Southwest Airlines

1. How does Southwest Airlines (SWA) compete? What are its advantages
relative to other airlines?
2. Evaluate the plane turnaround process at Baltimore resource utilization,
capacity, bottlenecks, information flows, etc. How is the process working?
3. Why is the operational performance at Baltimore eroding? What issues do
you identify that require action?
4. What would you recommend Matt Hefner do?
Toyota Motor Manufacturing
1. As Doug Friesen, what would you do to address the seat problem?
Where would you focus your attention and solution efforts?
2. What options exist? What would you recommend? Why?
3. Where, if at all, does the current routine for handling defective seats
deviate from the principles of the Toyota Production System?
4. What is the real problem facing Doug Friesen?