
4
Precautions

Power Supply Cord Notice

CAUTION:

The power supply cord is used as the main disconnect device. Ensure that the socket-
outlet is located/installed near the equipment and is easily accessible.

ATTENTION :

Le cordon dalimentation doit tre dbranch pour une mise hors tension totale du produit. La prise de
courant doit tre situe ou installe proximit du matriel et tre facilement accessible.

ATTENZIONE:

Il cavo di alimentazione deve essere scollegato per interrompere completamente la corrente. Accertarsi che
la presa di corrente si trovi o sia installata vicino alla macchina e sia facilmente accessibile.

ACHTUNG:

Der Netzstecker dient zur sicheren Trennung des Gertes von der Stromversorgung. Stellen Sie sicher, dass
sich die Steckdose in unmittelbarer Nhe des Gertes bendet und leicht zugnglich ist.

CUIDADO:

El cable de alimentacin elctrica se utiliza como dispositivo de desconexin principal. Asegrese de que el enchufe-
toma est situado/instalado cerca del equipo y que sea fcilmente accesible.

CUIDADO:

O cabo de fora usado como dispositivo principal de desconexo. Assegure-se de que a sada de energia
esteja localizada/instalada prxima ao equipamento e facilmente acessvel.

VOORZICHTIG:

Het netsnoer moet worden uitgetrokken om de stroomvoorziening te onderbreken. Zorg ervoor dat het
stopcontact zich dicht bij het apparaat bevindt en gemakkelijk toegankelijk is.

Lithium Battery Notice

CAUTION:

There is danger of explosion if the battery is replaced with an incorrect type. Replace it
only with the same type recommended by the manufacturer. Dispose of used batteries according to
the manufacturers instructions.

ATTENTION :

Il y a danger dexplosion en cas de remplacement avec le mauvais type de batterie. Remplacer uniquement
avec une batterie du mme type recommand par le constructeur. Les batteries usages doivent tre jetes conformment
aux instructions du fabricant.

ATTENZIONE:

Pericolo di esplosione se la batteria viene sostituita con un tipo non corretto. Usare esclusivamente batterie
del tipo consigliato dal produttore. Lo smaltimento delle batterie deve essere effettuato in base alle istruzioni del produttore.

ACHTUNG:

Es besteht Explosionsgefahr, wenn die Batterien durch einen falschen Batterientyp ersetzt werden. Ersetzen Sie sie
deshalb nur durch denselben, vom Hersteller empfohlenen Typ. Entsorgen Sie leere Batterien entsprechend den Anweisungen
des Herstellers.

CUIDADO

:

Existe peligro de explosin si la batera se sustituye por una de un tipo incorrecto. Sustituya la batera slo por
una batera del mismo tipo que recomienda el fabricante. Deseche las bateras usadas segn las instrucciones del fabricante.

CUIDADO:

H perigo de exploso se a bateria for substituda por outra de tipo incorreto. Substitua apenas por outra de
mesmo tipo, recomendada pelo fabricante. Descarte as baterias usadas conforme as instrues do fabricante.

VOORZICHTIG:

Het vervangen van de batterij door een verkeerd type kan ontplofng veroorzaken. Vervang de batterij
uitsluitend door hetzelfde, door de fabrikant aanbevolen type. Het wegwerpen van batterijen dient volgens de voorschriften
van de fabrikant te gebeuren.
5
Precautions

Short Circuit Protection

WARNING:

This product relies on the buildings installation for short-circuit (overcurrent)
protection. Ensure that a fuse or circuit breaker no larger than 120 VAC, 15A U.S. (240 VAC, 10A
international) is used on the phase conductors (all current-carrying conductors).

ATTENTION :

La protection contre les courts-circuits (surtension) du produit est assure par linstallation lectrique du local o
il est install. Sassurer quun fusible ou un disjoncteur infrieur ou gal 120 V CA , 15 A aux Etats-Unis (240 V CA, 10 A
dans les autres pays) est utilis pour les conducteurs de phase (conducteurs de courant).

AVVERTENZA:

La protezione contro i cortocircuiti (sovracorrente) del prodotto dipende dallimpianto elettrico delledicio
in cui installato. Accertarsi che sui conduttori di fase (che portano la corrente) venga utilizzato un fusibile o interruttore non
superiore a 120 Vc.a., 15 A negli Stati Uniti (240 Vc.a., 10 A internazzionale).

WARNUNG:

Dieses Produkt ist darauf angewiesen, dass im Gebude ein Kurzschluss- bzw. berstromschutz installiert ist.
Stellen Sie sicher, dass eine Sicherung oder ein Unterbrecher von nicht mehr als 240 V Wechselstrom, 10 A (bzw. in den USA
120 V Wechselstrom, 15 A) an den Phasenleitern (allen stromfhrenden Leitern) verwendet wird.

ADVERTENCIA

:

Este producto depende de la instalacin del edicio en lo relativo a la proteccin frente a cortocircuitos
(sobretensin). Asegrese de utilizar un fusible o un interruptor de circuito que no sea de ms de 120 V CA, 15A en EE.UU.
(240 V CA, 10A internacional) en los conductores de fase (todos los conductores que transportan corriente).

ADVERTNCIA:

Esse produto depende da instalao de proteo contra curto-circuito (sobrecarga) do edifcio. Assegure-se
de que um fusvel ou disjuntor de at 120 VAC, 15A U.S. (240 VAC, 10 A internacional) seja usado nos condutores de fase
(todos os condutores de corrente).

WAARSCHUWING:

Dit apparaat wordt tegen kortsluiting (overstroom) beveiligd via de elektrische installatie van het gebouw.
Zorg ervoor dat de fasegeleiders (alle stroomvoerende geleiders) beveiligd zijn met een zekering of stroomonderbreker met
een maximale capaciteit van 120 V wisselstroom, 15 A in de V.S. (240 V wisselstroom, 10 A internationaal).
6
Exploded view

Exploded view

F

IGURE

A

Unit-H1 exploded view
Key
1. Lid
2. Shock bracket plate with spring
3. HDD
4. Shock bracket carrier with grommets
5. Shock bracket, angle (1 of 2)
6. Shock bracket, angle (2 of 2)
7. HDD cable
8. Enclosed fan
9. Port 80 board with 2-digit LEDs and
Download (DL) switches (2)
10. DIMM
11. SATA0 connector for HDD cable
12. BIOS (U530)
13. CPU cooling assembly
14. Key chip (U7201):
Marking: EV
[Kanji unit: EW]
15. Battery
16. DIMM sockets (2)
17. Unit-H1 motherboard
18. Power connector (J8008)
19. MAC chip set
Markings:
EF (Orange) = U7701 (print engine)
EE (White) = U5060 (LAN)
20. Connectors at connector panel for:
print engine; LAN; USB device (2); print engine
21. Power supply with bracket
22. Chassis including connector panel
NOTE: For details on power cabling, see Figure F
on page 15 and Figure G on page 16.
1
4
6
13
16
18
2
7
9
21
8
5
3
12
10
17
11
14
15
19
20
22
7


To service the Unit-H1, you must power off and unplug the print engine, remove the
Unit-H1 from the print engine back panel, and then open the lid of the Unit-H1.

N

OTE

:

Detailed Unit-H1 installation instructions are not provided in this guide.

F

IGURE

B

Unit-H1 attached to the print engine


The most common causes of hardware problems are faulty or loose connections. Make
sure that Unit-H1 cables are intact and that both ends of each cable are properly aligned
and well seated on the appropriate connectors.

External connections

Connectors for external cables are located on the connector panel, and a power cord is
located at the back of the Unit-H1. Check the Unit-H1 power cord and then check all
external cables at the Unit-H1 connector panel (see the following gure). Also check the
positions of the two switches on the connector panel.
Unit-H1
8
F

IGURE

C

Unit-H1 connector panel
After you conclude that all external connections are good, check the internal
connections.

Internal connections

Check the internal connections according to the procedure on page 10. See Figure D on
page 9 for locations of most internal connections. For the HDD, see Figure G on
page 16.
D
L
D
I
A
G
V
I
D
E
O
Print Engine interface connector
Print Engine interface connector
10BaseT/100BaseTX/1000BaseT
connector for twisted pair Ethernet
USB-A ports (2)
DL switches
Service position (up):

Normal position (down):
D
L
D
I
A
G
1 2
D
L
D
I
A
G
1 2
DIAG 2-digit LEDs
Tab slot
Tab slot
Tab slot
[Reserved for future use]
9
F

IGURE

D

Chassis components
Key (For details on HDD cabling, see Figure F on page 15 and Figure G on page 16.)
1. Chassis
2. Enclosed fan to motherboard ENC 12V FAN2
3. Power supply to motherboard J8008 and to HDD (HDD in lid not shown)
4. CPU cooling assembly to motherboard CPU FAN 5V
5. DDR DIMM2 socket (with standard DIMM)
6. DDR DIMM1 socket (for optional upgrade)
7. BIOS (U530)
8. MAC chip set (ENET EEPROM): 8a U7701; 8b U5060
9. Battery in socket (BT300)
10. Unit-H1 motherboard
11. Print Engine interface connectors
12. RJ-45 network connector
13. USB-A ports (2)
14. Port 80 board with DIAG 2-digit LEDs and Download (DL) switches
15. Port 80 cable
16. PORT80 connector
17. Key chip (U7201)
18. Power connector (J8008)
19. HDD SATA cable at motherboard connector SATA0
20. [Reserved for future use]
1
2
3
4
5
6
7
8b
9
10
11
14
13
12
15
11
16
8a
17
18
19
20
10

T

O

CHECK

INTERNAL

CONNECTIONS

C

AUTION

:

Before you touch any parts inside the print engine, make sure to wear an ESD
grounding wrist strap.

1. Make sure that any Unit-H1 cables, boards, and DIMMs are intact, properly aligned, and
well seated in their connectors (see Figure F on page 15 and Figure G on page 16).

Hard disk drive (HDD) and HDD SATA cable
DIMM
Enclosed fan and cable
CPU cooling assembly and fan cable
PORT 80 board and cable
Power supply and cables

2. After verifying connections, if one or more Unit-H1 components is still not getting
power, check again:

The two interface cable connections between the Unit-H1 and the print engine
The print engine power supply (see the documentation that accompanies the
print engine)
11

Power scheme

The Unit-H1 has its own power supply and AC power cable. To function, the Unit-H1
must be connected to the print engine and to a proper AC power outlet. The Unit-H1
will not start up until the print engine is powered on. Powering off the print engine
powers off the Unit-H1 also.
When you power off the print engine, the Unit-H1 takes awhile to shut down and power
off. Always check the DIAG LEDs on the connector panel of the Unit-H1; when the
LEDs go out, the Unit-H1 is off.
The Unit-H1 power supply supplies power directly to the motherboard and to the
HDD. From the motherboard, power goes to the PORT 80 board and the enclosed fan
(see Figure F on page 15 and Figure G on page 16).
The Unit-H1 powers off and on by means of the print engine power switch. The
Unit-H1 shuts down if it is disconnected from the print engine. In normal usage, the
customer can leave the Unit-H1 plugged in to the AC power outlet and connected to the
print engine.
Before you perform service on the Unit-H1 hardware:
Power off the Unit-H1 using the print engine power switch.
Unplug the Unit-H1 from the AC power outlet.
If you plan to open the Unit-H1 while it is connected to the print engine (

not

recommended

), make sure also to unplug the print engine from its AC power outlet
before you open the Unit-H1.
12


When the Unit-H1 motherboard needs replacement, use the following procedures.

T

O

SHUT

DOWN

THE UNIT- H1 FROM THE PRINT ENGINE LCD
1. If the print engine is in its main mode, select the Printer tab on the print engine LCD
and then select Printer Status/Setting.
Depending on the number of feature tabs, you may need to press the arrow key to display
the screen with the Printer tab.
2. Make sure that the Unit-H1 is idle (not processing) and select Functions from the info
screen.
Printer
System Monitor
Printer Status/
Settings
Online... Scanner
Printer Status/
Settings
Printer tab
Functions Done
System Monitor
Info
xxxxx
Idle
x.xx
xxxxMB
Idle appears on the
print engine LCD
Functions
13
3. Select Shut Down from the Functions screen.
4. Select Shut Down System from the Shut Down screen.
5. After a message that it is safe to power off the system is displayed, power off the
Unit-H1 using the print engine power switch.
NOTE: If you are recycling power, wait at least 45 seconds before powering back on.
Print Pages
Suspend Printing
Resume Printing
Shut Down
1/2
Scan Job
DONE
System Monitor
Functions
Shut Down
Restart System
Reboot System
1/1
Shut Down System
DONE
System Monitor
Shut Down
Shut Down System
14
TO OPEN THE UNIT- H1
CAUTION: Make sure you use an ESD grounding wrist strap and follow standard ESD
(electrostatic discharge) precautions while performing this procedure.
1. Shut down the Unit-H1 as described on page 12.
2. Unplug the print engine and remove the Unit-H1.
For information about removing the Unit-H1 from the print engine, see the Unit-H1
installation instructions, not provided in this guide.
3. Position the Unit-H1 so that the screw holes in the lid are facing up.
4. Remove the screws that secure the lid to the Unit-H1 and set them aside.
FIGURE E Unit-H1 lid screws
DL
DIAG
Lid
15
5. Lift up the lid, hold it in a vertical position, and disconnect the cables (2) from the
HDD.
Make sure to hold the lid so that it does not fall. The HDD is mounted to the lid and is
connected to the motherboard and power supply by short cables. Do not stress the cables
and connectors by opening the lid past a vertical position.
FIGURE F Internal components
6. Slide the lid sideways to unhook the three tabs from the chassis (for tab slot locations,
see Figure C on page 8).
HDD
HDD cable in
motherboard
connector SATA0
(see note on
page 31)
HDD SATA power cable
Power supply
Lid
Motherboard
16
7. Gently set the lid upside down on a at anti-static surface.
FIGURE G Accessing the Unit-H1
TO REMOVE THE UNIT- H1 MOTHERBOARD
CAUTION: Make sure you use an ESD grounding wrist strap and follow standard ESD
(electrostatic discharge) precautions while performing this procedure.
1. Shut down and open the Unit-H1 as described on page 12 and page 14.
2. Disconnect the following cables from the motherboard (see Figure G).
Enclosed fan cable at motherboard FAN connector
PORT 80 board cable at motherboard PORT 80 connector
HDD cable at motherboard SATA0 connector
Power supply cable at motherboard J8008 connector
3. Remove the 7 screws that secure the motherboard to the chassis and the 2 screws that
secure the motherboard to the connector panel.
The screw types differ. Keep like screws together.
4. Pinch the locks on any locking standoffs to release the motherboard from the chassis.
Avoid stressing or exing the motherboard and avoid scraping any components.
5. Carefully remove the motherboard from the connector panel cutouts. Lift the
motherboard out of the chassis and set it on a at anti-static surface.
HDD
Power supply cable
for motherboard in
J8008
HDD cable in SATA0
(see note on page 31)
Power supply cable
for HDD
Port 80 board
cable connector
Power supply
Enclosed fan cable
in ENC 12V FAN2
17
TO REPLACE THE MOTHERBOARD IN THE CHASSIS
1. If you are replacing an old motherboard with a new motherboard, unpack the new
motherboard and install the following components from the old motherboard, because a
spare motherboard does not have these components:
DIMM (see page 19)
Key chip in U7201 (see page 21)
FIGURE H Motherboard
2. Insert the edge connectors into the chassis connector panel and align the motherboard
screw holes with the standoffs in the chassis.
Avoid stressing or exing the motherboard and avoid scraping any components.
3. Align the motherboard with any locking standoffs and snap into place.
4. Install the screws that secure the motherboard to the connector panel and to the chassis.
Tip: To prevent stress on the motherboard, tighten the two connector panel screws rst;
then tighten the screws to the chassis.
5. Connect the following cables to the motherboard (see Figure G on page 16):
Enclosed fan cable at motherboard FAN connector
PORT 80 board cable at motherboard PORT 80 connector
HDD cable at motherboard SATA0 connector
Power supply cable at motherboard J8008 connector
6. Reassemble the unit and verify functionality (see page 31).
DIMM
Key chip U7201
For the appropriate marking, see the information
provided in Figure A on page 6.
Connector panel cutouts
[Chassis not shown]
Edge connectors
18
The CPU on the custom Unit-H1 controls the printing image data transferred to
and from the print engine. The Unit-H1 provides the Ethernet networking interface,
controls HDD functions, and handles the communication with external devices.
The Unit-H1 has two DIMM sockets that each hold 256MB of memory (see Figure D
on page 9). The HDD is attached to the inside lid and connects to the motherboard and
power supply by cables (see Figure A on page 6).
When the Unit-H1 is installed inside the print engine, the connectors for external
devices are easily accessible from the back of the print engine.
This section describes how to remove and install components on the Unit-H1:
DIMM
BIOS
Socketed chips (Key chip; Mac chip set)
(If you replace the motherboard, it is not necessary to transfer the BIOS or the Mac
chip set from the old motherboard. It is necessary to transfer the Key chip.)
Battery
CPU cooling assembly
Enclosed fan
Power supply
PORT 80 board
HDD
CAUTION: Make sure to use an ESD grounding wrist strap and follow standard ESD
(electrostatic discharge) precautions while performing these procedures.
19
DIMM
The memory capacity for the Unit-H1 is 512MB. The standard conguration is one
256MB DIMM installed in the outer socket, DDR DIMM2. To upgrade, install another
256MB DIMM in the inner socket, DIMM1 (see page 9).
A DIMM (dual in-line memory module) is held in place by levers at each end of its
socket on the Unit-H1.
Approved DIMMs are available from your authorized service support center.
TO REPLACE OR UPGRADE A DIMM
1. To release a DIMM, push outward on the lever on each side of the DIMM (see Figure I).
FIGURE I Releasing a DIMM
2. Slide the DIMM straight out of the socket to avoid damaging the DIMM or the socket, and
set the DIMM aside.
3. To install a DIMM, insert it straight into the socket. Push the DIMM into the socket until
the levers snap into place.
The DIMM ts the socket only one way. The notch on the bottom of the DIMM should
line up with the notch in the socket.
Make sure that the levers close securely around the ends of the DIMM and that the
DIMM is fully seated in its socket. Avoid exing the board while you rmly seat the
DIMM in its socket.
To verify memory capacity, print a Conguration page to check the amount of memory
recorded.
Lever
Socket notch
DIMM
20
BIOS chip
The BIOS chip is located in the PLCC32 socket on the motherboard at U530 (see
Figure D on page 9). The BIOS chip contains boot information. If you must install a
BIOS chip, use the following procedure. For installing other socketed chips, see page 21.
NOTE: It is not necessary to transfer the BIOS chip when replacing the motherboard.
TO INSTALL THE BIOS CHIP
1. Locate the motherboard PLCC32 socket (U530).
2. If a BIOS chip is already installed in the socket, remove it gently, using a PLCC extractor
(not provided).
Make sure not to put stress on surrounding components or connectors.
FIGURE J BIOS chip in socket
3. Place the required BIOS chip on the socket so that the notch in the chip is aligned with
the notch in the socket. Press down on the chip until it snaps into place.
4. Reassemble the Unit-H1 and verify its functionality (see Restoring functionality after
service on page 31).
Socket Notch
BIOS
Chip
U
U
PLCC Extractor
21
Socketed chips
Use the following procedure if you must install one or more of the following socketed
chips:
Key chip at U7201
MAC chip set at:
U7701 for print engine
U5060 for LAN
NOTE: It is not necessary to transfer the Mac chip set when replacing the motherboard.
TO INSTALL A SOCKETED CHIP
1. Locate the appropriate motherboard socket (see Figure K).
FIGURE K Socketed chips
2. If a chip is already installed, remove it gently using a PROM extractor (not provided).
Make sure not to put stress on surrounding components or connectors.
3. Place the required chip on its socket so that the notch in the chip is aligned with the
notch in the socket. Press down on the chip until it connects rmly into place.
Make sure to align the pins on the chip with the holes in the socket. If you notice any
bent pins, straighten them gently with a pair of needlenose pliers.
4. Reassemble the Unit-H1 and verify its functionality (see page 31).
NOTE: If you must install a different MAC chip set onto the motherboard, the system
administrator may need to recongure the IP address in Setup. (For instructions, see
Conguration and Setup, on the User Documentation CD.)
U5060 MAC chip set: U7701
MAC chip set markings:
EF (Orange) = U7701 (print engine)
EE (White) = U5060 (LAN)
Key
chip:
U7201
22
Battery
The battery on the Unit-H1 is located at BT300. To replace it, see Specications on
page 45.
CAUTION: There is danger of explosion if the battery is replaced with an incorrect type.
Replace it only with the same type recommended by the manufacturer. Dispose of used
batteries according to the manufacturers instructions.
ACHTUNG: Es besteht Explosionsgefahr, wenn die Batterie durch eine Batterie falschen Typs ersetzt wird. Als Ersatz drfen
nur vom Hersteller empfohlene Batterien gleichen oder hnlichen Typs verwendet werden. Verbrauchte Batterien mssen
entsprechend den Anweisungen des Herstellers entsorgt werden.
ATTENTION: Il y a risque dexplosion si la pile est remplace par un modle qui ne convient pas. Remplacez-la
uniquement par le modle recommand par le constructeur. Dbarrassez-vous des piles uses conformment aux instructions
du constructeur.
ADVARSEL!: Lithiumbatteri - Eksplosionsfare ved fejlagtig hndtering Udskiftning m kun ske med bat-teri af samme
fabrikat og type. Levr det brugte batteri tilbage til leverandren.
VAROITUS: Paristo voi rjht, los se on virheellisesti asennettu. Vaihda paristo ainoastaan laitevalmistajan suosittelemaan
tyyppiin. Hvit Kytetty paristo valmistajan ohjeiden mukaisesti.
ADVARSEL: Eksplosjonsfare ved feilaktig skifte av batteri. Benytt samme batteritype eller en tilsvarende type anbefalt av
apparatfabrikanten. Brukte batterier kasseres i henhold til fabrikantens instruksjoner.
VARNING: Explosionsfara vid felaktigt batteribyte. Anvnd samma batterityp eller en ekvivalent typ som rekommenderas
av apparat-tillverkaren. Kassera anvnt batteri enligt fabrikantens instruktion.
TO REPLACE THE MOTHERBOARD BATTERY
1. Pull the old battery out of its socket (see Figure L) and insert the new battery.
FIGURE L Motherboard battery
2. Reassemble the Unit-H1 and verify its functionality as described on page 31.
NOTE: When you power on the print engine, allow the Unit-H1 to reach Idle, and then
power off and on again to reinitialize the realtime clock. Wait 45 seconds between power
off and power on.
3. Congure the time and date in Setup.
Socket
Battery
Motherboard
23
CPU cooling assembly
The CPU cooling assembly consists of a heatsink and fan for dissipating heat generated
by the CPU. If it stops functioning, the Unit-H1 shuts down automatically.
TO REPLACE THE CPU COOLING ASSEMBLY
1. Shut down and open the Unit-H1 as described on pages 12 and 14.
2. Remove the motherboard from the chassis as described on page 16.
3. Disconnect the fan cable from the motherboard CPU FAN 5V connector.
FIGURE M CPU cooling assembly and fan connection
4. Pinch each of the four tension screws on the underside of the motherboard to detach the
CPU cooling assembly from the motherboard.
When replacing the fan, make sure to install it in its original orientation.
5. Align the new CPU cooling assembly over the CPU and then push the four tension screws
through the motherboard screw holes until they snap into place.
6. Connect the fan cable to the motherboard CPU FAN 5V connector.
The motherboard connector is keyed so that the cable ts only one way.
7. Install the motherboard into the chassis as described on page 17.
8. Reassemble the unit and verify functionality as described on page 31.
Cooling assembly
To CPU FAN 5V connector
Tension screw
(1 of 4)
24
Enclosed fan
One enclosed fan cools the system by blowing air out the back of the chassis (see
Figure D on page 9). If it stops functioning, the Unit-H1 shuts down automatically.
TO REPLACE AN ENCLOSED FAN
2. Disconnect the fan cable from the motherboard ENC 12V FAN2 connector.
3. Remove the 4 rivets that secure the fan to the chassis and remove the fan.
Tip: To dislodge the rivet easily, press the rivet from inside the chassis.
4. Secure the new fan inside the chassis using the rivets you removed. Make sure the new
fan is in the same orientation as the old fan.
When replacing the fan, make sure to install it such that the air will blow out the back of
the chassis.
5. Connect the fan cable to a motherboard ENC 12V FAN2 connector.
6. Reassemble the unit and verify functionality as described on page 31.
Enclosed fan
Front view
Back view
Rivet (1 of 4)
25
Power supply
The Unit-H1 has its own dedicated power supply. To remove and/or replace it, use the
following procedures and refer to the following gure.
FIGURE N Power supply cables
TO REMOVE THE POWER SUPPLY
CAUTION: Make sure you wear an ESD grounding wrist strap and follow standard ESD
(electrostatic discharge) precautions while handling Unit-H1 components.
2. Remove the power supply cable from motherboard connector at J8008.
(You already removed the HDD SATA power cable from the HDD.)
3. Take the power supply cables out of any routing clamps that are attached to the chassis.
Note the routing so that you can route the cables correctly later.
4. Remove the screws that secure the power supply to the chassis: 3 to the back; 1 to the
bottom (through the power supply bracket). See Figure A on page 6 for locations.
Set the screws aside so you can replace them later.
5. Remove the power supply from the chassis.
NOTE: If you will be installing a new power supply you may need to transfer the power
supply bracket from the old power supply to the new power supply (2 screws).
To motherboard connector J8008
To HDD SATA power
connector (HDD in lid
is not shown)
NOTE: The power supply includes two identical HDD
SATA power cables. If one breaks, use the other one.
Routing clamp
Power supply
26
TO REPLACE THE POWER SUPPLY
CAUTION: Make sure you attach an ESD grounding wrist strap and follow standard ESD
(electrostatic discharge) precautions before handling Unit-H1 components.
1. Position the power supply in the chassis (see Figure N on page 25).
2. Secure the power supply to the chassis with the 4 screws you removed earlier: 3 to the
back; 1 to the bottom (through the power supply bracket). See Figure A on page 6.
3. Insert the power supply cables into the one or more routing clamps.
Routing clamps keep the cables away from system components as much as possible.
4. Connect the power supply cable to the motherboard at power connector J8008.
FIGURE O Replacing the power supply
NOTE: When you attach the HDD SATA power cable to the HDD, make sure to keep
the tie-wrap in place on the HDD SATA power cable. The tie-wrap is required to protect
the motherboard connector SATA0 when the lid is closed.
HDD
HDD cable at
motherboard
connector SATA0
(see note below)
HDD SATA power cable
Power supply
Lid
Motherboard
Routing clamp
Tie-wrap
NOTE: Keep the tie-wrap in place.
The tie-wrap is required to keep a bend in the HDD
cable in order to avoid stressing the SATA0 connector
when the lid is closed.
4-pin power connector
[not used]
Screw to back (1 of 3)
For location of 1 screw to
bottom, see page 6.
27
PORT 80 board
The Unit-H1 uses a PORT 80 board to offer service mode switches for installing system
software over the network and DIAG LEDs arrayed as a 2-digit display. To remove and/
or replace it, use the following procedures and refer to the following gure.
FIGURE P Cable to PORT 80 board
TO REMOVE THE PORT 80 BOARD
2. Remove the Port 80 board cable from the motherboard PORT 80 connector.
Do not pull the wires of the cable. Pull the cable out by its connector.
3. Remove the snap rivets that secure the Port 80 board to the connector panel of the
chassis and remove the Port 80 board.
You may need pliers to squeeze the end of the rivet while you push the rivet through the
board and chassis. Set the rivets aside so you can replace them later.
TO REPLACE THE PORT 80 BOARD
1. Position the PORT 80 board in the chassis (see Figure P on page 27) and secure the PORT
80 board to the chassis with the snap rivets you removed earlier.
2. Connect the Port 80 board cable to the PORT 80 board and to the motherboard PORT 80
connector.
Port 80 cable
to PORT80
connector
Port 80 board
Snap rivet
(1 of 4)
28
Hard disk drive
The factory-installed hard disk drive (HDD) is formatted and loaded with all Unit-H1
software, including operating software, system software, network drivers, and printer
fonts. Because the HDD is used to store spooled print jobs, available disk space is
displayed on the print engine LCD.
If the HDD needs replacement, you must install the system software on the new one.
(Replacement drives are shipped without Unit-H1 system software installed.) For more
information, see System software on page 35.
Proper handling
Handle the HDD with care:
Use proper ESD practices when grounding yourself and the Unit-H1.
Keep magnets and magnetic-sensitive objects away from the HDD.
Do not remove the screws on top of the HDD. Loosening these screws voids the
warranty.
Never drop, jar, or bump the HDD.
Handle the HDD by its sides and avoid touching the printed circuit board.
Allow the HDD to reach room temperature before installation.
HDD problems may be a result of the following:
Loose or faulty connection
Faulty HDD
Before you decide that the HDD needs replacement, make sure that the cables to the
HDD are intact and connected properly. See Figure Q on page 29.
To remove and/or replace the HDD, use the following procedures and refer to the
following gures.
29
TO REMOVE THE HDD
FIGURE Q HDD cables and connectors
2. After removing the lid from the chassis, remove the HDD from the shock bracket
(4 screws). Set the screws aside (see Figure R on page 30).
It is not necessary to remove or disassemble the shock bracket.
NOTE: Disconnect the HDD cables from the
HDD before you remove the lid from the chassis
(see page 16).
From power supply
To motherboard SATA0 connector
4-pin power connector [not used]
Lid
Chassis
30
FIGURE R HDD and shock bracket
3. Place the HDD in an antistatic bag.
Do not touch the HDD with magnetic objects, such as magnetic screwdrivers. Do not
place items near the HDD that are sensitive to magnets, such as credit cards and
employee ID cards. See Proper handling on page 28.
TO REPLACE THE HDD
1. Handle the HDD with care.
Do not touch it with magnetic objects or place any objects near it that are sensitive to
magnets. See Proper handling on page 28.
2. Secure the HDD to the shock bracket using the 4 screws you removed earlier (see
Figure R).
After you reattach the chassis lid, hold the lid in a vertical position while you reconnect
the HDD cables from motherboard SATA0 connector and from the power supply.
The connectors are keyed for proper orientation of the cables. Note that the 4-pin power
connector is not used. See Figure Q on page 29.
Tip: The power supply includes two identical HDD SATA power cables, but you only
need one. If one breaks, use the other one.
NOTE: It is not necessary to disassemble and
remove the shock bracket from the lid.
Shock bracket
HDD
Screw (1 of 4)
Screw hole
(1 of 4)
31
To complete service procedures performed on the Unit-H1, install the Unit-H1 inside
the print engine as described in the Unit-H1 installation instructions (not provided
in this guide) and verify that it is working properly. To verify the installation, check the
connections of the Unit-H1 rst to the print engine and then to the network.
TO REASSEMBLE AND VERIFY THE UNIT- H1
1. Reseat any boards, cables, connectors, and other parts of the Unit-H1 that you loosened
or removed during inspection or service. (Exception: Do not connect cables to the HDD
until step 2.)
2. Install the lid and connect the HDD cables: insert the three tabs into the tab slots on the
connector panel (see Figure C on page 8); hold the lid vertically while connecting the
cables to the HDD (see Figure Q on page 29); close the lid over the chassis and secure
the lid to the chassis with the 10 screws you removed earlier (see Figure E on page 14).
3. Install the Unit-H1 in the print engine and reassemble the print engine as described in
the Unit-H1 installation instructions (not provided in this guide).
4. If you installed a new HDD, install system software (see System software on page 35).
A spare HDD is shipped without system software.
5. Before you leave the customer site, verify Unit-H1 operation as described in the
following ow diagram.
FIGURE S Steps to verify Unit-H1 connection
The print engine LCD allows you to print special pages from the Unit-H1. These pages
include the Conguration page and the Test Page.
Power up and print Unit-H1
Test Page (see page 32).
Check the Setup options (see
Conguration and Setup).
Connect the Unit-H1 to the network and
verify (see page 33).
32
Printing the Conguration page
The Conguration page lists all the settings in effect from the current Setup. After you
have finished running Setup, print a Configuration page to confirm your settings. If the
Unit-H1 is rebooting, allow the Unit-H1 to reboot and return to Idle before printing a
Conguration page.
Before you perform any service procedure, print the Unit-H1 Conguration page (if
possible) so that you are prepared to return the settings to their former congurations, if
necessary.
After the connection to the network is made, the network administrator can customize
Setup options according to the network and user environment. Using the Conguration
page as a guide helps speed up this process. For more information, see
Conguration and Setup, on the User Documentation CD.
Printing the Test Page
Before connecting the Unit-H1 to the network, print the Test Page. The Test Page is a le
that resides in the Unit-H1. Output veries that the Unit-H1 is functional and
connected properly to the print engine.
TO PRINT UNIT- H1 PAGES FROM THE PRINT ENGINE LCD
1. Select the Printer tab on the print engine LCD, and then select Printer Status/Setting.
2. Select Functions from the print engine LCD.
3. Select Print Pages from the print engine LCD.
4. Select the Test Page, Conguration page, or other page from the Print Pages menu.
5. Examine the Test Page.
If the Test Page prints, you know that the Unit-H1 is functional and that the connection
between the Unit-H1 and the print engine is good. When you examine the Test Page,
keep in mind that:
All patches should be visible, even though they may be very faint in the 5% and 2%
range.
Each patch set should show uniform gradation from patch to patch as the tone lightens
from 100% to 0%.
Poor image quality may indicate a need to calibrate the system or service the
print engine.
6. Post the current Conguration page near the Unit-H1 for quick reference.
Users may need the information on this page which describes the current Setup
conguration.
33
The Unit-H1 provides twisted pair connectivity to an Ethernet network. Category 3,
category 4, or category 5 unshielded twisted pair (UTP) network cable can be used
for 10BaseT. Category 5 UTP cable must be used for 100BaseTX. See the following
gure and procedure for where to connect and how to verify the network connection.
FIGURE T Unit-H1 network connector
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Unit-H1 connector panel
Network connector
34
TO CONNECT A TWISTED PAIR CABLE TO THE UNIT- H1
1. Shut down and power off the Unit-H1 before connecting the Unit-H1 to any network
device (see To shut down the Unit-H1 from the print engine LCD on page 12).
2. Connect the network cable to the appropriate RJ-45 network connector on the Unit-H1
connector panel (see Figure T on page 33).
3. Congure Setup options.
It is the network administrators responsibility to congure Setup according to the
network and user environment. Default settings in Setup may be adequate, although they
may not be optimal, for the users environment. For setup information, refer the network
administrator to Conguration and Setup, on the User Documentation CD.
4. After conguring Setup options, verify the network connection.
After the network connection has been made and the Unit-H1 has the correct Setup
conguration and is Idle, the Unit-H1 should be available on the network.
The network administrator should perform any additional network Setup, verify the
network connection, verify that the Unit-H1 appears in the list of printers, and print a
few test documents from a networked computer that will use the Unit-H1. (For more
information, see Conguration and Setup, on the User Documentation CD.)
35
System software
System software
The Unit-H1 system software is installed on the HDD at the factory. You must install
system software if a more recent version is required, if you replace the HDD, or if you
discover problems with the current system. To upgrade to a newer version of system
software, you can install all system software over the LAN port or use a USB ash drive.
System software installation reminders
Keep in mind the following when installing system software:
FontsInstalling system software deletes all fonts that the customer has installed on
the Unit-H1. Only resident fonts will be restored during system software installation.
To reinstall additional fonts, use Fiery Downloader.
To determine which additional fonts were downloaded to the Unit-H1, print the Fonts
List before you format the HDD and again after you complete the system software
installation. Any fonts not listed after installation must be reinstalled. For more
information, see Utilities, on the User Documentation CD.
LanguageScreens for installing system software are always displayed in English,
even if the print engine is congured for another language.
CompatibilityThe latest user software must be installed onto all computers that print
to the Unit-H1. Using incompatible versions of the system and user software may
result in system problems.
Installing system software over the network port
The System Software CDs (2) contain the system software and Fiery System Software
Installer. To install system software using the LAN port on the Unit-H1, you need:
For 100BaseTXOne Category 5 or higher Ethernet cross-over cable
(4-pair/8-wire, short-length)
For 1000BaseTOne Category 5e or higher Ethernet cross-over cable
(4-pair/8-wire, short-length)
A Windows XP/2000 computer with:
A CD-ROM drive, built in or attached
Support for 100BaseTX or 1000BaseT
36
System software
TO INSTALL SYSTEM SOFTWARE USING ETHERNET
1. Shut down the Unit-H1 and power off the print engine (see page 12).
2. Disconnect the customers LAN from the LAN port. Disconnect anything connected to the
USB-A ports.
Do not disconnect the two interface cables between the print engine and the Unit-H1.
FIGURE U Disconnecting from the customers LAN
3. Connect an Ethernet cross-over cable to the LAN port and to a Windows XP/2000 PC.
FIGURE V Creating an isolated Ethernet network using a cross-over cable
Tip: To identify a cross-over cable, compare the connectors on the cablethe ribbon
sequence at the ends of a cross-over cable are not identical. (The ends of normal cable
have identical wiring.)
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LAN port
Print engine interface port
Print engine interface port
USB-A ports
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X
Windows 2000/XP PC
Ethernet cross-over cable
LAN port
To print engine
To print engine
37
System software
4. Power on the PC and insert System Software CD 1 into the PC CD-ROM drive.
5. Navigate to the CD-ROM drive and click the icon for the Installer.exe le if it does not
start automatically.
6. If you are prompted to nd the install.ini le, navigate to the top level of the CD-ROM
drive. Select the install.ini le and click Open.
7. Click next at the Welcome screen. Read the Software License Agreement, click the I
Agree checkbox if you wish to continue the installation process, and then click Next.
8. At the Connection Type screen, make sure Ethernet is selected. Click Next to advance to
the Conrmation screen.
To avoid confusion, ignore the numbered steps and the graphics on this Conrmation
screen. The graphics may not depict Unit-H1 hardware.
9. Flip the Unit-H1 service switches up to the service mode position (see Figure W).
FIGURE W Switches on the connector panel
After you nish installing system software, make sure to ip the service switches down to
the normal position.
10. Power on the Unit-H1 using the print engine AC power switch and wait 10 seconds.
11. Click Next on the Conrmation screen on the PC.
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DL switches
Service position (up):

Normal position (down):
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1 2
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1 2
38
System software
12. At the Installation screen, click Next to commence installation. Wait while the contents
of CD 1 are copied and installed.
NOTE: The progress is slow at rst. For most computers, expect to wait approximately 25
minutes to completedo not cancel.
If you do click Cancel, click Finish, power off the print engine, wait 10 seconds, and
then repeat this procedure from the beginning. If the installation terminates abnormally,
you may need to reboot the PC also. To avoid confusion, ignore the text and graphics on
the cancel screen.
13. At the pop-up prompt to insert DISK 2, remove CD 1 and insert CD 2. Click Next. Wait
while the contents of CD 2 are copied and installed (see the note above).
14. Click Next when the message is displayed that the installation has nished successfully.
15. Remove System Software CD 2 from the PC.
16. Power off the print engine.
17. Flip the service switches down to the normal position (see Figure W).
18. Disconnect the cross-over cable from the LAN port and the Windows XP/2000 PC.
FIGURE X Dismantling the isolated Ethernet network
19. Reconnect the LAN cable that you removed earlier to the Unit-H1 connector panel.
20. Power on the print engine and wait a few minutes.
21. At the Languages Setup screen, select the language you want to use, and then select OK.
Wait a few minutes.
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Windows 2000/XP PC
LAN port
Ethernet cross-over cable
To print engine
To print engine
39
System software
22. If the Select Market Region screen is displayed, select the name of the region for the
Unit-H1 and then select OK. Wait a few minutes.
The Select Market Region screen is displayed only if English was selected from the
language selection screen.
NOTE: If you select English as the language, you must then select UK or Other. If you
select UK, the default paper size is A4 and the time stamp is DD/MM/YY. If you select
Other the default paper size is LT and the time stamp is MM/DD/YY.
23. A screen may appear briey regarding print engine functions. See other documentation
for details.
24. At the Setup screen, select Run Setup and select OK. Reenter the customers settings
from the Conguration page that you printed earlier.
Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings
not included on the Conguration page if it is more appropriate for the site
administrator to set them. For more information, see Conguration and Setup, on the
User Documentation CD.
25. After all setup options are congured, select Exit Setup from the Setup screen, and then
press OK.
The Unit-H1 reboots with the updated system software and setup options.
26. Allow the Unit-H1 to reach Idle.
40
System software
Installing system software using a USB ash drive
To install system software using a USB ash drive attached to the Unit-H1, you need the
following items:
USB 2.0 ash drive [not provided] with 2 Gigabyte capacity and a data transfer LED
Not all USB 2.0 ash drives have been validated for use with the Unit-H1. If the one
you are using does not work, try another brand.
Any PC [not provided] with:
Intel x86-compatible microprocessor
CD-ROM drive, built in or attached
Support for USB 2.0
(USB 1.1 may work but may be very slow)
256MB, minimum, memory capacity
System Software CDs (2)
USB Flash Tool CD
To install system software using a USB 2.0 ash drive, you must use a ash drive that has
been prepared already. The procedures in this section are:
To prepare a USB ash drive
To install system software using a prepared USB ash drive
41
System software
TO PREPARE A USB FLASH DRIVE
NOTE: Make sure the boot priority on your PC is set to boot rst from the CD-ROM
drive.
To nd out how to access/change the PCs BIOS conguration, see the documentation
that accompanies your PC. Typically, pressing a key during power up (such as F2 or DEL
or F8) will access the BIOS conguration screen.
1. Power on the PC and as soon as the CD-ROM drive LED goes out, load the USB Flash Tool
CD into the PCs CD-ROM drive.
If you load the CD too late, the PC boots as usual. In that case, restart the PC so that the
PC boots from the CD.
2. Allow the PC to boot from the CD (several minutes, depending on your PC).
Troubleshooting tips: If the PC fails to display the Flash Drive Setup screen within 30
minutes, make sure that the PC boot priority is set to boot rst from the CD-ROM drive
and make sure that no devices are connected to the USB-A ports. If the PC still fails to
display the Flash Drive Setup screen, try another PC. It could be that your PC is not
compatible with the boot program on the USB Flash Tool CD.
3. Follow the on-screen USB Flash Tool screen prompts. Other status screens may appear
briey but are not necessarily described here:
NOTE: To respond to a prompt use only the keyboard, not the mouse.
Screen prompt What you need to do:
1. Please plug in a USB ash drive and
insert a valid product CD, and press OK.
The CD-ROM drive door may open and
close automatically during this procedure. If
it does not, manually open and close the
drive door when removing/inserting a CD.
Connect a USB ash drive to a USB-A
port on the PC.
Remove the USB Flash Tool CD.
Insert the system software CD 1 and
press Enter, then wait.
If the same screen prompt re-appears,
just wait or press Enter again.
2. Total Number of CD: x
Continue with ash drive setup?
Yes No
Select Yes.
3. Flash programming in progress. Please
wait.
Wait for the next prompt.
4. Copying [lename]...
[Progress bar indicates %]
This task usually takes 5-10 minutes,
but may take considerably longer,
depending on your PC.
42
System software
Troubleshooting tip: If the LED on the USB ash drive fails to light when you connect the
ash drive to the PC, do the following: power off the PC; remove and reinsert the USB
ash drive into the PC; and verify that its LED turns on when the PC is turned on.
4. Label the prepared USB ash drive with identifying information.
For example, copy onto a label tag (1) the product name and (2) the system software
version number that you nd printed on the system software CD label. The USB ash
drive is now prepared and can be used to install system software on the Unit-H1.
5. Please insert CD 2 and press OK. Remove CD 1, insert CD 2, and press
Enter. If the same screen reappears,
ignore it. It will disappear in
approximately 10 seconds. Then follow
the same sequence of prompts that
appeared for CD 1.
6. Copying [lename]...
[Progress bar indicates %]
This task usually takes 5-10 minutes,
but may take considerably longer,
depending on your PC.
The progress bar reaches 100%; the
Flash drive LED stops ashing and
eventually goes out; and the next
prompt appears.
7. USB ash device is ready for
installation. The device can be safely
removed. OK
Wait until the LED on the ash drive
goes out completely. Wait another 30
seconds. Disconnect the ash drive
from the USB-A port. Press Enter.
8. Do you want to program more USB ash
drives? Yes No
Select No unless you are preparing
more than one USB ash drive.
9. System will shutdown. Yes No Select Yes.
10. Processing complete. Please remove CD.
Rebooting...
Remove the system software CD.
The following prompt appears at the end of
a list of status messages:
11. Please remove CD. Close cdrom drive
and hit return.
If you have not removed the CD yet,
remove it now. Manually close the
CDROM drive and press Enter.
12. Shutdown complete Allow the PC to boot to Windows.
Screen prompt What you need to do:
43
System software
TO INSTALL SYSTEM SOFTWARE USING A PREPARED USB FLASH DRIVE
1. If your USB ash drive is not yet prepared, follow the procedure on page 41.
2. Power off the print engine using its AC power switch.
3. Make sure the following cables are attached to the Unit-H1:
Interface cables (2) to the print engine
Power cable to AC outlet
4. Attach the prepared USB ash drive to a USB Type A connector on the Unit-H1.
If dust covers are attached to the USB Type A connectors, remove one dust cover using
needle-nose pliers.
NOTE: DO NOT move the service switches to the service position. Leave the switches in
the position for normal operation (down).
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To LAN hub
This connection has no
effect, therefore it can be
attached or not.
To print engine
To print engine
To AC outlet
USB-A connectors
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USB Type A connector
Switches down
DIAG LEDs
44
System software
5. Power on the print engine using its AC power switch.
6. Wait several minutes while the les are transferred (usually between 6 and 20 minutes,
depending on the size of the system software).
The ash drive LED shows sporadic activity. The DIAG LEDs show random 2-digit
hexadecimal numbers, including the digits 00 and FF.
When done, the ash drive LED goes off and stays off; the DIAG LEDs show FF and
stay at FF.
7. Power off the print engine using its AC power switch.
Before you power off the print engine, wait a full 30 seconds to make sure that the ash
drive LED stays off and that the DIAG LEDs stay at FF.
8. After the DIAG LEDs go out, wait at least 30 seconds and then remove the USB ash
drive from the Unit-H1.
9. Power on the print engine using the AC power switch and allow the system to boot.
Wait approximately 5 minutes for the Printer tab on the main copier screen to become
active.
10. Touch the Printer tab on the main copier screen and then touch the Printer Status/
Settings key.
11. Immediately select a language when the Language Selection screen appears.
If the Language Selection screen disappears before you make a selection, you may need to
recycle power on the print engine or, to change languages, repeat this entire procedure.
12. If the Select Market Region screen is displayed, select the name of the region for the
Unit-H1, and then select OK.
This screen is displayed only if English was selected from the language selection screen.
13. At the keypad screen, enter the Administrators case-sensitive password: Fiery.1
14. At the Setup screen, reenter the customers settings from the Conguration page that
you printed earlier.
Enter settings for Server, Network, and Printer Setup, in that order. Ignore the settings
not included on the Conguration page if it is more appropriate for the site
administrator to set them. For more information, see Conguration and Setup, on the
User Documentation CD.
15. After all setup options are congured, select Exit Setup from the Setup screen, and then
press OK.
The Unit-H1 reboots with the updated system software and setup options.
16. Allow the Unit-H1 to reach Idle.
If you have been given any patches (system update les) for this version of system
software, you must install them now, according to the instructions provided with each
patch.
45
Specications
Specications
The Unit-H1 has the following features.
Hardware features
1.5GHz Intel Celeron Mobile Pentium (ICP-M) CPU
256MB memory, upgradeable to 512MB
Hard disk drive, minimum 80GB
Battery3V manganese dioxide lithium coin cell (Panasonic CR2032 or equivalent)
Networking and connectivity
The Unit-H1 has the following networking features:
Supports AppleTalk, TCP/IP, and IPX protocols simultaneously
RJ-45 port for twisted pair (10/100/1000BaseT) network printing
USBtwo Type A ports
NOTE: For information about Unit-H1 user software, see the user documentation. The
latest user software must be installed onto all computers that print to the Unit-H1. Using
incompatible versions of the system and user software may result in system problems.
Safety and emissions compliance
The Unit-H1 has been certied to meet or surpass the following standards:
Safety approvals EMI/EMC approvals
EN60950-1 FCC Class B
IEC60950-1 VCCI Class B
UL60950-1 EN55022 Class B
CAN/CSA-C22.2 60950-1 EN55024
AS/NZS 3548 Class B
AS/NZS 4252.1
47
Troubleshooting
Troubleshooting
The following sections identify the sources of common problems that may occur with
the Unit-H1 and suggest ways of correcting them.
NOTE: These sections do not attempt to provide troubleshooting information for
attached computers such as PCs, for print engines, or for extensive networks. Refer
problems in these areas to the appropriate service departments and network
administrators.
The troubleshooting process is designed to eliminate the most obvious causes of failure
before progressing to more complex issues. Where problems occur on page 47 gives an
overview of the Unit-H1 components and indicates areas most likely to require
troubleshooting.
Try a phone check before you go to the customer site.
Before you go to the customer site on page 49 suggests areas you should check before
making a service call to the customer site. With a phone call, you can nd out if the
problem is a simple operating failure or a failure caused by a network or conguration
change. You can ask the customer to check for loose cables on the back of the print
engine and loose connections at a power strip or outlet.
Check for obvious causes of problems.
Check network connections.
Preliminary on-site checkout on page 50 takes you through the initial visual checks
you should make when you arrive at the customer site.
Checking the network on page 51 provides guidelines for checking the network
connections between the print engine and the computers to which it is connected, as
well as information on several printing problems.
Where problems occur
The Unit-H1 is a built-in print server for print engines, and it is generally part of a
conguration like the one shown in Figure Y. Problems may occur in one of the
following areas:
The Unit-H1 or the print engine
The interface between the Unit-H1 and the print engine
The interface between the Unit-H1 and computers that print to it
48
Troubleshooting
FIGURE Y Unit-H1 functional diagram
CPU
Board
Power supply
External devices Print Engine Unit-H1 Assembly
Status
Network
interface
PCI/Memory
Controller
Print
SDRAM
Networked
computers
Flash Device
RTC/
PCI-ISA
USB-A
interface
Battery
Print Engine
Interface
PCI Bus
SATA HDD
Print Engine
Status/Control
Switch
Port 80 board
AC power
+5VDC
PC
DIAG
interface
49
Troubleshooting
Before you go to the customer site
Before you make a service call to a customer site, talk to the customer on the phone, and
check the following items:
1. Does the print engine work?
If the print engine works, but the user cannot print the Unit-H1 Test Page, a service call
is probably required.
2. Is the failure caused by a simple operating problem?
Is there a printing problem?
Does the Unit-H1 Test Page fail to print?
Does the Unit-H1 fail to respond to a print command?
Does printing seem to take a long time?
Is print quality poor?
Does the Unit-H1 fail to appear in the list of printers?
If the answer to any of these questions is yes, refer the customer to the user
documentation.
If the customer has followed the corrective actions in the user documentation and has
failed to solve the problem, be prepared to make a service call. Keep a log of the failures
the customer has observed.
3. Has the customer made any network changes?
If network changes have occurred, request that the customers network administrator
verify the Unit-H1 network requirements.
4. Is the user having printing problems with a particular image le?
If there are problems with les from particular applications, the user may be more
successful using different print settings.
If your telephone call fails to solve the problem, proceed to the next phase, the
preliminary on-site checkout.
50
Troubleshooting
Preliminary on-site checkout
Your goal in the preliminary on-site checkout is to eliminate obvious problems, such as
loose or missing cables and connectors.
See Checking connections on page 7.
See other documentation for guidelines when disassembling, checking, and reassembling
the print engine.
If all cables and connections look good and the problem still exists when the print engine
is powered on, proceed to the next phase of troubleshooting.
51
Troubleshooting
Checking the network
Printing problems may arise if the network hardware or software is not set up properly or
does not match network settings on the Unit-H1. Problems may also arise when printing
from a specic application or printing a particular le.
Most of these problems show up as printing problems and do not necessarily indicate a
Unit-H1 malfunction. The customers network administrator can eliminate many
printing problems without requiring you to make a service call. The network
administrator deals with:
Error conditions on the print engine
Network connection problems that result in the print engine not appearing in the list
of printers on the customers computers
NOTE: If the print engine does not appear in the list of printers on the network, there may
be another device on the network with the same IP address.
Conicting network settings in Setup and on the customers computers
Printing problems caused by inappropriate Setup options
Application-specic printing errors caused by missing or incorrectly installed printer
description les
Error messages and conditions
To address specic error messages or conditions, refer to Table A. Use the table to locate
the problem or symptom you want to x and read about the possible causes. Then
perform the suggested actions to solve the problem.
52
Troubleshooting
TABLE A Unit-H1 error messages and conditions
Symptom Possible cause Suggested action
DIAG 2-digit display codes (any other error codes are for factory use only)
FF Unit-H1 is not booting Check external and internal connections and cables.
E3 DIMM is missing Install or reseat the DIMM in DDR DIMM2.
00 Unit-H1 has booted and is
functioning correctly
No action required.
No power
Unit-H1 does not start
up.
The Unit-H1 is not connected to print
engine or print engine is OFF.
Make sure the print engine is on and connected to the
Unit-H1.
Unit-H1 shuts down just
before reaching Idle.
Engine ID mismatch:
Chip in location U7201 is missing or the
wrong chip.
Replace the Engine key chip. If replacing the
motherboard, use the key chip from the old motherboard
or order a spare (see page 12).
When print engine is
turned on, the Unit-H1
does not start up: No fan
noise.
Faulty or missing connections/cables
to the print engine.
Faulty or missing connections/cables
between the power outlet, power
supply, and motherboard.
1. Make sure that the Unit-H1 is connected correctly to the
print engine.
1. Make sure that the Unit-H1 is plugged in.
2. Make sure all cables are intact and that all connections are
rmly in place between the power outlet, power supply,
and motherboard.
3. If problem persists, replace the power supply.
Unit-H1 shuts down
suddenly.
Enclosed fan or CPU fan stopped,
causing automatic shutdown.
1. Replace enclosed fan (see page 24) or CPU cooling
assembly (see page 23).
Network
Unable to connect to the
network.
One of the following:
Network cable or connection
is faulty.
Network is faulty.
System software is corrupted.
Ethernet interface on the
motherboard is faulty.
1. Check the cable connection to the Unit-H1 connector
panel and the network. Make sure that the cable is the
correct type (see page 31).
2. If the network cable is the correct type and is properly
connected to the Unit-H1 connector panel, connect a new
network cable to the Unit-H1 connector panel.
3. If the problem persists, have the network administrator
check Network Setup.
4. If the problem persists, make sure that the network
administrator has checked other devices on the network.
If other devices are not functioning, there could be a
problem with the network.
5. If the problem persists, reinstall system software
(see page 35).
Corrupt system software may cause the system to hang.
6. If the rest of the network is functioning properly and the
problem persists, replace the motherboard (see page 12).
53
Troubleshooting
Date and Time
Date and Time is lost on
Conguration page (or
other print pages)
Battery on the motherboard does not
have proper electrical contact with
the battery socket.
Battery is dead.
Check the battery for proper installation and/or replace
the battery (see page 22).
Printing
NOTE: Intermittent print quality problems are difcult to trace. Before you try to troubleshoot print quality problems, print the
Conguration page to make sure that the print engine itself does not need servicing or adjusting. For instructions on printing the
Conguration page, see page 31.
Conguration page fails
to print.
The print engine is not ready to print. Make sure that the print engine is powered on and ready
to print.
There is a problem with the connection
between the Unit-H1 and the print
engine.
1. Check again that the print engine interface cables are
present and properly connected to the Unit-H1 and the
print engine (see page 8).
2. If the problem persists, power off/on the print engine.
3. If the problem persists, replace the print engine interface
cables (see page 8).
4. If the problem persists, you may need to service the print
engine.
5. If the problem persists, you may need to replace the
motherboard.
Unit-H1 appears on the
list of printers on the
customers workstation,
but certain jobs do not
print.
A PostScript error. Make sure Print to PostScript Error in Setup is set to Yes.
Check for error messages on the Unit-H1 output.
An application problem. 1. Try printing a job from a different application to
determine if the problem is associated with a particular
application.
2. Make sure that the connection between the Unit-H1 and
the workstation is working by downloading a Test Page
from the workstation, or by printing a simple le such as a
text le.
3. Resend the problem le.
TABLE A Unit-H1 error messages and conditions (Continued)
54
Troubleshooting
A print job stalls or stops
after one or a few pages.
One of the following:
A PostScript or application error.
System software is corrupted.
1. Cancel the Unit-H1 print job.
2. If this fails to clear the problem, reboot the Unit-H1.
3. If the problem persists, select Clear Server.
4. If the problem persists, reinstall system software
(see page 35).
Corrupt system software may cause the system to hang
at this screen.
Print quality is poor. One of the following:
A le or application problem.
1. Print the Unit-H1 Conguration page (see page 31).
2. If the quality of the Conguration page is good, the error
condition may be caused by a le or an application
problem.
3. Make sure that the appropriate printer description le is
installed. See the user documentation for a list of printer
les.
A missing or outdated printer
description le.
The application cannot nd the
appropriate printer description le.
If the user can print the Unit-H1 Test Page but cannot print a job from a computer on the network, make sure the network
administrator has:
Checked all components of the network, including cables, connectors, terminators, network adapter boards, and network drivers.
Activated the network and used it to communicate with other printers.
Checked the corrective actions listed in the user documentation.
Conrmed that the applicable network settings in Setup (such as AppleTalk zone, IP address, Subnet mask, and Gateway address)
match the settings used in the network.
NOTE: EPS le generation is not completely standardized among applications. Some users may encounter problems while printing
certain EPS les.
TABLE A Unit-H1 error messages and conditions (Continued)
55
Troubleshooting
Printing to the Unit-H1
If the customer can print the Unit-H1 Test Page but cannot print a job from a computer
on the network, you may have to make a service call. However, rst make sure the
network administrator has done the following:
Checked all components of the network, including cables, connectors, terminators,
network adapter boards, and network drivers.
Activated the network and used it to communicate with other printers.
Conrmed that the applicable network settings in Setup (such as AppleTalk zone,
IP address, subnet mask, and gateway address) match the settings used in the network.
When you make a service call, check the Unit-H1 faceplate to make sure that the
appropriate network connection is in place. Print quality problems are difcult to trace.
Before you try to troubleshoot print quality problems, print a Test Page to make sure that
the print engine does not need servicing or adjusting. Also, make sure the correct paper is
being used in the print engine.
NOTE: EPS le generation is not completely standardized among applications. Some users
may encounter problems while printing certain EPS les.
If the printer does not print
The following table lists possible causes and solutions when the printer does not print.
TABLE B Causes and solutions when printer does not print
Possible Cause Solution
Is the power on? Turn on the print engine.
Are the two print engine interface
connectors properly connected?
Make sure print engine interface connector is properly connected to the print engine.
Is the specied paper loaded? Load the specied paper in any of the input trays.
Can you print a Test Page from
the printer driver?
If you cannot, the print engine may be out of order. Contact your authorized service
support center.
56
Troubleshooting
Other printing problems
The following table lists other printing problems and what to do about them.
TABLE C Other printing problems
Problem Action
An image is printed on the reverse
side of the paper.
Reload the paper in the paper tray upside down.
Multiple pages are fed through the
print engine at once.
Remove all the pages from the paper tray and fan them gently before reloading.
Paper misfeeds occur frequently. Check the paper size settings. Use the recommended paper. Avoid using curled, folded,
wrinkled, perforated, or glossy paper.
It takes too long to complete the
print job.
The data is so large or complex that it takes additional time to process. Look for
indicators on the print engine that data is being processed and give it time to nish.
I-1
Numerics
10/100/1000BaseT 33
B
battery 22, 45, 53
BIOS
motherboard 9
PC 41
C
cables
checking 50
HDD 30
CD, System Software 35
checking
cables 50
network connections 51
Conguration page 31
connecting
to the HDD 31
to the network 33
connector panel 8
connectors, power 11
D
damage, reporting 3
date and time 53
DIAG LEDs 8, 11, 27, 43, 44, 52
DIMM 6, 19
download (DL) switches 6, 8, 9
E
EMI approvals 45
ESD precautions 3, 14, 16, 18
H
hard disk drive
proper handling 28
removal 26, 30
system software 28
I
IP address 3
K
key chip 21, 52
L
LAN (local area network) 3
LAN port 43
LEDs 6, 8
M
MAC chip set 21
N
network connections 51
networks
connecting to 33
supported 45
P
Port 80 board 27
power cables 11
power supply 25
precautions 14, 16, 18
printing
problems 55
Test Page 32
S
safety approvals 45
service switches 43
system software, installing 35
T
Test Page 31
U
U5060 21
U530 9
U7201 21, 52
U7701 21
USB ash tool CD 41
Index

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imagePASS-H1, Color Network Printer Unit-H1

A guide for service technicians

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