QUESTIONNAIRE

NAME:_____________________

SIGN:

Q1. Are you aware of plastic money?

1) Yes
2) No

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Q2. Which kind of service do you use?

1) Debit card
2) Credit card with credit limit
3) Credit card with no credit limit

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Q3. Which bank cards you prefer most?

1)
2)
3)
4)
5)
6)

ICICI
AXIS
HDFC
IDBI
SBI
CITI

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Q4. Frequency of using credit/debit card in a month

1)
2)
3)
4)

5 days
10 days
15 days
More than 1 month

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Q5. Are you satisfied with the services provided by bank

1) Yes
2) No

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Q6. Transaction carry out by debit/credit card

1)
2)
3)
4)
5)

Bill payment
Online phone bill
Purchase of daily item
E-shopping
Any other pleases specific

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Q7. How many types of credit card you known?

1)
2)
3)
4)

Master card
Visa card
American express
Or any other you specified

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Q8. Are you aware of threats of using debit card?

1)
2)
3)
4)

Online banking
Pin compromise
Skimming device
Any other specified

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Q9. For payment of any product which mode of payment you will prefer?
1) Debit card
2) Credit card
3) Cash

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Q10. How much time do you think will Indian take to get fully dependent an credit/debit
card?
1)
2)
3)
4)

5 years
10 years
15 years
More than15 years

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Q11. What would you think the minimum age of applying for a debit/credit card?
1)
2)
3)
4)

14 years
18 years
21 years
Above 21 years

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Q12. Do you think using of credit/debit cards is safe for any transaction?
1) Yes
2) No

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Q13. Are you aware of how many transaction is your free and after that what are charges you
have to pay?
1)
2)
3)
4)

Rs. 10
Rs. 20
Rs. 30
Rs. 40

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Q14. Are you aware of withdrawal of cash credit limit of credit cards?
1) Yes
2) No

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Q15. Are you aware that what is the charged by the bank on cash withdrawal in your credit
card?
1) Yes
2) No

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Q16. Are you aware that how much cash you withdrawal from debit card per day?
1) Yes
2) No

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Q17. Are you aware that you can generate your pin code of your credit card?
1) Yes
2) No

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Q.18 Which is the most convenient option in term of safety?

1) Payment by debit/credit cards
2) Payment by Demand draft
3) Payment by cash

Q19. Do you feel the need of customer grievance cell in banks?

1) Yes
2) No

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Q20. Do you feel the Know Your Customer (KYC) norms are important at bank level?
1) Yes
2) No

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