Group 6- Rustin, Jonathan, Emily

Multiple factors related to team formation that contributed to poor performance

No authority over the people he invited

Communication via email instead of face-to-face
Didnt explain the benefits that the QI team in the e-invite
No clear expectations
Team selection was randomized and unclear
Didnt look to see if the clinical people were directly involved in patient care at the time
of the meeting or if members of the administrative team were meeting as well on other
topics

Team building techniques for Jeff

Clear expectations, objectives, & purpose must be given for what the QI team will
achieve
Look for people with commitment and genuine interest for QI who will be engaged
Look at what each individual can contribute to the QI team
Express the importance on teamwork to solve issues
Try to build relationships with the people he wants to form a team with so they will better
understand his position in the hospital and how passionate he is about QI in the
hospitalthe things he wants to solve may help the workflow of their own departments

Team Engagement

Get senior leaders involved so they can motivate other employees to be involved in the
QI team
Create a motivational culture
Focus on communication
Create feedback mechanisms
Flexible with hours of meetings to encourage the highest amount of participation
Drive issues that is important to the members and their departments

Maturing to the Performing Stage

Once the team is finally formed and team members become associated with each other
and their roles in the QI team, they must brainstorm ideas for which issues to try to solve.
There will be controversy about what issues to look at first since they are all from
different disciplines with different agendait will be a test of the teams communication
and willingness to work together to find what problems must be addressed first and to
perform at an optimal level. Once they are chosen, they will approach the norming phase
in the group where they become more comfortable with each other and begin to actively
learn about the matters discussed. They must all be on similar, if not the same, page in the
team process of solving problems to move on to the performing stage of actually
producing results in QI.

Resources
http://www.enterpriseengagement.org/articles/content/8289281/10-steps-that-ensureemployee-engagement-success/
Rubino, L. Salvador, E. Yolanda, CR. (2014). New Leadership for Todays Health Care
Professional: Concepts and Cases. Jones and Bartlett Learning: Birmingham, MA.