Service V Model

Level 1

Define
Customer/Business
Requirements

Validate Service
Packages, Offerings
and contracts

Service Review Criteria/Plan

Contract, Service Package, SLP, SPI

1b

1a

Level 2

Define
Service
Requirements
SLR
Draft SLA

2a

Design Service
Solution

Level 3

2b

SDP including:
Service Model
Capacity and resource plans

5b

5a

Baseline point

4b

Component and
Assembly Test

Develop Service
Solution

BL

Service
Release Package
Test

Release Design
Release plan

4a

Levels of
configuration and
testing

3b

Service Release Test Criteria

Design Service
Release

Level 5

Service
Operational
Readiness Test

Service Operational Criteria/Plan

3a

Level 4

Service
Acceptance
Test

Service Acceptance Criteria/Plan

Service
Component
Build and
Test

Deliveries from
internal and
external suppliers

Internal and
external
suppliers