ALAN FRANKLIN

8109 Siringo Pass, Austin, TX 78749 | H: 512-944-2392 | alangfranklin@gmail.com

Summary
Technical Support Representative Sales Auditor skilled at resolving complex customer service
issues in a timely manner while using CRM software to meet customer and technician's needs.

Highlights
Top performing Sales Auditor on the
team several months for audits per
hour statistic.
Top performing Sales Auditor on the
team several months for sales
percentage statistic.
Top performing Sales Auditor on the
team several months for talk times
statistic.

Accomplishments
Helped the newly created Activations Department succeed by processing technician
generated sales leads, installing computer security and cloud software onto the client's
computers while maintaining low call times and high up-selling percentage.

Experience
Technical Support Representative Sales Auditor
Jul 2013 to Current
teleNetwork - San Antonio, TX
Using CRM to modify client's accounts while making certain technicians receive the
appropriate amount of units for each sale. Installing computer security and cloud software on
client's computers while attempting to up sell current products on the account.
Server
Jun 2012 to Apr 2013
Olive Garden - San Antonio, TX
Providing guests 100% attention and determined to meet every need of management,
co-workers, and guests alike.
Technical Support Representative
Nov 2007 to Dec 2011
teleNetwork - Austin, Texas
Troubleshooting client's internet connections in a timely manner while providing resolutions to
every call.

Education
Business
University of Texas at San Antonio - San Antonio, TX, United States
Continuing my education, currently above 70 credit hours.
2008
James Bowie Highschool - Austin, TX