Knowledge and Skills Inventory Knowledge and Skills Read each statement and ask yourself: “Can | consistently and reliably...?” If the answer is yes, place a checkmark in the “Satisfactory” column. if the answer is no, place a checkmark in the “Needs Development” column. ee ee eee ee na eenrre rere 1. ‘Business Acumen 1am conten re ey ‘Understand and implement general principles of business management 2 Uneraand he penral pres of financial management accountng, ‘budgeting, personal and business taxes. 3. Understand relevant legislation, restrictions and functions of regulatory bodies Understand business ownership issues/concern. Identify what constitutes reasonable fees for services and create appropriate fee structure 6 Understand the impact of client satisfuction on business results and client couteomes. 7. Operate all applicable business systems/software essential to perform work, improve effectiveness and profitability 9 0 000 oo aa aaa qa 2. Business Team consistently and reliably: Development 1. Examine current client base to identify retention and expansion potential 2. Identufy target client groups for marketing intatives. 3. Develop business plans that articulate business goals and timelines. 4. Develop a network of contacts o expand business. goao aaaa 3. Glient Focus Ta conten on ea ‘Encourage and be responsive to clients’ chosees regarding treatment 2 Encourage the client’ full involvement in the planning, implementation and ‘management of their ovm healtheare. ‘Adjust treatment in line with changing client preferences and pronties ‘Actin the client's best interest at all times. ‘Advocate, respect and support clients’ ethical and moral rights. Identify client's objectives and jointly develop reasonable goals. Follow-up with client regarding satisfaction levels and/or reasons for discontent, Qagaa aa ggqo00 oa Client Relations T can consistently and reliably: 1 Interact cooperatively with clients and substitute decision-makers. 2. Acknowledge, value and respect other's needs, viewpomnts, opinions and cultural beliefs 3. Recognize and respect client boundaries. 4. Demonstrate empathy and concern for the feelings and needs of others 5. Create rapport by establishing open and honest communication 6. Define therapeutic relationships including therapis client power differentual, \ransferencelcountertransference, privileged communication and confidentiality. Provide constructive feedback and willingly accept feedback from others a gaan an aqgaa aa a 100 10:80 62-11-10Competency Title Knowledge and Skills. 6 Compliance a fa qq aq a qa eft Qa aga a@]aao oo a oo 2 [alt aa goa Teo coaiteny end By 2 8 1am conten nd ely: Provide complete and accurate information ina sensitive and timely manner. Communicate verbally clearly articulating the meaning and content ofthe message Listen effectively, using silence and questioning techniques to elanfy ‘communication. Recognize own body language and interpret body language of others. Use language and terminology that is suitable to each person's understanding and background. ‘Acknowledge the cheat Wiite clear, concise treatment plans, reports, letters and memos in timely “Make effective formal and informal presentatuons ‘Understand and comply with + Regulated Health Professions Act {Massage Therapy Act and ts regultions * Healiheare Consent Act + Standards of Prastice * Code of Ethics * Other applicable legislation (municipal, provincial and federal) Comply with informed choice and consent requremens Report any oveurence required under the Mandatory Reporting requarements Understand insurance regulations and issues particularly with respec o third pany billing. Setepuard/protec the chet’ right to physeal and emotional pnvacy and confidentiality Recognize potential conics of interest and deal wath related ssaues and conduct 7. Conflict Resolution Qa Q gaa oa g00 Tc conse hay Bring confliets into the open to enable collaborative resolution. ‘Maintain objectivity Use disagreements asa tool to strengthen working relationships and improve client focus. Seek assistance, when necessary, 1 conflicts arise between the therapist and the client ‘Address important issues, recognizing the difference between main and lesser ‘Acknowledge the valve mall pomts of view. &._Interprofessional Relations. aaa aa gooaa@ T com coer ond rey Collaborate with merbers of other healthcare professions and third party payers to meet publie and individual healtheare needs. Refer clients to other healthcare providers/specialists and draw on their expertise to improve client outcomes. [Demonstrate respect and support for other healthcare professions and members Promote teamwork and consider others needs ‘Work collaboratively with poople from diverse backgrounds and adapt responses/approach accordingly. 200 10:80 62-11-bT0zCompetency Title Knowledge and Skills, ‘9. Ongoing Learning @gog ao ao 2 alt Toomey od rey 2 ‘Take responsibility for own learning and personal development Assess own levels of knowledge, skill and judgement in relation to professional norms. Continuously seek and assimilate new information. ‘Access and use the internet to communicate with other healthcare professions/practitioners and access new information. (Openly seek opportunities for learning. ‘Use eriticiam and knowledge of past mistakes to avoid future mistakes Share leaning with others. Seek out new technology to support and enhance performance. 10. Problem Solving and Decision Making aeaas aa} aaqa aa aa laff 9 oo0q 90 Tom consistently and ey 2 Understand and apply critical thinking techniques. [dentify the source ofthe problem by gathering and analyzing sufficient information before making a decision Generate and consider innovative altematives. Evaluate potential risk and impact of possible solutions. Identify and remove potential barriers ‘Use sound judgement, combinung knowledge and experience, and make timely, effective decisions. ‘Recognize own limitations when making decisions and know when they should be referred, 71. Records Management a aa aa a Tem conten nd ay Set-up and maintain accurate client clinical records in accordance with regulations and standards. Establish and maintain accurate business records including financial, business, ‘equipment and client appointment records. ‘Establish and maintain an effective filing system whether manual or computer based adhering to soourty and protection procedures. 72. Self Management Ree ence aaaaa a Tean consistently and reliably 1 2 3 4 Tan consistently and reliably: Be aware of own values and identify when value conflets interfere with chent ‘Demonstrate a commitment to continuous improvement. Be accountable for own actions and decisions Perform only those functions for which one 1s qualified. Set reahstic timeframes that do not compromise quality of care, ‘Take responsibilty for own health and well being, reer Use directional vocabulary (c.g, proximal & distal) Use movement vocabulary (eg. flexion & extension). Use anatomical vocabulary (eg. scapula vs. shoulder blade) [dentify relevant anatomical landmarks and: + Muscles and tendons + Fascia and connective tissue + Bones Joints + Visoera + Major arteries nd veins + Lymphatic vessels + Central end peripheral nervous systems 5 €00 10:80 62-TT-b10zKnowledge and Skills Tean consistently and reliably: 1. Understand the operation, functions and smpact of: * Cells + Inflammation and Repair + Tissues, Le. epithelial, connective, muscle, nerve + Regulation of homeostasis + Nervous system “+ Museular system + Cardiovascular system + Lymphatic system + Immune system + Respiratory system + Renal system + Gastrointestinal system ‘Endocrine system + Reproductive system + Integumentary system + Fluid and electrolyte dynamics Temas od rea ‘Understand the reactions of the body to injury such as, + Cellular adaptationtissue responses + Neoplasia/anaplasia + Cellular degeneration/necrosis + Infective agents 2. Understand the pathophysiological process of ‘Inflammation and Repair + Nervous system (¢ . Flaceidity, spasticity, neuritis, upper/lower motor neuron lesions) + Muscular pathologies (c.g, contraction, spasm, trauma) + Cardiovascular pathologies (c.g, Congestive beat failure, Hypertension) + Lymphatic pathologies (eg. Edema, Malignancy) ‘Immune pathologies (¢ 8 Rheumatoid arthritis, HIV) “Respiratory pathotogies (¢g. Asthma, Emphysema) ‘Renal patologies (eg. Kidney Stones, failure) Gastrointestinal petbologies (eg. colts, diverticulitis) “Endocrine pathologies (eg. adrenal insufficiency, hypo/byperthyroid) +Reproductive pathologies (eg. ovarian cysts, prostatitis) in pathologies (¢., lipoma, atopic dermatitis) ‘Fluid and electolyte imbelances (eg. hypokalemia) “Infections diseases (eg, hepatitis, tuberculosis) +Skoletal pathologies (eg, osteoporosis, osteoarthritis) ychopathology (e.g. anorexia, mental and emotional conditions) ‘Nutritional deficiencies (e.g. seurvy, vitamins and minerals) 3. Understand pain, pain theories and pain referral theories. 4. Understand maladaptive tress responses Henley domtiorng ‘Understand the principles and practice of massage therapy. 2 ‘Employ critical thinking skills in planning client care. 3. Apply knowledge, skills and judgement derived from various sources and disciplines. 4, Understand the contraindications of therapeutic treatment. 5. Understand mechanical and reflex effects of therapeutic treatment on client health and well being. 400 10:80 6Z-1T-b10zCompetency Title | $85, | Sree Knowledge and Skills we |e 17. Massage Tecan consistently and reliably: Techniques S | 0 |1. Apply Swedish Teckmques, eg. effleurage, petrissage, tapotement, v|o rocking/shaking, stoking and vibrations. 2. Apply other techniques such as: ‘Joint mobilization + Stretch techmiques + Trigger point therapy + Fascial therapy ‘Frictions Tean consistenily and reliably 1. Identify and record through effective questioning, the chent’s overall situation, history, and goals, using subjective and objective techniques. 2, Examine client by observing gait, posture, signs of pain and general well being ‘Apply regional assessment techniques Perform special tess, iochuding: + Orthopedic + Newologie + Cuoulatory + Muscular (eg pein at rest, stretch, resisted ection) + Range of motion + Proprioception + Chent questionnaires (e.g. Oswestry, Vernon-Mior) 5. Develop an appropriate treatment plan which includes: + Measurable goals and outcomes + Client expectations and commitment « Types of treatments) + Fifects of weatmeni(s) requency and duration + Client self-care plan * Ongoing client evaluation 6. Analyze responses and interpret information to determne client's needs en contd rey Prepare the treatment area and self in accordance with the prescribed Standards of Practice. Position and drape the chent appropriately for treatment, Clearly communicate the role ofthe massage therapist. Inform clients of other healthcare service options and treatments known to ‘you, or refer to medical practitioner. ‘5. Provide information about the proposed treatment, alternatives, material affects, risk and side affects, and consequences of receiving or not recciving treatment. 6. Reoeive proper consent for treatment, 00 10:80 62-11-10z‘Competency Knowledge and Skills 20. Applying Treatments aa fF aa 2 all Tea consisted rey Tdentfy and adapt treatment for te client through the stages of healing 2 Apply appropri chmiqus, win the Seope of pace. or the teatent of * Inflammation and repair + Nervous system (¢. accdity, spasticity, neuritis, upper/lower motor neuron lesions) + Muscular condition (e.g. contraction, spasm, contusion) + Cardiovascular conditions (c.g hyperiension) ‘+ Lymphatic conditions ( g. edems, drainage) + Immune conditions (eg. sheumatoid arthritis, lupus) + Respiratory conditions (eg Asthma, Fraphysema) + Gastrointestinal conditions (eg constpation, spastic colon) + Reproductive conditions (e 8 secondary treatment of symptoms) + Skin conditions (e. skin adhesions, scar tissue) + Skeletal conditions (e.g osteoarthritis, scoliosis, fractures) + Psychopathology (e. stress, depression) + Pain management ¢ Trigger points + Fascial dysfunction + Prenata/post natal care + Postural, structural and biomechanscal condons 721. Hydrotherapy aaq qo aga goo o@ goga T can consistently and reliably: |, Understand the principles of hydrotherapy and adapt applications 2. Understand the effects, properties and functions of water. 3. Understand definitions of temperatures. 4. Apply various hydrotherapy techniques (e.g. local and systemic applications of hot and cold, cryotherapy, baths) Employ appropriate additives. Control treatment variables (e.g. temperature, duration of treatment, water pressure, degree of submersion), ‘Monitor client during treatment ‘Maintain hygiene and care of equipment ‘Momstor specific contraindications for the use of hot, cold and contrasts Seo 22, Remedial Exercise aq agaa qaaq Oo goaa ooaa Tean consistently and reliably: ‘Understand and apply the principles of therapeutic remedial exercise ‘Understand the principles of kinesiology, kinematics and kinetics Understand muscle and ligament biomechanics. Understand the effects, uses, indications and contraindications for remedial Understand the differences between safe versus unsafe aerobic exercise Identify the conditions affecting the application of therapeutic exercises Perform range of motion exercises, Design en appropriate progam of exereise en ems comet performance by client 9 Monitor progress. 23. Ongoing Client Evaluation aaa a Tom conten andrea ‘Observe, understand and interpret client’s responses to treatment and adjust ‘treatment accordingly. 2. Select and implement an evaluation process that will monitor the effectiveness of the treatment plan and maximize patient outcomes, 3. Collect, analyze and use the evaluation feedback to identify personal strengths ‘and weaknesses and to improve practice standards, 900 10:80 6z-11-b10zCompetency Title Knowledge and Skills 724. Healthcare Services Knowledge ett A aa ei cat tnteecd 2 3 Interpret the applicability and impact of relevant legislation. Maintain an awareness of current issues and events, and their impact on healthcare services and the general public. ‘Assess future trends and their impact on healtheare services and the general publi. 25. Public Health a aa a aaa Tom comely ond rey ‘Understand and apply the principles of hygicne and sanitation as they relate to the client, equipment and materials and the work environment Understand the role of public health inspectors Understand the control of: ‘+ Communicable diseases + Micro-organisms: viruses, bacteria and parasites + Sexually transmitted diseases, ‘Advocate with other healthcare providers to promote and support soctal cchanges that enhance individual and community health and well being, Choose three items from the Knowledge and Skills Inventory that you've checked as "Needs Development”. Record these items in the space provided below, on the target level documents and on your development log. Use the reference number of the specific areas you will be developing, for ‘example, 22.5 Understanding the differences between safe versus unsafe aerobic exercise. 1. Development Area \6.2 2. Development Area 20.2 3. Development Area 25.4 £00 10:80 62-11-b10zFIVE-POINT SCALE Fundamental awareness and ‘knowledge of essential concepts ‘and processes in the competency = ‘Use this seale to determine the overall level of knowledge and skill you have in each competency. Read the definitions and then enter your level in the appropriate column on the Target Level form. ‘Able o recognize concepts or processes and refer to others for assistance. Able to apply minimaV/imited skills within compoteney area (Dependent) 2 Taasie Basie knowledge and Able to work without assistance in “understanding of general concepts | many skill areas ofthe competency and processes in the competency | > Still needs assistance with application area, of some skills (Partially mdependent) 3 | OPERATIONAL Practical working knowledge and | > Able to apply skills in routine, stable understanding of standard, situations without assistance everyday concepts and processes (ndependent. 7 [extensive ‘Comprehensive knowledge and | > Able to apply skilisim complex, understanding of standard and diverse, unstable and shifting ‘non-standard concepts and processes situations Uses knowledge and shills to mnteract ‘wath other disciplines to advance ‘organizational effectiveness (Organizational interdependence) 5 EXPERT Vast, widespread, expert knowledge and understanding of competency area, ‘Able to contribute to and advance ‘globol thinking in area of competence. Recognized as a leader/expert by peers (Global interdependence) 800 20:80 6Z-1T-b10zTarget Levels (For your own records) Using the easy Five-point Seale, on page 10, determine your overall level for each competency Its not necessary 10 determine levels for each knowledge and/or skill statement. Use the sale as a guide to make your most honest assessment Enter your rating against the appropriate competency listed im the Target Level column in the Your Level column COMPETENCY BUSINESS ACUMEN ‘BUSINESS DEVELOPMENT CLIENT FOCUS (CLIENT RELATIONS: ‘COMMUNICATION COMPLIANCE CONFLICT RESOLUTION INTERPROFESSIONAL RELATIONS. ‘ONGOING LEARNING PROBLEM SOLVING AND DECISION MAKING |. RECORDS MANAGEMENT ‘SELF MANAGEMENT loo fr> fr > > fo fo for fr» > | L- oO \ -\ ‘ANATOMY PHYSIOLOGY . PATHOLOGY MASSAGE THEORY MASSAGE TECHNIQUES 48. CLIENT ASSESSMENT 19. PRE-TREATMENT 20. APPLYING TREATMENTS. 21. HYDROTHERAPY 22. REMEDIAL EXERCISE 23. ONGOING CLIENT EVALUATION 24, HEALTHCARE SERVICES KNOWLEDGE 25. PUBLIC HEALTH Development Area Ty 0 2. Development Arca Using your Knowledge and Skil Inventory, fill n the reference 20.2. mumber of the specific area you will be developing. i.e. 4.7, 5.1, 3 Development Area [y= 17 y ° \ afr] fesfuoa|afes| a] a}usfeofes = |= Joo fo fo for for feo | Jv» > | Jo \ 1 \ \ \ al ei -\ 2 600 20:80 62-11-bT0zDevelopment Log from Example 47 Client Relations: Provide constructive feedback and willingly accept feedback from others. (Date) Take a course on giving and receiving feedback. Read books/articles I can obtain from the library. ‘Ask for feedback from clients and peers Analyze how I respond. Ask peers how they felt giving me feedback and how I reacted Participate in local discussion group. Implement a client feedback sheet and follow-up with clients on both positive and negative feedback. @ o o @ © 16.2 Pornology + Unserstording, sane pathoghysiolagial Process Of (see ish). 2) Take 0 pattolegy coxse on candivans bo) Research anne oF ead pooks Tatra Yo Ye conavvons . IC) Ask other prachtoners Wien Pre Same GeN2 for gidane and anwetS- 10.2 hing, Teoatments Reel appmenate techniques , Litton Ae Scoge OF CACHE , tne neakmene of: (see ns) Sor by Aeguee larger chentele ‘base 40 get O\ Read Looks of watch turetals to RPE YeCHIGvES Gor WarOrS Condon exeenertce - Ic) Toke 0 Workshee on . 25.4 Public Realty: Inavocole wrth aver healtrae gOndas, Ho promote ond SopPort Socia\ rages rok enhance ‘wasnoue Become mae involved in the healthy pS oe pie Wn cegpeds +0 okner URS. Np) Reseordn | yead aooot varions neatthy jssves_ynvalving gatihe Iser8, and crak} solutions. pad arms heath ond wall bong, IC). Use socal meta to oft atterion Example 23 rt Business Development timelines. Develop business plans that articulate business goals and (@) Develop a course in creating business plans and (©) Find out how to apply for CEUs. 2.6 SevE_Management: nA Massage “Techniques RaK Prpoly [Toke reseonstaity Gor owe Wealth ont wal tine|©>Don* otiey onse\_to ces taunt] fy Use grorer woody mechanics and stare} We eating, Na\ ENT KSSVES tO P\Mangsdotn coke” See 010 20:80 6z-11-b10z‘September 30", 2005 When people thank me for giving them feedback that has been honest and open. 9 When I can react positively to negative feedback from clients and peers, and use it to improve/enhance my business and performance. 1 When I can view feedback as an important tool for my personal growah and development. 2 When people tell me that I have been open to receiving feedback and have not been defensive 7 a When \ con inoreerate thot krosledge 1 my prachce Duy wy Dos aWhen \ don advise proper action ae cheat vw) imeacment awhen \ can work Ye gavaligies into a \ceatnent plan aWhen \ can discuss Prese condrnong uth other AcP. a OL 2 Gerhog vercal feedtack From my garents . a When \ see resus WA my Heatment Toly Bd", 2015 fo When) can Surly Sscharge a. Rabent with no wmgaiment a When Clients ger refened “Wto me Wecavse Yar condiron 4 ROS. 184 wm] 2 Hang, Pre givlic bevome moe amore, ond Yale Some chon: Seglener 3°. a When” we See PartWe' ceB\Ks fo Pre guidies over heathy a o 21.2 Massage Techniques — Apply other techniques — Intra-oral treatment a When re Collabaaton yetucen CP'S goals of health axe cexcted- TT0 20:80 62-11-bT0z