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Switching off customer enhancements in SAP CRM for

symptom analysis
Hi, as much as we prefer to implement clean standard SAP processes at our customers, it's inevitable that sooner
or later the customer wants to have the system adapted to his own needs and way of working. As such the
implementation team will often need to enhance the customer's SAP CRM system.
Now, during the implementation phase, you"ll probably also encounter a lot of bugs, BSP errors, short dumps
when testing the application during Unit Testing and User Acceptance Testing. Now -that's quite normal - but what
you"ll be intrested in is to find out if such a problem occurs because of your customer changes or that it might be a
problem situated in the SAP Standard solution. In the latter case you"ll probably should look for relevant OSS
notes, or even open a customer message at SAP itself using service.sap.com using the famous S-user Account
Here are some practical tips how you can find out if such a problem is probably caused by changing the
SAP Standard or not !

Switching off customer enhancements for symptom analysis

Relevant OSS note: 1311966
Symptom:
You want to analyze the system behavior of an application using the WebClient UI framework in a customer
system. It is not clear whether certain symptoms are caused by customer enhancements / customizing or by the
standard SAP delivery.
Solution:
The attached correction instruction cannot contain all necessary changes. Therefore a preliminary correction is
not possible and the Support Package is required. Once the respective Support Package is implemented, set the
user parameter WCF_IGNORE_ENHANCEMT to value 'A' to disable all customer enhancements in these areas:
Enhancement Sets UI Configurations UI Personalizations Field labels in text repository Changes in Design
Layer (design objects and assignments) Table Enhancements (7.0 EhP 1) Embedded Rapid Applications (7.0
EhP 1) Mash-ups (7.0 EhP 1)

Keep in mind to remove this user parameter once you are done with the analysis.
You can set this parameter using the transaction code SU3 for example:

How to switch off customer enhancements without disabling customer UI

configurations and personalizations
Please make sure to check out SAP OSS note 1718834
Symptom:
In order to check if an issue is caused by customer enhancements or by the standard SAP delivery, we always set
user parameter WCF_IGNORE_ENHANCEMT to value 'A' as per SAP Note 1311966 to switch off customer
enhancements. But in some cases, some fields and assignment blocks disappear due to this parameter which
makes us unable to follow the reproducing steps.
You don't know how to switch off enhancement set without disabling UI Configurations and Personalizations.
Please note that user parameter WCF_IGNORE_ENHANCEMT is only applicable to CRM 7.0 and higher release.
Cause:
Using parameter WCF_IGNORE_ENHANCEMT also disables all customer UI Configurations and UI
Personalizations.
Resolution:
Clear enhancement set in debugging mode instead of set parameter WCF_IGNORE_ENHANCEMT to value 'A'.
During debugging mode, blank out rv_result in Method
IF_BSP_WD_CMP_LOADING_BADI~GET_ACTIVE_ENHANCEMENT_SET of corresponding active
implementations of BADI COMPONENT_LOADING.