Hospitality Computing Applications 9190 Business Audit

1. Property Details


2. Location map



3. Business Structure

4. Vision Mission Goals

5. Number of Staff

6. Managers Name

7. Market Segment


8. Reservations

9. Property features



10. Check in information and
requirements or trading
hours

11. Business Products /
Service Offering






12. Customer Needs (Social,
structural, psychological
benefits)
Social




Structural





Psychological






Hospitality Computing Applications 9190 Business Audit
13. Quality Expectations






14. Quality Delivered
Is there a gap?







15. Strengths of the business





16. Weakness of the
business





17. Opportunities for the
business




18. Threats to the business




19. Technology used in the
business









20. Recommendations