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Faq Indane
Faq Indane
Customer calls up complaining that refill has not been delivered to him
In case open booking found but not delivered for more than 7 days log
a complaint in e-cfs
Manual mode of booking- Provide the distributor number from the data sheet
provided
What is Diversion?
Diversion is the illegal use of the Domestic 14.2 kg ( red cylinder) for non domestic
purposes which means other than cooking purposes.
This will include using 14.2 kg cylinders for :
Vehicles
The consumers if found guilty of diverting will have their connection suspended or in
case if a distributor is caught diverting then action will be taken accordingly.
In case consumers want LPG cylinders for non domestic purposes they can
approach the nearest distributor for getting a Non Domestic connection ( Blue
cylinder). It comes three packages of 5 kg , 19 kg and 47.5 kg .
I have a complaint!!
Consumers for LPG can get their complaints registered in e-cfs for the following
grievances
Diversion / Misuse
Others
Over Charging
Service Related
The status of previous complaints and the feedback received on each individual
complaint can be viewed from e- cfs.
The same facility for registering complaints is also available for general public in
www.indane.co.in
Fill in the transfer authorization given below in this letter in the name of
that person.
He/She should present this letter authorized by you along with Safe
Custody TV for PNG consumer given to you to the LPG distributor.
LPG Distributors shall issue new LPG connection after completing necessary
formalities
Pass port
Aadhaar Letter
Voters ID
Any ID issued by Government
PAN Card
Driving Licence
You can either give complaint with us or give your rating in the portal
www.indane.co.in. Towards this you have to register.
Where is the Transparency Portal available and what are the information in it?
www.indane.co.in . Customer name, address, number, number of refills taken and
the subsidy amount drawn are available in the portal.
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11) What are high thermal efficient LPG stove and what are
the advantages of high thermal efficient LPG stoves marketed
by Indanedistributors?
LPG stoves marketed by the Indane distributors are of high thermal
efficiency which is min 68% and is conforming to IS 4246. The other
advantages are as follows:
1. It is manufactured in a dedicated production line with stringent
quality control checks.
2. Each piece is serially numbered and properly documented
3. Each thermal efficient LPG stove carries a copy of BIS certificate
and sold in a special packaging as per laid down specifications.
4. Warranty on Thermal efficient LPG stove is for 3 years as compared
to 1-year warranty on other LPG stoves
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12) What is Suraksha LPG hose and what are its special
features ?
Suraksha LPG hose is patented and manufactured by LERC (LPG
Equipment Research Centre, Bengaluru ) approved and BIS approved
manufacturers as per IS - 9573: 1998 Type-4. It is manufactured under
stringent quality control checks on raw materials and during its
processing stage and on finished products. Its salient features are:
1. Three layered construction i.e. inner and outer layers are made of
special quality rubber and middle layer made of braided Copper /
Brass coated high carbon steel wire mesh which eliminates various
deficiencies of rubber tube.
2. Suraksha LPG hose has longer life of 5 years.
3. Suraksha LPG hose is crack proof, rodent cannot cut through steel
braided wire mesh.
4. Outer layer is fire resistant and Weather & abrasion resistant.
5. Each tube carries the details of batch no., month/year of
manufacture, replace before Month/year.
6. Each tube is packed and sold in a specially designed pouches.
Details such as manufacturer, MRP, Length of piece, instruction card
and safety tips for usage of LPG & Suraksha LPG hose are printed on
each pouch.
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17) Why does the flame lift from the burner port?
The right mix of LPG and air is required to give you the best blue
coloured flame at your burner port. In case of any imbalance of AirLPG mixture such things can happen. If air is more in the combustible
mixture, the flame will lift off the burner port. You may get your
burners checked as they may require a little repair or cleaning etc to
ensure right combustible mixture at the burner port. In case the
pressure is higher than the designed rating, the flame may lift off the
port. Please get the pressure regulator checked.
18) Are there any design specifications for the LPG cylinder
manifold?
LPG cylinder manifold should be designed and tested as per IS 6044
(Part 1) : 2000
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(Bureau of Indian Standards) after various tests carried out as per the
BIS codes and Gas Cylinder Rules, 2004, before putting them into
circulation by the Public Sector Oil Companies. Thereafter, each LPG
cylinder is checked at the LPG Bottling plants and only the ones
which are meeting the Standards as specified in the Gas Cylinder
Rules are filled, checked and sent to the Distributors for distribution to
the customers. All new LPG cylinders are required to be put to first
Statutory Testing after 10 years. Thereafter, the cylinders are put to
statutory testing every 5 years. Such testing of LPG cylinders is done
through agencies approved by CCOE as specified in The Gas
Cylinder Rules 2004 and once again put into circulation only if the
cylinders pass the required Pressure Tests.
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2010 with marking as B10, it does not indicate that the physical life of the
cylinder has expired. It only means that this cylinder is due for
Statutory testing by end June 2010.
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and time customer of Monday and your booking matures on Wednesday 5th
June, you will receive the cylinder only on 10th June,
Generators Used as a clean eco friendly fuel for running the generators even
in the closed premises
Hotels and Cook
Houses Used for all possible cooking skills from boiling, stewing, simmering,
baking, grilling and roasting to braising
Time Slot
Charges per delivery in
Towns with population
of ten lakh and above
Charges per delivery
in other Towns
Before 8 AM Rs.50 Rs.40
8AM to 11 AM Rs.25 Rs.20
11 AM to 3 PM Rs.25 Rs.20
3 PM to 6 PM Rs.25 Rs.20
6 PM to 8 PM Rs.50 Rs.40
Only Saturday/Sunday (8 AM to 6 PM) Rs.25 Rs.20
Indane Online : Online Gas Booking and Services Page 5 of 7
http://indane.co.in/faq.php 13-01-2012
Monday.
l 4) Is this facility available with all distributors in India?
The facility is now available with all distributors of Indianoil Corporation
Limited(Indane) customers in Mumbai, Kolkata, Delhi,
Chennai, Bangluru, Hyderabad and Pune and also outskirts of these cities i.e.
Gurgaon, Noida, Faridabad, Ghaziabad, Sonepat, Thane,
Navi Mumbai, Kalyan, Mira Bhayander etc. The scheme may be extended to
all towns having population of about 10 lakhs shortly.
l 5) How do I become a Preferred Time Customer?
You need to register to become a preferred time customer. You can register
through any one of the following two separate routes:
1. You can submit a registration in the stipulated format/plain paper.
2. You may register on www.indane.co.in
l 6) Do I need to mention my preferred day and time every time
after registration?
No. Once you are a Preferred Time Customer, you will receive cylinders only
on the time/day /day and time you have already chosen.
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registration?
You can de-register through submission of an application physically to
distributor or through web site.
l 9) What is the validity period of my registration ?
Registration is one time. But you can change your day and time of choice
after a period of six months. When you change or register, the
acceptance of same in the system may take a maximum of 48 hours.
l 10) What are my obligations as a customer when I register as
IVRS/SMS?
No. Presently you cannot opt for preferred time through IVRS/SMS.
However in case you are registered as a preferred time customer even
if you book you refill through IVRS/SMS you will receive delivery on the day
and time chosen by you.
l 14) How do I give feedback on the preferred time service
You can contact Sales Officer or the customer service cell( Details are
provided in showroom of the distributor ) of the Oil Marketing
Company or dial toll free Number to provide a feedback/complaint on
Preferred time or any other service offered by the
distributor.
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