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DRIVE
FALL 2014
PROGRAM
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
PGDOMN (SEM 1)
SUBJECT CODE & NAME
OM0010 OPERATIONS MANAGEMENT
Qus:1 Define operations strategy. What are the differences between manufacturing and
service organisations in terms of operations strategy?

Definition of operations
List and explain differences between manufacturing and service organisations in
terms of operations strategy

Answer:
Definition of operations:

the concept of the operations research, which is one of the important elements of operations
management. For managing the operations of an organisation effectively, it is important to
formulate a strategy called operations strategy. An operations strategy is a process wherein the

Qus:2 Explain the characteristics of services.

Answer:
Explanation of characteristics of services:
There are four characteristics of services, which are discussed as follows:
1.Characteristic of intangibility:
Intangibility refers to the non-receptive characteristic of products. It is the most basic distinctive
characteristic of a service. Services are deeds, actions and performances that cannot be seen, felt,
touched or tasted, as we can do with the physical products. For example, medical services are

Qus3:What is inventory control? Explain the factors considered in inventory control.

Definition of inventory control
Explanation of factors considered in inventory control
Answer:
Definition of inventory control:
Inventory control refers to the evaluation of policies, procedures and systems for ensuring an
adequate supply of inventory. It is also called stock control, which is a process that involves the
supervision, storage and accessibility of goods or items. The main objective of inventory control
is to ensure that an organisation has adequate supply of goods to prevent stockouts and
oversupply. Therefore, inventory control is all about maintaining balance between undersupply

Qus:4 Explain the applications of queuing models

Give the different applications of the queuing models
Answer:
Give the different applications of the queuing models:
Customers are the primary source of revenue for an organisation. They are satisfied if the
organisation provides products or services at minimum cost and within the stipulated time. If an
organisation makes unwanted delays in delivering services, customers may become highly
dissatisfied and switch to other brands. Therefore, the waiting time of customers and the cost of
providing services should be minimised. This can be done by using queuing models. The
applications of queuing models are:

Qus:5 Write short notes on Markov analysis.

 Definition of Markov analysis.

Characteristics of Markov analysis.
Assumptions of Markov analysis.
Applications of Markov analysis
Answer:
Definition of Markov analysis:
Markov analysis is a technique that is used to analyse the present behaviour of a variable and
estimate its future behaviour. The concept of Markov analysis was introduced by Andrei A. M

Qus:6 Describe the various types of decision making models.

List the models
Describe the 3 decision making models
Answer:
List the models:
DRIVE
FALL DRIVE 2014
PROGRAM
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
PGDOMN (SEM 1)
SUBJECT CODE & NAME
OM0011- ENTERPRISES RESOURCE PLANNING
Qus:1 Explain the relationship between business functions and business processes in the insurance
sector

Explaining the terminologies business function and business processes

Explaining the relationship with insurance example

Drawing the relationship with a diagram

Ans:

Business function and business processes

Business function

A business function refers to an activity that an enterprise performs to realise its pre-determined goals
and objectives. You can also define a business function as a series of rationally interrelated activities or
tasks performed by an enterprise in order to obtain the desired results. Generally,an enterprise classifies
similar activities into groups to simplify work, increase efficiency, and allocate resources effectively. For
example,activities, such as recruitment, performance appraisal, and compensation management, come
under the human resource function of an enterprise. Business functions are broadly categorised into two
types:

Qus:2 Explain ERP selection process

Ans:

ERP selection process

Every organisation has different requirements, the process of selecting an ERP system varies across
different organisations. However, there are some common steps that are adopted by all organisations
while selecting an ERP system. These steps are:
Assessing business requirements

Qus:3 Earlier payroll systems used the systems which were more than process time sheets, print
payroll checks and keep total so f annual wages and deductions. Present day systems used
computer-based system that optimises the collection, collation, transfer and presentation of
information throughout an organisation. Explain the various Roles of MIS. Explain decision
support system and its advantages and disadvantages

4 roles of MIS

Defining decision Support system

Advantages and disadvantages of DSS

Ans.
Various Roles of MIS

The main aim of MIS is to help managers in making complex business decisions easily and efficiently.
Besides, MIS helps an organisation in the following ways:

Ques4. Evaluate the role of vendor evaluation sub-module of the materials management module

Explaining vendor evaluation

Explaining the role of vendor evaluation sub module

Ans.

Vendor evaluation

Vendor evaluation is a process in which an organisation appraises the potential suppliers of materials by
performing measurable assessments. It is one of the most important steps of the purchasing process. This
is because,the quality of final output depends on the quality of materials provided by vendors. Therefore,
it is essential for an organisation to

Que5. Write short notes on

a. Sub-modules of CRM
b. Features of human resource management module

Ans.

3 sub-modules of CRM

These sub-modules are shown in Figure:

Ques6.

a. Explain some of the technologies provided by PeopleSoft Inc.

b. Explain the different modules under MFG/PRO application

Ans.

Technologies provided by PeopleSoft Inc

PeopleSoft Inc. uses new and advanced technologies in its products. Some of these technologies are:
PeopleSoft Self-Service Applications: These Java-based, cross-platform applications help employees,
customers, suppliers, and other occasional users of an or anisation to perform self-service administrative
tasks easily and effectively. These applications work in coor\

DRIVE FALL 2014

PROGRAM-MBADS (SEM 3/SEM 5) MBAFLEX/ MBAN2 (SEM 3) PGDOMN (SEM 1)
SUBJECT CODE & NAME-OM0012 SUPPLY CHAIN MANAGEMENT
BK ID-B1542
CREDITS AND MARKS4 CREDITS AND 60 MARKS
Q1. Write short notes on:

Intermodal transportation
Capacitated plant location model
Bulk shipments
Purchasing strategies

(Intermodal transportation Capacitated plant location model Bulk shipments Purchasing

strategies) 10 (2.5 marks each)
Answer.
Intermodal transportation
It is a combination of at least two or more modes of transportation. For example, a manufacturer using
water transport to ship goods from one country to another, and then using the road transport to get the
goods to a customer. It is one of the most important modes of transportation as it becomes essential in
situations where one mode of transportation is not enough. When there are more than two modes of
transportation involved, it is called a multimodal transportation.
Q2. Discuss the steps involved in the measurement of supplier performance.

(Listing of the steps involved in the measurement of supplier performance, Explanation of the steps
involved in the measurement of supplier performance) 2, 8
Answer.
List of steps involved in the measurement of supplier performance
Following are the seven steps that comprise a process to develop and deploy supplier assessment:
1. Aligning the goals and objectives of the supplier performance with the organisations goals.
2. Identifying an approach for evaluating the supplier performance.
3. Developing a method to collect supplier information.
4. Designing and developing a robust assessment system.
Q3. Write short notes on:

Lead time reduction

Cross docking
Distributor integration
e-sourcing

(Lead time reduction, Cross docking, Distributor integration, e-sourcing)10 (2.5 marks each)
Answer.
Lead time reduction
Lead time reduction is one of the powerful methods to reduce cost throughout the supply chain. It also
helps to enhance the customer satisfaction. Increase in uncertainty, increase in inventory costs and
decrease in response time to customer needs are some of the negative impact of longer lead time.
We can obtain the following benefits by reducing the lead time:
Fulfil customer orders quickly
Reduce bullwhip effect
Create accurate forecasts
Reduce finished products inventory levels
The two components involved in lead times are:
Order lead time
Information lead time

Q4. What are the issues faced in global supply chain?

(Explanation of the issues faced in global supply chain)10 (1.25 marks each) 10
Answer.
Issues faced in global supply chain
The following are the different issues in Global Supply Chain Management

Q5. What is standardisation? Explain the four approaches to standardisation?

(Explanation of standardization, Description of the approaches to standardization)2, 8 (2 marks for
each approach)
Answer.
Standardization
Standardisation is a process of using a standard product in place of a family of products. Standardisation
helps to achieve economies of scale by doing an activity once and repeating it many times.
Generally, lead time can be shortened by reducing inventory levels and increasing forecast accuracy.
However, after a certain stage it cannot be achieved in the same way (stock out issue), but standardisation
can be used to further reduce the lead time. There are four different approaches (identified by Jayashankar
M. Swaminathan, an expert in the global supply-chain management and mass customisation) to
standardisation. They are:
Q6. Discuss the impacts of e-commerce on SCM.
(Listing of the impacts of e-commerce on SCM, Explanation of impacts of e-commerce on SCM) 1,
9 (1 mark for each impact)
Answer.
Impacts of e-commerce on SCM
E-commerce impacts SCM in the following ways:
Cost efficiency E-commerce facilitates transportation companies of all sizes to exchange data over the
Internet regarding the cargo. It allows shippers, firms associated with trucking and freight forwarders to
update their documents related to cash and time investments that are necessary for the traditional paper
work system.

DRIVE
FALL 2014
PROGRAM
MBADS (SEM 3/SEM 5)
MBAFLEX/ MBA (SEM 3)
PGDOMN (SEM 1)
SUBJECT CODE & NAME
OM 0013 ADVANCED PRODUCTION AND OPERATIONS MANAGEMENT

Qus:1 Explain the methods that are used by an organisation to improve its productivity.
Describe the 2 methods commonly used by an organisation to improve its productivity

Job analysis

Work study

Ans:

It is essential for an organisation to improve its productivity from time to time. Generally, an

organisation strives to improve its productivity by increasing the level of production with the same
amount of input or by reducing it while keeping the same level of production or increasing it. In order to
do so, it adopts the two most commonly used met

Qus:2 Write short notes on Line of Balance(LOB) technique.

Where is LOB used

Definition of LOB

Steps in LOB technique

Ans:
Where is LOB used:
The technique of Line of Balance (LOB) has been successfully used to control the upstream processing
steps in different production systems, for the production of goods and services.the LOB technique is used
in production scheduling and control, to determine how many units of an item should be completed by a
particular review date. It als

Qus:3
a. Discuss the role of the government in deciding and selecting a plant location.
b. Describe the process of aggregate planning
Ans
Role of the government in deciding and selecting a plant location

Forecasting of product demand is more beneficial in case of aggregate planning. This is because
aggregate planning is an intermediate termplanning decision. It is the process of planning the quantity and
timing of output over an intermediate time horizon (3 months to 1 year). Within thisrange, the physical
facilities are assumed to be fixed for the planning period.

Qus:4

What are the factors an organization considers while selecting material handling

equipment?
(Explanation of the various factors an organization considers while selecting material
handling )

Ans:
Factors an organization considers while selecting material handling
Materials handling is the art and science involving the moving, packaging and storing of substances in
any form. Materials handling is all about transporting materials mechanically or manually in batches or
one by one within the plant. This movement can be horizontal,vertical or both. Materials handling is
required at the different stages of the production proc

Qus:5 Explain the steps in ISO 9000 registration and list any 4 advantages of ISO 9000 series.

Explanation of steps in ISO 9000 registration

Advantages

Ans.
Steps in ISO 9000 registration
The ISO 9000 registration process consists of six basic steps, which are as follows:
1. Filing an application: This is the first step in the registration process of ISO 9000. It is also
termed contract and it takes place between an organisation and the ISO. This contract involves
the rights and obligations of both the parties, which are as follows:

2.
Q6. Write short notes:
Value Stream Mapping (VSM)
(Explanation of VSM
Advantages of VSM
Steps the organization performs to create VSM)
Answer: Ans:
VSM signifies a type of flow chart that is used by an organisation to portray and enhance the quality of
information and inventory flow. VSM helps an organisation to simplify the flow of information, and also
ensures that the products produced by the organisation satisfy the needs and requirements of the
customers. In addition, VSM enables an