Sean Kennedy

12364 W Nevada PL, Unit 206

Lakewood, CO 80228-3262
(303) 638-7929
seangregorykennedy@gmail.com
http://www.beyond.com/project-manager-co

Project Management
Stakeholder Negotiation / Business Strategy Analysis
Process Design / Operations / Customer Service

Project Control ~ Quality Assurance ~ Planning ~ Client Relations ~ Organization ~ Business Analysis Liaison
Communications ~ Team Building ~ Process Improvement ~ Negotiations ~ Issue Resolution Vendor Relations ~
Technology Integration ~ Allocating Resources ~ Product Launches
Accomplished Project Management professional with the dual capabilities of translating business strategy into
mission critical tactics and implementing them with tight control and operational effectiveness.
Skilled in project planning and deploying resources to meet project milestones.
Recognized for promoting complex solutions incorporating collaboration and coordination among divergent
stakeholders and autonomous functions.
Respected for abilities in directing concurrent multiple projects including automated outbound customer and
partner email communication systems, website designs, system transitions, and refresh projects.
Completing BS in Business Technology Management, Regis University, September 2012
Selected Achievements:
(DISH Network, LLC, 2009-2011): Lead project manager and external contractor liaison for multiple large IT
infrastructures build out projects following separation of the two companies (EchoStar and DISH). All previously
merged IT systems including Agile, Oracle, Inventory and Supply Chain Management, etc. had to be brought into
Sarbanes-Oxley compliance through complete separation. This necessitated building new data centers, standing
up new server farms, and implementing live database capture prior to switching to the new systems.
Results:
o
The project implementation date was successfully met.
o
The companies are no longer at risk for Federal compliance violations and fines.
(DISH Network, LLC, 2009-2011): Designed and implemented a systematic electronic recycling initiative for
customers exchanging for repair, upgrading to newer technology, or disconnecting their service with older
satellite receivers.
Results:
o
The process was well received by customers and had little to no impact on the companys customer
service call center volume.
o
This initiative continues to provide an annual return on investment of $4.2M.
(DISH Network, LLC, 2009-2011): Designed and implemented a systematic equipment return fee process for
disconnecting customers.
Results:
o
The process had little to no impact on the companys customer service call center volume.
o
This initiative continues to provide an annual return on investment of $18.6M.

Sean Kennedy . . . Page Two

(PEMCO Financial Services, 1996 2006): Crisis Mode Product Launch. Recruited by management to take
charge of a DVD product launch that was at high risk of missing its target launch date. Company had already
invested $2.5M in a broad media-mix advertising campaign. Was currently directing 11 projects which all
required re-prioritization and status changes; confirmed with project teams benchmark and deliverable dates,
re-engineered the critical procedures that were behind schedule, and tightened communication loops to ensure
all stakeholders were receiving update progress reports.
Results:
o
Product launch was completed on time and on budget.
o
Recognized by executive management along with the Sales and Marketing stakeholders for a highly
successful conclusion to a problem-plagued launch.
o
Became the internal Trouble Shooter of Choice among project managers.
(PEMCO Financial Services, 1996 2006): Successfully managed project to implement the Customer Output
portion of a comprehensive Mail Processing System for an insurance companys new line of products. Company
wanted to outsource the function. Project included such functions as billing statements, declarations and policy
mailings, and customer application correspondence. Formed the project team, supervised systems testing,
validated customer information, and instituted hand-checking every piece for accuracy.
Results:
o
Efforts led to the successful outsourcing of the mail services.
o
By closing the internal mail system, company saved $10M in annual costs.
(PEMCO Financial Services, 1996 2006): Technological Upgrade. Requested by executive management to
redesign the corporate website and improve its functionality and effectiveness. Devised and implemented a plan
for gathering requirements; researched competitors websites, developed test cases, and identified key
deliverables. Drafted a proposal to upgrade technology of website, proposed it to management, and secured
their adoption of the plan.
Results:
o
Research and programming requirements experienced a 35% increase in page-loading speed.
o
Transactional processing improved 25%.
Career Summary:
2009-2011:
Project Manager/Business Analyst II
DISH Network, LLC. Englewood, CO
2007-2008:
Project Manager
Jackson National Life Insurance Co. Denver, CO
1996 2006:
Project Manager
PEMCO Financial Services. Seattle, WA
1987 1996:
Association Board of Officers and Lead Contract Negotiator
Snohomish County Police Auxiliary Services Center. Everett, WA