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  • Incident Management Flow

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    menka12
    15 views5 pages
    This document outlines the incident management process in 5 pages. It includes details on the incident number field, categories, references, and mandatory fields. It also lists the steps to create a new incident, including inserting data in mandatory fields and submitting. Finally, it identifies the ITIL and Administrator roles and their owners.

    Original Description:

    Incident Management Flow and Process

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    This document outlines the incident management process in 5 pages. It includes details on the incident number field, categories, references, and mandatory fields. It also lists the steps to create a new incident, including inserting data in mandatory fields and submitting. Finally, it identifies the ITIL and Administrator roles and their owners.

    Copyright:

    © All Rights Reserved
    Download as ODS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    15 views5 pages

    Incident Management Flow

    Uploaded by

    menka12
    This document outlines the incident management process in 5 pages. It includes details on the incident number field, categories, references, and mandatory fields. It also lists the steps to create a new incident, including inserting data in mandatory fields and submitting. Finally, it identifies the ITIL and Administrator roles and their owners.

    Copyright:

    © All Rights Reserved
    Download as ODS, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 5

    Sheet1

    Incident Management
    Sr No.

    Fields
    1 Incident Number
    Category

    Auto Populated
    Yes
    No

    Default Value
    Data Type
    Auto Generated String
    No
    Reference

    Page 1

    Sheet1
    Incident Management
    Reference(if applicable)

    Mandatory
    Yes
    Yes

    Visible
    Yes
    Yes

    Page 2

    Validation
    Read Only and Auto Populated

    Sheet1

    Page 3

    Sheet2
    Sr. No.

    Steps
    1 Click on Create New
    2 Insert data in Mandatory fields
    3 Click on Submit
    4

    Status
    Active
    Active
    Active

    Page 4

    Email Notification to:


    No
    No
    Yes : Resolver Group and Created by

    Sheet3
    Roles
    ITIL
    Administrator

    Owners
    Anyone who can raise an Incident(decided by RANK)
    SNOW Team

    Page 5

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