Total Quality Management

Fall, 2014
Assignment # 2
NOTE: Submission is due on 21-10-2014 before class (10:30 am) to respective C.Rs
Q.1 Raw production data are collected from a company that produces dead bolt locks for residential
doors. For the past two years, monthly quantities of a one- time production run of a particular dead
bolts are recorded as shown in the Table:
14800 16000 15700 16800
14200 15200 15100 15900
14800 17000 13600 16500
17500 16200 15200 15300
15200 14800 14500 14300
13800 15400 14300 15200
a. What is the average monthly production?
b. What is the median monthly production?
c. What is the mode monthly production?
d. How do the measures of central tendency compare?

Q.2 For the data in problem 1:
a. What is the range?
b. What is the standard deviation?
Q.3 Compute for problem 1:
a. the mean 1 standard deviation
b. the mean 2 standard deviations
c. the mean 3 standard deviations
Q.4 Draw the histogram for problem 1, labeling the mean 1 standard deviation, the mean 2 standard
deviations, the mean 3 standard deviations.
Q.5 What percentage of the time can the company be expected to produce between 15500 and 16800
dead bolt locks per month?
Q.6 Think of a process you are familiar with. The process can be a personal process or one you are
familiar with at work. For that process:
a. Describe the process.
b. Write the tasks in sequential order.
c. List the Ms of that process and the elements associated with each M.
d. Complete part 1 of the checklist, answering the questions you can and describing what you would do
to answer questions that you do not know the answer to.










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