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16. Kettiinger W.J, Teng J.T.C, Guha.S. Business process Change: A study
of Methodologies, Techniques, and Tools. MIS Quarterly; 1997, pp 5580.
17. Mahmudi J, Tavakkoli V. Simulation: The best solution for BPR.
Proceeding of the International Modish conference; 2003.
18. Greasley A. Using businessprocess simulation within a business
process reengineering approach. Business Process Management Journal
2003; 9(4): 408-420.
19. Aquilar M, Rautert T, J. G. Pater A, Business Process Simulation: a
fundamental step supporting process centered management. Proceeding
of 1999 Winter Simulation Conference,USA;1999.
20. Gunasekaran A, Kobu B. Modelling and analysis of business process
reengineering. Taylor & Francis Group 2002; 40(11): 2521-2546.
21. Hlupic V, Robinson S, Business process modeling and analysis using
discrete-event simulation. Proceeding of the 1998 Winter Simulation
Conference, USA; 1998.
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