QUN TR

NGUN
NHN LC
Th.S Dng Dim Chu
Kt cu ni dung n tp
1. Phn 1: Tng quan
2. Phn 2: Phn tch cng vic
3. Phn 3: nh gi hiu qu lm
vic
Phn I:
Tng quan
Th.S Dng Dim Chu
Thut ng c bn
Qun tr ngun nhn lc? (Human
Resource Management- Qun tr
ti nguyn con ngi- 1990).
- Qun tr nhn vin (nhn s):
Personnel Management.
Qun tr ngun nhn lc?
- Resource: Ti sn, ti nguyn
- Source: ngun (ni xut pht)
Quan h lao ng
Kiu c Kiu mi
Ngi lao
ng
Nu bn:
- Trung thnh
- Chu kh
- Hon thnh cng
vic
Nu bn:
- Pht trin nhng
nng lc cn thit
- p dng chng c
hiu qu
- Linh hot trong cng
vic c giao
Ngi s
dng lao
ng
Chng ti s:
- m bo vic lm
- Tng lng u
- m bo v ti
chnh
Chng ti s:
- Gip pht trin k
nng
- Cng nhn s ng
gp
- Tr lng hp l v
cho bn cng hng
thnh cng
QTNS v QTNL
QT Nhn s QT Nhn lc
-QL con ngi theo kiu c
-Tp trung vo HC, ch trng
phc li v quan h lao ng
-Con ngi l yu t u vo
to ra sn phm
-Thit k cng vic da trn
phn chia lao ng
-t ch trng n o to v
pht trin
-Tp trung vo ci thin nng
sut v hi lng ca NV
-L nhim v ca phng NS
-Cc hot ng qun tr c
thc hin tnh thng nht (u
n mi ngy)
-QL con ngi theo kiu hin i
-Quan tm n s hu, pht
trin, ng vin v gi chn NV
-Con ngi l ngun ti nguyn
c gi tr quan trng
-Thit k cng vic theo
i/nhm
-To cho NV nhiu c hi c
o to v pht trin
-Tp trung vo hiu qu, vn
ha v s tham gia ca NV
-L nhim v ca cc cp QL
-Cc hot ng qun tr c
thc hin theo tnh chin lc
Li th cnh tranh
1950 -1960 ?
1970 -1980 ??
1980S ???
1990+ ????
Qu trnh pht trin ca QTNNL
QTNNL 1970
"Con ngi ko cn l
yt sn xut m l l
ti sn ca cty"
Chi ph lao ng u
t NNL c li th
cnh tranh
QT con ngi
QT trn c s
khoa hc
TAYLOR
cui tk19
-ML
-Tuyn la k
-Thi gian
-Tr lng
khuyn khch
QT mi quan h
HAWTHORNE
1930
-k v sinh lao
ng
-Mi quan h
Nhm, lnh o,
nhn vin v
NSL
-Cng on
1935 Wagner
-Nng lc c nhn
-Tho mn nhu cu
-MTLV kch thch NV
-Phi hp cc chc nng
Khi nim
QTNNL bao gm tt c nhng quyt nh v
hot ng qun l c nh hng n mi
quan h gia doanh nghip v i ng
nhn vin ca doanh nghip.
QTNNL l t hp ton b mc tiu, chin
lc v cng c cc nh qun tr v nhn
vin trong doanh nghip dng lm nn
tng cho cung cch ng x.
QTNNL l s phi hp tng th cc hot
ng hoch nh, tuyn m, tuyn
chn, duy tr, pht trin, ng vin v to
mi iu kin thun li cho nhn vin lm
vic, nhm t c nhng mc tiu chin
lc v nh hng ca t chc
p ng nhu
cu nhn
vin,
Qun
tr
con
ngi
S dng
hiu qu
NNL, nhm
tng NSL
v hiu qu
t chc
To k pht
huy nng lc
c nhn
c kch
thch, ng
vin, trung
thnh, tn
tm DN
Qun tr nhn lc l
- H thng cc trit l, chnh sch
- Hot ng chc nng v thu ht, o
to pht trin
- Duy tr lc lng lao ng
t kt qu ti u
cho t chc v
nhn vin
Vai tr
Bt c x hi no vn mu
cht ca qun tr vn l qun tr
con ngi (Ngun nhn lc).
Chnh cung cch qun tr ti
nguyn nhn s ny to ra b
mt vn ho ca t chc, to ra
bu khng kh c s on kt
gip ln nhau hay lc no
cng cng thng, bt n nh.
Trong tt c cc nhim v ca qun tr,
qun tr con ngi l nhim v trung
tm v quan trng nht v tt c cc
vn khc u ph thuc vo mc
thnh cng ca qun tr con ngi
Mc tiu ca qun tr nhn lc
Mc tiu t chc
Mc tiu chc nng
Mc tiu x hi
Mc tiu nhn vin
Mi quan h gia cc hot ng n mc tiu
ca qun l nhn lc
Mc tiu qun l Hot ng h tr
Mc tiu x hi 1. Tun th php lut
2. Li ch
3. MQH gia qun l v cng on
Mc tiu t chc 1. Hoch nh nhn s
2. Mi quan h nhn vin
3. Tuyn chn
4. o to v pht trin
5. Khen thng
6. Thay th
7. nh gi
Mi quan h gia cc hot ng n mc tiu
ca qun l nhn s
Mc tiu qun l Hot ng h tr
Mc tiu chc nng 1. Khen thng
2. Thay th
3. nh gi
Mc tiu c nhn 1. o to v pht trin
2. Khen thng
3. Thay th
4. Bi thng
5. nh gi
Chc nng
Cng tc QTNNL gip tm hiu pht
trin v duy tr i ng nhn vin v
qun l c cht lng nhng ngi
tham gia tch cc vo s thnh
cng ca n v.
Yu cu ca cng tc QTNNL l
tm ra ng ngi, ng s lng,
v ng thi im trn cc iu
kin tho mn c doanh nghip v
nhn vin mi.
Nhm Chc nng
T-PT
nhn
lc
Duy tr
ngun
NL
Mc
tiu
QTNL
Thu ht
nhn
lc
Cc chc nng ca QTNNL
Thu ht nhn lc
o to, pht trin
Duy tr NNL
-Hoch nh
-Tuyn m
-Tuyn chn
-Hi nhp
-o to
-Pht trin
-nh gi nng lc
thc hin cng vic
-Tr cng lao ng
-Quan h lao ng
Phn
tch
cng
vic
Cc chc nng
Nhm chc nng thu ht ngun
nhn lc:
m bo s lng, cht lng ca i
ng lao ng cho t chc
Cc hot ng ch yu:
D bo v hoch nh ngun nhn lc
Phn tch cng vic
Thu thp d liu v x l thng tin v
ngun nhn lc ca t chc
Nhm chc nng o to, pht trin
Nng cao nng lc ca NV
m bo NV c k nng, trnh cn thit
hon thnh tt cng vic c giao
To iu kin cho NV pht trin ti a nng
lc c nhn
Cc hot ng thng gp:
Hng nghip
Hun luyn
o to
Bi dng
Cp nht kin thc
Cc chc nng
Nhm chc nng duy tr NNL
Khuyn khch, ng vin NV:
Xy dng v QL h thng thang bng lng
Thit lp v p dng cc chnh sch lng
bng, thng tin, k lut, tin thng, phc
li, ph cp
nh gi nng lc thc hin cng vic ca
NV
Duy tr pht trin cc mi quan h lao ng
tt p trong t chc:
K kt HL
Gii quyt khiu t, tranh chp lao ng
Giao t NV
Ci thin mi trng lm vic, y t, BH v an
ton lao ng
Cc chc nng
Hot ng QTNNL
B tr nhn s:
+ Tuyn m
+ La chn
+ Phn chia
+ Tnh a dng
o to-Bi
dng:
+ Ngh nghip
+ Hc tp
khng ngng
Km cp
Th lao:
+ Tr lng
theo th trng
+ Tr lng
theo kt qu
+ Tr cp/Phc
li
Quan h vi
NL:
+ Trao i
thng tin
+ Gii quyt bt
bnh/Tranh
chp
+ Quan h
Cng an
+ iu kin
T chc cng
vic:
+ Phn tch
cng vic
+ Cc t nhm
Qun l vic
thc hin
+ S tham gia
ca nhn vin
Vit Nam
Thi k phong kin
Thi k k hoch ho tp trung
C yu t kinh t th trng theo nh hng ch ngha x hi
-Nhn thc ca lnh o, vai tr NNL v
QTNNLvi doanh nghip
-Trnh NL thp, thiu cn b qun l
-Tha bin ch
-i sng kh khn, thc k lut
-Mi quan h ch th,
-Quy ch nh gi, khuyn khch, cha ph
hp
QLNNL TRONG BI CNH HIN NAY
Ton cu ha
Mun thnh cu th
phi bit bng
QTNNL
M HNH QUN TR NNL VN
C ch
t chc
Vn ho
t chc
Qun tr
NNL
S mng
Mc tiu
DN'
Chnh tr,
lut php
Kinh t,
X hi
Cng ngh, t nhin
QTNNL v cc yu t mi trng
Thu ht
Nhn lc
o to
Pht trin
Duy tr
NNL
Mc tiu
QTNNL
Cc
yu t
thnh
phn
chc
nng
Chin lc v quy trnh QTNNL
Hoch nh chin lc ca doanh nghip
- Lnh vc kinh doanh
- Li th cnh tranh
- K hoch m rng
Tun th tiu chun o c
Lut v lao ng
Hoch nh
nhn s
v
phn tch
cng vic
Tuyn m
ng vin
Phng vn
v
tuyn chn
ng vin
o to
ng vin
da trn
yu cu
cng vic
nh gi
nhn vin
Lng
bng
i ng
Nhng nm 1980 Nhng nm 1990 2000
Chuyn gia k thut Cng s Ngi
V bin h Kinh doanh Ci cch
Chuyn gia
Nhn s
Dch v
Ngi bin h
Cng s KD
Ngi ci cch
Ngi lm nhn s l ngi nh th no?
H tr ngi khc, truyn t hiu qu, m phn v x l mu
thun, t vn ni b
Chuyn gia (nhn vin)
nhn lc
Ai c trch nhim v vai tr trong qun l
nhn lc?
T chc Cc cp qun l
134
Nhng sai lm v nhn s
Tuyn sai ngi
Mc thuyn chuyn cao
Khng gip nhn vin lm vic kt kh
nng
Mt thi gian cho nhng cuc phng vn
v dng
a cng ty ra to v nhng hnh vi sai
phm
Lm cho nhn vin suy ngh rng lng
ca h nhn c khng cng bng
Thiu o to tng hiu qu ca cc
phng ban
S dng lao ng khng cng bng
Thc o trnh QTNL
T l xin ngh vic
T l vng mt
[(S ngy vng mt trong thng) (S nhn vin trung bnh
trong thng) (S ngy lm vic)] 100
Chi ph thu mn
(qung co+ ph mi gii + thay i ca nhn vin + chi
ph i li ca ng vin v nhn vin + chi ph ti nh c
+ tr tin v thng cho nh tuyn dng) s ngi
tuyn dng
Chi ph chm sc sc kho cho nhn vin
Tng chi ph chm sc sc kho Tng s nhn vin
Yu t chi ph HR
Chi ph HR Tng chi ph iu hnh
136
Thc o nhn s
Yu t u t o to
Tng chi ph o to u ngi
Chi ph thuyn chuyn
Chi ph kt thc + chi ph tuyn dng + chi ph trng ch + tn
tht kinh nghim
Chi ph khen thng cng nhn trn mt nhn vin
Tng chi ph khen thng/nm s nhn vin trung bnh
Cu hi tho lun
Coi nhn lc l chi ph hay u t ca
doanh nghip?
Ch trng qun l hnh chnh hay khai thc
v pht trin ngun nhn lc?
QTNNL thc hin chc nng phc v cc
hot ng khc ca doanh nghip?
QTNNL p ng yu cu ch doanh
nghip?
QTNNL Ch l trch nhim ca phng nhn
s?
Phn II:
Phn tch
cng vic
Th.S Dng Dim Chu
Mc tiu chin lc ca t chc
Chc nng nhim v
cc b phn
Cc cng vic c th
trong tng b phn
Moi nguJi
se hoan
thanh tot
cong viec
khi
ham vung cong viec can lam
Co moi truJng lam viec thuan lJi
Co du nhung ham chat
ky nang can thiet
441
Fhan tich cong
viec la gi ???
.. Ia qua Irnh Im hIau va xar d}nh.
nhIam vu, Irarh nhIam, quyan han khI
Ihur hIan rong vIar
rar dIau kIan IIan hanh rong vIar,
rar IIau rhuan danh gIa mur do hoan
Ihanh rong vIar
rar pham rhaI, ky nang nhan vIan ran
phaI ro da Ihur hIan IoI rong vIar
443
Fhan tich cong
viec de lam gi
???
444
Phan
tch
cong
viec
e ra tieu chuan tuyen dung
Thiet ke chng trnh ao tao
anh gia nang lc thc hien cong viec
nh gia cong viec
Tra cong, khen thng
Cai thien ieu kien lam viec
Ban
mo ta
cong
viec
Ban
tieu
chuan
nhan
vien
Phan cong, bo tr nhan vien
445
Ai se tien hanh
han tich cong viec
???
Chuyen gia
ben ngoai
Chuyen gia
ben trong
hguJi giam sat
(Ca tren truc tie)
hguJi thuc hien
cong viec
447
Trinh tu tien hanh
han tich cong viec
???
448
1. Xcm xct |ai cc cau tc c|uc va Jicm |ai tat
ca cac Jai cci vicc cc trci tc c|uc
?. Xac Jii| muc Jc| cua p|ai tc| cci vicc
(xcm kct qua cua p|ai tc| cci vicc sc
Jucc su Jui i|u t|c iac )
3. 0|ci cac cci vicc cai p|ai tc|
4. Tap |cp t|ci tii, Ju |icu cai t|ict |ai
cac p|uci p|ap t|c| |cp
5. T|ict |ap |ai mc ta cci vicc
6. T|ict |ap |ai ticu c|uai cci vicc
449
Cc dng thng tin cn thu thp
Cc hot ng trong cng vic
My mc, cng c, thit b v nhng
phng tin tr gip cho cng vic.
Cc tiu chun cn t c khi thc hin
cng vic.
Bi cnh cng vic
Nhng yu cu v ngi lm cng vic
Cac buJc thu tha thong tin
Thu tha cac tai lieu hien co cua doanh nghie nhu
sJ do to chuc, ke hoach hoat dong cua doanh
nghie, cJ cau lao dong, quy trinh san xuat, tai lieu
ve dao tao, ban mo ta cong viec cu (neu co)
Thu tha cac thong tin chung va cJ ban ve cong
viec tu nguJi quan ly
Thu tha cac thong tin cu the, chi tiet hJn tu nguJi
thuc hien cong viec
Cac huJng ha thu tha thong tin
0uan sat Fhong van
Ban cau hoi hhat ky cong viec
San pham
cua
Fhan tich
cong viec
Ban Mo ta
cong viec
Ban Tieu chuan
nhan vien
Ten cong viec
Tom tat cong viec
Cac moi quan he trong thuc hien cong viec
Chuc nang trach nhiem trong cong viec
0uyen han cua nguJi thuc hien cong viec
Tieu chuan danh gia muc do hoan thanh cong viec
Bieu kien lam viec
Mo ta cong viec
Ban tieu chuan nhan vien
- Lucc suy ra tu |ai Mc ta cci vicc
- Tra |ci cau |ci.
||ui Jac Jicm va kii| i|icm ca i|ai iac
cai p|ai cc Jc |cai t|ai| cci vicc mct cac|
|icu qua ?
- 0ui cap cac c|| Jai cci |icu Jc tuyci Jui
va sai |cc i|ai vici
Trinh do (van hoa, chuyen mon, ngoai ngu)
Kinh nghiem cong tac
Tuoi dJi, Suc khoe
Bac diem tam ly ca nhan
hgoai hinh, 0iong noi
Cac nang lc khac.
hoan canh gia dinh
Tieu chuan hv
Vit Nam
Mt s vn bn lin quan n ni dung phn tch
cng vic c nh nc ban hnh:
Bng phn loi ngnh ngh
Bng tiu chun nghip v cng chc nh
nc
Tiu chun cp bc k thut cng vic
Tiu chun cp bc k thut cng nhn
Xu huong IhIaI ka rong vIar
oI hoI hop Iy va Iha Iur va Ir Iur
8u dung hop Iy quy IhoI gIan Iam vIar
Tao dong Iur Iam vIar
Lm giu cng vic: l thit k li cng vic v ni
lm vic sao cho nhn vin:
C trch nhim hn
C nhiu c hi hn t pht trin
C th t kim sot nhiu hn cng vic m h lm
C nhiu thng tin phn hi hn v kt qu cng vic
Lun chuyn cng vic: chuyn nhn vin quan
mt s cng vic khc c mc phc tp tng
t.
M rng cng vic: giao thm cho nhn vin mt s
cng vic c mc phc tp tng t vi cng
vic ang lm.
Phng php thit k cng vic
y thc cng vic:
Cc cng vic c y quyn phi c xem nh l nhng c
hi, ng bin chng thnh nhng yu cu.
y thc nhim v, khng y thc vic chu trch nhim.
Cung cp thng tin phn hi:
Tt c mi ngi u mun bit h lm vic c tt khng, kt qu lm
vic l g v c nh hng nh th no n nhng ngi khc.
a thng tin phn hi ngay khi bit v kt qu cng vic.
Gp c tnh xy dng:
Mi ngi mun bit h ang lm vic tt ti mc no ch khng ch
n gin l liu rng h c lm tt hay khng.
To thm nhiu c hi t quyt cho nhn vin:
Kim sot c nhp cng vic.
Xc nh th t hoc trnh t thc hin cng vic.
Quyt nh cng vic s c thc hin nh th no.
Quyt nh khi no thc hin cng vic.
Quyt nh cng vic s c thc hin u.
La chn cng c, thit b hoc nguyn vt liu s dng cho cng vic.
nh hng n cht lng cng vic.
Lm giu cng vic bng cch no?
The nao la mot cong viec hong hu?
Su dung den nhieu ky nang
BuJc thuc hien mot cach tron
ven, co ket qua ro rang
Boi hoi tinh than trach nhiem
cao
Chu dong, doc la khi thuc
hien
Mau chong co thong tin han
hoi ve ket qua cong viec
Dng cng vic
L tp hp cc cng vic cn phi thc hin
ca mt b phn (hay t chc) c sp xp
theo mt trnh t nht nh hon thnh sn
phm hay dch v ca b phn (hay t chc).
Thit k dng cng vic l nghin cu
sp xp cc cng vic cn phi thc
hin theo mt trnh t hp l nht
Li ch khi thit k dng cng vic
Kim sot quy trnh x l cng vic
Ci thin dch v khch hng
Ci thin quy trnh kinh doanh
Ci thin hiu sut
Gii quyt khiu ni ca khch hng
Tip
nhn
n
Phn
loi
i chiu vi
Chnh sch
khch hng
Khch
thanh ton
ng hn
Vit th
t chi
Xc nh
khon tin
bi thng
Thng bo
cho khch
hng v
tip nhn
phn ng
Lm th tc
Thanh ton cho KH Kt thc h s
Y
N
N
Y
N
Quy trnh cho vay tn dung tai IBM credit
Phong tn dung: cap nhat thong tin, kiem tra
kha nang tai chnh cua khach hang
Phong kinh doanh: lap hp ong cho vay
Phong gia: Truy cap so lieu, xac nh lai suat
tn dung
Van phong: viet th thong bao cho vay
Ngi ban hang: nhan n yeu cau
Khach hang
Mt
6-14
ngy
Hu
qu?
Thit k dng cng vic (Workflow)
Phng php 3W: WHO, WHAT, WHEN Tr li 03
cu hi:
WHO? (Thnh phn tham gia).
WHAT? (Tham gia lm g)
WHEN? (Khi no lm)
WHO?
Xc nh thnh phn tham gia vo quy trnh x l
cng vic:
Ai tham gia?
Tham gia vi vai tr g?
Thnh phn tham gia c t chc nh th
no?
Cc nhm lm vic c linh hot v nng ng
hay l nn c nh v khng thay i?
Ngoi nhn t con ngi cn cn thm cc
yu t g khc tham gia vo workflow? (chng
hn nh cc n v t chc khc c lin
quan, cc ng dng, ngi lao ng, dch v
trang web, u c th l cu tr li ca
WHO).
WHAT?
Vai tr,chc nng, nhim v ca cc bn tham gia
v phng thc phi hp cng vic:
Thnh phn tham gia vo workflow s lm g?
Lm nh th no?
H c tn thnh cng vic khng?
H c sn sng phi hp lm vic trong dy
chuyn mc xch ca worklow khng?
H c truyn ti thng tin n nhng thnh phn
khc trong dy chuyn workflow khng?
H phi tun th theo nhng nguyn tc phi hp
no?
WHEN?
469
Thi im bt u, kt thc ca tng giai on cng
vic trong workflow v ca ton b workflow:
Lm th no thnh phn tham gia vo workflow
bit c khi no th bt u cng vic? Khi no th
kt thc hon tt cng vic ca mnh?
Cng vic c tin hnh theo mt trnh t, th t
no? Lm ni tip nhau hay l song song cng lc?
Mi mt cng vic trong workflow cn phi c
hon tt trong bao lu?
Thi hn cho hon tt phn cng vic c giao l
c nh hay c linh hot iu chnh trong qu trnh
thc hin?
Nu khng thc hin thnh cng nhim v c giao
th c c c hi lm li khng?
Tm tt
Phn tch cng vic l qu trnh nghin cu ni dung
cng vic nhm xc nh iu kin tin hnh, cc chc
nng, nhim v, trch nhim, quyn hn khi thc hin
cng vic v cc k nng NV cn phi c thc hin
tt cng vic.
Cc phng php c bn phn tch cng vic l:
phng vn, bng cu hi, nht k cng vic v quan st.
Bng m t cng vic l VB lit k cc nhim v, chc
nng, cc mi quan h trong cng vic, cc iu kin
lm vic, yu cu kim tra, gim st v cc tiu chun
cn t c khi thc hin cng vic.
Bng tiu chun NV l VB lit k nhng yu cu v nng
lc c nhn nh trnh hc vn, kinh nghim cng tc,
kh nng gii quyt vn , cc k nng khc v cc
c im c nhn thch hp nht cho cng vic
Phn III:
nh gi
Th.S Dng Dim Chu
THO LUN
Hot ng no sau y khng thuc v nh gi
hiu qu lm vic:
1. G sn xut ni vi mt cng nhn: Lm ny, hai
thng nay em lm ra nhiu sn phm hng qu.
Em cn c gng khc phc hon thnh ch
tiu ra
2. Trng phng K ton ghi s chm cng NV trong
phng.
3. Trng phng k thut ghi li s vic mt NV bo
tr lm vic vo ngy cui tun khc phc
s c mng vin thng.
4. G kinh doanh kim tra k nng bn hng ca
mt nhm NV va qua lp hun luyn.
5. G d n tho lun vi NV v tin cng vic.
Cu hi Thc hnh
Cu no trong cc cu di y m t chnh xc
nht v hot ng nh gi hiu qu lm vic:
1. l nh gi kt qu lm vic hng nm ca NV.
y l vic m phng NS phi lm mi nm mt
ln vo cui nm
2. l nh k xem xt mc hon thnh ch tiu
cng vic c giao ca NV
3. l nh gi nng lc, thi lm vic v phm
cht c nhn ca NV
4. l bt k hot ng no nhm nh gi mt cch
h thng hiu qu cng vic v nng lc ca
nhn vin bao gm kt qu cng vic, phng
php lm vic, nhng phm cht v k nng c
lin quan n cng vic
Mc ch
Cung cp thng tin phn hi
Phn phi thu nhp cng bng, lm theo
nng lc v hng theo lao ng
Khuyn khch, ng vin NV
Xc nh nhu cu pht trin v o to
Truyn thng, giao tip
nh gi tht bi Nguyn nhn
Tiu ch/xp loi khng r rng (83%)
Mi quan h vi cp trn khng tt (79%)
Cp QT thiu d liu ghi nhn v nhng biu hin trong
thc hin cng vic trn thc t ca NV (75%)
Thiu thng tin phn hi lin tc (67%)
Xem xt thi qu nhng biu hin tiu cc (63%)
Suy tnh cho quyn lc (54%)
Khng phc v cho mc ch pht trin (50%)
Khng gn kt vi ch khen thng (42%)
Cp QT thiu k nng nhn xt/ng vin NV (33%)
Quy trnh khng c tnh h thng, hp l v cht ch
(29%)
Cc li thng gp trong nh gi
Tiu chun khng r rng, thng nht
Li thin kin
Xu hng thi qu:
Ch ngha trung bnh
Li nh kin
Qu nhiu th tc, giy t
Khng cho NV tham gia vo vic xy dng quy
trnh nh gi
Thiu s theo di vic thc hin cng vic ca NV
Thiu hun luyn k nng nh gi

Thnh phn ca h thng nh gi
1. Cc tiu ch nh gi
2. Phng php nh gi
3. H thng thng tin phn hi
Cc Tiu ch nh gi
Tp trung vo hnh vi v kt qu cng vic, khng
nh gi c im c nhn
Theo di qu trnh, khng n thun o lng kt
qu t c
S dng nhng tiu ch tch cc
Xc lp cc chun mc yu cu thc hin
cng vic
o lng mc t c cc mc tiu cng
vic c giao (khi lng, cht lng, thi
hn, )
Cc tiu chun o lng kt qu lmvic
Cht lng
Khi lng
ng thi hn
Hiu qu v chi ph
Nhu cu gim st
nh hng qua li gia cc c nhn
Xy dng phng php nh gi
1. Xp hng lun phin: Xp hng NV theo th t tng
dn t ngi c kt qu gii nht n yu nht hoc
ngc li v nhng im chnh nh: thi lm
vic, kt qu thc hin cng vic,
2. So snh cp: Tng cp NV ln lt c em so snh.
Khi tng hp s chn ra ngi c s im cao nht.
V d:
So snh vi A B C D Hng
A * + + - Nh
B * - - - T
C * - + - Ba
D * + + + Nht
Phng php nh gi (tt.)
3. Bng im: nh gi cng vic ca NV theo nhng tiu ch
chung v khi lng, cht lng, tc phong, hnh vi,
V d:
Cc yu t imnh gi Gii thch
Khi lng cng vic hon thnh
Cht lng thc hin cng vic
Thi lm vic
TNG HP
4. Lu gi: Cp QT ghi li nhng sai lm, trc trc hoc
nhng kt qu rt tt khi thc hin cng vic ca NV.
Do , nhng NV rt yu v rt tt s c nh gi
ring
5. Quan st hnh vi: Cn c vo 02 yu t: s ln quan
st v tn s lp li ca hnh vi, NV s c nh gi
V d: Nhng hnh vi cn quan st i vi NV nu n
trong khch sn:
khng khch hng phn nn v cht lng
mn n
trnh by cc mn n p, to mi thm ngon
khng lng ph thc phm
chun b cho ba n sau
dn dp v sinh sch s
Phng php nh gi (TT.)
6. Qun tr theo mc tiu
Ch trng:
S phi hp ca lnh o v NV trong vic xc lp
mc tiu cho NV.
nh k xem xt tit thc hin
nh gi mc hon thnh cc mc tiu ra
Tp trung o lng cc mc tiu c lng
ha, mc d cc tiu ch c th nh gi theo
nh tnh hoc nh lng
Phng php nh gi (TT.)
7. Phn tch nh lng: c th hn ca phng
php bng im
B1: Xc nh c cc tiu ch/yu cu thc hin
cng vic
B2: Phn loi cc mc tha mn yu cu khi thc
hin cng vic
Phn chia mi yu cu thc hin cng vic
theo cc mc hon thnh khc nhau v
c m t minh ha c th cho mi mc .
B3: nh gi tm quan trng (trng s) ca mi nhm
yu cu i vi kt qu thc hin cng vic
B4: nh gi tng hp nng lc NV: Tnh im s trung
bnh ca cc yu cu, c tnh n trng s ca cc yu
cu .
Phng php nh gi (TT.)
VD: nh gi hiu qu cng vic ca th k G
Yu cu ch yu Trng s im
1. Chuyn mn nghip v:
Bit s dng thnh tho cc dng c VP v bit
cch son tho ti liu, vn bn, hp ng
Giao tip tt, to s tin tng ni khch hng
Phn loi, lu gi, bo qun h s ti liu, chuyn
ng i tng cn thit
Bit t chc sp xp cng vic khoa hc, chnh
xc
5
10
6
9
8
6
7
8
2. Hnh vi:
Trung thc, ng tin cy
Tc phong chuyn nghip, nhanh nhn, hot bt,
ngn np, gn gng, ng gi
Thanh lch
8
9
8
10
9
9
3. mbo ngy cng 4 8
TNG S 60 487
imnh gi: 487/60 = 8.12
H thng Thng tin phn hi
Thng tin phn hi khng phi lun lun hu ch
(>1/3 TTPH lm gim hiu qu lm vic ca NV)
TTPH tc ng n hiu qu lm vic thng qua
vic lm thay i:
Cch thc thc hin nhim v
ng c thc hin nhim v
Nhng kha cnh khc c lin quan (bn thn
NV, hon cnh, cc mi quan h)
TTPH c ni dung cng xa ri nhim v/cng vic th
cng lm gim hiu qu lm vic ca NV (nh
gi cng vic <> nh gi con ngi ???)
Lmth no thit lp
01 h thng thng tin phn hi
hiu qu?
Phng php 360 -
Ngun cung cp thng tin phn hi
Bn
thn
NV
Khch hng
Cp di
ng nghip
Gim st vin
Cm xc
Mc tiu
T ng vin
Thng tin phn hi hiu qu
c im:
Gii thch tnh hiu qu v khng hiu qu trong thc hin cng
vic ca NV
C bng chng c th
Cho php s phn bin
M ra nhiu gii php la chn
Duy tr s tn trng
Cht lng:
Ngn gn, xc tch, c th
ng thi im
Ph hp
Mang tnh xy dng/tr gip
Khng thi qu
Mang tnh cht giao ko, k kt
Ni dung: tp trung vo:
Hnh vi c th thay i v c tm nh hng mnh nht.
u im v nhng li th ni tri ch khng ch l nhng i hi
v s khng thch
Phng php gi TTPH
Thi gian?
Hng nm
2 ln/nm
Thng xuyn
To mi trng truyn thng tin:
Bi cnh cuc hp
Thng tin v cuc hp vi NV nh l mt c hi tip
xc, trao i ci m, thng thn vi lnh o v cc vn
lin quan n cng vic ca c 2 pha.
NV cn hon tt nh gi c nhn trc cuc hp.
Phng php truyn thng tin:
3 phng php: phn hi v gii thch, phn hi v lng
nghe, gii quyt vn
TTH cn tp trung vo hnh vi, trnh tp trung vo c tnh.
Kt thc bui trao i l vic xc lp mc tiu cng vic
cho giai on tip theo v cc tiu ch nh gi.
Nguyn tc nh gi
Chia s trch nhim
Ci m
C th
Tha thun cng hnh ng
Da trn nhng mt mnh
Li ni i i hnh ng
Cng cam kt: Quan tm, h tr, ng vin
NH GI PHT TRIN