JOCELYN SOMMERVILLE

1328 Cawthra Road, Mississauga, ON L5G 4K9

: 647.907.6656

: jocelyn.rachel@live.ca

SPA/RESORT/HOTEL
SUMMARY OF QUALIFICATIONS

Friendly, self-motivated and adaptable, with solid experience providing excellent service to the
public in both a paid and volunteer capacity
Background in a wide range of duties: event planning, coaching/training and supervision
Proven initiative and leadership skills with the ability to quickly learn new skills; promoted to
Gymnastics Supervisor due to exceptional sense of responsibility and strong work ethic
Strong interpersonal and communication skills with the ability to establish rapport with both adults
and children from all backgrounds and cultures

RELATED SKILLS AND EXPERIENCE

Customer Service
Greets visitors in a friendly manner, introduces them to other members and offers orientation to
facilities; demonstrates a high level of enthusiasm to encourage participant engagement
Explains techniques and safety procedures to create a safe and healthy environment and enable
participants to get the most out of the treatment.
Meets with management to discuss complaints and improved services by implementing changes
based on client feedback, resulting in a high ratio of revisits.
Organizational Skills
Meets with patients to plan treatment and identifies desired goals and outcomes
Inspects and set up facilities according size and scope of event and offer assistance with cleaning,
making sure that patients needs are met.
Manages the daily operation of facilities, monitors quality and safety of treatment.
Completes and maintains accurate and up-to-date health history forms and keeps them in a safe place
to preserve privacy and confidentiality.

WORK HISTORY
Cashier, Loblaws, Port Credit, ON

2014 - Present

Gymnastics Supervisor, Gymnastics Mississauga, Mississauga, ON

2012 - Present

Event Planner (Volunteer), Queensway Baptist Church, Toronto, ON

2008 - Present

Gymnastics Coach, Gymnastics Mississauga, Mississauga, ON

2010 2012

EDUCATION AND TRAINING

Cardio-Pulmonary Resuscitation (CPR level HCP), Hershey Center, Mississauga, ON
2014
Ontario Secondary School Diploma, Cawthra Park Secondary School, Mississauga, ON

2013

Level 1 Womens Artistic Gymnastics Certification, Hershey Centre, Mississauga, ON

2012