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Environment:
* Organization
* Others

Information Resources Management

Input
* Data
* Requests for Information.
* Resources.

Computer
Information
(CBIS)

Based
system

Software

Software

Personal

Database

Producer

Output
* Transaction Processing (OIS)
* Management Reporting (MIS
* Decision Support (DDS)

 :
-1 /
.
-2 :
.
-3 :

) (
.

:
.

 :

) (


)

(
.
:
-1 .Bank Vision
-2 :
.Start small/Big
:
-1 / .
-2 .
-3 .
-4 .
-5 .
-6 .
-7 .
-8 .

 / :
-1 Critical Success Factors

) / (


.Shareholders
-2
)
(.
-3 :

....

(a) Scheduled Report
Daily Sales Detail Report

:
)

Amount

Item #

Quantity

Planned
Ship Date

Salesperson
ID

Customer
ID

Order #

$3.214

P1234

144

08/12/96

CAR

C89321

P12453

$5.660

P3214

288

08/12/96

CAR

C89321

P12453

$1.224

P4902

12

08/12/96

CAR

C89321

P12453

$2.448

P4012

24

08/12/96

CAR

C89321

P12453

$720

P3214

144

08/12/96

CAR

C89321

P12453

(b) Key-indicator Report

Daily Sales Key Indicator Report

$1.914

$1.694

$1.808

Total Orders Month to date

$2.608

$2.224

$2.406

Forecaued sales for the month

:
-1
-2

(c) Demand Report
Daily Sales by salesperson summary report
Prepared: 08/10/xx
Amount
Salesperson ID

$42.345
$38.960
$22.100
$12.350
.......
.......

: -3

Amount
$12.856
$28.800
$14.400
..

CAR
GWA
SAK
JWIN

(d) Exception Report

Daily Sales Exception Report Orders Over $10.000 Prepared: 08/10/xx
Item #
Quantity
Planned
Salesperson
Customer
Order #
Ship Date
ID
ID
P1234
576
08/12/96
GWA
C89321
P12345
P2314
288
08/12/96
CAR
C00453
P22153
P2323
144
08/11/96
MAN
C32832
P3023
..
..
..
..
..
..

(e) First-Level drill down report

Earnings by quarter (millions)

Variance

Forecast

Actual

6.8%

$11.8

$12.6

1999

2nd QTr

0.9%

$10.7

$10.8

1999

1st Qtr

1.4%

$14.5

$14.3

1998

4th Qtr

3.8

$13.3

$12.8

1998

3rd Qtr

(f) Second level drill down report

Sales and expanses (Millions)
Variance

Forecast

Actual

Qtr 2 and Qtr. 1999

2.4%

$108.3

$110.9

Beauty Care

1.9%

$96.3

$98.3

Expensive

6.8%

11.8

$12.6

Profit

(g) Third-level drill down report

Earnings by quarter (millions)

Variance

Forecast

Actual

6.8%

$11.8

$12.6

1999

2nd QTr

0.9%

$10.7

$10.8

1999

1st Qtr

1.4%

$14.5

$14.3

1998

4th Qtr

3.8

$13.3

$12.8

1998

3rd Qtr

(f) Second level drill down report

Sales and expanses (Millions)
Variance

Forecast

Actual

Qtr 2 and Qtr. 1999

2.4%

$108.3

$110.9

Beauty Care

1.9%

$96.3

$98.3

Expensive

6.8%

11.8

$12.6

Profit

* :
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 Decision Support Systems

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:Intelligence
...
:Design /
.
:Choice
Optimum Solution

Intelligence
Design
Problem
Solving

Decision
making

Choice

Implementation

Monitoring

:Implementation
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:Monitoring


:

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Decision
making

Choice

Implementation

Monitoring

Problem
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