Engleski jezik u turizmu A1 / MODULI: TURIZAM I LOVNI TURIZAM/ VEZBE ZA PISMENI ISPIT

2014.
I VOCABULARY: Here is a text about typical duties of a receptionist. Complete the text with the words
from the box:
check in
put through

check out
responsible

confirm
send

deal with
shift

duty
sometimes

head
take

off
work

I am a hotel receptionist. I usually _________________ 1 from 6 am to 16 pm, but __________________ 2 I

work a night ________________ 3 as well. When I work nights, I am __________________________ 4 for all
reception staff because the ______________ 5 receptionist is not on _______________ 6 at night. Then I have
two days __________ 7.
During the day, I _____________ 8 faxes or emails, ______________ 9 or cancel bookings, _____________ 10
inquiries, ________________ 11 reservations and _____________ the calls ______________ 12 to other
departments. When the guests arrive, I need to _______________ them _______________ 13. I also
________________ 14 the guests when they leave the hotel.
II VOCABULARY: Write down at least five items to complete the following:
Room facilities: _____________________________________________________________________________
Hotel facilities: _____________________________________________________________________________
Resort attractions: ___________________________________________________________________________
III VOCABULARY: Complete the table comparing the words used on board a ship with their equivalents
in a hotel:
HOTEL

SHIP
captain

receptionist
swimming pool area
galley
berth
window
crew
room
IV VOCABULARY: What do these abbreviations stand for?
s/c ____________________________
B&B __________________________
HB ___________________________
FB ____________________________
ALL ___________________________
pp _____________________________
pp/pn __________________________

nts _________________________
pax ________________________
rtn _________________________
o/w ________________________
A/C ________________________
incl. _________________________

V GRAMMAR AND STRUCTURE: NOUN PLURALS:

1. There are three criteria/ criterion that are applied.
2. Two boys/ boyes were cleaning shelfs/shelves in the dormitory.
3. No news is/are good news.
4. Did you know that he caught two thiefs/ thieves in the hotel lounge.
5. There are two appendix/ appendices in the thesis.
6. This is necessary safety equipment: coat, scarf and glove/gloves.
7. All hotel furniture is/are made of wood and natural materials.
8. Statistics is/are the most difficult university course.
9. Could you please send me further information/informations?
VI GRAMMAR AND STRUCTURE: Complete the sentences using the correct tense and form of verbs in
brackets (Past Simple or Present Perfect):
1. I ________________ (buy) a new house last year, but ______________________ (not sell) my old house yet,
so at the moment I have two houses.

Engleski jezik u turizmu A1 / MODULI: TURIZAM I LOVNI TURIZAM/ VEZBE ZA PISMENI ISPIT

2014.
2. He ______________________ (break) his leg in a skiing accident last year.
3. When _____________ you ____________ (get) married?
4. She ________________________ (have) six different jobs since she left school.
5. She _____________________ (be) strange ever since he ___________________ (have) the accident two
months ago.
VII STRUCTURE: Write a dialogue between a travel agent (TA) and a client (C) using the words in
brackets. Change the words in brackets if necessary and add words of your own:
TA: Good _______________, Sunny Tours. Jenny _____________ (speak). How
__________________________?
C: Hello, I ___________ (see) your advertisement in the papers yesterday and I ________________(like) to
book a weekend in Rome?
TA: Certainly, sir. _______________________________________ (kind/accommodation/you/ like)?
C: ______________________________________ (prefer/ hotel)
TA: That's fine. And ________________________________ (like/ book/ excursions)?
C: I'm not sure. How much _____________________________?
TA: It depends. Bus ________________ tours are not very expensive. _______________________________
(you/ do/later/when/ arrive).
C: I'll do that.
TA: All right, sir . Let me _____________________ the reservation form for you...

VIII WRITING A NOTICE

You work as Assistant Recreation Manager aboard Dominicana Cruises. Your Manager asked you to prepare a
notice for your passengers informing them of the new Spa and Health Club that are now open.
These facilities are now open to all guests from 10 am to 10 pm every day. Your Manager has suggested you
mention the baby sitting service that is available to guests in the Spa and Health Centre. The centre is located on
Lido Deck.