Emotional Intelligence Rr LORCA OS The Scenario e Patient Services Representative (Jane) is regularly Cer MR IIe MUL ee cee oe tC me TARO em eles Celt ocr Lael) Ue eal nah © This causes a lot of time being spent ‘putting out fires’ in the organization.Lack of General Competencies Collaboration and communication skills ee) ors Ds Te Se ud Eee’ een Dee aud Lack of Emotional Intelligence Self-management or regulation- she lacks control and is unable to focus on problem solving and assisting with necessary processes and functions Mee ec oun Beets oye Re UR Se aos tule si eu cae kaon Soctal awareness- non sensitive to other needs and perspective of staff Dee see Roe cus Social skills- unable to interact professionally and effectively in social situations--the interruptions and criticizing are key examples.Tadeo al ae La) TT eee ee Rang areas for improvement, anonymously of course, based on her social en eur eat es ee Reece Sn er een et De eeu ee cau Cae Ou a ke WR ema Cad Dee te tua rs ed rahe cone) Sed ohh esd ‘communicating with staff members to be accepting and Do Cue i ee eae Dee et ee eee feel towards her remarks and actions. Tyee aL a La) DN e Te ue aed ou intelligence deficiencies. The steps are as followed: eres eke hn oem re) the organization’s mission and how the culture is there (within 1 week). ‘Meet with Human Resources to better understand the implications of her actions and how they affect the organization's environment (within 1 week.) d Tee uO nee Re ee Rd Sedge ce sue eae nem Perform a self-reflection on her actions before the course and what she leamed (within 2 weeks). Rup rou ae cd with other staff members (within 2 weeks. STN mC ele ans enon ed De CT km ersImprovement Plan Bee rae ce rg LR ue he a en eet Dee enon ee cuca ec eae ead ET ta MU hima en tahoe iretocae based on their El and communication skills (within 2 months and at euros © This will help see if her action plan did in-fact improve her El and Cee eC te uC ea Rubino, L, Esparza, S. Chassiakos, Y. (2002). New Leadership for Today's Ce Re een a Cd eta nw