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ASSIGNMENT #2

Title: Phase 2

Submitted By:
Name: Mashaal Ayaz

L1F12BBAM2414

Fareeha Nadeem

L1F12BBAM2377

Mehak Yousaf

L1F12BBAM0417

Javeria Sohail

L1F12BBAM2405

Subject: Operational Management


Section: D

Submission Date: 2-11-2013

Submitted To: Prof: Salman Ahmad

Problem definition:
Why it take too long for Baryani to reach the customers in the peek
hours?
How can we reduce the serving time?

Process flow Diagram:

Customer enter the


kitchen

customer place order

waiter gave order to

caf and watch mane card

1min

25 sec

10 sec

Order arrived

Reach to cashier

6 min

10 sec

Bottle neck

cash payment

Exit executive lounge

20 sec
10 sec

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